#customerexperience — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #customerexperience, aggregated by home.social.
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What happens when your user research proves your CEO's pet project is a disaster?
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What happens when your user research proves your CEO's pet project is a disaster?
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What happens when your user research proves your CEO's pet project is a disaster?
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What happens when your user research proves your CEO's pet project is a disaster?
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What happens when your user research proves your CEO's pet project is a disaster?
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Fortem and Birmingham City Council partnership delivers lasting legacy
Fortem and Birmingham City Council are reflecting on the legacy of a partnership spanning n…
#Birmingham #UnitedKingdom #UK #GB #England #Headlines #News #Europe #EU #4LifeTrainingAcademy #BirminghamCityCouncil #Britain #communityinvestment #councilhousing #Customerexperience #Fortem #GreatBritain #Housing #localemployment #maintenance #partnership #Repairs #residents #skillsdevelopment
https://www.europesays.com/uk/1113679/ -
https://www.europesays.com/uk/1113679/ Fortem and Birmingham City Council partnership delivers lasting legacy #4LifeTrainingAcademy #Birmingham #BirminghamCityCouncil #Britain #CommunityInvestment #CouncilHousing #CustomerExperience #England #Fortem #GreatBritain #Housing #LocalEmployment #maintenance #partnership #Repairs #residents #SkillsDevelopment #UK #UnitedKingdom
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How Do You Build an Ecommerce Business That Keeps Customers Coming Back?
Starting an ecommerce business has never been easier.Launching a store can now take hours instead of months. Entrepreneurs have access to powerful website builders, online payment systems, print-on-demand suppliers, digital product platforms, and global shipping networks.The challenge is no longer opening a store.The challenge is building a business that customers return to again and again.This raises an important question.How do you build an ecommerce business that keeps customers coming […] -
How Do You Build Brand Trust When Nobody Knows Your Business?
Every successful business started with the same challenge.Nobody knew it existed.Before customers, before sales, and before recognition, every company had to earn trust from people who had never heard its name before.This is one of the biggest obstacles facing new entrepreneurs.Why would someone choose a business with no reputation when established competitors already exist?The answer is that trust is not built overnight.It is built through many small actions that demonstrate reliability, […] -
Why Are Communities Becoming More Valuable Than Audiences?
For many years, building an audience was considered one of the most important goals in business.The logic was simple.More followers meant more visibility.More visibility meant more opportunities.More opportunities meant more growth.This approach helped countless creators, entrepreneurs, and businesses build successful brands online.Today, however, another trend is emerging.Communities are becoming increasingly valuable.Many business owners are discovering that a smaller, highly engaged […] -
How Can Small Businesses Compete With Bigger Brands?
One of the biggest concerns many entrepreneurs have is competition.Large companies often have bigger budgets, larger teams, stronger brand recognition, and access to resources that smaller businesses simply cannot match. Looking at these advantages, it is easy to assume that small businesses are at a disadvantage.However, history shows that small businesses can compete very effectively against larger brands.In some cases, they can even outperform them.The reason is that size is not always the […] -
How Will AI Change Small Businesses Over the Next Five Years?
Artificial intelligence is already changing the way businesses operate, but many experts believe the most significant changes have not happened yet.Over the next five years, AI is expected to become deeply integrated into everyday business activities. Tasks that currently require manual effort may become automated, workflows may become faster, and entrepreneurs may gain access to capabilities that were previously available only to large organizations with substantial budgets.For small […] -
Voice Bot Development: The Ultimate Guide for 2026
Voice bots are transforming customer interactions with AI-powered, natural voice conversations. Discover how voice bot development works, the best technologies to use, key business applications, and how to choose the right development partner for your project.
