#customerexperience — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #customerexperience, aggregated by home.social.
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Would you pay Rs 4,200 an hour to have someone scratch your back? This Chinese entrepreneur has made it a business
What if the one thing you need to relax after a stressful day is not a massage, but…
#NewsBeep #News #Entrepreneurship #AU #Australia #Business #Chinawellnessindustry #Customerexperience #itchreliefservice #itch-scratchingbusinessmodel #professionalitch-scratching #Suma #unconventionalrelaxationmethods #urbanstressrelief #ZhangXiaoqiao
https://www.newsbeep.com/au/880682/ -
Would you pay Rs 4,200 an hour to have someone scratch your back? This Chinese entrepreneur has made it a business
What if the one thing you need to relax after a stressful day is not a massage, but…
#NewsBeep #News #Entrepreneurship #AU #Australia #Business #Chinawellnessindustry #Customerexperience #itchreliefservice #itch-scratchingbusinessmodel #professionalitch-scratching #Suma #unconventionalrelaxationmethods #urbanstressrelief #ZhangXiaoqiao
https://www.newsbeep.com/au/880682/ -
Would you pay Rs 4,200 an hour to have someone scratch your back? This Chinese entrepreneur has made it a business
What if the one thing you need to relax after a stressful day i…
#NewsBeep #News #US #USA #UnitedStates #UnitedStatesOfAmerica #Entrepreneurship #Business #Chinawellnessindustry #Customerexperience #itchreliefservice #itch-scratchingbusinessmodel #professionalitch-scratching #Suma #unconventionalrelaxationmethods #urbanstressrelief #ZhangXiaoqiao
https://www.newsbeep.com/us/837101/ -
Would you pay Rs 4,200 an hour to have someone scratch your back? This Chinese entrepreneur has made it a business
What if the one thing you need to relax after a stressful day i…
#NewsBeep #News #US #USA #UnitedStates #UnitedStatesOfAmerica #Entrepreneurship #Business #Chinawellnessindustry #Customerexperience #itchreliefservice #itch-scratchingbusinessmodel #professionalitch-scratching #Suma #unconventionalrelaxationmethods #urbanstressrelief #ZhangXiaoqiao
https://www.newsbeep.com/us/837101/ -
Would you pay Rs 4,200 an hour to have someone scratch your back? This Chinese entrepreneur has made it a business
What if the one thing you need to relax after a stressful day is not a massage, but…
#NewsBeep #News #Entrepreneurship #Business #Chinawellnessindustry #customerexperience #itchreliefservice #itch-scratchingbusinessmodel #professionalitch-scratching #Suma #UK #unconventionalrelaxationmethods #UnitedKingdom #urbanstressrelief #ZhangXiaoqiao
https://www.newsbeep.com/uk/760568/ -
https://www.europesays.com/uk/1187326/ Would you pay Rs 4,200 an hour to have someone scratch your back? This Chinese entrepreneur has made it a business #Business #ChinaWellnessIndustry #CustomerExperience #Entrepreneurship #ItchReliefService #ItchScratchingBusinessModel #ProfessionalItchScratching #Suma #UK #UnconventionalRelaxationMethods #UnitedKingdom #UrbanStressRelief #ZhangXiaoqiao
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https://www.europesays.com/people/215826/ OpenAI CEO Sam Altman downplays AI water consumption, compares 38,000 queries to single almond #AdTech #Advertising #CreativeWork #CustomerExperience #DigitalMarketing #EmergingTrends #ExpertOpinions #IndustryInsights #InfluencerMarketing #InnovativeStrategies #Marketing #Martech #MediaNews #MENA #MiddleEast #OpenAI #PRNews #SamAltman #Startups #TechnologyTrends
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https://www.europesays.com/britain/118014/ Hindustan Unilever scales creator ecosystem to 30,000 and allocates over 60% digital spend for premium brands #AdTech #advertising #CreativeWork #CustomerExperience #DigitalMarketing #EmergingTrends #ExpertOpinions #HindustanUnilever #IndustryInsights #InfluencerMarketing #InnovativeStrategies #marketing #Martech #MediaNews #MENA #MiddleEast #PRNews #Startups #TechnologyTrends #Unilever
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Indian Retailer – Speciality Restaurants’ Growth Strategy for India’s Restaurant Industry https://www.diningandcooking.com/restaurants/22289/ #AsiaKitchen #CustomerExperience #dining #franchising #GONG #IndianRestaurant #IndianRestaurants #MainlandChina #QSR #Restaurant #RestaurantExpansion #RetailIndia #SpecialityRestaurants #SweetBengal #WALTERS
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Indian Retailer – Speciality Restaurants’ Growth Strategy for India’s Restaurant Industry https://www.diningandcooking.com/restaurants/22289/ #AsiaKitchen #CustomerExperience #dining #franchising #GONG #IndianRestaurant #IndianRestaurants #MainlandChina #QSR #Restaurant #RestaurantExpansion #RetailIndia #SpecialityRestaurants #SweetBengal #WALTERS
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Indian Retailer – Speciality Restaurants’ Growth Strategy for India’s Restaurant Industry https://www.diningandcooking.com/restaurants/22289/ #AsiaKitchen #CustomerExperience #dining #franchising #GONG #IndianRestaurant #IndianRestaurants #MainlandChina #QSR #Restaurant #RestaurantExpansion #RetailIndia #SpecialityRestaurants #SweetBengal #WALTERS
