#customerexperience — Public Fediverse posts

https://www.europesays.com/people/215826/ OpenAI CEO Sam Altman downplays AI water consumption, compares 38,000 queries to single almond #AdTech #Advertising #CreativeWork #CustomerExperience #DigitalMarketing #EmergingTrends #ExpertOpinions #IndustryInsights #InfluencerMarketing #InnovativeStrategies #Marketing #Martech #MediaNews #MENA #MiddleEast #OpenAI #PRNews #SamAltman #Startups #TechnologyTrends

https://www.europesays.com/britain/118014/ Hindustan Unilever scales creator ecosystem to 30,000 and allocates over 60% digital spend for premium brands #AdTech #advertising #CreativeWork #CustomerExperience #DigitalMarketing #EmergingTrends #ExpertOpinions #HindustanUnilever #IndustryInsights #InfluencerMarketing #InnovativeStrategies #marketing #Martech #MediaNews #MENA #MiddleEast #PRNews #Startups #TechnologyTrends #Unilever

Indian Retailer – Speciality Restaurants’ Growth Strategy for India’s Restaurant Industry https://www.diningandcooking.com/restaurants/22289/ #AsiaKitchen #CustomerExperience #dining #franchising #GONG #IndianRestaurant #IndianRestaurants #MainlandChina #QSR #Restaurant #RestaurantExpansion #RetailIndia #SpecialityRestaurants #SweetBengal #WALTERS

Indian Retailer – Speciality Restaurants’ Growth Strategy for India’s Restaurant Industry https://www.diningandcooking.com/restaurants/22289/ #AsiaKitchen #CustomerExperience #dining #franchising #GONG #IndianRestaurant #IndianRestaurants #MainlandChina #QSR #Restaurant #RestaurantExpansion #RetailIndia #SpecialityRestaurants #SweetBengal #WALTERS

Indian Retailer – Speciality Restaurants’ Growth Strategy for India’s Restaurant Industry https://www.diningandcooking.com/restaurants/22289/ #AsiaKitchen #CustomerExperience #dining #franchising #GONG #IndianRestaurant #IndianRestaurants #MainlandChina #QSR #Restaurant #RestaurantExpansion #RetailIndia #SpecialityRestaurants #SweetBengal #WALTERS

Oh wow, a company actually replied to your email? 😱 How groundbreaking! Let’s all clutch our pearls while we read this riveting tale of #disappointment and customer service. 🥱 Maybe next time, try sending a carrier pigeon for more drama. 🕊️💼
https://nicolalosito.it/2026/09/03/1password-replied-to-my-disappointment/ #customerexperience #emaildrama #servicefailures #carrierpigeon #HackerNews #ngated

Oh wow, a company actually replied to your email? 😱 How groundbreaking! Let’s all clutch our pearls while we read this riveting tale of #disappointment and customer service. 🥱 Maybe next time, try sending a carrier pigeon for more drama. 🕊️💼
https://nicolalosito.it/2026/09/03/1password-replied-to-my-disappointment/ #customerexperience #emaildrama #servicefailures #carrierpigeon #HackerNews #ngated

Oh wow, a company actually replied to your email? 😱 How groundbreaking! Let’s all clutch our pearls while we read this riveting tale of #disappointment and customer service. 🥱 Maybe next time, try sending a carrier pigeon for more drama. 🕊️💼
https://nicolalosito.it/2026/09/03/1password-replied-to-my-disappointment/ #customerexperience #emaildrama #servicefailures #carrierpigeon #HackerNews #ngated

Oh wow, a company actually replied to your email? 😱 How groundbreaking! Let’s all clutch our pearls while we read this riveting tale of #disappointment and customer service. 🥱 Maybe next time, try sending a carrier pigeon for more drama. 🕊️💼
https://nicolalosito.it/2026/09/03/1password-replied-to-my-disappointment/ #customerexperience #emaildrama #servicefailures #carrierpigeon #HackerNews #ngated

Oh wow, a company actually replied to your email? 😱 How groundbreaking! Let’s all clutch our pearls while we read this riveting tale of #disappointment and customer service. 🥱 Maybe next time, try sending a carrier pigeon for more drama. 🕊️💼
https://nicolalosito.it/2026/09/03/1password-replied-to-my-disappointment/ #customerexperience #emaildrama #servicefailures #carrierpigeon #HackerNews #ngated

https://www.europesays.com/ch/125432/ Roche Pharma India: Roche Launches Experience Centre In Chennai | Chennai News #ChennaiLatestNews #ChennaiNews #ChennaiNewsLive #ChennaiNewsToday #CustomerExperience #HealthcareProfessionals #Roche #RochePharma #RochePharmaIndia #TodayNewsChennai #touchpoint

Ever wished your business could reply to every customer instantly? 🤖💬

Human-like conversations. 24/7.

