#customerservice — Public Fediverse posts

Dimalukan dan dipersalahkan atas imbasan QR yang rosak—kemudian terpaksa turun dari bas, tak sampai ke destinasi. Teknologi sepatutnya memberi manfaat kepada kita, bukan memalukan kita.

https://the-kalvin.pckt.blog/chaos-qr-di-bas-merah-jambu-pscefky

#blog #writing #essay #sabah #malaysia #bus #bas #publictransport #transport #commute #techfail #frustration #customerservice #urbanlife

[MS] Embarrassed and blamed for a faulty QR scan—then forced off the bus. Technology should serve us, not shame us.

https://the-kalvin.pckt.blog/chaos-qr-di-bas-merah-jambu-pscefky

#blog #writing #essay #sabah #malaysia #bus #bas #publictransport #transport #commute #techfail #frustration #customerservice #urbanlife #dailycommute

My experience using Chinese Taobao taught me this: when a company gets big enough, it can use AI to brush people off and simply ignore the problems.

(Note: content is translated by ChatGPT.)

#Taobao #CustomerService #AI #CustomerExperience #ConsumerRights #OnlineShopping #TechSupport #UserExperience

How Do You Get Your First 100 Customers?

https://kierendaystudiosofficial.wordpress.com/2026/06/20/how-do-you-get-your-first-100-customers/

Ah, the Department of Homeland Security—a bastion of efficiency and customer service—has decided to "almost" stop granting green cards. 🚫📜 So basically, they're doing what they've always done but with a new coat of red tape. 🎨🔴 Welcome to the bureaucratic Twilight Zone, where nothing changes except the excuses! 🙄✨
https://www.cato.org/blog/dhs-quits-granting-green-cards-almost-entirely #DHS #GreenCards #Bureaucracy #RedTape #TwilightZone #CustomerService #HackerNews #ngated

Poundland in Accrington, Lancashire (the English one) today refused to allow access an operator till for a customer in a wheelchair, so she told the staff member she was welcome to put it all back on the shelf.
Totally agree.
They already had a girl working a proper till, but she was only willing to do a refund for a lady who’d bought the wrong batteries.
Don’t care how ‘cheap’ the goods are (and they’re not a ‘Pound’ in that store any more). If you force folk to use self-service tills, you don’t deserve any business. Not just from disabled customers either.
Can guarantee the millionaire owners/board are not on minimum wage, or using self-service tills.
#disability #Millionaires #selfservice #poundland #customerservice

#Bunnings Windsor Gardens has a lot to learn about customer service..

This morning, american accent girl "serving" couldn't even be bothered to acknowledge existence:

Me: "Hello"

Her: "Flybuys?" [Turns back to her coworker and continues chatting with him]

Me: "No, Hello..."

Her: "Cash or Card?" [Turns back to her coworker and continues chatting with him]

Me: "Card"

Her: [Shoves card reader towards me while continuing chatting with her coworker]

Her: [Hands receipt to me while continuing chatting with her coworker]

I don't care if your worker has the "major hots" for the guy working next to her, when you're serving a customer acknowledge and serve them.

Georgie-boy not happy! https://www.youtube.com/watch?v=aYMkEPgsSGQ

#CustomerService #Ethics #Australia #Adelaide

Ea Nasir has been loaned away by the British Museum!
Its the number one object i go there to see!
#EaNasir #BritishMuseum #History #CustomerService #mesopotamia

I'll say this for #Bunnings #Parafield, they knew I had a bad back and offered to come collect the defective cooler to take back, they came 30mins ago & collected it from me in 39c heat, and sent me a full refund just now.

Much gratitude.

#CustomerService #Positivity #GoodBusinessEthics

📱🤣 "I just want working RCS messaging" says someone stuck in the infinite loop of Apple and carrier finger-pointing, as if expecting these corporate behemoths to suddenly discover customer service magic. 🙄 Imagine thinking #AppleCare is anything more than a glorified, overpriced talk therapy session for your tech woes. 💸
https://wt.gd/i-just-want-my-rcs-messaging-to-work #RCSmessaging #customerservice #techwoes #corporatefailures #HackerNews #ngated

"You have opted out of paperless billing."

No, I just reversed your auto-enrolment of me into your paperless billing without asking me.

There's a difference.

