#customerservice — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #customerservice, aggregated by home.social.
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Whispering Complaints Into Your Phone May Be the Future of Customer Feedback
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Whispering Complaints Into Your Phone May Be the Future of Customer Feedback
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Whispering Complaints Into Your Phone May Be the Future of Customer Feedback
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Whispering Complaints Into Your Phone May Be the Future of Customer Feedback
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Whispering Complaints Into Your Phone May Be the Future of Customer Feedback
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“Your call is very important to us. Please continue to hold for the next available agent.”
I’ve heard that message about 300 times now in the 2+ hours I’ve been on hold with our local tax office.
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@DMakarios I bought a febc radio that way (they are very good - SW FM AM, 3 different ways of charging). The only minus with them was that it got recorded at their end as a donation and I get occasional promotional emails as a result.
#radio #customerservice -
I'm British Airways cabin crew - do 1 thing before you board plane for easier trip
https://web.brid.gy/r/https://www.mirror.co.uk/lifestyle/im-british-airways-cabin-crew-37602240
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Sweet!
Writing in a cafe (don't @ me about the cliche). Just saw an exchange between customers and one of the staff.
It seems at least one of the customers is deaf, and a staff member came over to sign to them that the cafe is closing in five minutes.
Proper discussion too, not just the one phrase a staff member had learned.
Gold star for customer service!
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Dimalukan dan dipersalahkan atas imbasan QR yang rosak—kemudian terpaksa turun dari bas, tak sampai ke destinasi. Teknologi sepatutnya memberi manfaat kepada kita, bukan memalukan kita.
https://the-kalvin.pckt.blog/chaos-qr-di-bas-merah-jambu-pscefky
#blog #writing #essay #sabah #malaysia #bus #bas #publictransport #transport #commute #techfail #frustration #customerservice #urbanlife
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[MS] Embarrassed and blamed for a faulty QR scan—then forced off the bus. Technology should serve us, not shame us.
https://the-kalvin.pckt.blog/chaos-qr-di-bas-merah-jambu-pscefky
#blog #writing #essay #sabah #malaysia #bus #bas #publictransport #transport #commute #techfail #frustration #customerservice #urbanlife #dailycommute
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The best micro-experience happens exactly when the customer needs it, not when it's convenient for you.
Read more 👉 https://lttr.ai/At6YC
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So, that was Dorum / Dorum-Neufeld. I can cross them off my list, and not bother with them ever again. I had a good lunch, and a helpful person sold me postcards, but aside from an impressive tower and a few fishing boats, it wasn't worth walking 14km there and back.
Walking? Yes, because they do not have a functioning bus service or a friendly customer travel service. Just not worth the effort.
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Watch Now: https://zurl.co/4VjOE
Integrating Salesforce with Agentforce for Auto-Replies | Complete Salesforce Tutorial
#Salesforce #Agentforce #SalesforceAgentforce #SalesforceAI #SalesforceIntegration #AutoReplies #AIAgents #CustomerService #CRM #SalesforceAutomation #GenerativeAI #AIForBusiness #SalesforceTutorial #SalesforceTraining #Automation -
Why not publish the details on your website rather than have to tell us that you’re experiencing greater than normal volume of calls to your switchboard and bleating about how important these calls are to you?
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Four 5-star reviews landed on our Google page recently — cavers, walkers, one very grateful last-minute rain jacket rescue. Cheers, all of you. 🥰
Bought from us and not left a review yet? Just search for us on Google. 👍
#outdoors #shoplocal #yorkshire #yorkshiredales #customerservice
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In a new low for #Amazon delivery drivers...our latest order, a book for NJ, was left in a "secure location".
The card and paper recycling bin.
A neighbour's card and paper recycling bin...
Thankfully today was not blue bin collection day.
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OpenAI says my prepaid credits were consumed, refuses to show any record
Comments: https://news.ycombinator.com/item?id=49188980
#HackerNews #OpenAI #Prepaid #Credits #CustomerService #Transparency #Issues
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Woohoo! Social Security and Medicare A&B have been approved, and are retroactive to July.
I have to say the customer service (phone) I received from various Federal agencies far exceeded what I get from corporations these days. In every instance, I spoke with a human being in less than 12 minutes, and never got bounced by a phone menu.
Government services > private companies
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Here is a bit of linguistic advice for anyone but particularly if you are in customer service.
Do not say “I understand” if someone is complaining or unhappy about something. The other person will rarely believe you actually understand because you probably don’t.
Instead say, “I agree”.