🔗 https://lemolite.com/blog/voice-bot-development-guide
#VoiceBotDevelopment #VoiceAI #ConversationalAI #AIDevelopment #VoiceAssistantDevelopment #ChatbotDevelopment #ArtificialIntelligence #BusinessAutomation #CustomerExperience #LemoliteTechnologies #DigitalTransformation #AIInnovation #AutomationTechnology #TechTrends2026 #MachineLearning
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Zendesk forced a customer from 2016 to pay 4X more, they rebuilt it in 48 hours
https://tradecore.com/resources/blog/we-replaced-zendesk-in-48-hours
#HackerNews #Zendesk #Rebuild #CustomerExperience #BusinessTransformation #TechNews #48Hours
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Retail is shifting from “browse & guess” to try before you buy — instantly. 🪞✨
know more:https://zurl.co/0ISvu
#Smidmart #AIVision #SmartMirror #ARShopping #VirtualTryOn #RetailTech #ComputerVision #SmartRetail #FashionTech #CustomerExperience #Omnichannel #Personalization -
Real-Time Analytics in Contact Center Software: The Game-Changer You Need
Read more 👉 here: https://pixelmontales.com/real-time-analytics-in-contact-center-software-the-game-changer-you-need/
#ContactCenter #RealTimeAnalytics #CX #CustomerExperience #CallCenterSoftware #AIinCX #Omnichannel #BusinessIntelligence #Automation #SANSoftwares
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Chatbots are on the rise, but customers still trust human agents more
#Chatbots #CustomerService #AI #HumanAgents #CustomerExperience #TechTrust #AIAwareness #DigitalSupport #CustomerEngagement #HybridApproach
https://the-14.com/chatbots-are-on-the-rise-but-customers-still-trust-human-agents-more/ -
That Dropped Call with Customer Service? It Was on Purpose
https://www.theatlantic.com/ideas/archive/2025/06/customer-service-sludge/683340/
#HackerNews #DroppedCall #CustomerService #PurposefulSludge #CustomerExperience #ServiceIndustry #Insights
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Automate Smarter with AI Chatbots from Sunrise Technologies
Sunrise Technologies builds custom AI chatbots that deliver 24/7 customer support, drive sales, and enhance user engagement — all in real time.✅ Natural, human-like conversations
✅ Instant responses across web, mobile & social
✅ Built for Australian businesses of all sizesExplore more: https://www.sunrisetechs.com/ai-chatbot-development-services/
#AIChatbots #CustomerExperience #Automation #SunriseTechnologies #DigitalSupport #AustraliaTech #ChatbotSolutions
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Oh no, it seems like the gazillion-dollar company that prides itself on being "customer-focused" just accidentally locked you out of your digital life with their fancy credit card. 🤡 Guess you missed the fine print that said, "Use at your own risk – of losing everything." 🆘🍏
https://dcurt.is/apple-card-can-disable-your-icloud-account #customerexperience #techfail #digitalrights #creditcardissues #fineprint #HackerNews #ngated -
Omnichannel Retail Integration: Discover how to create a unified shopping experience by connecting your e-commerce and physical stores with Odoo. Learn to implement click-and-collect, loyalty programs, and integrated returns. #OmniChannel #RetailTech #Ecommerce #POS #CustomerExperience
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🚗💡 Is a Dealer Management System (DMS) the missing link in omnichannel D2C automotive success?
Our latest blog explores how integrating DMS can streamline operations, enhance CX, and drive digital transformation: https://ter.li/sdug7a
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An attempt to trim the cost of a couple of days of local skiing by paying in advance wound up inflicting me with time and annoyance charges, and now I’ve learned some things about how a company can trip over itself at customer support–online, over the phone and in its app.
This all started after last winter, when an overdue resumption of downhill skiing led me to buy new skis and boots, what I thought of as a non-trivial vote of confidence in my 50-something self. Then I decided to start the 2023-2024 season early by purchasing a two-day Epic Pass from Vail Resorts covering that company’s mid-Atlantic and northeastern ski areas.
(The ski industry’s pivot from selling mountain-specific lift tickets to marketing multiple-resort season passes is something I’d missed over a shameful four years of letting my old downhill skis collect dust in the basement.)
Having made a low-risk investment that barely exceeded the day-before cost of a single-day ticket at Liberty or Whitetail, the two closest ski areas to D.C., I next ignored a long series of e-mails urging me to activate my pass. I blame that on CES Advent maxing out my mental bandwidth–but it was also CES that made me realize that I desperately needed a day off, and last week’s snowfall made skiing an obvious way to enjoy Monday.
So I logged into my Epic Pass account for the first time in months last Friday, followed its direction to upload a photo for my pass, and was rewarded with a new-to-me error message: a complaint that my pic “appears to be a celebrity photo.” I tried another image and got the same error message. And after a third unsuccessful try, the site said my photo would have to be manually reviewed.
I then thought to try installing Epic Pass’s app on my phone and activating my pass there, something I don’t remember the site suggesting after the first error. But taking a selfie in that app and selecting it as my profile image led to it crashing without explanation, every time.
My next step was to call Vail Resorts, which itself required digging into its online help to find the support phone number (970-754-1000, for all of you whose searches for those digits led you here). But calling at around 9 a.m. on a weekday and navigating my way through the IVR menu yielded another novel bit of customer-experience unpleasantness: not repetitive hold music or reminders of my call’s importance to them, but absolute silence.
I turned to another support channel listed in the app, the chat function. But the chatbot did even worse, first failing to connect me with a human despite such entreaties as “Please connect me to a human rep” and “Representative” and then flubbing the basic query of “What times do people answer your phone lines?” And the chat UI left the onscreen keyboard blocking my view of what I was typing, a mobile-app interface fail that I couldn’t recall seeing before.
