#customerexperience — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #customerexperience, aggregated by home.social.
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Would you pay Rs 4,200 an hour to have someone scratch your back? This Chinese entrepreneur has made it a business
What if the one thing you need to relax after a stressful day is not a massage, but…
#NewsBeep #News #Entrepreneurship #AU #Australia #Business #Chinawellnessindustry #Customerexperience #itchreliefservice #itch-scratchingbusinessmodel #professionalitch-scratching #Suma #unconventionalrelaxationmethods #urbanstressrelief #ZhangXiaoqiao
https://www.newsbeep.com/au/880682/ -
Would you pay Rs 4,200 an hour to have someone scratch your back? This Chinese entrepreneur has made it a business
What if the one thing you need to relax after a stressful day is not a massage, but…
#NewsBeep #News #Entrepreneurship #AU #Australia #Business #Chinawellnessindustry #Customerexperience #itchreliefservice #itch-scratchingbusinessmodel #professionalitch-scratching #Suma #unconventionalrelaxationmethods #urbanstressrelief #ZhangXiaoqiao
https://www.newsbeep.com/au/880682/ -
Would you pay Rs 4,200 an hour to have someone scratch your back? This Chinese entrepreneur has made it a business
What if the one thing you need to relax after a stressful day i…
#NewsBeep #News #US #USA #UnitedStates #UnitedStatesOfAmerica #Entrepreneurship #Business #Chinawellnessindustry #Customerexperience #itchreliefservice #itch-scratchingbusinessmodel #professionalitch-scratching #Suma #unconventionalrelaxationmethods #urbanstressrelief #ZhangXiaoqiao
https://www.newsbeep.com/us/837101/ -
Would you pay Rs 4,200 an hour to have someone scratch your back? This Chinese entrepreneur has made it a business
What if the one thing you need to relax after a stressful day i…
#NewsBeep #News #US #USA #UnitedStates #UnitedStatesOfAmerica #Entrepreneurship #Business #Chinawellnessindustry #Customerexperience #itchreliefservice #itch-scratchingbusinessmodel #professionalitch-scratching #Suma #unconventionalrelaxationmethods #urbanstressrelief #ZhangXiaoqiao
https://www.newsbeep.com/us/837101/ -
Would you pay Rs 4,200 an hour to have someone scratch your back? This Chinese entrepreneur has made it a business
What if the one thing you need to relax after a stressful day is not a massage, but…
#NewsBeep #News #Entrepreneurship #Business #Chinawellnessindustry #customerexperience #itchreliefservice #itch-scratchingbusinessmodel #professionalitch-scratching #Suma #UK #unconventionalrelaxationmethods #UnitedKingdom #urbanstressrelief #ZhangXiaoqiao
https://www.newsbeep.com/uk/760568/ -
https://www.europesays.com/uk/1187326/ Would you pay Rs 4,200 an hour to have someone scratch your back? This Chinese entrepreneur has made it a business #Business #ChinaWellnessIndustry #CustomerExperience #Entrepreneurship #ItchReliefService #ItchScratchingBusinessModel #ProfessionalItchScratching #Suma #UK #UnconventionalRelaxationMethods #UnitedKingdom #UrbanStressRelief #ZhangXiaoqiao
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https://www.europesays.com/people/215826/ OpenAI CEO Sam Altman downplays AI water consumption, compares 38,000 queries to single almond #AdTech #Advertising #CreativeWork #CustomerExperience #DigitalMarketing #EmergingTrends #ExpertOpinions #IndustryInsights #InfluencerMarketing #InnovativeStrategies #Marketing #Martech #MediaNews #MENA #MiddleEast #OpenAI #PRNews #SamAltman #Startups #TechnologyTrends
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https://www.europesays.com/britain/118014/ Hindustan Unilever scales creator ecosystem to 30,000 and allocates over 60% digital spend for premium brands #AdTech #advertising #CreativeWork #CustomerExperience #DigitalMarketing #EmergingTrends #ExpertOpinions #HindustanUnilever #IndustryInsights #InfluencerMarketing #InnovativeStrategies #marketing #Martech #MediaNews #MENA #MiddleEast #PRNews #Startups #TechnologyTrends #Unilever
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Indian Retailer – Speciality Restaurants’ Growth Strategy for India’s Restaurant Industry https://www.diningandcooking.com/restaurants/22289/ #AsiaKitchen #CustomerExperience #dining #franchising #GONG #IndianRestaurant #IndianRestaurants #MainlandChina #QSR #Restaurant #RestaurantExpansion #RetailIndia #SpecialityRestaurants #SweetBengal #WALTERS
