#customerservice — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #customerservice, aggregated by home.social.
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Why “Customer Service” Is a Lie
By Cliff Potts, CSO, and Editor-in-Chief of WPS News
Hiawatha, Iowa, USA
Published September 4, 2026A Job Title Designed to Depress Wages
The term “customer service” is not descriptive. It is strategic.
At GoDaddy, workers routinely perform technical labor—diagnosing DNS failures, troubleshooting hosting stacks, resolving SSL issues, and untangling email delivery problems—while being classified under a job title associated with low-wage call centers.
This is not semantic drift. It is wage architecture.
By labeling technical support as “customer service,” the company benchmarks pay against the lowest-paying category possible while extracting higher-value labor. The title does the work that payroll will not.
Technical Labor Without Technical Pay
The tasks are not ambiguous. They require system literacy, procedural reasoning, and error isolation under time pressure. These are not conversational skills. They are technical competencies.
Yet compensation remains anchored to the idea that the worker is primarily calming customers rather than resolving infrastructure failures. The result is predictable: skilled labor, flattened into an entry-level pay band.
This is how companies suppress wages without violating any single rule. The work is real. The title is fiction.
Metrics That Ignore the Work
Performance is measured not by problems solved, but by calls closed, scripts followed, and time reduced. Complexity is treated as inefficiency. Accuracy is secondary to throughput.
When technical problems take time—as they inevitably do—workers are penalized for the very labor they were hired to perform. The system rewards speed over correctness and politeness over resolution.
Under these conditions, the job title becomes a disciplinary tool. If the role is “customer service,” then depth is unnecessary and hesitation is failure.
Management Without Accountability
Supervisors are often empowered to motivate but not to compensate. Verbal assurances of advancement, raises, or reclassification are offered freely. When workers attempt to formalize those promises, the response is procedural: Do you have it in writing?
This structure is intentional. Authority is diffused downward. Responsibility is retained upward. Workers are encouraged to trust managers who lack the power to deliver.
Hope replaces contracts. Documentation replaces intent.
Why This Structure Persists
Calling technical labor “customer service” solves multiple problems at once. It keeps wages low. It simplifies hiring. It blunts legal exposure. It normalizes turnover.
Most importantly, it externalizes frustration. When customers are unhappy, it is framed as a service issue. When workers are underpaid, it is framed as an entry-level reality.
The system does not misclassify by accident. It misclassifies because it works.
The Cost of the Lie
The long-term cost is not just worker burnout, though burnout is guaranteed. The deeper cost is institutional degradation. When technical labor is undervalued, systems decay. Knowledge leaves. Errors repeat.
Customers experience this as incompetence. Workers experience it as disposability. Management experiences it as acceptable churn.
Calling this “customer service” is not a misunderstanding.
It is the mechanism.For more social commentary, please see Occupy 2.5 at https://Occupy25.com
References (APA)
Braverman, H. (1974). Labor and monopoly capital: The degradation of work in the twentieth century. Monthly Review Press.
Graeber, D. (2018). Bullshit jobs: A theory. Simon & Schuster.
Kalleberg, A. L. (2011). Good jobs, bad jobs. Russell Sage Foundation.
#customerService #GoDaddy #jobMisclassification #laborPractices #techLabor #technicalSupport #wageSuppression #WPSNews -
CEO Natasha del Barrio Discusses BMW of Pharr Opening
Natasha del Barrio. Photo by Noah Mangum González / Texas Border Busin…
#Germany #DE #Europe #EU #Europa #BMW #autoindustry #automotivenews #BertOgdenAutoGroup #BMWofPharr #BusinessGrowth #CommunityInvestment #Customerservice #economicdevelopment #grandopening #HidalgoCounty #jobcreation #PharrTexas #Philanthropy #retaildevelopment #RGV #RioGrandeValley #SouthTexas #TexasBorderBusiness #TexasBusiness
https://www.europesays.com/germany/83477/ -
“Your call is very important to us. Please continue to hold for the next available agent.”
I’ve heard that message about 300 times now in the 2+ hours I’ve been on hold with our local tax office.
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“Your call is very important to us. Please continue to hold for the next available agent.”
I’ve heard that message about 300 times now in the 2+ hours I’ve been on hold with our local tax office.
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“Your call is very important to us. Please continue to hold for the next available agent.”
I’ve heard that message about 300 times now in the 2+ hours I’ve been on hold with our local tax office.
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“Your call is very important to us. Please continue to hold for the next available agent.”
