#customerservice — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #customerservice, aggregated by home.social.
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Whispering Complaints Into Your Phone May Be the Future of Customer Feedback
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Whispering Complaints Into Your Phone May Be the Future of Customer Feedback
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Whispering Complaints Into Your Phone May Be the Future of Customer Feedback
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Whispering Complaints Into Your Phone May Be the Future of Customer Feedback
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Whispering Complaints Into Your Phone May Be the Future of Customer Feedback
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Watch Now: https://zurl.co/4VjOE
Integrating Salesforce with Agentforce for Auto-Replies | Complete Salesforce Tutorial
#Salesforce #Agentforce #SalesforceAgentforce #SalesforceAI #SalesforceIntegration #AutoReplies #AIAgents #CustomerService #CRM #SalesforceAutomation #GenerativeAI #AIForBusiness #SalesforceTutorial #SalesforceTraining #Automation -
How Will AI Change Small Businesses Over the Next Five Years?
Artificial intelligence is already changing the way businesses operate, but many experts believe the most significant changes have not happened yet.Over the next five years, AI is expected to become deeply integrated into everyday business activities. Tasks that currently require manual effort may become automated, workflows may become faster, and entrepreneurs may gain access to capabilities that were previously available only to large organizations with substantial budgets.For small […] -
How Do You Get Your First 100 Customers?
One of the most important milestones for any new business is getting its first customers.The first customer proves that someone is willing to exchange money for the value being offered. The tenth customer begins to validate the idea. The hundredth customer often signals that a business is gaining real traction.Yet for many entrepreneurs, getting those first one hundred customers feels like the hardest part of the journey.The challenge is understandable.Established businesses already have […]https://kierendaystudiosofficial.wordpress.com/2026/06/20/how-do-you-get-your-first-100-customers/
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How Can Small Businesses Use AI to Grow Faster?
Artificial intelligence is no longer a technology reserved for large corporations with massive budgets. In 2026, small businesses have access to AI tools that would have seemed impossible just a few years ago. What was once expensive and complex is now becoming affordable, accessible, and increasingly easy to use.As a result, many business owners are asking an important question. How can small businesses use AI to grow faster?The answer begins with understanding what artificial intelligence […] -
@joannaholman @gabriel @bagder @Su_G The other thing that often happens is that the customer is justified at being angry, but not at the customer service worker they're speaking to.
Many, many years ago when I was between uni courses, I had a helpdesk job at Telstra (back when such jobs were still done in Australia).
Under Sol Trujillo.
There were many, many anti-consumer decisions made by management.
The internal business systems were a broken mess that regularly had outages.
They were significantly more expensive than other telcos. "Premium products have premium prices" was a phrase used unironically.
There was stuff going on like outbound telemarketing call centres contracted by the company that were illegally signing people up for products they didn't order. The first some knew they were on a $79 a month plan for 24 months was when the Nokia arrived.
There were KPIs on things like adherence to schedule, conformance to rostered hours, and calls per hour.
And they expected 20% of calls, including for tech support or billing, to result in a sale.
It was also incredibly siloed, so one person couldn't resolve an issue alone.
Awful, horrible place to work.
So you'd end up with customers who'd been transferred four or five times and being told different things by different staff.
Complicated edge case issues often fell through the cracks.
Needless to say, customers were justifiably angry.
And the poor wretch who tried to fix the problem for the person who'd just been transferred four times took the brunt of it.
#Telstra #australia #enshittification #customerservice #helpdesk #callcentre #callcenter #techsupport -
American AI Companies Targeting IT-BPM Sector Of The Philippines
With a thriving information technology and business process management (IT-BPM) sector, the Philippines is attracting the attention of American artificial intelligence (AI) firms due to revenues generated and the existing large employment base, according to a Manila Bulletin news report citing the United States Commercial Service (USCS).
To put things in perspective, posted below is the excerpt from the Manila Bulletin report. Some parts in boldface…
The Philippines’ information technology and business process management (IT-BPM) sector has emerged as the most viable investment destination for American artificial intelligence (AI) firms, according to the United States Commercial Service (USCS).
USCS Manila commercial specialist Easter Villanueva said the IT-BPM sector is a promising market for US-based AI companies given the revenues it generates and its large employment base.
“Given the size of this sector, AI could play an important role in modernization, productivity, and movement toward higher value services,” she said in a webinar organized by the USCS last week.
The IT-BPM sector generated more than $40 billion in revenues last year, up five percent from $38 billion in 2024, based on data from the IT and Business Process Association of the Philippines (IBPAP).
IBPAP said the industry employed 1.9 million workers last year, four percent higher than the previous year’s 1.82 million employees.
This year, the IT-BPM industry is expected to generate $42 billion in revenues and create 1.97 million jobs.
As AI threatens to disrupt the industry, Villanueva said the sector is increasingly becoming more open to integrating AI into its operations, especially when it comes to voice-based services.
“I would think that they would be very much willing to explore [AI], since it is also important for workforce development,” said Villanueva.
“They want to also protect the jobs here in this market, [so] they would want to upskill their agents to be able to integrate their daily operations with AI,” she added.
Aside from the IT-BPM sector, other promising industries for American AI companies include digital transformation, financial services, telecommunications, healthcare, energy, infrastructure, and the public sector.
Villanueva said there are also opportunities in cybersecurity, data governance, and responsible AI, especially as companies become more conscious of data privacy and security.