📞 +91 81237 57445
📧 [email protected]

#VOXBEE #AIChatbots #AIForBusiness #BusinessAutomation #CustomerSupport #Chatbot #ArtificialIntelligence #BusinessGrowth #Automation #CustomerExperience #DigitalTransformation #TechSolutions

Kinney Drugs' AI phone assistant was such a colossal #flop 🤖🤦‍♀️ that it made customers yearn for the good old days of "Press 1 for frustration." Apparently, the robot was better at creating chaos than solving problems—who knew artificial intelligence could be so unintelligent? 😂
https://www.wcax.com/2026/08/07/kinney-drugs-pulls-back-ai-phone-assistant-after-hundreds-customer-complaints/ #KinneyDrugs #AIassistant #CustomerExperience #TechFails #Humor #HackerNews #ngated

Watch Now: https://zurl.co/O4j8R

Crafting the Perfect Push Notification | Best Practices to Boost Engagement & Conversions

#PushNotification #SalesforceMarketingCloud #MarketingAutomation #DigitalMarketing #MobileMarketing #CustomerEngagement #CustomerExperience #Personalization #CRM #MarketingStrategy #PushCampaign #SalesforceTutorial #MarketingCloud #Engagement #TechTutorial

How Do You Build an Ecommerce Business That Keeps Customers Coming Back?

https://kierendaystudiosofficial.wordpress.com/2026/06/28/how-do-you-build-an-ecommerce-business-that-keeps-customers-coming-back/

How Do You Build Brand Trust When Nobody Knows Your Business?

https://kierendaystudiosofficial.wordpress.com/2026/06/26/how-do-you-build-brand-trust-when-nobody-knows-your-business/

Why Are Communities Becoming More Valuable Than Audiences?

https://kierendaystudiosofficial.wordpress.com/2026/06/24/why-are-communities-becoming-more-valuable-than-audiences/

How Can Small Businesses Compete With Bigger Brands?

https://kierendaystudiosofficial.wordpress.com/2026/06/23/how-can-small-businesses-compete-with-bigger-brands/

Vous perdez des clients ? Le vrai sujet n’est pas toujours combien… mais lesquels.
Perdre 5 petits clients occasionnels n’a rien à voir avec perdre 2 clients premium fidèles depuis 3 ans.
C’est tout l’enjeu du churn qualitatif.
A lire ICI ou lien en bio :
https://delphineneimon.com/churn-qualitatif/
#business #solopreneur #marketingdigital #retention #customerexperience #entrepreneuriat #churn

Retail is shifting from “browse & guess” to try before you buy — instantly. 🪞✨
know more:https://zurl.co/0ISvu
#Smidmart #AIVision #SmartMirror #ARShopping #VirtualTryOn #RetailTech #ComputerVision #SmartRetail #FashionTech #CustomerExperience #Omnichannel #Personalization

Cloud Telephony Service: The Future of Flexible Calling

👉Read full article: https://froodl.com/cloud-telephony-service--the-future-of-flexible-calling

#CloudTelephony #BusinessCommunication #RemoteWork #VoIP #CloudCalling #CX #CustomerExperience #UnifiedCommunications #Productivity #TechForBusiness #FutureOfWork #Automation

Personalisation and a delightful customer experience done right by the New Wolsey Theatre - a new blog post about our experiences last night as new visitors to our local theatre here in Ipswich.

https://ruthcheesley.co.uk/blog/marketing/personalisation-and-customer-experience-done-right-at-the-new-wolsey-theatre

#personalisation #CustomerExperience #Ipswich #NewWolsey #Theatre #Marketing

A lovely example of personalisation done right from our local theatre!

