#on-hold — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #on-hold, aggregated by home.social.
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One day I'm going to reënact the same on-hold routine as my current phone task... "Are you looking for original music? There are many self-service tools online including AI-generated, licensing. Visit our website and community support forum to learn more. If you still need help, stay on the line..." #ai # music #onhold
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The on-hold music is like movie soundtracks performed by the London Philharmonic, but cranking up loud.
They offered "press 2 now to hear softer on-hold music." But when I did I was then in a loop hearing the same form-filing tips over and over and over. When that relented they again offered "press 2" but by then I was afraid to try again.
Now the music is blaring loud, and I'm afraid if I press 2 NOW, they'll say "Fine - you selected import/export services" and I'll be screwed.
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The constant run-down of "things you can do on the CRA website" is painful.
Really, what are the odds that any of those activities are going to be relevant for a particular caller.
"Did you know you can file a mining surplus ore form with our automatic ore assay app? Ask an agent for details."
"Did you know you can convert your paperwork to a wide range of self-propelled aircraft? Visit our website to learn more."
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On Hold
I am trying to renew my passport before I have to fly to Florida this summer. I’ve been on hold with their help line for 10 minutes. I have a meeting 70 minutes from now. Do you think I will still be on hold when the meeting starts?
Something tells me I will be. Government efficiency and all that crap, right?
I was just about to publish this when my call was forwarded to a voicemail and hung up. Oh good. I guess I can start that on-hold clock again.
Yippee.
#doge #efficiency #government #hangUp #onHold #papersPlease #passport #voiceMail
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British Gas hold music has quite a gentle lo-fi-like vibe which I quite like. Which is lucky I guess...
#OnHold -
Service Canada can leave you on hold for an unpredictable length of time. But, with diabolical timing, an agent always seems to answer right when I need to use the washroom.
And no, I won't do my business and talk at the same time...I worked inbound customer service for a major bank when I was in University, and heard quite enough of that, thanks. Their jobs are bad enough. lol.
#servicecanada #murphyslaw #onhold -
This phone call could have been a form on a site
My research for the latest update to Wirecutter’s guide to WiFi hotspots technically concluded in December, but this week treated me to an annoying but useful sequel to that work: canceling service on the AT&T hotspot I’d bought (with later reimbursement) after my editors and I got tired of trying to pry a loaner hotspot out of the PR departments of that carrier or the hotspot vendor Franklin Wireless.
I should have known that AT&T’s site wouldn’t let me end service on the hotspot. I should have known that calling to accomplish this task would take longer than I’d predict or like. I should have known it would take more than one call. And yet…
I gave myself a few days to recover from CES to try to get this over with, then called 800-331-0500 (saved you a search!), entered my account number and PIN as asked by the IVR system, and was greeted with a suggestion that I request a callback instead of staying on hold.
Fine, I thought, even if that meant I’d have to pay attention to the next incoming call instead of letting it go to voicemail. The call back came at about the predicted time, I told the rep my name and account number, she said she was going to verify my account–as in, the thing that AT&T’s site does when I log into my account–and then silence ensued. After 10 minutes, I gave up and decided to try again later that evening.
My second call led to the same automated gatekeeping–say my account number, enter my PIN, etc. (FYI: If you don’t remember your PIN, AT&T will text a temporary one to you, which is not such a great experience when the wireless device in question is a hotspot that may require you to log into its admin page in the browser of a tethered device to see that message.) This time, I decided to stay on hold to see how long I might wait to have a human rep pick up.
Forty-two minutes later, one did. After she asked for my account details like the previous rep, we got stuck in a loop when she asked for my number to confirm my account. I thought she meant the contact phone number saved in my account, but she was looking for the phone number of the hotspot. That’s a meaningless data point for that category of device, but I can see a wireless carrier assuming that a customer will have a phone with a number they can recite from memory.
Six minutes later, we had that squared away–but not the canceling-service part. The rep had to check something else that wasn’t clear to me, four minutes of silence ensued, and then she returned to ask if I had any other accounts with AT&T. After I said no, she said she was escalating my request–as if I was making an unusual demand instead of trying to conduct a routine business transaction.
As politely as I could, I told the rep that we could skip the customer-retention part because I had only bought the hotspot for a work project that was now done, and that she had zero chance at selling me on anything else. She informed me that canceling service would result in my account being closed; I said that would be fine. A few more minutes of back-and-forth later, she said she had processed my request.
Time elapsed for that call: 1:02:37. That’s an absurd waste of time to inflict a customer experience that will only make the customers in question want to avoid the company in question from now on. And it is not inevitable, because streaming video services make pausing or canceling service a simple online process.
