#customer-relationship-management — Public Fediverse posts

CRM & xRM erklärt – Digitale Beziehungspflege für Unternehmen

Was ist ein CRM? Was bedeutet xRM? Erfahre, wie moderne Systeme helfen, Kunden, Partner und Prozesse effizient zu managen – für mehr Produktivität im digitalen Alltag.

👉 Mehr unter: https://itextreme.de/categories/software-apps/crm-xrm-digitale-beziehungspflege-mit-system

#CRM #xRM #CustomerRelationshipManagement #AnythingRelationshipManagement #Beziehungsmanagement

This phone call could have been a form on a site

My research for the latest update to Wirecutter’s guide to WiFi hotspots technically concluded in December, but this week treated me to an annoying but useful sequel to that work: canceling service on the AT&T hotspot I’d bought (with later reimbursement) after my editors and I got tired of trying to pry a loaner hotspot out of the PR departments of that carrier or the hotspot vendor Franklin Wireless.

I should have known that AT&T’s site wouldn’t let me end service on the hotspot. I should have known that calling to accomplish this task would take longer than I’d predict or like. I should have known it would take more than one call. And yet…

I gave myself a few days to recover from CES to try to get this over with, then called 800-331-0500 (saved you a search!), entered my account number and PIN as asked by the IVR system, and was greeted with a suggestion that I request a callback instead of staying on hold.

Fine, I thought, even if that meant I’d have to pay attention to the next incoming call instead of letting it go to voicemail. The call back came at about the predicted time, I told the rep my name and account number, she said she was going to verify my account–as in, the thing that AT&T’s site does when I log into my account–and then silence ensued. After 10 minutes, I gave up and decided to try again later that evening.

My second call led to the same automated gatekeeping–say my account number, enter my PIN, etc. (FYI: If you don’t remember your PIN, AT&T will text a temporary one to you, which is not such a great experience when the wireless device in question is a hotspot that may require you to log into its admin page in the browser of a tethered device to see that message.) This time, I decided to stay on hold to see how long I might wait to have a human rep pick up.

Forty-two minutes later, one did. After she asked for my account details like the previous rep, we got stuck in a loop when she asked for my number to confirm my account. I thought she meant the contact phone number saved in my account, but she was looking for the phone number of the hotspot. That’s a meaningless data point for that category of device, but I can see a wireless carrier assuming that a customer will have a phone with a number they can recite from memory.

Six minutes later, we had that squared away–but not the canceling-service part. The rep had to check something else that wasn’t clear to me, four minutes of silence ensued, and then she returned to ask if I had any other accounts with AT&T. After I said no, she said she was escalating my request–as if I was making an unusual demand instead of trying to conduct a routine business transaction.

As politely as I could, I told the rep that we could skip the customer-retention part because I had only bought the hotspot for a work project that was now done, and that she had zero chance at selling me on anything else. She informed me that canceling service would result in my account being closed; I said that would be fine. A few more minutes of back-and-forth later, she said she had processed my request.

Time elapsed for that call: 1:02:37. That’s an absurd waste of time to inflict a customer experience that will only make the customers in question want to avoid the company in question from now on. And it is not inevitable, because streaming video services make pausing or canceling service a simple online process.

I’m left with two questions. One is whether AT&T is actually no worse than other wireless carriers–have I only managed to avoid similiar experiences by not having switched wireless carriers on my own dime since 2013? The other is whether my AT&T hotspot line actually is closed after all that phone time. As in, since I have yet to get an e-mail confirmation of that and see no indication of it when I log into my account, will I need to visit an AT&T store to drive a stake through the heart of this account?

#ATT #CRM #customerExperience #customerRelationshipManagement #customerRetention #cx #hotspot #onHold #WiFiHotspot #Wirecutter

Social Core for businesses serves as the fundamental platform to connect, engage, and build a sustainable community. It’s not just about leveraging social media for promotion, but also about integrating management tools, community development strategies, and customer relationship management (CRM) systems to enhance internal communication, boost customer engagement, and strengthen brand presence. #SocialCore #Business #CommunityBuilding #CustomerRelationshipManagement #SocialMedia

Meet Your New (Subscription Free) CRM

Your CRM shouldn’t hold you captive to an ongoing business subscription. Click to learn more.

https://mindcreatesmeaning.com/meet-your-new-subscription-free-crm/

#cms #contentCreation #contentMonetization #crm #customerRelationshipManagement #opensource #Wordpress

Im Workshop "E-Mail-Marketing mit #Mautic - dem Open Source MarTech-Tool" lernen auch Technikfremde, wie sie aus dem kostenlosen Tool das beste für ihr #Marketing herausholen und es mit dem #CRM-System integrieren.