I’ve heard that message about 300 times now in the 2+ hours I’ve been on hold with our local tax office.
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“Your call is very important to us. Please continue to hold for the next available agent.”
I’ve heard that message about 300 times now in the 2+ hours I’ve been on hold with our local tax office.
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@hacks4pancakes
Lots of folks might not realize that any job/gig where you interact with others has a very real “ #CustomerService “ component.I do tech kinda stuff for my “day job” and there’s a large amount of it that is simply getting folks what they need/want, though there are specific skills involved.
#Politeness #listening #kindness etc -
My experience using Chinese Taobao taught me this: when a company gets big enough, it can use AI to brush people off and simply ignore the problems.
(Note: content is translated by ChatGPT.)
#Taobao #CustomerService #AI #CustomerExperience #ConsumerRights #OnlineShopping #TechSupport #UserExperience
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Why Are Small Businesses Winning in the Age of Artificial Intelligence?
For decades, large businesses had advantages that smaller companies could only dream about.They had larger marketing budgets.They had bigger teams.They had dedicated departments for design, finance, customer service, software development, and operations.Small businesses often struggled to compete because they simply did not have the same resources.Today, that advantage is beginning to shrink.Artificial intelligence is helping level the playing field, allowing small businesses to operate more […] -
How Can Small Businesses Use AI Without Replacing People?
Artificial intelligence has quickly become one of the most talked-about technologies in business.Every week, new AI tools promise to save time, reduce costs, and improve productivity. Headlines often focus on automation replacing jobs, leading many business owners to wonder whether adopting AI means reducing the importance of people.The reality is much more balanced.For most small businesses, artificial intelligence is at its best when it supports people rather than replaces them.This raises […] -
How Do You Start a Web Design Business in 2026?
Starting a web design business has become one of the most accessible ways to enter entrepreneurship. Every year, thousands of businesses need websites, and many existing websites need redesigns, updates, maintenance, or improvements. As more commerce moves online, the demand for professional web design continues to grow.The first step in starting a web design business is understanding the problem being solved. Many new designers focus entirely on creating attractive websites. While design is […] -
How Will AI Change Small Businesses Over the Next Five Years?
Artificial intelligence is already changing the way businesses operate, but many experts believe the most significant changes have not happened yet.Over the next five years, AI is expected to become deeply integrated into everyday business activities. Tasks that currently require manual effort may become automated, workflows may become faster, and entrepreneurs may gain access to capabilities that were previously available only to large organizations with substantial budgets.For small […] -
American AI Companies Targeting IT-BPM Sector Of The Philippines
With a thriving information technology and business process management (IT-BPM) sector, the Philippines is attracting the attention of American artificial intelligence (AI) firms due to revenues generated and the existing large employment base, according to a Manila Bulletin news report citing the United States Commercial Service (USCS).
To put things in perspective, posted below is the excerpt from the Manila Bulletin report. Some parts in boldface…
The Philippines’ information technology and business process management (IT-BPM) sector has emerged as the most viable investment destination for American artificial intelligence (AI) firms, according to the United States Commercial Service (USCS).
USCS Manila commercial specialist Easter Villanueva said the IT-BPM sector is a promising market for US-based AI companies given the revenues it generates and its large employment base.
“Given the size of this sector, AI could play an important role in modernization, productivity, and movement toward higher value services,” she said in a webinar organized by the USCS last week.
The IT-BPM sector generated more than $40 billion in revenues last year, up five percent from $38 billion in 2024, based on data from the IT and Business Process Association of the Philippines (IBPAP).
IBPAP said the industry employed 1.9 million workers last year, four percent higher than the previous year’s 1.82 million employees.
This year, the IT-BPM industry is expected to generate $42 billion in revenues and create 1.97 million jobs.
As AI threatens to disrupt the industry, Villanueva said the sector is increasingly becoming more open to integrating AI into its operations, especially when it comes to voice-based services.
“I would think that they would be very much willing to explore [AI], since it is also important for workforce development,” said Villanueva.
“They want to also protect the jobs here in this market, [so] they would want to upskill their agents to be able to integrate their daily operations with AI,” she added.
Aside from the IT-BPM sector, other promising industries for American AI companies include digital transformation, financial services, telecommunications, healthcare, energy, infrastructure, and the public sector.
Villanueva said there are also opportunities in cybersecurity, data governance, and responsible AI, especially as companies become more conscious of data privacy and security.