“I agree this situation is frustrating.” “I agree this is so annoying.”
You validate their feelings without validating the content of the complaint. The other person will feel you are on their side and will be much more open to discussing the underlying issue.
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As Google and OpenAI build AI agents that can navigate websites on behalf of users, design your site so these agents can easily understand and interact with your content, just like you'd design for any other assistive technology.
Read more 👉 https://lttr.ai/AtrgL
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The majority of your customers in the middle of their journey is the group almost nobody designs for, and the group most likely to drift away without a word.
Read more 👉 https://lttr.ai/Atpl1
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UK's 'worst' broadband confirmed and these big providers are bottom of the list
https://web.brid.gy/r/https://www.mirror.co.uk/tech/worst-uk-broadband-connection-issues-37487533
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Sure, i guess…. #customerservice #fail #ticketmaster
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Big bank: All our representatives are assisting other customers.
Number of representatives: One
🙄
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Don't love the experience of calling a company for service, and getting a message saying "currently closed - our hours are 9am to 6pm" and you're calling at 9:10am.
Gives a sense that they really can't be bothered.
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Britain's 'worst' broadband confirmed and some popular providers are on the list
https://web.brid.gy/r/https://www.mirror.co.uk/tech/worst-uk-broadband-providers-complaints-37473532
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Home builder thinks hiring the hammer alone will build the house, layoffs carpenters
Uber lays off 10 percent of its customer service team in favor of using AI - Engadget
https://www.engadget.com/2221547/uber-lays-off-10-percent-customer-service-team-ai/
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@hacks4pancakes
Lots of folks might not realize that any job/gig where you interact with others has a very real “ #CustomerService “ component.I do tech kinda stuff for my “day job” and there’s a large amount of it that is simply getting folks what they need/want, though there are specific skills involved.
#Politeness #listening #kindness etc -
Claude By Anthropic Customer Service, Contact Information
Claude By Anthropic customer service and support page. Positive and negative reviews about Claude By Anthropic.
https://appcustomerservice.com/app/6473753684/claude-by-anthropic
#AI #artificalintelligence #claude #antrhphic #customerservice #help
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Ah, nothing screams "customer service" like closing over half of home insurance #claims without paying a dime. 🏠🔒 Don’t worry, it’s not you, it's your browser's fault. Go ahead, disable all your defenses and hope for the best! 😂🤦♂️
https://www.expressnews.com/business/article/san-antonio-usaa-insurance-claims-rejected-22293061.php #customerservice #homeinsurance #fraud #browserissues #insurancefail #HackerNews #ngated -
My experience using Chinese Taobao taught me this: when a company gets big enough, it can use AI to brush people off and simply ignore the problems.
(Note: content is translated by ChatGPT.)
#Taobao #CustomerService #AI #CustomerExperience #ConsumerRights #OnlineShopping #TechSupport #UserExperience
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How Will AI Change Small Businesses Over the Next Five Years?
Artificial intelligence is already changing the way businesses operate, but many experts believe the most significant changes have not happened yet.Over the next five years, AI is expected to become deeply integrated into everyday business activities. Tasks that currently require manual effort may become automated, workflows may become faster, and entrepreneurs may gain access to capabilities that were previously available only to large organizations with substantial budgets.For small […] -
American AI Companies Targeting IT-BPM Sector Of The Philippines
With a thriving information technology and business process management (IT-BPM) sector, the Philippines is attracting the attention of American artificial intelligence (AI) firms due to revenues generated and the existing large employment base, according to a Manila Bulletin news report citing the United States Commercial Service (USCS).
To put things in perspective, posted below is the excerpt from the Manila Bulletin report. Some parts in boldface…
The Philippines’ information technology and business process management (IT-BPM) sector has emerged as the most viable investment destination for American artificial intelligence (AI) firms, according to the United States Commercial Service (USCS).
USCS Manila commercial specialist Easter Villanueva said the IT-BPM sector is a promising market for US-based AI companies given the revenues it generates and its large employment base.
“Given the size of this sector, AI could play an important role in modernization, productivity, and movement toward higher value services,” she said in a webinar organized by the USCS last week.
The IT-BPM sector generated more than $40 billion in revenues last year, up five percent from $38 billion in 2024, based on data from the IT and Business Process Association of the Philippines (IBPAP).
IBPAP said the industry employed 1.9 million workers last year, four percent higher than the previous year’s 1.82 million employees.
This year, the IT-BPM industry is expected to generate $42 billion in revenues and create 1.97 million jobs.