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Oh wow, a company actually replied to your email? 😱 How groundbreaking! Let’s all clutch our pearls while we read this riveting tale of #disappointment and customer service. 🥱 Maybe next time, try sending a carrier pigeon for more drama. 🕊️💼
https://nicolalosito.it/2026/09/03/1password-replied-to-my-disappointment/ #customerexperience #emaildrama #servicefailures #carrierpigeon #HackerNews #ngated -
Oh wow, a company actually replied to your email? 😱 How groundbreaking! Let’s all clutch our pearls while we read this riveting tale of #disappointment and customer service. 🥱 Maybe next time, try sending a carrier pigeon for more drama. 🕊️💼
https://nicolalosito.it/2026/09/03/1password-replied-to-my-disappointment/ #customerexperience #emaildrama #servicefailures #carrierpigeon #HackerNews #ngated -
Oh wow, a company actually replied to your email? 😱 How groundbreaking! Let’s all clutch our pearls while we read this riveting tale of #disappointment and customer service. 🥱 Maybe next time, try sending a carrier pigeon for more drama. 🕊️💼
https://nicolalosito.it/2026/09/03/1password-replied-to-my-disappointment/ #customerexperience #emaildrama #servicefailures #carrierpigeon #HackerNews #ngated -
Oh wow, a company actually replied to your email? 😱 How groundbreaking! Let’s all clutch our pearls while we read this riveting tale of #disappointment and customer service. 🥱 Maybe next time, try sending a carrier pigeon for more drama. 🕊️💼
https://nicolalosito.it/2026/09/03/1password-replied-to-my-disappointment/ #customerexperience #emaildrama #servicefailures #carrierpigeon #HackerNews #ngated -
Oh wow, a company actually replied to your email? 😱 How groundbreaking! Let’s all clutch our pearls while we read this riveting tale of #disappointment and customer service. 🥱 Maybe next time, try sending a carrier pigeon for more drama. 🕊️💼
https://nicolalosito.it/2026/09/03/1password-replied-to-my-disappointment/ #customerexperience #emaildrama #servicefailures #carrierpigeon #HackerNews #ngated -
How Do You Build an Ecommerce Business That Keeps Customers Coming Back?
Starting an ecommerce business has never been easier.Launching a store can now take hours instead of months. Entrepreneurs have access to powerful website builders, online payment systems, print-on-demand suppliers, digital product platforms, and global shipping networks.The challenge is no longer opening a store.The challenge is building a business that customers return to again and again.This raises an important question.How do you build an ecommerce business that keeps customers coming […] -
How Do You Build Brand Trust When Nobody Knows Your Business?
Every successful business started with the same challenge.Nobody knew it existed.Before customers, before sales, and before recognition, every company had to earn trust from people who had never heard its name before.This is one of the biggest obstacles facing new entrepreneurs.Why would someone choose a business with no reputation when established competitors already exist?The answer is that trust is not built overnight.It is built through many small actions that demonstrate reliability, […] -
Why Are Small Businesses Winning in the Age of Artificial Intelligence?
For decades, large businesses had advantages that smaller companies could only dream about.They had larger marketing budgets.They had bigger teams.They had dedicated departments for design, finance, customer service, software development, and operations.Small businesses often struggled to compete because they simply did not have the same resources.Today, that advantage is beginning to shrink.Artificial intelligence is helping level the playing field, allowing small businesses to operate more […] -
How Can Small Businesses Use AI Without Replacing People?
Artificial intelligence has quickly become one of the most talked-about technologies in business.Every week, new AI tools promise to save time, reduce costs, and improve productivity. Headlines often focus on automation replacing jobs, leading many business owners to wonder whether adopting AI means reducing the importance of people.The reality is much more balanced.For most small businesses, artificial intelligence is at its best when it supports people rather than replaces them.This raises […] -
Why Are Simplicity and Focus Becoming the Biggest Competitive Advantages?
Modern business has a complexity problem.Every day, entrepreneurs are presented with new tools, new platforms, new marketing strategies, new technologies, and new opportunities. Social media platforms demand attention. Artificial intelligence tools promise productivity gains. Software subscriptions multiply. Notifications never stop.As a result, many business owners feel overwhelmed.The common assumption is that success comes from doing more.More platforms.More products.More services.More […] -
Why Are Communities Becoming More Valuable Than Audiences?
