#customerexperience — Public Fediverse posts

https://www.europesays.com/britain/122618/ India is Unilever’s blueprint for emerging markets, says CEO Fernando Fernandez #AdTech #advertising #CreativeWork #CustomerExperience #DigitalMarketing #EmergingTrends #ExpertOpinions #FernandoFernandez #IndustryInsights #InfluencerMarketing #InnovativeStrategies #marketing #Martech #MediaNews #MENA #MiddleEast #PRNews #Startups #TechnologyTrends #Unilever

LVMH shifts Asia-Pacific media account to Publicis, ending nine-year WPP partnership

French luxury conglomerate LVMH has awarded …
#France #FR #Europe #EU #LVMH #Adtech #advertising #Creativework #customerexperience #Digitalmarketing #Emergingtrends #Expertopinions #Industryinsights #influencermarketing #Innovativestrategies #lvmh #marketing #Martech #Medianews #MENA #MiddleEast #MoëtHennessyLouisVuitton #PRnews #Publicis #Startups #Technologytrends #WPP
https://www.europesays.com/france/77881/

Prachi Kaushik joins Schneider Electric as DGM, corporate communications

Prachi Kaushik has joined Schneider Electric as Deputy General Manager, Cor…
#France #FR #Europe #EU #SchneiderElectric #Adtech #advertising #Creativework #customerexperience #Digitalmarketing #Emergingtrends #Expertopinions #Industryinsights #influencermarketing #Innovativestrategies #marketing #Martech #Medianews #MENA #MiddleEast #PRnews #PrachiKaushik #Startups #Technologytrends
https://www.europesays.com/france/76996/

JSW and Volkswagen sign non-binding MoU for proposed 51:49 India alliance

Indian conglomerate JSW Group and Germany’s Volkswagen Group have signed a non-bi…
#Germany #DE #Europe #EU #Europa #Volkswagen #Adtech #advertising #Creativework #customerexperience #digitalmarketing #Emergingtrends #Expertopinions #industryinsights #Influencermarketing #Innovativestrategies #JSW #marketing #Martech #MediaNews #MENA #MiddleEast #PRnews #Startups #Technologytrends
https://www.europesays.com/germany/88350/

Explore how artificial intelligence is changing modern marketing through better personalization, smarter advertising, content support, analytics, and customer engagement. Read More https://medium.com/@ramandeepkaur.blog/how-can-ai-marketing-help-businesses-improve-growth-and-customer-engagement-2738e7bcb75e

#AIMarketing #ArtificialIntelligence #DigitalGrowth #MarketingStrategy #CustomerExperience #AI

Explore how artificial intelligence is changing modern marketing through better personalization, smarter advertising, content support, analytics, and customer engagement. Read More https://medium.com/@ramandeepkaur.blog/how-can-ai-marketing-help-businesses-improve-growth-and-customer-engagement-2738e7bcb75e

#AIMarketing #ArtificialIntelligence #DigitalGrowth #MarketingStrategy #CustomerExperience #AI

Explore how artificial intelligence is changing modern marketing through better personalization, smarter advertising, content support, analytics, and customer engagement. Read More https://medium.com/@ramandeepkaur.blog/how-can-ai-marketing-help-businesses-improve-growth-and-customer-engagement-2738e7bcb75e

#AIMarketing #ArtificialIntelligence #DigitalGrowth #MarketingStrategy #CustomerExperience #AI

Explore how artificial intelligence is changing modern marketing through better personalization, smarter advertising, content support, analytics, and customer engagement. Read More https://medium.com/@ramandeepkaur.blog/how-can-ai-marketing-help-businesses-improve-growth-and-customer-engagement-2738e7bcb75e

#AIMarketing #ArtificialIntelligence #DigitalGrowth #MarketingStrategy #CustomerExperience #AI

Explore how artificial intelligence is changing modern marketing through better personalization, smarter advertising, content support, analytics, and customer engagement. Read More https://medium.com/@ramandeepkaur.blog/how-can-ai-marketing-help-businesses-improve-growth-and-customer-engagement-2738e7bcb75e

#AIMarketing #ArtificialIntelligence #DigitalGrowth #MarketingStrategy #CustomerExperience #AI

Indian Retailer – Speciality Restaurants’ Growth Strategy for India’s Restaurant Industry https://www.diningandcooking.com/restaurants/22289/ #AsiaKitchen #CustomerExperience #dining #franchising #GONG #IndianRestaurant #IndianRestaurants #MainlandChina #QSR #Restaurant #RestaurantExpansion #RetailIndia #SpecialityRestaurants #SweetBengal #WALTERS