As AI threatens to disrupt the industry, Villanueva said the sector is increasingly becoming more open to integrating AI into its operations, especially when it comes to voice-based services.
“I would think that they would be very much willing to explore [AI], since it is also important for workforce development,” said Villanueva.
“They want to also protect the jobs here in this market, [so] they would want to upskill their agents to be able to integrate their daily operations with AI,” she added.
Aside from the IT-BPM sector, other promising industries for American AI companies include digital transformation, financial services, telecommunications, healthcare, energy, infrastructure, and the public sector.
Villanueva said there are also opportunities in cybersecurity, data governance, and responsible AI, especially as companies become more conscious of data privacy and security.
Based on USCS estimates, AI adoption in the country remains limited, with only about 14.9 percent of companies currently using AI tools.
“This is not yet a mature AI market, and many buyers are still learning what AI can do, what it cannot do, how much it will cost, and how results can be measured. For US companies, this means that the opportunity is not only to sell, but also to educate, build trust, and demonstrate practical value,” said Villanueva.
For AI companies looking to enter the market, she said it is critical to make their use case clear by helping address a specific problem with measurable outcomes while offering cost-effective solutions.
She also recommended that firms work with local partners for market access and implementation support, embed data privacy and AI governance measures early, and adopt a consultative approach with buyers.
“Buyers can be price-sensitive, and companies may face competition from lower-cost providers…So the opportunity is real, but it will require patience, education, and a clear business case,” Villanueva said.
Let me end this piece by asking you readers: What is your reaction to this development? Do you think several AI firms in the United States will proceed to tap the IT-BPM sector of the Philippines soon? What kind of business developments do you think will happen once American AI firms start investing in the Philippines’ IT-BPM sector? Do you think political scandals or government-related blunders of the Philippines might discourage American AI companies from investing?
You may answer in the comments below. If you prefer to answer privately, you may do so by sending me a direct message online.
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#AI #AIHasNoSoul #AISpending #America #AmericaFirst #ArtificialIntelligenceAI #ASEAN #AssociationOfSoutheastAsianNationsASEAN #business #businessNews #businessProcessOutsourcingBPO #callCenters #CarloCarrasco #ChatGPT #China #customerCare #customerService #cybersecurity #digitalTransformation #diversity #DonaldJTrump #DonaldTrump #economics #economy #EconomyOfThePhilippines #EconomyOfTheUnitedStates #energy #Facebook #finance #financialServices #foreignInvestment #foreignInvestors #geek #geopolitics #Google #GoogleSearch #healthcare #IBPAP #identityPolitics #Inclusion #informationTechnologyIT #InformationTechnologyAndBusinessProcessAssociationOfThePhilippinesIBPAP #InformationTechnologyAndBusinessProcessManagementITBPM #infrastructure #Instagram #Instapundit #Investagrams #investment #investors #ITBusinessProcessOutsourcingAssociationOfThePhilippinesIBPAP #jobs #MAGA #MakeAmericaGreatAgain #MakeAmericaGreatAgainMAGA #ManilaBulletin #money #politics #PresidentTrump #responsibleAI #socialMedia #technology #telecommunications #Trump #TrumpSAmerica #Tumblr #UnitedStates #UnitedStatesCommercialServiceUSCS #UnitedStatesOfAmerica #UnitedStatesOfAmericaUSA #woke #WordPress #WordPressCom -
I've been waiting over a month for Anthropic support to respond
https://nickvecchioni.github.io/thoughts/2026/04/08/anthropic-support-doesnt-exist/
#HackerNews #AnthropicSupport #Frustration #CustomerService #TechIssues #WaitingGame
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Barclays Reimagines Physical Presence Amidst Digital Deluge
Barclays UK plans new branches and bank managers to offer in-person help, contrasting with digital-only trends. Find out how this affects customers.
#BarclaysUK, #BankBranches, #BankManagers, #CustomerService, #BankingNews
https://newsletter.tf/barclays-uk-new-branches-bank-managers-2024/
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Barclays Reimagines Physical Presence Amidst Digital Deluge
Barclays UK plans new branches and bank managers to offer in-person help, contrasting with digital-only trends. Find out how this affects customers.
#BarclaysUK, #BankBranches, #BankManagers, #CustomerService, #BankingNews
https://newsletter.tf/barclays-uk-new-branches-bank-managers-2024/
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Barclays UK is opening new branches and bringing back bank managers, a big change from closing many branches since 2018.