#CustomerDisservice #CustomerService #paperless #billing

eBay UK customer service, complaints department, seller account, buyer account, feedback contact method. Permanently suspended like me? No reason given?
“You pose a security risk to our marketplace community” but “we can’t provide any further detail to avoid compromising our policies”?
Tell them the impacts on you today!

How would you ideally use ebay? What are they stopping you from doing?
Can you include a monetary impact?
Can you tabulate your time spent finding and using alternatives?

How easy was it to find these addresses?
Do you even have a printer, or did you have to use someone else’s?

How rude were their Customer Service staff to you?
How long were you on the phone before they started talking over you, ignoring your words, and hanging up on you as if you’d been half as insulting as they were?

Were they defamatory or discriminatory? Has this royally fucked up your day for no discernible reason?

Call them now! On… Nevermind! They don’t post their phone number…!

Write them a letter the old-fashioned but legally regulated way: by snail mail!
Include all relevant details, and be as accurate, precise, and non-insulting as possible.

Don’t forget: when you’re done, save the file or take a photo of the paper.
Make sure to remind them every month or year, per your anger levels!

Collectivise your rage! Agitate for justice today!
(Please do not make up shit tho. Legit just include your relevant details, peas and fangs.)

eBay Commerce UK Ltd.
1 More London Place
London, SE1, 2AF, United Kingdom

eBay (UK) Limited
5 New Street Square
London
EC4A 3TW
United Kingdom

Not had a response or resolution yet? Send them a monthly reminder! It’s much harder to ignore physical mail.
Remind them you’re a human being who exists in their shared environment. Fart in their general direction. (But keep the letter placidly inoffensive for best results!)

#eBay #online #marketplace #market #selling #buy #buyNothing #enshittification #chatbot #CustomerDisservice #CustomerProtection #Customers #CustomerService #complaint #DestructiveCriticism #anger #mistreatment #CorporateBullshit #bullshit

eBay UK customer service, complaints department, seller account, buyer account, feedback contact method. Permanently suspended like me? No reason given?

eBay Commerce UK Ltd.
1 More London Place
London, SE1, 2AF, United Kingdom

eBay (UK) Limited
5 New Street Square
London
EC4A 3TW
United Kingdom

Not had a response or resolution yet? Send them a monthly reminder! It’s much harder to ignore physical mail.
Remind them you’re a human being who exists in their shared environment. Fart in their general direction. (But keep the letter placidly inoffensive for best results!)

#eBay #online #marketplace #market #selling #buy #buyNothing #enshittification #chatbot #CustomerDisservice #CustomerProtection #Customers #CustomerService #complaint #DestructiveCriticism #anger #mistreatment #CorporateBullshit #bullshit

Well this sounds potentially horrid. Of course I'm going to go to an employee I know that gives good service, and heaven forbid, interact with more. We're rapidly expanding from expecting service staff to act like robots to having customers act like robots too.

#AI #missioncreep #customerservice #theftprevention

Facial Recognition That Tracks Suspicious Friendliness Is Coming to a Store Near You https://gizmodo.com/facial-recognition-that-tracks-suspicious-friendliness-is-coming-to-a-store-near-you-2000519190?utm_source=pocket-newtab-en-us

Don't worry at all if you have to work this weekend and maybe you need to update or make changes on your network.
We're here for you. We're constantly helping you.
#TechSupport #24x7Support #TechnicalAssistance #CustomerService #HelpDesk #ITSupport #ProblemSolving #CustomerCare #AlwaysAvailable #TechHelp #SupportTeam #RoundTheClock #CustomerAssistance #ServiceExcellence #ITServices #Troubleshooting #SupportExperts #ContinuousSupport #TechSolutions #CustomerSatisfaction

I had a battery replacement for my iPhone yesterday, & when I got my phone back from the Apple Store, the screen protector was missing. I was told they would replace it for an additional fee, but they were out of stock. I called the feedback line & spoke to 3 separate people before being sent to the feedback portion of their website which has no way to complain about customer service. As an added bit of surreality, the hold music was Hildegard von Bingen. #iphone #AppleStores #CustomerService

Sanas aims to convert one accent to another in real time for smoother customer service calls - In the customer service industry, your accent dictates many aspects of your job. I... - http://feedproxy.google.com/~r/Techcrunch/~3/8mhVtwB-7sM/ #artificialintelligence #speechrecognition #customerservice #machinelearning #fundings&exits #recentfunding #callcenters #startups #funding #sanas