#marketing #customerexperience #Ipswich #newwolsey #theatre #personalisation

IVR Systems in 2025: Voice Recognition, Self‑Service, and Beyond

👉 Read more: https://tumblr.com/telecrmtech/797724509460447232/ivr-systems-in-2025-voice-recognition?source=share

#IVR #VoiceRecognition #AI #CustomerExperience #CallCenter #Automation #SelfService #CX #TechInnovation #SANSoftwares

Real-Time Analytics in Contact Center Software: The Game-Changer You Need

Read more 👉 here: https://pixelmontales.com/real-time-analytics-in-contact-center-software-the-game-changer-you-need/

#ContactCenter #RealTimeAnalytics #CX #CustomerExperience #CallCenterSoftware #AIinCX #Omnichannel #BusinessIntelligence #Automation #SANSoftwares

Keyholder @ Warby Parker
$Unspecified USD hourly

Ann Arbor, MI | United States | Contract | On-Site

https://apply.coop/jobs/d39ebs6bldac4ra34eh0-keyholder

#applycoop #Jobs #GetFediHired #retail #management #customerexperience

Omnichannel Retail Integration: Discover how to create a unified shopping experience by connecting your e-commerce and physical stores with Odoo. Learn to implement click-and-collect, loyalty programs, and integrated returns. #OmniChannel #RetailTech #Ecommerce #POS #CustomerExperience

https://teguhteja.id/omnichannel-retail-integration-using-odoo-to-connect-ecommerce-and-physical-stores/

🚗💡 Is a Dealer Management System (DMS) the missing link in omnichannel D2C automotive success?

Our latest blog explores how integrating DMS can streamline operations, enhance CX, and drive digital transformation: https://ter.li/sdug7a

#AutomotiveTech #D2C #Omnichannel #CustomerExperience #Tech

E-commerce and Digital Transformation: The Rise of E-commerce with Strategies for Success
#ecommerce #digitaltransformation #onlineshopping #EcommerceSuccess #businessstrategy #retailinnovation #digitalmarketing #ecommercetrends #customerexperience #techinretail

https://commercestheories.com/2025/02/10/e-commerce-and-digital-transformation-the-rise-of-e-commerce-strategies-for-success/

This phone call could have been a form on a site

My research for the latest update to Wirecutter’s guide to WiFi hotspots technically concluded in December, but this week treated me to an annoying but useful sequel to that work: canceling service on the AT&T hotspot I’d bought (with later reimbursement) after my editors and I got tired of trying to pry a loaner hotspot out of the PR departments of that carrier or the hotspot vendor Franklin Wireless.

I should have known that AT&T’s site wouldn’t let me end service on the hotspot. I should have known that calling to accomplish this task would take longer than I’d predict or like. I should have known it would take more than one call. And yet…

I gave myself a few days to recover from CES to try to get this over with, then called 800-331-0500 (saved you a search!), entered my account number and PIN as asked by the IVR system, and was greeted with a suggestion that I request a callback instead of staying on hold.

Fine, I thought, even if that meant I’d have to pay attention to the next incoming call instead of letting it go to voicemail. The call back came at about the predicted time, I told the rep my name and account number, she said she was going to verify my account–as in, the thing that AT&T’s site does when I log into my account–and then silence ensued. After 10 minutes, I gave up and decided to try again later that evening.

My second call led to the same automated gatekeeping–say my account number, enter my PIN, etc. (FYI: If you don’t remember your PIN, AT&T will text a temporary one to you, which is not such a great experience when the wireless device in question is a hotspot that may require you to log into its admin page in the browser of a tethered device to see that message.) This time, I decided to stay on hold to see how long I might wait to have a human rep pick up.

Forty-two minutes later, one did. After she asked for my account details like the previous rep, we got stuck in a loop when she asked for my number to confirm my account. I thought she meant the contact phone number saved in my account, but she was looking for the phone number of the hotspot. That’s a meaningless data point for that category of device, but I can see a wireless carrier assuming that a customer will have a phone with a number they can recite from memory.

Six minutes later, we had that squared away–but not the canceling-service part. The rep had to check something else that wasn’t clear to me, four minutes of silence ensued, and then she returned to ask if I had any other accounts with AT&T. After I said no, she said she was escalating my request–as if I was making an unusual demand instead of trying to conduct a routine business transaction.

As politely as I could, I told the rep that we could skip the customer-retention part because I had only bought the hotspot for a work project that was now done, and that she had zero chance at selling me on anything else. She informed me that canceling service would result in my account being closed; I said that would be fine. A few more minutes of back-and-forth later, she said she had processed my request.

Time elapsed for that call: 1:02:37. That’s an absurd waste of time to inflict a customer experience that will only make the customers in question want to avoid the company in question from now on. And it is not inevitable, because streaming video services make pausing or canceling service a simple online process.