For many years, building an audience was considered one of the most important goals in business.The logic was simple.More followers meant more visibility.More visibility meant more opportunities.More opportunities meant more growth.This approach helped countless creators, entrepreneurs, and businesses build successful brands online.Today, however, another trend is emerging.Communities are becoming increasingly valuable.Many business owners are discovering that a smaller, highly engaged […] -
What Businesses Will Still Exist 20 Years From Now?
Artificial intelligence is advancing rapidly.Automation is changing industries.New technologies appear every year.Entire business models can emerge and disappear within a decade.With so much change happening, many entrepreneurs are asking an important question.What businesses will still exist twenty years from now?The answer may seem obvious at first.Most people assume the future belongs entirely to technology companies and artificial intelligence. While technology will certainly play a major […] -
How Can Small Businesses Compete With Bigger Brands?
One of the biggest concerns many entrepreneurs have is competition.Large companies often have bigger budgets, larger teams, stronger brand recognition, and access to resources that smaller businesses simply cannot match. Looking at these advantages, it is easy to assume that small businesses are at a disadvantage.However, history shows that small businesses can compete very effectively against larger brands.In some cases, they can even outperform them.The reason is that size is not always the […] -
How Will AI Change Small Businesses Over the Next Five Years?
Artificial intelligence is already changing the way businesses operate, but many experts believe the most significant changes have not happened yet.Over the next five years, AI is expected to become deeply integrated into everyday business activities. Tasks that currently require manual effort may become automated, workflows may become faster, and entrepreneurs may gain access to capabilities that were previously available only to large organizations with substantial budgets.For small […] -
This phone call could have been a form on a site
My research for the latest update to Wirecutter’s guide to WiFi hotspots technically concluded in December, but this week treated me to an annoying but useful sequel to that work: canceling service on the AT&T hotspot I’d bought (with later reimbursement) after my editors and I got tired of trying to pry a loaner hotspot out of the PR departments of that carrier or the hotspot vendor Franklin Wireless.
I should have known that AT&T’s site wouldn’t let me end service on the hotspot. I should have known that calling to accomplish this task would take longer than I’d predict or like. I should have known it would take more than one call. And yet…
I gave myself a few days to recover from CES to try to get this over with, then called 800-331-0500 (saved you a search!), entered my account number and PIN as asked by the IVR system, and was greeted with a suggestion that I request a callback instead of staying on hold.
Fine, I thought, even if that meant I’d have to pay attention to the next incoming call instead of letting it go to voicemail. The call back came at about the predicted time, I told the rep my name and account number, she said she was going to verify my account–as in, the thing that AT&T’s site does when I log into my account–and then silence ensued. After 10 minutes, I gave up and decided to try again later that evening.
My second call led to the same automated gatekeeping–say my account number, enter my PIN, etc. (FYI: If you don’t remember your PIN, AT&T will text a temporary one to you, which is not such a great experience when the wireless device in question is a hotspot that may require you to log into its admin page in the browser of a tethered device to see that message.) This time, I decided to stay on hold to see how long I might wait to have a human rep pick up.
Forty-two minutes later, one did. After she asked for my account details like the previous rep, we got stuck in a loop when she asked for my number to confirm my account. I thought she meant the contact phone number saved in my account, but she was looking for the phone number of the hotspot. That’s a meaningless data point for that category of device, but I can see a wireless carrier assuming that a customer will have a phone with a number they can recite from memory.
Six minutes later, we had that squared away–but not the canceling-service part. The rep had to check something else that wasn’t clear to me, four minutes of silence ensued, and then she returned to ask if I had any other accounts with AT&T. After I said no, she said she was escalating my request–as if I was making an unusual demand instead of trying to conduct a routine business transaction.
As politely as I could, I told the rep that we could skip the customer-retention part because I had only bought the hotspot for a work project that was now done, and that she had zero chance at selling me on anything else. She informed me that canceling service would result in my account being closed; I said that would be fine. A few more minutes of back-and-forth later, she said she had processed my request.
Time elapsed for that call: 1:02:37. That’s an absurd waste of time to inflict a customer experience that will only make the customers in question want to avoid the company in question from now on. And it is not inevitable, because streaming video services make pausing or canceling service a simple online process.
I’m left with two questions. One is whether AT&T is actually no worse than other wireless carriers–have I only managed to avoid similiar experiences by not having switched wireless carriers on my own dime since 2013? The other is whether my AT&T hotspot line actually is closed after all that phone time. As in, since I have yet to get an e-mail confirmation of that and see no indication of it when I log into my account, will I need to visit an AT&T store to drive a stake through the heart of this account?
