#customerservice — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #customerservice, aggregated by home.social.
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ICYMI: Salesforce agents gain a runtime that pursues goals over weeks, not chats: Seven prebuilt agents cover sales, service, commerce and back office, with six generally available and outbound seller Hunter held in pilot until November. https://ppc.land/salesforce-agents-gain-a-runtime-that-pursues-goals-over-weeks-not-chats/ #Salesforce #SalesAutomation #CRM #DigitalMarketing #CustomerService
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“ #Customerservice encounters are becoming Kafkaesque adventures that leave us feeling powerless. All while #A.I.slop is filling inboxes and #socialmedia feeds and A.I.-enabled #scams seek relentlessly to trick us.” www.nytimes.com/2026/09/10/o... #AI
Opinion | Big Tech Fooled Amer... -
“ #Customerservice encounters are becoming Kafkaesque adventures that leave us feeling powerless. All while #A.I.slop is filling inboxes and #socialmedia feeds and A.I.-enabled #scams seek relentlessly to trick us.” www.nytimes.com/2026/09/10/o... #AI
Opinion | Big Tech Fooled Amer... -
“ #Customerservice encounters are becoming Kafkaesque adventures that leave us feeling powerless. All while #A.I.slop is filling inboxes and #socialmedia feeds and A.I.-enabled #scams seek relentlessly to trick us.” www.nytimes.com/2026/09/10/o... #AI
Opinion | Big Tech Fooled Amer... -
“ #Customerservice encounters are becoming Kafkaesque adventures that leave us feeling powerless. All while #A.I.slop is filling inboxes and #socialmedia feeds and A.I.-enabled #scams seek relentlessly to trick us.” www.nytimes.com/2026/09/10/o... #AI
Opinion | Big Tech Fooled Amer... -
“ #Customerservice encounters are becoming Kafkaesque adventures that leave us feeling powerless. All while #A.I.slop is filling inboxes and #socialmedia feeds and A.I.-enabled #scams seek relentlessly to trick us.” www.nytimes.com/2026/09/10/o... #AI
Opinion | Big Tech Fooled Amer... -
I’m starting to notice a trend. I have to arrange something online (e.g., book redelivery or report damaged item), it doesn’t work and I have to make a phone call but I’m on hold forever…
#customerservice -
Expanding CT family-owned grocery store is hiring 200 people https://www.diningandcooking.com/us/3434/ #AllDepartments #bakery #Business #cashiers #CingariFamilyMarkets #connecticut #ConnecticutDining #ConnecticutFood #ConnecticutGroceryStores #ConnecticutRestaurants #CustomerService #Danbury #deli #expanding #food #GroceryClerks #hiring #job #JobFair #maintenance #meat #OvernightStocking #PreparedFoods #produce #seafood #ShopRite #store #workers
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Expanding CT family-owned grocery store is hiring 200 people https://www.diningandcooking.com/us/3434/ #AllDepartments #bakery #Business #cashiers #CingariFamilyMarkets #connecticut #ConnecticutDining #ConnecticutFood #ConnecticutGroceryStores #ConnecticutRestaurants #CustomerService #Danbury #deli #expanding #food #GroceryClerks #hiring #job #JobFair #maintenance #meat #OvernightStocking #PreparedFoods #produce #seafood #ShopRite #store #workers
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Expanding CT family-owned grocery store is hiring 200 people https://www.diningandcooking.com/us/3434/ #AllDepartments #bakery #Business #cashiers #CingariFamilyMarkets #connecticut #ConnecticutDining #ConnecticutFood #ConnecticutGroceryStores #ConnecticutRestaurants #CustomerService #Danbury #deli #expanding #food #GroceryClerks #hiring #job #JobFair #maintenance #meat #OvernightStocking #PreparedFoods #produce #seafood #ShopRite #store #workers
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Expanding CT family-owned grocery store is hiring 200 people https://www.diningandcooking.com/us/3434/ #AllDepartments #bakery #Business #cashiers #CingariFamilyMarkets #connecticut #ConnecticutDining #ConnecticutFood #ConnecticutGroceryStores #ConnecticutRestaurants #CustomerService #Danbury #deli #expanding #food #GroceryClerks #hiring #job #JobFair #maintenance #meat #OvernightStocking #PreparedFoods #produce #seafood #ShopRite #store #workers
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Hotel Staff Give Girl’s Lost Plushie the VIP Treatment Before Sending Her Home with a Note (LOOK)
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Hotel Staff Give Girl’s Lost Plushie the VIP Treatment Before Sending Her Home with a Note (LOOK)
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Hotel Staff Give Girl’s Lost Plushie the VIP Treatment Before Sending Her Home with a Note (LOOK)
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Hotel Staff Give Girl’s Lost Plushie the VIP Treatment Before Sending Her Home with a Note (LOOK)
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Hotel Staff Give Girl’s Lost Plushie the VIP Treatment Before Sending Her Home with a Note (LOOK)
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Whispering Complaints Into Your Phone May Be the Future of Customer Feedback
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Why Are Small Businesses Winning in the Age of Artificial Intelligence?
