#customerservice — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #customerservice, aggregated by home.social.
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WhatsApp is shifting toward action-oriented AI agents that execute tasks directly inside chats — a major step for customer service and business automation. This development could reduce friction in support, speed up transactions, and open new opportunities for conversational commerce. Read the article to explore impacts and use cases: https://wix.to/q8riS5s
#AI
#WhatsApp
#Automation
#CustomerService
#ConversationalCommerce -
WhatsApp is shifting toward action-oriented AI agents that execute tasks directly inside chats — a major step for customer service and business automation. This development could reduce friction in support, speed up transactions, and open new opportunities for conversational commerce. Read the article to explore impacts and use cases: https://wix.to/q8riS5s
#AI
#WhatsApp
#Automation
#CustomerService
#ConversationalCommerce -
WhatsApp is shifting toward action-oriented AI agents that execute tasks directly inside chats — a major step for customer service and business automation. This development could reduce friction in support, speed up transactions, and open new opportunities for conversational commerce. Read the article to explore impacts and use cases: https://wix.to/q8riS5s
#AI
#WhatsApp
#Automation
#CustomerService
#ConversationalCommerce -
Beat mid-contract bill hikes with rival network's £4.90 SIM and frozen prices
https://web.brid.gy/r/https://www.mirror.co.uk/tech/beat-mid-contract-bill-hikes-37648208
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Beat mid-contract bill hikes with rival network's £4.90 SIM and frozen prices
https://web.brid.gy/r/https://www.mirror.co.uk/tech/beat-mid-contract-bill-hikes-37648208
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Beat mid-contract bill hikes with rival network's £4.90 SIM and frozen prices
https://web.brid.gy/r/https://www.mirror.co.uk/tech/beat-mid-contract-bill-hikes-37648208
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Beat mid-contract bill hikes with rival network's £4.90 SIM and frozen prices
https://fed.brid.gy/r/https://www.mirror.co.uk/tech/beat-mid-contract-bill-hikes-37648208
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Beat mid-contract bill hikes with rival network's £4.90 SIM and frozen prices
https://web.brid.gy/r/https://www.mirror.co.uk/tech/beat-mid-contract-bill-hikes-37648208
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ICYMI: Salesforce agents gain a runtime that pursues goals over weeks, not chats: Seven prebuilt agents cover sales, service, commerce and back office, with six generally available and outbound seller Hunter held in pilot until November. https://ppc.land/salesforce-agents-gain-a-runtime-that-pursues-goals-over-weeks-not-chats/ #Salesforce #SalesAutomation #CRM #DigitalMarketing #CustomerService
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“ #Customerservice encounters are becoming Kafkaesque adventures that leave us feeling powerless. All while #A.I.slop is filling inboxes and #socialmedia feeds and A.I.-enabled #scams seek relentlessly to trick us.” www.nytimes.com/2026/09/10/o... #AI
Opinion | Big Tech Fooled Amer... -
“ #Customerservice encounters are becoming Kafkaesque adventures that leave us feeling powerless. All while #A.I.slop is filling inboxes and #socialmedia feeds and A.I.-enabled #scams seek relentlessly to trick us.” www.nytimes.com/2026/09/10/o... #AI
Opinion | Big Tech Fooled Amer... -
“ #Customerservice encounters are becoming Kafkaesque adventures that leave us feeling powerless. All while #A.I.slop is filling inboxes and #socialmedia feeds and A.I.-enabled #scams seek relentlessly to trick us.” www.nytimes.com/2026/09/10/o... #AI
Opinion | Big Tech Fooled Amer... -
“ #Customerservice encounters are becoming Kafkaesque adventures that leave us feeling powerless. All while #A.I.slop is filling inboxes and #socialmedia feeds and A.I.-enabled #scams seek relentlessly to trick us.” www.nytimes.com/2026/09/10/o... #AI
Opinion | Big Tech Fooled Amer... -