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Indian Retailer – Speciality Restaurants’ Growth Strategy for India’s Restaurant Industry https://www.diningandcooking.com/restaurants/22289/ #AsiaKitchen #CustomerExperience #dining #franchising #GONG #IndianRestaurant #IndianRestaurants #MainlandChina #QSR #Restaurant #RestaurantExpansion #RetailIndia #SpecialityRestaurants #SweetBengal #WALTERS
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Indian Retailer – Speciality Restaurants’ Growth Strategy for India’s Restaurant Industry https://www.diningandcooking.com/restaurants/22289/ #AsiaKitchen #CustomerExperience #dining #franchising #GONG #IndianRestaurant #IndianRestaurants #MainlandChina #QSR #Restaurant #RestaurantExpansion #RetailIndia #SpecialityRestaurants #SweetBengal #WALTERS
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Oh wow, a company actually replied to your email? 😱 How groundbreaking! Let’s all clutch our pearls while we read this riveting tale of #disappointment and customer service. 🥱 Maybe next time, try sending a carrier pigeon for more drama. 🕊️💼
https://nicolalosito.it/2026/09/03/1password-replied-to-my-disappointment/ #customerexperience #emaildrama #servicefailures #carrierpigeon #HackerNews #ngated -
Your primary website needs to talk straight to your audience, in the way they actually want to be spoken to, about the things they actually came to find out.
Read the full article: Shipping the Org Chart
▸ https://johnsandtaylor.com/articles/shipping-the-org-chart/?utm_campaign=shipping-the-org-chart&utm_medium=social_link&utm_source=missinglettr-mastodon -
✈️ Ah yes, the riveting tale of an airline mechanic who managed to outlast both the dinosaurs and customer service reps! At 100, he's finally taken the ultimate #retirement package, proving that even aircraft need more downtime than some people. 🚀👏
https://simpleflying.com/american-airlines-mechanic-passes-away-100-record-80-years/ #airlinemechanic #longevity #aircraftstories #aviationhumor #customerexperience #HackerNews #ngated -
Business is no zen garden.
Image: Anne Hathaway & Stanley Tucci in a scene from “Devil wears Prada,” directed by David Frankel.
#website #meme #humor #business #webanalytics #design #userexperience #customerexperience
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Ever wished your business could reply to every customer instantly? 🤖💬
Human-like conversations. 24/7.
📞 +91 81237 57445
📧 [email protected]#VOXBEE #AIChatbots #AIForBusiness #BusinessAutomation #CustomerSupport #Chatbot #ArtificialIntelligence #BusinessGrowth #Automation #CustomerExperience #DigitalTransformation #TechSolutions
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AI doesn't automatically improve the customer experience just because it's been added to a product. In our first Conversations On AI interview, Zendesk's Andrew Lawson explains why businesses need to start with the customer problem, fix their data foundations and measure whether AI is actually delivering better outcomes.
Read the full interview: https://www.techfinitive.com/interviews/andrew-lawson-evp-of-sales-for-emea-at-zendesk/
#AI #ConversationsOnAI #CustomerExperience #Enterprise #SaaS
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Kinney Drugs' AI phone assistant was such a colossal #flop 🤖🤦♀️ that it made customers yearn for the good old days of "Press 1 for frustration." Apparently, the robot was better at creating chaos than solving problems—who knew artificial intelligence could be so unintelligent? 😂
https://www.wcax.com/2026/08/07/kinney-drugs-pulls-back-ai-phone-assistant-after-hundreds-customer-complaints/ #KinneyDrugs #AIassistant #CustomerExperience #TechFails #Humor #HackerNews #ngated -
💡 Great e-commerce isn't about selling more—it's about delivering more value.
Know your audience, optimize the customer journey, and build trust at every step. A strong strategy turns one-time buyers into loyal customers.
#Ecommerce #DigitalMarketing #BusinessGrowth #CustomerExperience
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In 1896, a man named Joseph Lodge built a foundry in South Pittsburg, Tennessee — a town of about three thousand people on the Tennessee River, west of Chattanooga.