I’m left with two questions. One is whether AT&T is actually no worse than other wireless carriers–have I only managed to avoid similiar experiences by not having switched wireless carriers on my own dime since 2013? The other is whether my AT&T hotspot line actually is closed after all that phone time. As in, since I have yet to get an e-mail confirmation of that and see no indication of it when I log into my account, will I need to visit an AT&T store to drive a stake through the heart of this account?
#ATT #CRM #customerExperience #customerRelationshipManagement #customerRetention #cx #hotspot #onHold #WiFiHotspot #Wirecutter
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Being on hold on a telephone for ages is made extra painful by the combination of terrible music, and recordings that constantly try to sell you the service to which you are already subscribing.
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The pedantic Trumpy idiots in robes have spoken.
#SCROTUS #EPA #airpollution #methane #mercury
WASHINGTON—The U.S. #SupremeCourt declined on Friday to put #onhold new federal #airpollution rules from President Joe Biden's administration to tighten limits on mercury and methane acting in challenges brought by a group of states - most of them Republican-led - and industry groups.
The justices denied emergency requests by the #states as well as power and mining. -
I can multitask like a mf during work meetings but, for some reason, when I'm on hold, I am totally paralyzed.
Like, they could pick up at any moment and I will have to explain myself, so I cannot possibly engage in any other activity.
Related: I have been on hold for a cumulative > 4 hours in the last two days. Last week even moreso!
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I've been on the line with Air Canada for almost an hour, including being on hold multiple times.
They're actually doing a great job dealing with a complicated situation but they only have ONE SONG for hold music.
I'm dying.
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I'm not exaggerating when I tell you my life is like maybe #TreesLounge #SteveBuschemi some sad film.
I'm on the phone w/ the #Agency
Since I left the apartment 25 mins ago, right? #onHold of course. Yep yep. So, finally, just as I'm completing a separate financial transaction where i'm required to count change; put a card away, the lady answers. She hung up on me.Then there's a guy standing very near the busiest intersection in #StateCollege . Shoutin through a #megaphone . I'm pretty sure I heard something about sinners. Man I nearly got into an accident.
It's just not safe to go around anymore. Oh yeah.
And it's the #IndependenceDay
The #octogenarians are out today!Get on out-there, people! It's 90° and your AC is going to break while you're at the stoplight. Just so you know.
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You are probably wondering, "How long has Eric been on hold with Xfinity/Comcast?" The answer is 2 hours 55 minutes and counting. But I don't dare hang up and start over tomorrow. Besides, the recording that comes on every 10 seconds or so assures me that my call is important to them.
UPDATE: It was a total of 3 hours 38 minutes. Battery about dead on my phone and computer (and my body). Good night!!!
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He Needs #GenderAffirming #Surgery, but His #State Is #Fighting to #Deny #Coverage.
A #NorthCarolina #policy that #denies #state #employees #coverage for #genderaffirming #Healthcare has been #onhold #pending #appeal.
https://www.advocate.com/transgender/trans-health-care-north-carolina-coverage-denied
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😜 It appears to be raining, tho no lightning. Yet?
Did I time that right or what?
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Here's an instrumental loop. I'd love to see a business use this as their actual on hold music, just to see how many people notice what it is.
#StarWars #DarthVader #DeathStar #TikTok #Music #SmoothJazz #Jazz #OnHoldMusic #OnHold #Instrumental #Funny #SciFi #jimlapbap_music
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This is absolutely genius. 😂
#StarWars #DarthVader #DeathStar #VaderAndAssoicates #TikTok #Music #SmoothJazz #Jazz #OnHoldMusic #OnHold #VoiceOver #Funny #SciFi #jimlapbap_music #Tawnyplatis
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Your wish is my command.
Except that I'm too lazy to commit any actual creativity to it, so like any good creativity-lacking drone-bot I just had AI do it instead. (Seems fitting for a 2023 anthem)
I neither wrote, composed, drew, photographed, illustrated or recorded any of it.
Furthermore, I'd say that the actual music is pretty, darn terrible! 😆
Enjoy:
https://tube.tchncs.de/w/fdV6rpah13F9EL1UKjEtRy#Peertube #Music #PeertubeExclusive #AI #GenerativeArt #OnHold #Kdenlive #ChatGTP #StableDiffusion
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Ice pack on my head and on hold with customer service *at the same time*. How's your day? 😂
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#Introduction I’m 67 and in the 80s and 90s I was a local radio presenter ( #BobKingsley ); then I was a full-time #VoiceArtist until I retired a year ago. But I still do some #AudioProduction work, making #OnHold messages for a London company with whom I’ve worked for over 20 years.
These days I like to play #Fortnite (badly) and fly my Cessna on a Round The World Trip in #MicrosoftFlightSimulator.
I’m as excited about joining #Mastodon now as I was when I joined the other place in 2007 😊