Indian Retailer – Speciality Restaurants’ Growth Strategy for India’s Restaurant Industry https://www.diningandcooking.com/restaurants/22289/ #AsiaKitchen #CustomerExperience #dining #franchising #GONG #IndianRestaurant #IndianRestaurants #MainlandChina #QSR #Restaurant #RestaurantExpansion #RetailIndia #SpecialityRestaurants #SweetBengal #WALTERS

Indian Retailer – Speciality Restaurants’ Growth Strategy for India’s Restaurant Industry https://www.diningandcooking.com/restaurants/22289/ #AsiaKitchen #CustomerExperience #dining #franchising #GONG #IndianRestaurant #IndianRestaurants #MainlandChina #QSR #Restaurant #RestaurantExpansion #RetailIndia #SpecialityRestaurants #SweetBengal #WALTERS

OpenAI introduces GPT-Live — full-duplex voice interaction that supports uninterrupted, natural dialogue. This advancement has major implications for customer experience, voice-driven products, and accessibility. Explore the practical applications and opportunities for businesses: https://wix.to/3ZBnFhm

#AI
#OpenAI
#Innovation
#VoiceTechnology
#CustomerExperience

How Do You Build an Ecommerce Business That Keeps Customers Coming Back?

https://kierendaystudiosofficial.wordpress.com/2026/06/28/how-do-you-build-an-ecommerce-business-that-keeps-customers-coming-back/

How Do You Build Brand Trust When Nobody Knows Your Business?

https://kierendaystudiosofficial.wordpress.com/2026/06/26/how-do-you-build-brand-trust-when-nobody-knows-your-business/

Voice Bot Development: The Ultimate Guide for 2026

Voice bots are transforming customer interactions with AI-powered, natural voice conversations. Discover how voice bot development works, the best technologies to use, key business applications, and how to choose the right development partner for your project.

🔗 https://lemolite.com/blog/voice-bot-development-guide

#VoiceBotDevelopment #VoiceAI #ConversationalAI #AIDevelopment #VoiceAssistantDevelopment #ChatbotDevelopment #ArtificialIntelligence #BusinessAutomation #CustomerExperience #LemoliteTechnologies #DigitalTransformation #AIInnovation #AutomationTechnology #TechTrends2026 #MachineLearning

Zendesk forced a customer from 2016 to pay 4X more, they rebuilt it in 48 hours

https://tradecore.com/resources/blog/we-replaced-zendesk-in-48-hours

#HackerNews #Zendesk #Rebuild #CustomerExperience #BusinessTransformation #TechNews #48Hours

Weekly output: teens + AI chatbots, Android updates, Trump on data-center energy use, Archer + Starlink, balcony solar, customer feedback, CDA 230 + AI, Bluetooth updates

BARCELONA–It’s a treat to be able to start off a post with this dateline. This is the 13th trip that’s afforded me that opportunity and the 12th involving MWC. But this trip isn’t like the ones before it in one way; on my way across the Atlantic, my country started a war of choice because the president felt like it. The world is better without Iran’s worthless, murdering theocrat Ali Khameni, but I have little confidence in the Trump administration’s ability to do the right things for that long-suffering country.

In addition to the links you see below, Patreon readers got a bonus post from me in which I shared lessons learned from more than 10 years of booking Airbnbs.

2/24/2026: Most Teens Use AI for Homework Help. 10% Let It Do Everything, PCMag

Getting an advance copy of this new study from the Pew Research Center gave me a chance to note a new student-understudy chatbot called Einstein and quiz the CEO behind that app.

2/25/2026: Android Update Puts Gemini AI In the Driver’s Seat for Ride-Hail, Food Orders, PCMag

I have somehow become PCMag’s Android-updates guy. This report included a little testimony about Google’s call-scam-detection feature misfiring for me, an important bit of context to include in a post telling readers about Google bringing that tool to Samsung’s new Galaxy S26 series of phones.

2/25/2026: As Energy Costs Soar, Trump Pushes AI Giants to ‘Produce Their Own Electricity’, PCMag

I didn’t watch the entire State of the Union address because self-care is an important thing, but after reading about President Trump’s call for data-center operators to pay for their electricity and power infrastructure, I knew I’d have to write about that initiative.

2/27/2028: Archer Aviation Taps Starlink for Air Taxi Connectivity, PCMag

I still don’t quite get the point of adding Starlink connectivity to aircraft that won’t fly longer than 15 minutes or higher than 4,000 feet above major cities, but this was an easy post to crank out Friday morning before heading to Dulles that afternoon to start my journey to Spain.

2/28/2026: After Years of Shining in Europe, Balcony Solar Comes Out of the Dark in the US, PCMag

This story had been in the works for literally months–I took the photo you see at the top of the piece on the afternoon that I arrived in Berlin for IFA in September–but the policy picture has also changed dramatically, and for the better, over the intervening months.