Read more 👉 https://lttr.ai/As2hD
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Watch Now: https://zurl.co/tdiAq
What is a Customer Journey? | Customer Touchpoints Explained | Salesforce Marketing Cloud
#Salesforce #SalesforceMarketingCloud #SFMC #CustomerJourney #CustomerTouchpoints #JourneyBuilder #MarketingAutomation #CustomerExperience #DigitalMarketing #CRM #SalesforceTraining #EmailMarketing #DataCloud #AutomationStudio #ContactBuilder #Peoplewoo #LearnSalesforce #CustomerEngagement #MarketingCloud #TechTutorial -
OpenAI introduces GPT-Live — full-duplex voice interaction that supports uninterrupted, natural dialogue. This advancement has major implications for customer experience, voice-driven products, and accessibility. Explore the practical applications and opportunities for businesses: https://wix.to/3ZBnFhm
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Not every website inquiry needs to become a phone call.
Clear answers about services, process, availability, and next steps can resolve routine questions early, while helping serious inquiries begin with better context.
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Watch Now: https://zurl.co/O4j8R
Crafting the Perfect Push Notification | Best Practices to Boost Engagement & Conversions
#PushNotification #SalesforceMarketingCloud #MarketingAutomation #DigitalMarketing #MobileMarketing #CustomerEngagement #CustomerExperience #Personalization #CRM #MarketingStrategy #PushCampaign #SalesforceTutorial #MarketingCloud #Engagement #TechTutorial -
My experience using Chinese Taobao taught me this: when a company gets big enough, it can use AI to brush people off and simply ignore the problems.
(Note: content is translated by ChatGPT.)
#Taobao #CustomerService #AI #CustomerExperience #ConsumerRights #OnlineShopping #TechSupport #UserExperience
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AI is not our friend. It was supposed to help. Instead, it’s degrading social media, content, software, customer experience, and trust.
#AI #Misinformation #enshittification #CustomerExperience #HiddenCosts
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Watch now: https://zurl.co/DJXbv
Why Digital Marketing Isn't Enough Anymore? | The Future of Marketing Explained
#DigitalMarketing #MarketingStrategy #AI #ArtificialIntelligence #MarketingAutomation #CustomerExperience #CRM #Salesforce #MarketingCloud #DataCloud #Personalization #FutureOfMarketing #BusinessGrowth #DigitalTransformation #PeoplewooSkills
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Start answering the questions your audience is actually asking — before they go ask a machine instead.
Read the full article: Shipping the Org Chart
▸ https://lttr.ai/As2ev -
Building customer #relationships through tech support didn't quite go as planned. Instead of helping users, they sent them into #Cloudflare purgatory, where #cookies are the real relationship glue 🍪🔒. Apparently, the key to customer service is a healthy serving of "you've been blocked!" 🙃🚫.
https://www.uncommonapps.nyc/p/castro-podcasts-things-i-got-wrong-support #customerexperience #techsupport #errors #HackerNews #ngated -
How Do You Build an Ecommerce Business That Keeps Customers Coming Back?
Starting an ecommerce business has never been easier.Launching a store can now take hours instead of months. Entrepreneurs have access to powerful website builders, online payment systems, print-on-demand suppliers, digital product platforms, and global shipping networks.The challenge is no longer opening a store.The challenge is building a business that customers return to again and again.This raises an important question.How do you build an ecommerce business that keeps customers coming […] -
How Do You Build Brand Trust When Nobody Knows Your Business?
Every successful business started with the same challenge.Nobody knew it existed.Before customers, before sales, and before recognition, every company had to earn trust from people who had never heard its name before.This is one of the biggest obstacles facing new entrepreneurs.Why would someone choose a business with no reputation when established competitors already exist?The answer is that trust is not built overnight.It is built through many small actions that demonstrate reliability, […] -
Why Are Communities Becoming More Valuable Than Audiences?
For many years, building an audience was considered one of the most important goals in business.The logic was simple.More followers meant more visibility.More visibility meant more opportunities.More opportunities meant more growth.This approach helped countless creators, entrepreneurs, and businesses build successful brands online.Today, however, another trend is emerging.Communities are becoming increasingly valuable.Many business owners are discovering that a smaller, highly engaged […] -
What Businesses Will Still Exist 20 Years From Now?
Artificial intelligence is advancing rapidly.Automation is changing industries.New technologies appear every year.Entire business models can emerge and disappear within a decade.With so much change happening, many entrepreneurs are asking an important question.What businesses will still exist twenty years from now?The answer may seem obvious at first.Most people assume the future belongs entirely to technology companies and artificial intelligence. While technology will certainly play a major […] -
How Can Small Businesses Compete With Bigger Brands?
