#customerservice — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #customerservice, aggregated by home.social.
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Whispering Complaints Into Your Phone May Be the Future of Customer Feedback
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Whispering Complaints Into Your Phone May Be the Future of Customer Feedback
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Whispering Complaints Into Your Phone May Be the Future of Customer Feedback
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Whispering Complaints Into Your Phone May Be the Future of Customer Feedback
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Whispering Complaints Into Your Phone May Be the Future of Customer Feedback
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Watch Now: https://zurl.co/4VjOE
Integrating Salesforce with Agentforce for Auto-Replies | Complete Salesforce Tutorial
#Salesforce #Agentforce #SalesforceAgentforce #SalesforceAI #SalesforceIntegration #AutoReplies #AIAgents #CustomerService #CRM #SalesforceAutomation #GenerativeAI #AIForBusiness #SalesforceTutorial #SalesforceTraining #Automation -
OpenAI says my prepaid credits were consumed, refuses to show any record
Comments: https://news.ycombinator.com/item?id=49188980
#HackerNews #OpenAI #Prepaid #Credits #CustomerService #Transparency #Issues
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My experience using Chinese Taobao taught me this: when a company gets big enough, it can use AI to brush people off and simply ignore the problems.
(Note: content is translated by ChatGPT.)
#Taobao #CustomerService #AI #CustomerExperience #ConsumerRights #OnlineShopping #TechSupport #UserExperience
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How Will AI Change Small Businesses Over the Next Five Years?
Artificial intelligence is already changing the way businesses operate, but many experts believe the most significant changes have not happened yet.Over the next five years, AI is expected to become deeply integrated into everyday business activities. Tasks that currently require manual effort may become automated, workflows may become faster, and entrepreneurs may gain access to capabilities that were previously available only to large organizations with substantial budgets.For small […] -
How Do You Get Your First 100 Customers?
One of the most important milestones for any new business is getting its first customers.The first customer proves that someone is willing to exchange money for the value being offered. The tenth customer begins to validate the idea. The hundredth customer often signals that a business is gaining real traction.Yet for many entrepreneurs, getting those first one hundred customers feels like the hardest part of the journey.The challenge is understandable.Established businesses already have […]https://kierendaystudiosofficial.wordpress.com/2026/06/20/how-do-you-get-your-first-100-customers/
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Ah, the Department of Homeland Security—a bastion of efficiency and customer service—has decided to "almost" stop granting green cards. 🚫📜 So basically, they're doing what they've always done but with a new coat of red tape. 🎨🔴 Welcome to the bureaucratic Twilight Zone, where nothing changes except the excuses! 🙄✨
https://www.cato.org/blog/dhs-quits-granting-green-cards-almost-entirely #DHS #GreenCards #Bureaucracy #RedTape #TwilightZone #CustomerService #HackerNews #ngated -
Poundland in Accrington, Lancashire (the English one) today refused to allow access an operator till for a customer in a wheelchair, so she told the staff member she was welcome to put it all back on the shelf.
Totally agree.
They already had a girl working a proper till, but she was only willing to do a refund for a lady who’d bought the wrong batteries.
Don’t care how ‘cheap’ the goods are (and they’re not a ‘Pound’ in that store any more). If you force folk to use self-service tills, you don’t deserve any business. Not just from disabled customers either.
Can guarantee the millionaire owners/board are not on minimum wage, or using self-service tills.
#disability #Millionaires #selfservice #poundland #customerservice -
I've been waiting over a month for Anthropic support to respond
https://nickvecchioni.github.io/thoughts/2026/04/08/anthropic-support-doesnt-exist/
#HackerNews #AnthropicSupport #Frustration #CustomerService #TechIssues #WaitingGame
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Calling AI Agent: The Future of AI in Customer Service
👉Read full article: https://promoteproject.com/article/201342/calling-ai-agent-the-future-of-ai-in-customer-service
#AI #CustomerService #Automation #AIinBusiness #CallCenterTech #FutureOfWork #CX #DigitalTransformation #SmartAI #AIHelpers
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🍍🤖 Running an e-commerce store doesn’t mean you signed up to answer the same 4 questions on repeat.