I’m left with two questions. One is whether AT&T is actually no worse than other wireless carriers–have I only managed to avoid similiar experiences by not having switched wireless carriers on my own dime since 2013? The other is whether my AT&T hotspot line actually is closed after all that phone time. As in, since I have yet to get an e-mail confirmation of that and see no indication of it when I log into my account, will I need to visit an AT&T store to drive a stake through the heart of this account?

#ATT #CRM #customerExperience #customerRelationshipManagement #customerRetention #cx #hotspot #onHold #WiFiHotspot #Wirecutter

SBUX gets tough by revoking its open-door policy #starbucks #business #customerexperience #retailstrategy #quartz

Starbucks says you can't just ...

SBUX gets tough by revoking its open-door policy #starbucks #business #customerexperience #retailstrategy #quartz

Starbucks says you can't just ...

Are you falling for the allure of vanity metrics?

Vanity metrics might look impressive, but they often mask underlying issues and hinder real growth. Prioritize actionable metrics to drive sustainable success for your SaaS business.

https://www.linkedin.com/pulse/tempting-trap-vanity-metrics-saas-swapneel-mohite-l4uzf/

#SaaS #Metrics #BusinessGrowth #DataDriven #DigitalMarketing #DataAnalytics #BusinessIntelligence #ProductManagement #MarketingStrategy #CustomerSuccess #RevenueGrowth #CustomerExperience #ProductDevelopment #GiggleByte #SwapneelMohite

📣Just Blogged:🔎 #Search Options in Sitecore XM Cloud 👉 https://tinyurl.com/xmcloudsearch 🚀
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#Sitecore #SitecoreCommunity #SitecoreMVP #SUGCON #LearnSitecore #SXA #Headless #HeadlessCMS #Avanade #AvanadeDoWhatMatters #cloud #Accenture #Microsoft #XMCloud #MarTech #Composable #azure #aks #Kubernetes #Dockers #Sitecorefriends #SitecoreFamily #XMCloud #SitecoreDX #SitecoreDXP #MarTech #Composable #azure #aks #Kubernetes #Dockers #Cloud #CustomerExperience #OpenAI #GenAI #AI

📣 Just Blogged: 🛠 Upgrading Sitecore Docker Example Custom Images to Sitecore 10.4.0 👉 https://tinyurl.com/scdocker104
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#Sitecore #SitecoreCommunity #SitecoreLearning #SitecoreMVP #SUGCON #LearnSitecore #Headless #HeadlessCMS #Avanade #AvanadeDoWhatMatters #cloud #Accenture #Microsoft #XMCloud #MarTech #Composable #azure #aks #Kubernetes #Dockers #containers #Sitecorefriends #SitecoreFamily #XMCloud #SitecoreDX #SitecoreDXP #MarTech #Composable #azure #aks #Cloud #CustomerExperience

📣 Just Blogged: ️️🔎 Learn #Sitecore #Search with Sitecore Developer Portal GitHub Repo 👉 https://tinyurl.com/SitecoreSearchGitHub
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#SitecoreCommunity #SitecoreLearning #SitecoreMVP #SUGCON #LearnSitecore #Headless #HeadlessCMS #Avanade #AvanadeDoWhatMatters #cloud #Accenture #Microsoft #XMCloud #MarTech #Composable #azure #aks #Kubernetes #Dockers #Sitecorefriends #SitecoreFamily #XMCloud #SitecoreDX #SitecoreDXP #MarTech #Composable #azure #aks #Kubernetes #Cloud #CustomerExperience #error

Just Blogged:🛠️ Solving Sitecore #SXA Site Manager Conflicts: Mastering #Sitecore Multi-Site Management 🎯 🚀👉 https://enlightenwithamit.hashnode.dev/issue-to-manage-multi-sites-with-the-sxa-site-manager
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#SitecoreCommunity #SitecoreMVP #SUGCON #LearnSitecore #Sitecorefriends #XMCloud #error #SitecoreDX #SitecoreDXP #azure #aks #Dotnet #Kubernetes #Dockers #Cloud #CustomerExperience #error #coding #microsoft #developer #software #javascript

Just Blogged: ️🛠️ Maximize Efficiency with the Latest Sitecore Version and Container Images 🎯 🚀 👉 https://enlightenwithamit.hashnode.dev/sitecore-upgrade-sitecore-container-upgrade
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#Sitecore #SitecoreCommunity #SitecoreMVP #SUGCON #LearnSitecore #Sitecorefriends #SitecoreFamily #XMCloud #SitecoreDX #SitecoreDXP #MarTech #Composable #azure #aks #Kubernetes #Dockers #Cloud #CustomerExperience

An attempt to trim the cost of a couple of days of local skiing by paying in advance wound up inflicting me with time and annoyance charges, and now I’ve learned some things about how a company can trip over itself at customer support–online, over the phone and in its app.