Calling again shortly after 10 a.m. Monday did lead me to a human–so I gather Vail Resorts weekday phone-support hours begin at 8 a.m. Mountain time–but that didn’t get me anywhere either. After a wait to boot up whatever account-access tools this rep could use, she informed me that she couldn’t do anything to liberate my pass, such as removing the photo now stuck in a queue for manual review.
Having to wait for that review process to complete left me unable to use this pass on a cold day with recent snow at Liberty and Whitetail. I instead spent Monday afternoon at Bryce (pictured at left), a compact and budget-priced ski area in the Shenandoah Valley so old-school that it prints out lift tickets instead of issuing RFID cards and still charges only a dollar to rent a locker.
Two days later, somebody at Vail Resorts had done whatever was necessary to confirm I wasn’t perpretating some identity-theft long con (maybe they ran a reverse-image search on my uploaded photo?) and had activated my pass. Which I only knew because I opened the app that morning; some eight hours later, I received an e-mail inviting me to check out my skiing perks now that the pass was active.
That leaves me free to recoup my purchase of last May, subject to something that can be even more fickle than a resort conglomerate’s customer-service machinery: winter weather in the mid-Atlantic.
https://robpegoraro.com/2024/01/26/less-than-epic-customer-support-at-epic-pass/
#BryceResort #celebrityPhoto #customerExperience #cx #DCAreaSkiOptions #DCSkiing #EpicPass #liftTicket #SkiLiberty #skiPass #SkiWhitetail #VailResorts
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An attempt to trim the cost of a couple of days of local skiing by paying in advance wound up inflicting me with time and annoyance charges, and now I’ve learned some things about how a company can trip over itself at customer support–online, over the phone and in its app.
This all started after last winter, when an overdue resumption of downhill skiing led me to buy new skis and boots, what I thought of as a non-trivial vote of confidence in my 50-something self. Then I decided to start the 2023-2024 season early by purchasing a two-day Epic Pass from Vail Resorts covering that company’s mid-Atlantic and northeastern ski areas.
(The ski industry’s pivot from selling mountain-specific lift tickets to marketing multiple-resort season passes is something I’d missed over a shameful four years of letting my old downhill skis collect dust in the basement.)
Having made a low-risk investment that barely exceeded the day-before cost of a single-day ticket at Liberty or Whitetail, the two closest ski areas to D.C., I next ignored a long series of e-mails urging me to activate my pass. I blame that on CES Advent maxing out my mental bandwidth–but it was also CES that made me realize that I desperately needed a day off, and last week’s snowfall made skiing an obvious way to enjoy Monday.
So I logged into my Epic Pass account for the first time in months last Friday, followed its direction to upload a photo for my pass, and was rewarded with a new-to-me error message: a complaint that my pic “appears to be a celebrity photo.” I tried another image and got the same error message. And after a third unsuccessful try, the site said my photo would have to be manually reviewed.
I then thought to try installing Epic Pass’s app on my phone and activating my pass there, something I don’t remember the site suggesting after the first error. But taking a selfie in that app and selecting it as my profile image led to it crashing without explanation, every time.
My next step was to call Vail Resorts, which itself required digging into its online help to find the support phone number (970-754-1000, for all of you whose searches for those digits led you here). But calling at around 9 a.m. on a weekday and navigating my way through the IVR menu yielded another novel bit of customer-experience unpleasantness: not repetitive hold music or reminders of my call’s importance to them, but absolute silence.
I turned to another support channel listed in the app, the chat function. But the chatbot did even worse, first failing to connect me with a human despite such entreaties as “Please connect me to a human rep” and “Representative” and then flubbing the basic query of “What times do people answer your phone lines?” And the chat UI left the onscreen keyboard blocking my view of what I was typing, a mobile-app interface fail that I couldn’t recall seeing before.
Calling again shortly after 10 a.m. Monday did lead me to a human–so I gather Vail Resorts weekday phone-support hours begin at 8 a.m. Mountain time–but that didn’t get me anywhere either. After a wait to boot up whatever account-access tools this rep could use, she informed me that she couldn’t do anything to liberate my pass, such as removing the photo now stuck in a queue for manual review.
Having to wait for that review process to complete left me unable to use this pass on a cold day with recent snow at Liberty and Whitetail. I instead spent Monday afternoon at Bryce (pictured at left), a compact and budget-priced ski area in the Shenandoah Valley so old-school that it prints out lift tickets instead of issuing RFID cards and still charges only a dollar to rent a locker.
Two days later, somebody at Vail Resorts had done whatever was necessary to confirm I wasn’t perpretating some identity-theft long con (maybe they ran a reverse-image search on my uploaded photo?) and had activated my pass. Which I only knew because I opened the app that morning; some eight hours later, I received an e-mail inviting me to check out my skiing perks now that the pass was active.