“ #Customerservice encounters are becoming Kafkaesque adventures that leave us feeling powerless. All while #A.I.slop is filling inboxes and #socialmedia feeds and A.I.-enabled #scams seek relentlessly to trick us.” www.nytimes.com/2026/09/10/o... #AI
Opinion | Big Tech Fooled Amer... -
I’m starting to notice a trend. I have to arrange something online (e.g., book redelivery or report damaged item), it doesn’t work and I have to make a phone call but I’m on hold forever…
#customerservice -
Expanding CT family-owned grocery store is hiring 200 people https://www.diningandcooking.com/us/3434/ #AllDepartments #bakery #Business #cashiers #CingariFamilyMarkets #connecticut #ConnecticutDining #ConnecticutFood #ConnecticutGroceryStores #ConnecticutRestaurants #CustomerService #Danbury #deli #expanding #food #GroceryClerks #hiring #job #JobFair #maintenance #meat #OvernightStocking #PreparedFoods #produce #seafood #ShopRite #store #workers
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Expanding CT family-owned grocery store is hiring 200 people https://www.diningandcooking.com/us/3434/ #AllDepartments #bakery #Business #cashiers #CingariFamilyMarkets #connecticut #ConnecticutDining #ConnecticutFood #ConnecticutGroceryStores #ConnecticutRestaurants #CustomerService #Danbury #deli #expanding #food #GroceryClerks #hiring #job #JobFair #maintenance #meat #OvernightStocking #PreparedFoods #produce #seafood #ShopRite #store #workers
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Expanding CT family-owned grocery store is hiring 200 people https://www.diningandcooking.com/us/3434/ #AllDepartments #bakery #Business #cashiers #CingariFamilyMarkets #connecticut #ConnecticutDining #ConnecticutFood #ConnecticutGroceryStores #ConnecticutRestaurants #CustomerService #Danbury #deli #expanding #food #GroceryClerks #hiring #job #JobFair #maintenance #meat #OvernightStocking #PreparedFoods #produce #seafood #ShopRite #store #workers
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Expanding CT family-owned grocery store is hiring 200 people https://www.diningandcooking.com/us/3434/ #AllDepartments #bakery #Business #cashiers #CingariFamilyMarkets #connecticut #ConnecticutDining #ConnecticutFood #ConnecticutGroceryStores #ConnecticutRestaurants #CustomerService #Danbury #deli #expanding #food #GroceryClerks #hiring #job #JobFair #maintenance #meat #OvernightStocking #PreparedFoods #produce #seafood #ShopRite #store #workers
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Salesforce agents gain a runtime that pursues goals over weeks, not chats: Seven prebuilt agents cover sales, service, commerce and back office, with six generally available and outbound seller Hunter held in pilot until November. https://ppc.land/salesforce-agents-gain-a-runtime-that-pursues-goals-over-weeks-not-chats/ #Salesforce #CRM #DigitalTransformation #Sales #CustomerService
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Salesforce agents gain a runtime that pursues goals over weeks, not chats: Seven prebuilt agents cover sales, service, commerce and back office, with six generally available and outbound seller Hunter held in pilot until November. https://ppc.land/salesforce-agents-gain-a-runtime-that-pursues-goals-over-weeks-not-chats/ #Salesforce #CRM #DigitalTransformation #Sales #CustomerService
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Salesforce agents gain a runtime that pursues goals over weeks, not chats: Seven prebuilt agents cover sales, service, commerce and back office, with six generally available and outbound seller Hunter held in pilot until November. https://ppc.land/salesforce-agents-gain-a-runtime-that-pursues-goals-over-weeks-not-chats/ #Salesforce #CRM #DigitalTransformation #Sales #CustomerService
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Hotel Staff Give Girl’s Lost Plushie the VIP Treatment Before Sending Her Home with a Note (LOOK)
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When will the average person feel AI's impact? That's a question you only ask, if you haven't tried to reach out to your bank or airline in the past year.