One of the biggest concerns many entrepreneurs have is competition.Large companies often have bigger budgets, larger teams, stronger brand recognition, and access to resources that smaller businesses simply cannot match. Looking at these advantages, it is easy to assume that small businesses are at a disadvantage.However, history shows that small businesses can compete very effectively against larger brands.In some cases, they can even outperform them.The reason is that size is not always the […] -
Voice Bot Development: The Ultimate Guide for 2026
Voice bots are transforming customer interactions with AI-powered, natural voice conversations. Discover how voice bot development works, the best technologies to use, key business applications, and how to choose the right development partner for your project.
🔗 https://lemolite.com/blog/voice-bot-development-guide
#VoiceBotDevelopment #VoiceAI #ConversationalAI #AIDevelopment #VoiceAssistantDevelopment #ChatbotDevelopment #ArtificialIntelligence #BusinessAutomation #CustomerExperience #LemoliteTechnologies #DigitalTransformation #AIInnovation #AutomationTechnology #TechTrends2026 #MachineLearning
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Zendesk forced a customer from 2016 to pay 4X more, they rebuilt it in 48 hours
https://tradecore.com/resources/blog/we-replaced-zendesk-in-48-hours
#HackerNews #Zendesk #Rebuild #CustomerExperience #BusinessTransformation #TechNews #48Hours
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Experiential Brand Activations vs Traditional Marketing: What Actually Works Today?
We’re living in a world where people don’t just want to see brands — they want to experience them.
Traditional marketing still dominates reach (TV, digital ads, billboards), but let’s be honest:
👉 Most audiences are passive
👉 Attention spans are shrinking
👉 Ads are easier than ever to ignoreOn the flip side, experiential brand activations are changing the game.
✨ Instead of broadcasting messages, they create real interactions
✨ Instead of impressions, they drive emotions + memory
✨ Instead of awareness, they build loyalty + advocacyIn fact, modern consumers are far more likely to remember how a brand made them feel than what it simply told them. ()
So what’s the real difference?
🔹 Traditional Marketing
• One-way communication
• Focus on reach & visibility
• Measured in impressions🔹 Experiential Activations
• Two-way engagement
• Focus on participation & connection
• Measured in real interaction and recall ()The smartest brands today aren’t choosing one over the other — they’re combining both:
➡️ Traditional for scale
➡️ Experiential for impactBecause in a crowded digital world, attention is earned through experience — not interruption.
📖 Read the full breakdown here:
https://www.makerscafe.com/blogs/experiential-brand-activations-vs-traditional-marketing#MarketingStrategy #ExperientialMarketing #BrandActivation #DigitalMarketing #CustomerExperience #BrandBuilding
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Weekly output: teens + AI chatbots, Android updates, Trump on data-center energy use, Archer + Starlink, balcony solar, customer feedback, CDA 230 + AI, Bluetooth updates
BARCELONA–It’s a treat to be able to start off a post with this dateline. This is the 13th trip that’s afforded me that opportunity and the 12th involving MWC. But this trip isn’t like the ones before it in one way; on my way across the Atlantic, my country started a war of choice because the president felt like it. The world is better without Iran’s worthless, murdering theocrat Ali Khameni, but I have little confidence in the Trump administration’s ability to do the right things for that long-suffering country.
In addition to the links you see below, Patreon readers got a bonus post from me in which I shared lessons learned from more than 10 years of booking Airbnbs.
2/24/2026: Most Teens Use AI for Homework Help. 10% Let It Do Everything, PCMag
Getting an advance copy of this new study from the Pew Research Center gave me a chance to note a new student-understudy chatbot called Einstein and quiz the CEO behind that app.
2/25/2026: Android Update Puts Gemini AI In the Driver’s Seat for Ride-Hail, Food Orders, PCMag
I have somehow become PCMag’s Android-updates guy. This report included a little testimony about Google’s call-scam-detection feature misfiring for me, an important bit of context to include in a post telling readers about Google bringing that tool to Samsung’s new Galaxy S26 series of phones.
2/25/2026: As Energy Costs Soar, Trump Pushes AI Giants to ‘Produce Their Own Electricity’, PCMag
I didn’t watch the entire State of the Union address because self-care is an important thing, but after reading about President Trump’s call for data-center operators to pay for their electricity and power infrastructure, I knew I’d have to write about that initiative.