For decades, large businesses had advantages that smaller companies could only dream about.They had larger marketing budgets.They had bigger teams.They had dedicated departments for design, finance, customer service, software development, and operations.Small businesses often struggled to compete because they simply did not have the same resources.Today, that advantage is beginning to shrink.Artificial intelligence is helping level the playing field, allowing small businesses to operate more […] -
How Can Small Businesses Use AI Without Replacing People?
Artificial intelligence has quickly become one of the most talked-about technologies in business.Every week, new AI tools promise to save time, reduce costs, and improve productivity. Headlines often focus on automation replacing jobs, leading many business owners to wonder whether adopting AI means reducing the importance of people.The reality is much more balanced.For most small businesses, artificial intelligence is at its best when it supports people rather than replaces them.This raises […] -
How Will AI Change Small Businesses Over the Next Five Years?
Artificial intelligence is already changing the way businesses operate, but many experts believe the most significant changes have not happened yet.Over the next five years, AI is expected to become deeply integrated into everyday business activities. Tasks that currently require manual effort may become automated, workflows may become faster, and entrepreneurs may gain access to capabilities that were previously available only to large organizations with substantial budgets.For small […] -
How Do You Get Your First 100 Customers?
One of the most important milestones for any new business is getting its first customers.The first customer proves that someone is willing to exchange money for the value being offered. The tenth customer begins to validate the idea. The hundredth customer often signals that a business is gaining real traction.Yet for many entrepreneurs, getting those first one hundred customers feels like the hardest part of the journey.The challenge is understandable.Established businesses already have […]https://kierendaystudiosofficial.wordpress.com/2026/06/20/how-do-you-get-your-first-100-customers/
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AI customer service is leaving the call center and entering the real world
https://fed.brid.gy/r/https://nerds.xyz/2026/05/avaya-avatarin-ai-robots-customer-service/
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Handcuffed
We just had a really frustrating issue come up at work. The customer had access to their system locked down hard, for perfectly valid and acceptable reasons. They had issues with applications crashing and we couldn’t get in to see what happened. There were a slew of people from my company, the hardware vendor, and the customer on a conference call and we were all totally stumped. Then one of our tech guys and one of the tech guys from the hardware vendor started hammering away at it and they figured it out.
Sometimes this software support stuff can be incredibly frustrating, but when those frustrating moments get resolved… oh man is that satisfying. Even in a case like this where the folks who support my application ended up being innocent bystanders (the issue and the fix ended up having zero to do with us) it is still immensely satisfying.
Huge tip of the hat to the two guys who eventually worked it all out. As the commercials used to say, it’s Miller time*.
*It’s not Miller time for me. I don’t drink. The sentiment still works though.
#conferenceCall #customerService #customerSupport #frustration #satisfaction #satisfied #software #tech #technology #work
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#cats #cat #customerservice #multitasking #kitty #cute #relatable #overworked #labor #working #classwar #meme #memes #sarcasm #satire #comedy #humor -
Is British Gas the most soul-destroying service company with the worst customer portal in the universe? #CustomerService #Website #British #Energy #NoReply
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CW: ADA issue with corporate customer service on the phone - activism opportunity
Calling all who suffer from Corporate Customer Service -- would you prefer EMAIL to the current phone system?
That is the most accessible way my poor sprained brain can handle. Chat bot is better than playing Beat the Clock on my phone, but both are rough when I'm particularly #Spoonie. If, that is, it's a real chat bot. There's an AI which pretends, and a lot of companies use them.
The odds of getting hung up on seem to increase the longer we are on the phone. So I can randomly lose them and I have to start all over again. This is the world's worst video game, and they already have my money.
Email makes better sense for every customer who chooses it. We have a paper trail, we aren't burning the employees/customer's time with senseless delays, and if they do need an obscure number, we have time to hunt it down and give it to them.
If we have a health/access issue (and I have both!), it's serious.
I just spoke to the NY AG's office to see if "access to the way to get my money back" is covered under the Americans With Disabilities act. It is... when enough people are affected by it.
Are there enough people? I'd like to know. I was thinking I could put up an online petition, much like any #activism campaign. Then I'll file the proper notifications with the NY AG. I can do that.
Reminder: this isn't any AG's office. This is Attorney General Letitia James. One of the reasons I called was to say, "Tell your boss I love her work. Especially... lately!"
#ActuallyAutistic #Neurodiverse #AuDHD #ADHD #SensoryProcessingDisorder #MyBrainHurts #ADA #accessibility #corporate #CustomerService #MyBoldProposal