Melde Dich hier an:
https://kielux.de/p/KOLT23#611

#Kiel #kostenlos #lernen #business #customerrelationshipmanagement

If you notice that emails from salespeople or responses from customer support agents seem a bit off — or that they’ve gotten a significant bump in writing quality — you may be have #AI to thank. #Microsoft has announced that it’ll be introducing #AI features into #Dynamics365, its set of #enterprise apps for #customerrelationshipmanagement and resource planning. https://www.theverge.com/2023/3/6/23627964/microsoft-ai-copilot-customer-support-chatbot-marketing-emails #CRM #Microsoft #AI

4 ways to leverage ROAS to triple lead generation - Xiaoyun TU
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... - http://feedproxy.google.com/~r/Techcrunch/~3/A9oBKc-_9Y8/ #customerrelationshipmanagement #searchengineoptimization #advertisingtech #ecmarketingtech #leadgeneration #socialmedia #marketing #startups #eccolumn #echowto #column #sales #roas #sql

EverAfter closes $13M to help companies ride off into the sunset with their customers - EverAfter secured $13 million in seed funding to continue developing its no-code c... - http://feedproxy.google.com/~r/Techcrunch/~3/tiDj9JfbCgw/ #customerrelationshipmanagement #businessintelligence #customerexperience #projectmanagement #customersuccess #vertexventures #recentfunding #tlvpartners #enterprise #talshemesh #developer #everafter #yanaioron #startups #noadanon #funding #taboola #nocode

Affinity, a relationship intelligence company, raises $80M to help close deals - Relationships ultimately close deals, but long-term relationships come with a lot ... - http://feedproxy.google.com/~r/Techcrunch/~3/lq4yE4PgIjI/ #customerrelationshipmanagement #artificialintelligence #advanceventurepartners #baincapitalventures #massmutualventures #investmentbanking #machinelearning #kleinerperkins #sprintscapital #venturecapital #recentfunding #menloventures #softbankgroup #briann.sheth

Clay debuts a new tool to help people better manage their business and personal relationships - A new startup called Clay, backed by $8 million in seed funding, has built a syste... - http://feedproxy.google.com/~r/Techcrunch/~3/kg0uvze8m3g/ #customerrelationshipmanagement #relationshipmanagement #personalrelationships #socialnetworking #generalcatalyst #relationships #co-founder #desktopapp #networking #computing #microsoft #startups #facebook #linkedin #software #funding #privacy #apps

3 issues to resolve before switching to a subscription business model - Jess Warrington
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Share on Twit... - http://feedproxy.google.com/~r/Techcrunch/~3/5TzzX7cfR1o/ #eccloudandenterpriseinfrastructure #customerrelationshipmanagement #subscriptionservices #customerexperience #subscriptionmodel #cloudservices #cloudblue #eccolumn #column #cloud #saas #crm

The hamburger model is a winning go-to-market strategy - Caryn Marooney
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Share on Twitt... - http://feedproxy.google.com/~r/Techcrunch/~3/ANrTr4XXGRQ/ #customerrelationshipmanagement #customersuccess #go-to-market #marketing #startups #eccolumn #echowto #pricing #column #sales #tc

Kenya’s Ajua acquires WayaWaya to consolidate consumer experience play in African SMEs - Kenyan consumer experience platform for businesses in Africa, Ajua today announced... - http://feedproxy.google.com/~r/Techcrunch/~3/gpSBV7SROug/ #customerrelationshipmanagement #artificialintelligence #customerexperience #interswitch #enterprise #messenger #nairobi #nigeria #africa #airtel #uganda #cchub #kenya #lagos #exit #m&a #ceo #tc

For startups choosing a platform, a decision looms: Build or buy? - TX Zhuo
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... - http://feedproxy.google.com/~r/Techcrunch/~3/O_EVtNtY4O8/ #customerrelationshipmanagement #developer #platforms #startups #eccolumn #echowto #column

How our SaaS startup improved net revenue retention by more than 30 points in two quarters - Tim Kopp
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Tim Kopp is... - http://feedproxy.google.com/~r/Techcrunch/~3/4moNlooC-Wg/ #customerrelationshipmanagement #ecenterpriseapplications #customerexperience #customersuccess #marketing #startups #eccolumn #echowto #column #saas

Should your SaaS startup embrace a bottom-up GTM strategy? - Caryn Marooney
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Caryn... - http://feedproxy.google.com/~r/Techcrunch/~3/RNdSvTsJ2yA/ #customerrelationshipmanagement #entrepreneurship #customersuccess #growthmarketing #marketing #startups #column #coatue #sales #saas #tc

Freshworks (re-)launches its CRM service - Freshworks, the customer and employee engagement company that offers a range of products, from call ... - http://feedproxy.google.com/~r/Techcrunch/~3/AZTAZzajE-0/ #customerrelationshipmanagement #artificialintelligence #marketingautomation #cloudapplications #machinelearning #onlineeducation #webapplications #cloudcomputing #erpsoftware #enterprise #freshworks #insideview #marketing #business #crm

Extra Crunch Partner Perk: Get 6 months free of Zendesk Support and Sales CRM - We’re excited to announce an update to the Extra Crunch Partner Perk from Zendesk. Starting today, a... - http://feedproxy.google.com/~r/Techcrunch/~3/EcUXZKMHtqw/ #customerrelationshipmanagement #extracrunch #enterprise #industries #marketing #business #zendesk #crm

Drive predictable B2B revenue growth with insights from big data and CDPs - Latané Conant
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Latané... - http://feedproxy.google.com/~r/Techcrunch/~3/cFFov1F2zbw/ #customerrelationshipmanagement #artificialintelligence #customerdataplatform #targetedadvertising #onlineadvertising #productmarketing #machinelearning #ecommerce #marketing #bigdata #finance #column #tc

Gong raises another $200M on $2.2B valuation - For the third time since last February, Gong has raised a significant sum. In February, the company ... - http://feedproxy.google.com/~r/Techcrunch/~3/C7MeJnwLqnk/ #customerrelationshipmanagement #artificialintelligence #revenueintelligence #recentfunding #enterprise #startups #funding #coatue #cloud #gong #tc