2/28/2026: What’s the Best Way to Get Customer Feedback in 2026? Hint: It’s Not Email, PCMag

Two weeks after the customer-experience firm Medallia had me at its annual conference in Vegas (with my hotel covered upfront and my airfare to be reimbursed), PCMag ran my recap of what I learned there.

3/1/2026: Online Platforms Are Not Liable for What Users Post. Should That Include Gen AI?, PCMag

I spent Thursday at the Cato Institute for this enlightening conference marking the 30th anniversary of Section 230 of the Communications Decency Act, the 1996 act that bars you from suing an online platform for something that one of its users posted.

3/1/2026: Bluetooth Is Getting an Upgrade. Here’s What It Means for Your Devices, PCMag

I took almost all of the notes for this at CES in January, but I needed more time to confirm some details and then write the post, after which its lack of a news peg left it easy to set aside for a bit.

Love your customers

https://bcantrill.dtrace.org/2025/12/31/love-your-customers/

#HackerNews #LoveYourCustomers #CustomerExperience #BusinessGrowth #CustomerSatisfaction #RelationshipBuilding

Where Can IVR Improve Customer Interactions in Call Centers?

👉Read more: https://crmtech.hashnode.dev/where-can-ivr-improve-customer-interactions-in-call-centers

#IVR #CallCenter #CustomerExperience #Automation #CX #Telephony #SmartRouting #VoiceTechnology #CustomerSupport #ContactCenter

💡 Ah, the naive optimism of a 22-year-old startup founder — discovering that banks, surprise, aren't interchangeable ATMs with customer service robots 🤖. Who knew picking a bank was like choosing a life partner? Surely, a tale of epic discovery worthy of a whole novel, or at least a LinkedIn post! 📈👶
https://mitchellh.com/writing/my-startup-banking-story #startupjourney #bankinginsights #naiveoptimism #lifechoices #customerexperience #HackerNews #ngated

🎉 Congratulations on inventing the revolutionary tech of...account switching! 🙄 In a shocking twist, someone needed a tool to do what a customer service rep could solve with two emails and a cup of coffee. ☕️ Stripe Move: solving problems you didn't know you had, with solutions you don't actually need. 🚀
https://www.stripemove.com/ #accountswitching #techinnovation #customerexperience #StripeMove #problem-solving #unnecessarysolutions #HackerNews #ngated

🚀 $25.73B by 2025. 38% more customer spend.
This isn’t hype—it’s happening right now. GenAI is reshaping personalization across retail, finance, education, and healthcare. If your UX doesn’t feel like it’s reading your mind... it’s already behind.

👀 Explore the real tech and tactics powering the future of customer experience:
https://medium.com/@rogt.x1997/25-73b-by-2025-how-generative-ai-is-rewriting-customer-experience-economics-45ac3a61bce4

#GenAI #CustomerExperience #HyperPersonalization #AIUX
https://medium.com/@rogt.x1997/25-73b-by-2025-how-generative-ai-is-rewriting-customer-experience-economics-45ac3a61bce4

🚗💡 Is a Dealer Management System (DMS) the missing link in omnichannel D2C automotive success?

Our latest blog explores how integrating DMS can streamline operations, enhance CX, and drive digital transformation: https://ter.li/sdug7a

#AutomotiveTech #D2C #Omnichannel #CustomerExperience #Tech

California's latest legislation is about to change the game for subscription services, and it’s something both businesses and consumers need to know. Curious about how this new law could impact you? Discover what’s coming and how it could shape the future of customer experience. Don’t miss out!

https://www.kiledjian.com/main/2024/9/29/say-goodbye-to-subscription-hassles-californias-new-click-to-cancel-law-explained

#California #ClickToCancel #ConsumerProtection #SubscriptionServices #AB2863 #EasyCancellation #ConsumerRights #OnlineShopping #DigitalLaw #LegalUpdates #BusinessCompliance #SubscriptionManagement #Ecommerce #MarketingStrategy #CustomerSatisfaction #Transparency #UserExperience #SubscriptionEconomy #BusinessInnovation #ConsumerAdvocacy #DigitalMarketing #RegulatoryChanges #BusinessGrowth #CustomerTrust #TechNews #PrivacyLaw #Compliance #ConsumerAwareness #SmallBusiness #StartupAdvice #LegalCompliance #CustomerExperience #ConsumerEducation #SubscriptionModel #TechTrends

An attempt to trim the cost of a couple of days of local skiing by paying in advance wound up inflicting me with time and annoyance charges, and now I’ve learned some things about how a company can trip over itself at customer support–online, over the phone and in its app.

This all started after last winter, when an overdue resumption of downhill skiing led me to buy new skis and boots, what I thought of as a non-trivial vote of confidence in my 50-something self. Then I decided to start the 2023-2024 season early by purchasing a two-day Epic Pass from Vail Resorts covering that company’s mid-Atlantic and northeastern ski areas.