2/27/2028: Archer Aviation Taps Starlink for Air Taxi Connectivity, PCMag
I still don’t quite get the point of adding Starlink connectivity to aircraft that won’t fly longer than 15 minutes or higher than 4,000 feet above major cities, but this was an easy post to crank out Friday morning before heading to Dulles that afternoon to start my journey to Spain.
2/28/2026: After Years of Shining in Europe, Balcony Solar Comes Out of the Dark in the US, PCMag
This story had been in the works for literally months–I took the photo you see at the top of the piece on the afternoon that I arrived in Berlin for IFA in September–but the policy picture has also changed dramatically, and for the better, over the intervening months.
2/28/2026: What’s the Best Way to Get Customer Feedback in 2026? Hint: It’s Not Email, PCMag
Two weeks after the customer-experience firm Medallia had me at its annual conference in Vegas (with my hotel covered upfront and my airfare to be reimbursed), PCMag ran my recap of what I learned there.
3/1/2026: Online Platforms Are Not Liable for What Users Post. Should That Include Gen AI?, PCMag
I spent Thursday at the Cato Institute for this enlightening conference marking the 30th anniversary of Section 230 of the Communications Decency Act, the 1996 act that bars you from suing an online platform for something that one of its users posted.
3/1/2026: Bluetooth Is Getting an Upgrade. Here’s What It Means for Your Devices, PCMag
I took almost all of the notes for this at CES in January, but I needed more time to confirm some details and then write the post, after which its lack of a news peg left it easy to set aside for a bit.
#AIChatbots #android #ArcherAviation #balconySolar #Barcelona #Bluetooth #Catalunya #CatoInstitute #CDA230 #ces #customerExperience #customerSatisfaction #cx #dataCenters #eVTOL #GeminiAI #IFA #LasVegas #Medallia #MWC #PewResearchCenter #plugInSolar #PresidentTrump #RatepayerProtectionPledge #SOTU #Spain #Starlink #StateOfTheUnion #travel #TrumpEnergyPolicy #Vegas -
Top Benefits of Cloud Contact Center Solutions Every Business Should Know
Read more : https://amankumar26.substack.com/p/top-benefits-of-cloud-contact-center
#CloudContactCenter #CustomerExperience #CX #RemoteWork #BusinessGrowth #CloudSolutions #ContactCenterSoftware #SmartRouting #Automation #DigitalTransformation #VoIP
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IVR Systems in 2025: Voice Recognition, Self‑Service, and Beyond
👉 Read more: https://tumblr.com/telecrmtech/797724509460447232/ivr-systems-in-2025-voice-recognition?source=share
#IVR #VoiceRecognition #AI #CustomerExperience #CallCenter #Automation #SelfService #CX #TechInnovation #SANSoftwares
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The 7 Red Flags to Avoid When Evaluating IVR Service Providers
Read more: https://weeblyblog.com/the-7-red-flags-to-avoid-when-evaluating-ivr-service-providers/
#IVR #CloudTelephony #CustomerExperience #ContactCenter #CX #Automation #BusinessGrowth #VoiceSolutions #TechTips #SANSoftwares
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Real-Time Analytics in Contact Center Software: The Game-Changer You Need
Read more 👉 here: https://pixelmontales.com/real-time-analytics-in-contact-center-software-the-game-changer-you-need/
#ContactCenter #RealTimeAnalytics #CX #CustomerExperience #CallCenterSoftware #AIinCX #Omnichannel #BusinessIntelligence #Automation #SANSoftwares
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💡 Ah, the naive optimism of a 22-year-old startup founder — discovering that banks, surprise, aren't interchangeable ATMs with customer service robots 🤖. Who knew picking a bank was like choosing a life partner? Surely, a tale of epic discovery worthy of a whole novel, or at least a LinkedIn post! 📈👶
https://mitchellh.com/writing/my-startup-banking-story #startupjourney #bankinginsights #naiveoptimism #lifechoices #customerexperience #HackerNews #ngated -
🎉 Congratulations on inventing the revolutionary tech of...account switching! 🙄 In a shocking twist, someone needed a tool to do what a customer service rep could solve with two emails and a cup of coffee. ☕️ Stripe Move: solving problems you didn't know you had, with solutions you don't actually need. 🚀
https://www.stripemove.com/ #accountswitching #techinnovation #customerexperience #StripeMove #problem-solving #unnecessarysolutions #HackerNews #ngated -
🚀 $25.73B by 2025. 38% more customer spend.