Let your AI chatbot do the heavy lifting—refunds, FAQs, tracking info, and more.In this post, we cover 5 must-have features your AI bot should already have (like… yesterday).
👉 Check it out: https://bitskingdom.com/blog/ai-chatbot-features-for-ecommerce/
#ecommerce #aichatbots #customerservice #automation #onlinestore #ecommercechatbot #onlinestorelife #automationtools #smartecommerce #work...
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🛫🤡 Ryanair's latest genius move: turn flight attendants into #bounty #hunters for #oversized #baggage. 💼💰 Because nothing says "customer service" like a commission for humiliating passengers. 🎯😂
https://www.rte.ie/news/ireland/2025/0721/1524508-ryanair-baggage/ #Ryanair #CustomerService #AirlineHumor #TravelNews #HackerNews #ngated -
"You have opted out of paperless billing."
No, I just reversed your auto-enrolment of me into your paperless billing without asking me.
There's a difference.
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Weekly output: 5G platforms, AI in financial services, AI and supply chains, Kamala Harris on AI, AI infrastructure, Gmail’s AI calendar integration, Android 16, AI and information security
It’s a rare week when my work doesn’t touch on AI at all, but moderating panels at a conference devoted to that subject–and writing up two other talks there–helped ensure that AI figured in all but two of the items below.
3/10/2025: Practical means profitable: Telco talk about building services on 5G’s framework, Light Reading
My MWC Barcelona coverage for outside clients closed out with this writeup for this trade-pub client–my first there in a few months–of a panel in which telco executives talked about how they were building new lines of business on their 5G platforms.
Patreon readers, however, got one more post about MWC in which I shared three other highlights from the show.
3/10/2025: Banking on AI for personalized customer experiences, HumanX
The first panel I did at this conference–in Las Vegas for its first year, moving to San Francisco next year–had me quizzing Better.com’s Vishal Garg, Clearcover’s Kyle Nakatsuji, Honeybook’s Colleen Stauffer, Sunrise AI’s Deepak Shrivastava and S&P Global’s Bhavesh Dayalji about how they see AI changing customer service.
3/10/2025: AI-powered supply chains: From farm to table and beyond, HumanX
Since this panel–featuring Altana’s Peter Swartz, Fusion Fund’s Lu Zhang and Choco AI’s Daniel Khachab–focused on agriculture, I opened it by telling the audience that I found the subject particularly interesting because I eat food.
3/11/2025: Kamala Harris Urges Those Working on AI to Consider Trust, Empathy, PCMag
The former vice president–whom I last saw in person in October from much farther away–was a late addition to the conference agenda. I hustled to get from the airport to the conference hotel, check in, drop by bag and get over to the event in time to get a seat in the third row for the Sunday-evening program that ended with Harris.
3/11/2025: Rethinking infrastructure: Custom solutions for the AI era, HumanX
My big takeaway from the conversation I had onstage with Sid Sheth of d-Matrix and Ami Badani of Arm: Industry hype about AGI (“artificial general intelligence” that could replicate a human brain) is a distraction, and not a particularly helpful one at that.
3/11/2025: Gmail Gets AI Calendar Feature That Apple Added to Its Mail App in 2007, PCMag
I missed this Google announcement Monday but had to write about it once I realized that the feature Google touts as an AI advancement is something that Apple delivered with plain old software in Mac OS X Leopard 18 years ago.
3/13/2025: Android 16 Inches Toward a Launch With Accessibility-Focused Third Beta Release, PCMag
Google PR gave me an advance on the news of third beta release of Android 16.
3/14/2025: Ex-Facebook CISO Warns: 95% of Bugs in Your AI System Haven’t Been Invented Yet, PCMag
I always learn something when Alex Stamos talks about information security, and I was happy to share that with PCMag readers.
#5G #AI #AIInfrastructure #AlexStamos #Android16 #AppleDataDetectors #Barcelona #customerService #cx #dataCenters #GoogleGemini #HumanX #informationSecurity #infosec #KamalaHarris #LasVegas #MacOSXLeopard #MWC #MWC2025 #supplyChains #Vegas
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Props to #Sharkninja's #customerService.