Based on USCS estimates, AI adoption in the country remains limited, with only about 14.9 percent of companies currently using AI tools.
“This is not yet a mature AI market, and many buyers are still learning what AI can do, what it cannot do, how much it will cost, and how results can be measured. For US companies, this means that the opportunity is not only to sell, but also to educate, build trust, and demonstrate practical value,” said Villanueva.
For AI companies looking to enter the market, she said it is critical to make their use case clear by helping address a specific problem with measurable outcomes while offering cost-effective solutions.
She also recommended that firms work with local partners for market access and implementation support, embed data privacy and AI governance measures early, and adopt a consultative approach with buyers.
“Buyers can be price-sensitive, and companies may face competition from lower-cost providers…So the opportunity is real, but it will require patience, education, and a clear business case,” Villanueva said.
Let me end this piece by asking you readers: What is your reaction to this development? Do you think several AI firms in the United States will proceed to tap the IT-BPM sector of the Philippines soon? What kind of business developments do you think will happen once American AI firms start investing in the Philippines’ IT-BPM sector? Do you think political scandals or government-related blunders of the Philippines might discourage American AI companies from investing?
You may answer in the comments below. If you prefer to answer privately, you may do so by sending me a direct message online.
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#AI #AIHasNoSoul #AISpending #America #AmericaFirst #ArtificialIntelligenceAI #ASEAN #AssociationOfSoutheastAsianNationsASEAN #business #businessNews #businessProcessOutsourcingBPO #callCenters #CarloCarrasco #ChatGPT #China #customerCare #customerService #cybersecurity #digitalTransformation #diversity #DonaldJTrump #DonaldTrump #economics #economy #EconomyOfThePhilippines #EconomyOfTheUnitedStates #energy #Facebook #finance #financialServices #foreignInvestment #foreignInvestors #geek #geopolitics #Google #GoogleSearch #healthcare #IBPAP #identityPolitics #Inclusion #informationTechnologyIT #InformationTechnologyAndBusinessProcessAssociationOfThePhilippinesIBPAP #InformationTechnologyAndBusinessProcessManagementITBPM #infrastructure #Instagram #Instapundit #Investagrams #investment #investors #ITBusinessProcessOutsourcingAssociationOfThePhilippinesIBPAP #jobs #MAGA #MakeAmericaGreatAgain #MakeAmericaGreatAgainMAGA #ManilaBulletin #money #politics #PresidentTrump #responsibleAI #socialMedia #technology #telecommunications #Trump #TrumpSAmerica #Tumblr #UnitedStates #UnitedStatesCommercialServiceUSCS #UnitedStatesOfAmerica #UnitedStatesOfAmericaUSA #woke #WordPress #WordPressCom -
https://www.europesays.com/britain/40395/ UK consumers screen calls amid contact centre trust gap #ArtificialIntelligence(AI) #Automation #banking #Chatbots #ConsumerTrust #credit #CustomerExperience(CX) #CustomerService #CustomerSupport #DataProtection #DigitalTransformation #ecommerce #FinancialServices #FraudPrevention #Insurance #MarketResearch #MaxContact #Omnichannel #Productivity #Regulation #retail #Risk&Compliance #Robocalls #telcos #Telemarketing #UK #UnitedKingdom #UnitedKingdom(UK) #Utilities
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That Dropped Call with Customer Service? It Was on Purpose
https://www.theatlantic.com/ideas/archive/2025/06/customer-service-sludge/683340/
#HackerNews #DroppedCall #CustomerService #PurposefulSludge #CustomerExperience #ServiceIndustry #Insights
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Please stay on the line for another five-teen-orty minutes while we continue to try and ignore you.
#hold #customerservice #serviceindustry #callcenter -
AI can be used in 'every single process' of JPMorgan’s operations, says CEO - JPMorgan’s CEO Jamie Dimon pointed to trading, hedging, research ... - https://cointelegraph.com/news/ai-every-single-process-jpmorgan-ceo-jamie-dimon #largelanguagemodels #customerservice #scientists #cybercrime #datebase #hedging #errors
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Another technique - some systems that won't obey "agent" or "operator" will detect angry "fuck"s and other curses 😂 and route you to a human. Apparently it's basically "Is this caller frustrated enough to make trouble?". I have found it to work a couple of times when nothing else did...
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Oh you want extra ketchup? I got your extra ketchup right here.
Took me a bit to figure this out.
#CustomerService #haveityourway #driveby #HaveANiceDay