This all started after last winter, when an overdue resumption of downhill skiing led me to buy new skis and boots, what I thought of as a non-trivial vote of confidence in my 50-something self. Then I decided to start the 2023-2024 season early by purchasing a two-day Epic Pass from Vail Resorts covering that company’s mid-Atlantic and northeastern ski areas.

(The ski industry’s pivot from selling mountain-specific lift tickets to marketing multiple-resort season passes is something I’d missed over a shameful four years of letting my old downhill skis collect dust in the basement.)

Having made a low-risk investment that barely exceeded the day-before cost of a single-day ticket at Liberty or Whitetail, the two closest ski areas to D.C., I next ignored a long series of e-mails urging me to activate my pass. I blame that on CES Advent maxing out my mental bandwidth–but it was also CES that made me realize that I desperately needed a day off, and last week’s snowfall made skiing an obvious way to enjoy Monday.

So I logged into my Epic Pass account for the first time in months last Friday, followed its direction to upload a photo for my pass, and was rewarded with a new-to-me error message: a complaint that my pic “appears to be a celebrity photo.” I tried another image and got the same error message. And after a third unsuccessful try, the site said my photo would have to be manually reviewed.

I then thought to try installing Epic Pass’s app on my phone and activating my pass there, something I don’t remember the site suggesting after the first error. But taking a selfie in that app and selecting it as my profile image led to it crashing without explanation, every time.

My next step was to call Vail Resorts, which itself required digging into its online help to find the support phone number (970-754-1000, for all of you whose searches for those digits led you here). But calling at around 9 a.m. on a weekday and navigating my way through the IVR menu yielded another novel bit of customer-experience unpleasantness: not repetitive hold music or reminders of my call’s importance to them, but absolute silence.

I turned to another support channel listed in the app, the chat function. But the chatbot did even worse, first failing to connect me with a human despite such entreaties as “Please connect me to a human rep” and “Representative” and then flubbing the basic query of “What times do people answer your phone lines?” And the chat UI left the onscreen keyboard blocking my view of what I was typing, a mobile-app interface fail that I couldn’t recall seeing before.

Calling again shortly after 10 a.m. Monday did lead me to a human–so I gather Vail Resorts weekday phone-support hours begin at 8 a.m. Mountain time–but that didn’t get me anywhere either. After a wait to boot up whatever account-access tools this rep could use, she informed me that she couldn’t do anything to liberate my pass, such as removing the photo now stuck in a queue for manual review.

Having to wait for that review process to complete left me unable to use this pass on a cold day with recent snow at Liberty and Whitetail. I instead spent Monday afternoon at Bryce (pictured at left), a compact and budget-priced ski area in the Shenandoah Valley so old-school that it prints out lift tickets instead of issuing RFID cards and still charges only a dollar to rent a locker.

Two days later, somebody at Vail Resorts had done whatever was necessary to confirm I wasn’t perpretating some identity-theft long con (maybe they ran a reverse-image search on my uploaded photo?) and had activated my pass. Which I only knew because I opened the app that morning; some eight hours later, I received an e-mail inviting me to check out my skiing perks now that the pass was active.

That leaves me free to recoup my purchase of last May, subject to something that can be even more fickle than a resort conglomerate’s customer-service machinery: winter weather in the mid-Atlantic.

https://robpegoraro.com/2024/01/26/less-than-epic-customer-support-at-epic-pass/

#BryceResort #celebrityPhoto #customerExperience #cx #DCAreaSkiOptions #DCSkiing #EpicPass #liftTicket #SkiLiberty #skiPass #SkiWhitetail #VailResorts

3 Ways to Take Advantage of Immersive Experiences for Businesses - No matter where your staff works from day to day, everyone can easily collaborate ... - https://readwrite.com/3-ways-to-take-advantage-of-immersive-experiences-for-businesses/ #immersivetechnologies #immersiveexperiences #customerexperience #customerservice #generativeai #digital #ai

Capgemini: Nine out of Ten Consumers Interested in the Metaverse - A report issued by Capgemini, a consulting firm, has found that most consumers are... - https://news.bitcoin.com/capgemini-nine-out-of-ten-consumers-interested-in-the-metaverse/ #immersiveexperiences #customerexperience #charltonmonsanto #retailcustomers #expectations #expertations #operations #metaverse #capgemini #consumers