Based on USCS estimates, AI adoption in the country remains limited, with only about 14.9 percent of companies currently using AI tools.
“This is not yet a mature AI market, and many buyers are still learning what AI can do, what it cannot do, how much it will cost, and how results can be measured. For US companies, this means that the opportunity is not only to sell, but also to educate, build trust, and demonstrate practical value,” said Villanueva.
For AI companies looking to enter the market, she said it is critical to make their use case clear by helping address a specific problem with measurable outcomes while offering cost-effective solutions.
She also recommended that firms work with local partners for market access and implementation support, embed data privacy and AI governance measures early, and adopt a consultative approach with buyers.
“Buyers can be price-sensitive, and companies may face competition from lower-cost providers…So the opportunity is real, but it will require patience, education, and a clear business case,” Villanueva said.
Let me end this piece by asking you readers: What is your reaction to this development? Do you think several AI firms in the United States will proceed to tap the IT-BPM sector of the Philippines soon? What kind of business developments do you think will happen once American AI firms start investing in the Philippines’ IT-BPM sector? Do you think political scandals or government-related blunders of the Philippines might discourage American AI companies from investing?
You may answer in the comments below. If you prefer to answer privately, you may do so by sending me a direct message online.
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#AI #AIHasNoSoul #AISpending #America #AmericaFirst #ArtificialIntelligenceAI #ASEAN #AssociationOfSoutheastAsianNationsASEAN #business #businessNews #businessProcessOutsourcingBPO #callCenters #CarloCarrasco #ChatGPT #China #customerCare #customerService #cybersecurity #digitalTransformation #diversity #DonaldJTrump #DonaldTrump #economics #economy #EconomyOfThePhilippines #EconomyOfTheUnitedStates #energy #Facebook #finance #financialServices #foreignInvestment #foreignInvestors #geek #geopolitics #Google #GoogleSearch #healthcare #IBPAP #identityPolitics #Inclusion #informationTechnologyIT #InformationTechnologyAndBusinessProcessAssociationOfThePhilippinesIBPAP #InformationTechnologyAndBusinessProcessManagementITBPM #infrastructure #Instagram #Instapundit #Investagrams #investment #investors #ITBusinessProcessOutsourcingAssociationOfThePhilippinesIBPAP #jobs #MAGA #MakeAmericaGreatAgain #MakeAmericaGreatAgainMAGA #ManilaBulletin #money #politics #PresidentTrump #responsibleAI #socialMedia #technology #telecommunications #Trump #TrumpSAmerica #Tumblr #UnitedStates #UnitedStatesCommercialServiceUSCS #UnitedStatesOfAmerica #UnitedStatesOfAmericaUSA #woke #WordPress #WordPressCom -
Meta's consolidating Facebook & Instagram support, and guess who's joining the party? An AI assistant. Because nothing says "we hear you" like a bot. 🤖
Are we ready for our digital overlords to also be our customer service reps, or will this just add to the endless scroll of frustration?
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There may be times you need to map out the customer's journey from beginning through conclusion to ensure all elements are covered and they are satisfied along the way. #customerjourney #customerservice #business #map
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Chatbots are on the rise, but customers still trust human agents more
#Chatbots #CustomerService #AI #HumanAgents #CustomerExperience #TechTrust #AIAwareness #DigitalSupport #CustomerEngagement #HybridApproach
https://the-14.com/chatbots-are-on-the-rise-but-customers-still-trust-human-agents-more/ -
🚀 Discover how AI startups are transforming customer service with ChatGPT! Say hello to instant, efficient, and personalized support. 💬
https://boldlyblogged.blogspot.com/2025/02/harnessing-power-of-chatgpt-how-ai.html
#AI #CustomerService #ChatGPT #Innovation #TechTrends2025 -
“Disaster struck a few weeks back. After 291 days straight, my #NYTGames #Wordle victory streak crashed and burned. I should say, the computer *thought* it ended. I got another day’s word correct, but…” #streaks #customerservice #obsession #perfectionist https://ofb.biz/sa1193
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The death of the customer service hotline
https://www.vox.com/23571375/no-call-center-phone-number-frontier-facebook
Companies often prioritize cost-savings over #customer #satisfaction when it comes to #CustomerService. They may eliminate call centers and substitute with #chatbots, but this can lead to a lack of #trust from customers who want the option to speak to a human. In turn, customers may become angry or frustrated, and start to use social media to complain.
#CX #HumanContact -
How to Measure ROI of PIM Platform Implementation - A survey conducted by the National Retail Federation found that eCommerce product ... - https://readwrite.com/how-to-measure-roi-of-pim-platform-implementation/ #datamanagementplatform #customerexperience #customerservice #dataandsecurity #dataanalytics #platforms #ecommerce #tech #pim #roi
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How CitizenShipper Uses Community to Catapult Their Company Forward - The need for community is hardwired into the human psyche. It’s why most people en... - https://readwrite.com/citizenshipper-uses-community/ #customerfulfillment #businessinnovation #communitybuilding #customerservice #customerloyalty #citizenshipper #branding #shipping
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The Pros and Cons of Cold Calling and How to Do it Right - Cold calling is a marketing technique where a salesperson contacts a prospective c... - https://readwrite.com/2021/07/09/the-pros-and-cons-of-cold-calling-and-how-to-do-it-right/ #inboundmarketing #customerservice #howtocoldcall #coldcalling #salesadvice #marketing #sales