#AI #customerservice
https://www.interconnects.ai/p/when-will-average-people-feel-ais -
"To serve you better, we're removing these channels from your TV package, increasing the monthly price, and reducing the TV+internet bundling discount by $5."
#SaskTel #CableCompany #TelephoneCompany #TelCo #service #CustomerService #SK #Canada
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Whispering Complaints Into Your Phone May Be the Future of Customer Feedback
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“Your call is very important to us. Please continue to hold for the next available agent.”
I’ve heard that message about 300 times now in the 2+ hours I’ve been on hold with our local tax office.
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@DMakarios I bought a febc radio that way (they are very good - SW FM AM, 3 different ways of charging). The only minus with them was that it got recorded at their end as a donation and I get occasional promotional emails as a result.
#radio #customerservice -
I'm British Airways cabin crew - do 1 thing before you board plane for easier trip
https://web.brid.gy/r/https://www.mirror.co.uk/lifestyle/im-british-airways-cabin-crew-37602240
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Sweet!
Writing in a cafe (don't @ me about the cliche). Just saw an exchange between customers and one of the staff.
It seems at least one of the customers is deaf, and a staff member came over to sign to them that the cafe is closing in five minutes.
Proper discussion too, not just the one phrase a staff member had learned.
Gold star for customer service!
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Dimalukan dan dipersalahkan atas imbasan QR yang rosak—kemudian terpaksa turun dari bas, tak sampai ke destinasi. Teknologi sepatutnya memberi manfaat kepada kita, bukan memalukan kita.
https://the-kalvin.pckt.blog/chaos-qr-di-bas-merah-jambu-pscefky
#blog #writing #essay #sabah #malaysia #bus #bas #publictransport #transport #commute #techfail #frustration #customerservice #urbanlife
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[MS] Embarrassed and blamed for a faulty QR scan—then forced off the bus. Technology should serve us, not shame us.
https://the-kalvin.pckt.blog/chaos-qr-di-bas-merah-jambu-pscefky
#blog #writing #essay #sabah #malaysia #bus #bas #publictransport #transport #commute #techfail #frustration #customerservice #urbanlife #dailycommute
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The best micro-experience happens exactly when the customer needs it, not when it's convenient for you.
Read more 👉 https://lttr.ai/At6YC
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So, that was Dorum / Dorum-Neufeld. I can cross them off my list, and not bother with them ever again. I had a good lunch, and a helpful person sold me postcards, but aside from an impressive tower and a few fishing boats, it wasn't worth walking 14km there and back.
Walking? Yes, because they do not have a functioning bus service or a friendly customer travel service. Just not worth the effort.
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Watch Now: https://zurl.co/4VjOE
Integrating Salesforce with Agentforce for Auto-Replies | Complete Salesforce Tutorial
#Salesforce #Agentforce #SalesforceAgentforce #SalesforceAI #SalesforceIntegration #AutoReplies #AIAgents #CustomerService #CRM #SalesforceAutomation #GenerativeAI #AIForBusiness #SalesforceTutorial #SalesforceTraining #Automation -
Why not publish the details on your website rather than have to tell us that you’re experiencing greater than normal volume of calls to your switchboard and bleating about how important these calls are to you?
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Four 5-star reviews landed on our Google page recently — cavers, walkers, one very grateful last-minute rain jacket rescue. Cheers, all of you. 🥰
Bought from us and not left a review yet? Just search for us on Google. 👍
#outdoors #shoplocal #yorkshire #yorkshiredales #customerservice
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In a new low for #Amazon delivery drivers...our latest order, a book for NJ, was left in a "secure location".
The card and paper recycling bin.
A neighbour's card and paper recycling bin...
Thankfully today was not blue bin collection day.
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OpenAI says my prepaid credits were consumed, refuses to show any record
Comments: https://news.ycombinator.com/item?id=49188980
#HackerNews #OpenAI #Prepaid #Credits #CustomerService #Transparency #Issues
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Woohoo! Social Security and Medicare A&B have been approved, and are retroactive to July.