That leaves me free to recoup my purchase of last May, subject to something that can be even more fickle than a resort conglomerate’s customer-service machinery: winter weather in the mid-Atlantic.
https://robpegoraro.com/2024/01/26/less-than-epic-customer-support-at-epic-pass/
#BryceResort #celebrityPhoto #customerExperience #cx #DCAreaSkiOptions #DCSkiing #EpicPass #liftTicket #SkiLiberty #skiPass #SkiWhitetail #VailResorts
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An attempt to trim the cost of a couple of days of local skiing by paying in advance wound up inflicting me with time and annoyance charges, and now I’ve learned some things about how a company can trip over itself at customer support–online, over the phone and in its app.
This all started after last winter, when an overdue resumption of downhill skiing led me to buy new skis and boots, what I thought of as a non-trivial vote of confidence in my 50-something self. Then I decided to start the 2023-2024 season early by purchasing a two-day Epic Pass from Vail Resorts covering that company’s mid-Atlantic and northeastern ski areas.
(The ski industry’s pivot from selling mountain-specific lift tickets to marketing multiple-resort season passes is something I’d missed over a shameful four years of letting my old downhill skis collect dust in the basement.)
Having made a low-risk investment that barely exceeded the day-before cost of a single-day ticket at Liberty or Whitetail, the two closest ski areas to D.C., I next ignored a long series of e-mails urging me to activate my pass. I blame that on CES Advent maxing out my mental bandwidth–but it was also CES that made me realize that I desperately needed a day off, and last week’s snowfall made skiing an obvious way to enjoy Monday.
So I logged into my Epic Pass account for the first time in months last Friday, followed its direction to upload a photo for my pass, and was rewarded with a new-to-me error message: a complaint that my pic “appears to be a celebrity photo.” I tried another image and got the same error message. And after a third unsuccessful try, the site said my photo would have to be manually reviewed.
I then thought to try installing Epic Pass’s app on my phone and activating my pass there, something I don’t remember the site suggesting after the first error. But taking a selfie in that app and selecting it as my profile image led to it crashing without explanation, every time.
My next step was to call Vail Resorts, which itself required digging into its online help to find the support phone number (970-754-1000, for all of you whose searches for those digits led you here). But calling at around 9 a.m. on a weekday and navigating my way through the IVR menu yielded another novel bit of customer-experience unpleasantness: not repetitive hold music or reminders of my call’s importance to them, but absolute silence.
I turned to another support channel listed in the app, the chat function. But the chatbot did even worse, first failing to connect me with a human despite such entreaties as “Please connect me to a human rep” and “Representative” and then flubbing the basic query of “What times do people answer your phone lines?” And the chat UI left the onscreen keyboard blocking my view of what I was typing, a mobile-app interface fail that I couldn’t recall seeing before.
Calling again shortly after 10 a.m. Monday did lead me to a human–so I gather Vail Resorts weekday phone-support hours begin at 8 a.m. Mountain time–but that didn’t get me anywhere either. After a wait to boot up whatever account-access tools this rep could use, she informed me that she couldn’t do anything to liberate my pass, such as removing the photo now stuck in a queue for manual review.
Having to wait for that review process to complete left me unable to use this pass on a cold day with recent snow at Liberty and Whitetail. I instead spent Monday afternoon at Bryce (pictured at left), a compact and budget-priced ski area in the Shenandoah Valley so old-school that it prints out lift tickets instead of issuing RFID cards and still charges only a dollar to rent a locker.
Two days later, somebody at Vail Resorts had done whatever was necessary to confirm I wasn’t perpretating some identity-theft long con (maybe they ran a reverse-image search on my uploaded photo?) and had activated my pass. Which I only knew because I opened the app that morning; some eight hours later, I received an e-mail inviting me to check out my skiing perks now that the pass was active.
That leaves me free to recoup my purchase of last May, subject to something that can be even more fickle than a resort conglomerate’s customer-service machinery: winter weather in the mid-Atlantic.
https://robpegoraro.com/2024/01/26/less-than-epic-customer-support-at-epic-pass/
#BryceResort #celebrityPhoto #customerExperience #cx #DCAreaSkiOptions #DCSkiing #EpicPass #liftTicket #SkiLiberty #skiPass #SkiWhitetail #VailResorts
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5 things you need to win your first customer - Bryan Dsouza
Contributor
Bryan Dsouza leads prod... - http://feedproxy.google.com/~r/Techcrunch/~3/NAr9I_t_WeQ/ #businessintelligence #customerexperience #growthmarketing #verifiedexperts #marketresearch #startupadvice #startuptips #marketing #startups #business #eccolumn #echowto #column #tc