The power cord of the vacuum got ruined so they sent a new pod without charging us.
We were struggling with the cord being on the wrong side of the vacuum compared to their older models, it takes an adjustment. It's also incredibly stiff and doesn't flex well. They sent us a wireless one in place of the corded model without charge.
Then, a separate item (but placed as part of the original order) hadn't arrived, but the courier had marked the wrong thing as delivered in the first place causing all sorts of confusion.
A few explanatory emails, boom. They've sent out a replacement for the lost item. NO fuss, no quibble.
That's the sort of customer service I can get behind. -
eBay UK customer service, complaints department, seller account, buyer account, feedback contact method. Permanently suspended like me? No reason given?
“You pose a security risk to our marketplace community” but “we can’t provide any further detail to avoid compromising our policies”?
Tell them the impacts on you today!How would you ideally use ebay? What are they stopping you from doing?
Can you include a monetary impact?
Can you tabulate your time spent finding and using alternatives?How easy was it to find these addresses?
Do you even have a printer, or did you have to use someone else’s?How rude were their Customer Service staff to you?
How long were you on the phone before they started talking over you, ignoring your words, and hanging up on you as if you’d been half as insulting as they were?Were they defamatory or discriminatory? Has this royally fucked up your day for no discernible reason?
Call them now! On… Nevermind! They don’t post their phone number…!
Write them a letter the old-fashioned but legally regulated way: by snail mail!
Include all relevant details, and be as accurate, precise, and non-insulting as possible.Don’t forget: when you’re done, save the file or take a photo of the paper.
Make sure to remind them every month or year, per your anger levels!Collectivise your rage! Agitate for justice today!
(Please do not make up shit tho. Legit just include your relevant details, peas and fangs.)eBay Commerce UK Ltd.
1 More London Place
London, SE1, 2AF, United KingdomeBay (UK) Limited
5 New Street Square
London
EC4A 3TW
United KingdomNot had a response or resolution yet? Send them a monthly reminder! It’s much harder to ignore physical mail.
Remind them you’re a human being who exists in their shared environment. Fart in their general direction. (But keep the letter placidly inoffensive for best results!)#eBay #online #marketplace #market #selling #buy #buyNothing #enshittification #chatbot #CustomerDisservice #CustomerProtection #Customers #CustomerService #complaint #DestructiveCriticism #anger #mistreatment #CorporateBullshit #bullshit
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eBay UK customer service, complaints department, seller account, buyer account, feedback contact method. Permanently suspended like me? No reason given?
eBay Commerce UK Ltd.
1 More London Place
London, SE1, 2AF, United KingdomeBay (UK) Limited
5 New Street Square
London
EC4A 3TW
United KingdomNot had a response or resolution yet? Send them a monthly reminder! It’s much harder to ignore physical mail.
Remind them you’re a human being who exists in their shared environment. Fart in their general direction. (But keep the letter placidly inoffensive for best results!)#eBay #online #marketplace #market #selling #buy #buyNothing #enshittification #chatbot #CustomerDisservice #CustomerProtection #Customers #CustomerService #complaint #DestructiveCriticism #anger #mistreatment #CorporateBullshit #bullshit
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Don't worry at all if you have to work this weekend and maybe you need to update or make changes on your network.
We're here for you. We're constantly helping you.
#TechSupport #24x7Support #TechnicalAssistance #CustomerService #HelpDesk #ITSupport #ProblemSolving #CustomerCare #AlwaysAvailable #TechHelp #SupportTeam #RoundTheClock #CustomerAssistance #ServiceExcellence #ITServices #Troubleshooting #SupportExperts #ContinuousSupport #TechSolutions #CustomerSatisfaction -
The Pros and Cons of Cold Calling and How to Do it Right - Cold calling is a marketing technique where a salesperson contacts a prospective c... - https://readwrite.com/2021/07/09/the-pros-and-cons-of-cold-calling-and-how-to-do-it-right/ #inboundmarketing #customerservice #howtocoldcall #coldcalling #salesadvice #marketing #sales