#ATT #CRM #customerExperience #customerRelationshipManagement #customerRetention #cx #hotspot #onHold #WiFiHotspot #Wirecutter
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How do you reboot the mall experience?, Mall of America's Jill Renslow provides insight on the largest mall in America
#growth #innovation #therebootchronicles #deandebiase #BuildBuyBorrow #MallOfAmerica #MOA #America’sDreamMall #Hotels #BlackFriday #Patriots #Eagles #NFL #Nickelodeon #CoCoMelon #Sustainability #Technology #Amazon #Walmart #Kroger #HallOfFame #Change #Entertainment #Attractions #SMB #ShopTalk #Hospitality #AmusementPark #Retail #CustomerExperience #CX
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📣Just Blogged:🔎 #Search Options in Sitecore XM Cloud 👉 https://tinyurl.com/xmcloudsearch 🚀
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#Sitecore #SitecoreCommunity #SitecoreMVP #SUGCON #LearnSitecore #SXA #Headless #HeadlessCMS #Avanade #AvanadeDoWhatMatters #cloud #Accenture #Microsoft #XMCloud #MarTech #Composable #azure #aks #Kubernetes #Dockers #Sitecorefriends #SitecoreFamily #XMCloud #SitecoreDX #SitecoreDXP #MarTech #Composable #azure #aks #Kubernetes #Dockers #Cloud #CustomerExperience #OpenAI #GenAI #AI -
📣 Just Blogged: 🛠 Upgrading Sitecore Docker Example Custom Images to Sitecore 10.4.0 👉 https://tinyurl.com/scdocker104
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#Sitecore #SitecoreCommunity #SitecoreLearning #SitecoreMVP #SUGCON #LearnSitecore #Headless #HeadlessCMS #Avanade #AvanadeDoWhatMatters #cloud #Accenture #Microsoft #XMCloud #MarTech #Composable #azure #aks #Kubernetes #Dockers #containers #Sitecorefriends #SitecoreFamily #XMCloud #SitecoreDX #SitecoreDXP #MarTech #Composable #azure #aks #Cloud #CustomerExperience -
📣 Just Blogged: ️️🔎 Learn #Sitecore #Search with Sitecore Developer Portal GitHub Repo 👉 https://tinyurl.com/SitecoreSearchGitHub
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#SitecoreCommunity #SitecoreLearning #SitecoreMVP #SUGCON #LearnSitecore #Headless #HeadlessCMS #Avanade #AvanadeDoWhatMatters #cloud #Accenture #Microsoft #XMCloud #MarTech #Composable #azure #aks #Kubernetes #Dockers #Sitecorefriends #SitecoreFamily #XMCloud #SitecoreDX #SitecoreDXP #MarTech #Composable #azure #aks #Kubernetes #Cloud #CustomerExperience #error -
Just Blogged:🛠️ Solving Sitecore #SXA Site Manager Conflicts: Mastering #Sitecore Multi-Site Management 🎯 🚀👉 https://enlightenwithamit.hashnode.dev/issue-to-manage-multi-sites-with-the-sxa-site-manager
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#SitecoreCommunity #SitecoreMVP #SUGCON #LearnSitecore #Sitecorefriends #XMCloud #error #SitecoreDX #SitecoreDXP #azure #aks #Dotnet #Kubernetes #Dockers #Cloud #CustomerExperience #error #coding #microsoft #developer #software #javascript -
Just Blogged: ️🛠️ Maximize Efficiency with the Latest Sitecore Version and Container Images 🎯 🚀 👉 https://enlightenwithamit.hashnode.dev/sitecore-upgrade-sitecore-container-upgrade
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#Sitecore #SitecoreCommunity #SitecoreMVP #SUGCON #LearnSitecore #Sitecorefriends #SitecoreFamily #XMCloud #SitecoreDX #SitecoreDXP #MarTech #Composable #azure #aks #Kubernetes #Dockers #Cloud #CustomerExperience -
Guess @Google #PreferredCare through @Assurant is #worthless?
Had since @Pixel phone was new, from #GoogleStore, $9/month wasted
Deductible was $29, no $99, no $149, nope denied, hours wasted
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#accidentshappen even with a good @PelaCase
#Google #GoogleHelp #CustomerExperience #poorservice #assurant #pixel6pro #pela #pelacase -
EverAfter closes $13M to help companies ride off into the sunset with their customers - EverAfter secured $13 million in seed funding to continue developing its no-code c... - http://feedproxy.google.com/~r/Techcrunch/~3/tiDj9JfbCgw/ #customerrelationshipmanagement #businessintelligence #customerexperience #projectmanagement #customersuccess #vertexventures #recentfunding #tlvpartners #enterprise #talshemesh #developer #everafter #yanaioron #startups #noadanon #funding #taboola #nocode