#BarclaysUK, #BankBranches, #BankManagers, #CustomerService, #BankingNews
https://newsletter.tf/barclays-uk-new-branches-bank-managers-2024/ -
Barclays UK is opening new branches and bringing back bank managers, a big change from closing many branches since 2018.
#BarclaysUK, #BankBranches, #BankManagers, #CustomerService, #BankingNews
https://newsletter.tf/barclays-uk-new-branches-bank-managers-2024/ -
#Zendesk is acquiring #Forethought, a #customerservice #automation software company, to enhance its #AIproducts and accelerate its product roadmap. The acquisition, expected to close by March, will integrate Forethought’s technology into Zendesk’s offerings, including specialised #agents and #voiceautomation. https://techcrunch.com/2026/03/11/zendesk-acquires-agentic-customer-service-startup-forethought/?eicker.news #tech #media #news
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Meta's consolidating Facebook & Instagram support, and guess who's joining the party? An AI assistant. Because nothing says "we hear you" like a bot. 🤖
Are we ready for our digital overlords to also be our customer service reps, or will this just add to the endless scroll of frustration?
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UK customers prefer human support over AI despite automation push: UK consumers show 83% preference for human customer service agents, though 30% would accept AI automation for lower prices in 8x8 survey of 2,000 adults. https://ppc.land/uk-customers-prefer-human-support-over-ai-despite-automation-push/ #CustomerService #HumanTouch #AI #Automation #UKBusiness
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There may be times you need to map out the customer's journey from beginning through conclusion to ensure all elements are covered and they are satisfied along the way. #customerjourney #customerservice #business #map
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In a shocking turn of events, the revolutionary "click-to-cancel" rule, designed to save humanity from the Herculean task of unsubscribing, has been thwarted. 🚫🖱️ Apparently, we're doomed to endure the Sisyphean saga of customer service calls forever. 📞🙄
https://apnews.com/article/ftc-click-to-cancel-30db2be07fdcb8aefd0d4835abdb116a #clicktocancel #customerservice #unsubscribe #frustration #technology #HackerNews #ngated -
🚨 Breaking News: The US Court has heroically protected our right to suffer through endless customer service loops like it's 1999 again. 📞💀 Forget simple cancellations; let's keep that thrilling 'Please hold' experience alive! 🎉 #ProgressBackwards
https://arstechnica.com/tech-policy/2025/07/us-court-cancels-ftc-rule-that-would-have-made-canceling-subscriptions-easier/ #BreakingNews #CustomerService #CourtRuling #ProgressBackwards #1999Nostalgia #EndlessLoops #HackerNews #ngated -
Klarna's brilliant plan: 🤖✨ #AI for customer service... until they needed humans 🧑💻🙄 again because, surprise, robots can't handle "human" problems. Who knew that people might prefer talking to other people? 🤷♂️ #InnovationFail
https://www.customerexperiencedive.com/news/klarna-reinvests-human-talent-customer-service-AI-chatbot/747586/ #Klarna #CustomerService #HumanTouch #InnovationFail #TechnologyTrends #HackerNews #ngated -
Ignoring Quality will be detrimental to a business as it will allow and cause a lack of standards to be met against the client/customer needs. #quality #ignore #business #customerservice #standards
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Props to #Sharkninja's #customerService.
The power cord of the vacuum got ruined so they sent a new pod without charging us.
We were struggling with the cord being on the wrong side of the vacuum compared to their older models, it takes an adjustment. It's also incredibly stiff and doesn't flex well. They sent us a wireless one in place of the corded model without charge.
Then, a separate item (but placed as part of the original order) hadn't arrived, but the courier had marked the wrong thing as delivered in the first place causing all sorts of confusion.
A few explanatory emails, boom. They've sent out a replacement for the lost item. NO fuss, no quibble.
That's the sort of customer service I can get behind. -
Hey everyone, just wanted to let you know that we've got your back this weekend! No need to worry about service disruptions because we've got 24/7 technical support ready to help. You can count on us to keep things running smoothly. #CustomerService #TechSupport #AlwaysHere #NoDisruptions #RELIANOID #topservice #topsupport
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Seventh dedication for the artbook: Emma Frost, the White Queen, as requested by Igor Milosevic! Thanks for his trust !
#art #fanart #artwork #artoftheday #nautilebleu #owncharacter #whitequeen #emmafrost #artistsupportingartists #characterart #xmen #xwoman #corset #clientheureux #happycustomer #customerservice #dedicace #dedication #fediart #mastodonart #mastoart #creativetoots