(The ski industry’s pivot from selling mountain-specific lift tickets to marketing multiple-resort season passes is something I’d missed over a shameful four years of letting my old downhill skis collect dust in the basement.)

Having made a low-risk investment that barely exceeded the day-before cost of a single-day ticket at Liberty or Whitetail, the two closest ski areas to D.C., I next ignored a long series of e-mails urging me to activate my pass. I blame that on CES Advent maxing out my mental bandwidth–but it was also CES that made me realize that I desperately needed a day off, and last week’s snowfall made skiing an obvious way to enjoy Monday.

So I logged into my Epic Pass account for the first time in months last Friday, followed its direction to upload a photo for my pass, and was rewarded with a new-to-me error message: a complaint that my pic “appears to be a celebrity photo.” I tried another image and got the same error message. And after a third unsuccessful try, the site said my photo would have to be manually reviewed.

I then thought to try installing Epic Pass’s app on my phone and activating my pass there, something I don’t remember the site suggesting after the first error. But taking a selfie in that app and selecting it as my profile image led to it crashing without explanation, every time.

My next step was to call Vail Resorts, which itself required digging into its online help to find the support phone number (970-754-1000, for all of you whose searches for those digits led you here). But calling at around 9 a.m. on a weekday and navigating my way through the IVR menu yielded another novel bit of customer-experience unpleasantness: not repetitive hold music or reminders of my call’s importance to them, but absolute silence.

I turned to another support channel listed in the app, the chat function. But the chatbot did even worse, first failing to connect me with a human despite such entreaties as “Please connect me to a human rep” and “Representative” and then flubbing the basic query of “What times do people answer your phone lines?” And the chat UI left the onscreen keyboard blocking my view of what I was typing, a mobile-app interface fail that I couldn’t recall seeing before.

Calling again shortly after 10 a.m. Monday did lead me to a human–so I gather Vail Resorts weekday phone-support hours begin at 8 a.m. Mountain time–but that didn’t get me anywhere either. After a wait to boot up whatever account-access tools this rep could use, she informed me that she couldn’t do anything to liberate my pass, such as removing the photo now stuck in a queue for manual review.

Having to wait for that review process to complete left me unable to use this pass on a cold day with recent snow at Liberty and Whitetail. I instead spent Monday afternoon at Bryce (pictured at left), a compact and budget-priced ski area in the Shenandoah Valley so old-school that it prints out lift tickets instead of issuing RFID cards and still charges only a dollar to rent a locker.

Two days later, somebody at Vail Resorts had done whatever was necessary to confirm I wasn’t perpretating some identity-theft long con (maybe they ran a reverse-image search on my uploaded photo?) and had activated my pass. Which I only knew because I opened the app that morning; some eight hours later, I received an e-mail inviting me to check out my skiing perks now that the pass was active.

That leaves me free to recoup my purchase of last May, subject to something that can be even more fickle than a resort conglomerate’s customer-service machinery: winter weather in the mid-Atlantic.

https://robpegoraro.com/2024/01/26/less-than-epic-customer-support-at-epic-pass/

#BryceResort #celebrityPhoto #customerExperience #cx #DCAreaSkiOptions #DCSkiing #EpicPass #liftTicket #SkiLiberty #skiPass #SkiWhitetail #VailResorts

Great job team! 🏅
Our costumers are so happy with our support and attention!
Enjoy the Site Reliability Experience

#SRE #sreengineer #greatservice #greatsupport #customersatisfaction #CustomerExperience #loadbalancing #reviews

The essential revenue software stack - Tim Porter
Contributor

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Tim Porte... - http://feedproxy.google.com/~r/Techcrunch/~3/mkI-ki0isIM/ #customerrelationshipmanagement #artificialintelligence #growthandmonetization #madronaventuregroup #communicationtools #contractmanagement #customerexperience #entrepreneurship #customersuccess #machinelearning #extracrunch #marketing #startups #highspot #finance #column #sales #crm #tc

Leverage AI to optimize customer service outcomes - Nitesh Dudhia
Contributor

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Nitesh... more: http://feedproxy.google.com/~r/Techcrunch/~3/MMTW8YWDQ6g/ #artificialintelligence #growthandmonetization #customerexperience #videoconferencing #customerservice #telecommuting #extracrunch #cybernetics #onboarding #ecommerce #startups #covid-19 #chatbot #column #tc

Is your product’s AI annoying people? - James Glasnapp
Contributor

James Glasnapp is a senior UX researcher... more: http://feedproxy.google.com/~r/Techcrunch/~3/IovpFDDDhT4/ #artificialintelligence #emerging-technologies #customerexperience #personalassistant #brandmanagement #teslaautopilot #googleduplex #teslamodels #speedracer #marketing #android #column #driver #google #tesla #cars