This isn’t hype—it’s happening right now. GenAI is reshaping personalization across retail, finance, education, and healthcare. If your UX doesn’t feel like it’s reading your mind... it’s already behind.👀 Explore the real tech and tactics powering the future of customer experience:
https://medium.com/@rogt.x1997/25-73b-by-2025-how-generative-ai-is-rewriting-customer-experience-economics-45ac3a61bce4#GenAI #CustomerExperience #HyperPersonalization #AIUX
https://medium.com/@rogt.x1997/25-73b-by-2025-how-generative-ai-is-rewriting-customer-experience-economics-45ac3a61bce4 -
AI chatbots are evolving. They now understand context and speak multiple languages, making conversations smoother and more natural. Discover how these advancements are reshaping customer interactions and what it means for your business.
Read More: https://spaculus.com/blog/ai-chatbots-2-0-multilingual-contextual-interactions/
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This phone call could have been a form on a site
My research for the latest update to Wirecutter’s guide to WiFi hotspots technically concluded in December, but this week treated me to an annoying but useful sequel to that work: canceling service on the AT&T hotspot I’d bought (with later reimbursement) after my editors and I got tired of trying to pry a loaner hotspot out of the PR departments of that carrier or the hotspot vendor Franklin Wireless.
I should have known that AT&T’s site wouldn’t let me end service on the hotspot. I should have known that calling to accomplish this task would take longer than I’d predict or like. I should have known it would take more than one call. And yet…
I gave myself a few days to recover from CES to try to get this over with, then called 800-331-0500 (saved you a search!), entered my account number and PIN as asked by the IVR system, and was greeted with a suggestion that I request a callback instead of staying on hold.
Fine, I thought, even if that meant I’d have to pay attention to the next incoming call instead of letting it go to voicemail. The call back came at about the predicted time, I told the rep my name and account number, she said she was going to verify my account–as in, the thing that AT&T’s site does when I log into my account–and then silence ensued. After 10 minutes, I gave up and decided to try again later that evening.
My second call led to the same automated gatekeeping–say my account number, enter my PIN, etc. (FYI: If you don’t remember your PIN, AT&T will text a temporary one to you, which is not such a great experience when the wireless device in question is a hotspot that may require you to log into its admin page in the browser of a tethered device to see that message.) This time, I decided to stay on hold to see how long I might wait to have a human rep pick up.
Forty-two minutes later, one did. After she asked for my account details like the previous rep, we got stuck in a loop when she asked for my number to confirm my account. I thought she meant the contact phone number saved in my account, but she was looking for the phone number of the hotspot. That’s a meaningless data point for that category of device, but I can see a wireless carrier assuming that a customer will have a phone with a number they can recite from memory.
Six minutes later, we had that squared away–but not the canceling-service part. The rep had to check something else that wasn’t clear to me, four minutes of silence ensued, and then she returned to ask if I had any other accounts with AT&T. After I said no, she said she was escalating my request–as if I was making an unusual demand instead of trying to conduct a routine business transaction.
As politely as I could, I told the rep that we could skip the customer-retention part because I had only bought the hotspot for a work project that was now done, and that she had zero chance at selling me on anything else. She informed me that canceling service would result in my account being closed; I said that would be fine. A few more minutes of back-and-forth later, she said she had processed my request.
Time elapsed for that call: 1:02:37. That’s an absurd waste of time to inflict a customer experience that will only make the customers in question want to avoid the company in question from now on. And it is not inevitable, because streaming video services make pausing or canceling service a simple online process.
I’m left with two questions. One is whether AT&T is actually no worse than other wireless carriers–have I only managed to avoid similiar experiences by not having switched wireless carriers on my own dime since 2013? The other is whether my AT&T hotspot line actually is closed after all that phone time. As in, since I have yet to get an e-mail confirmation of that and see no indication of it when I log into my account, will I need to visit an AT&T store to drive a stake through the heart of this account?
#ATT #CRM #customerExperience #customerRelationshipManagement #customerRetention #cx #hotspot #onHold #WiFiHotspot #Wirecutter
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How do you reboot the mall experience?, Mall of America's Jill Renslow provides insight on the largest mall in America
#growth #innovation #therebootchronicles #deandebiase #BuildBuyBorrow #MallOfAmerica #MOA #America’sDreamMall #Hotels #BlackFriday #Patriots #Eagles #NFL #Nickelodeon #CoCoMelon #Sustainability #Technology #Amazon #Walmart #Kroger #HallOfFame #Change #Entertainment #Attractions #SMB #ShopTalk #Hospitality #AmusementPark #Retail #CustomerExperience #CX