I have to say the customer service (phone) I received from various Federal agencies far exceeded what I get from corporations these days. In every instance, I spoke with a human being in less than 12 minutes, and never got bounced by a phone menu.
Government services > private companies
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Here is a bit of linguistic advice for anyone but particularly if you are in customer service.
Do not say “I understand” if someone is complaining or unhappy about something. The other person will rarely believe you actually understand because you probably don’t.
Instead say, “I agree”.
“I agree this situation is frustrating.” “I agree this is so annoying.”
You validate their feelings without validating the content of the complaint. The other person will feel you are on their side and will be much more open to discussing the underlying issue.
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As Google and OpenAI build AI agents that can navigate websites on behalf of users, design your site so these agents can easily understand and interact with your content, just like you'd design for any other assistive technology.
Read more 👉 https://lttr.ai/AtrgL
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I’m paying £450 a month for a #Peugeot #EV I can’t drive
The #car lease company won’t rescind my contract because it says the #vehicle is driveable.
The only problem is, it won’t even charge and hasn’t for 2 months
https://www.theguardian.com/money/2026/jun/30/im-paying-450-a-month-for-a-peugeot-ev-i-cant-drive
#consumer #AutoRepairs #irresponsible #greed #CorporateTerrorism #repairs #CustomerService
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Why Are Small Businesses Winning in the Age of Artificial Intelligence?
For decades, large businesses had advantages that smaller companies could only dream about.They had larger marketing budgets.They had bigger teams.They had dedicated departments for design, finance, customer service, software development, and operations.Small businesses often struggled to compete because they simply did not have the same resources.Today, that advantage is beginning to shrink.Artificial intelligence is helping level the playing field, allowing small businesses to operate more […] -
How Can Small Businesses Use AI Without Replacing People?
Artificial intelligence has quickly become one of the most talked-about technologies in business.Every week, new AI tools promise to save time, reduce costs, and improve productivity. Headlines often focus on automation replacing jobs, leading many business owners to wonder whether adopting AI means reducing the importance of people.The reality is much more balanced.For most small businesses, artificial intelligence is at its best when it supports people rather than replaces them.This raises […] -
How Do You Start a Web Design Business in 2026?
Starting a web design business has become one of the most accessible ways to enter entrepreneurship. Every year, thousands of businesses need websites, and many existing websites need redesigns, updates, maintenance, or improvements. As more commerce moves online, the demand for professional web design continues to grow.The first step in starting a web design business is understanding the problem being solved. Many new designers focus entirely on creating attractive websites. While design is […] -
Tidbits: Mediterranean Grill offers made-from-scratch food | Opinion
One thing among many that I have learned from delivering Decaturish is that Decatur is full of uncommon but pleasant surprises: friendl…
#dining #cooking #diet #food #DinnerTonight #MediterraneanDinner #Calamari #customerservice #decatur #greekfood #Mediterranean #mediterraneandinner #mediterraneangrill #restaurantreview
https://www.diningandcooking.com/2696327/tidbits-mediterranean-grill-offers-made-from-scratch-food-opinion/ -
Tidbits: Mediterranean Grill offers made-from-scratch food | Opinion https://www.diningandcooking.com/2696327/tidbits-mediterranean-grill-offers-made-from-scratch-food-opinion/ #Calamari #CustomerService #decatur #GreekFood #Mediterranean #MediterraneanDinner #MediterraneanGrill #RestaurantReview
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How Will AI Change Small Businesses Over the Next Five Years?
Artificial intelligence is already changing the way businesses operate, but many experts believe the most significant changes have not happened yet.Over the next five years, AI is expected to become deeply integrated into everyday business activities. Tasks that currently require manual effort may become automated, workflows may become faster, and entrepreneurs may gain access to capabilities that were previously available only to large organizations with substantial budgets.For small […]