#customerservice — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #customerservice, aggregated by home.social.
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OpenAI says my prepaid credits were consumed, refuses to show any record
Comments: https://news.ycombinator.com/item?id=49188980
#HackerNews #OpenAI #Prepaid #Credits #CustomerService #Transparency #Issues
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My experience using Chinese Taobao taught me this: when a company gets big enough, it can use AI to brush people off and simply ignore the problems.
(Note: content is translated by ChatGPT.)
#Taobao #CustomerService #AI #CustomerExperience #ConsumerRights #OnlineShopping #TechSupport #UserExperience
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@joannaholman @gabriel @bagder @Su_G The other thing that often happens is that the customer is justified at being angry, but not at the customer service worker they're speaking to.
Many, many years ago when I was between uni courses, I had a helpdesk job at Telstra (back when such jobs were still done in Australia).
Under Sol Trujillo.
There were many, many anti-consumer decisions made by management.
The internal business systems were a broken mess that regularly had outages.
They were significantly more expensive than other telcos. "Premium products have premium prices" was a phrase used unironically.
There was stuff going on like outbound telemarketing call centres contracted by the company that were illegally signing people up for products they didn't order. The first some knew they were on a $79 a month plan for 24 months was when the Nokia arrived.
There were KPIs on things like adherence to schedule, conformance to rostered hours, and calls per hour.
And they expected 20% of calls, including for tech support or billing, to result in a sale.
It was also incredibly siloed, so one person couldn't resolve an issue alone.
Awful, horrible place to work.
So you'd end up with customers who'd been transferred four or five times and being told different things by different staff.
Complicated edge case issues often fell through the cracks.
Needless to say, customers were justifiably angry.
And the poor wretch who tried to fix the problem for the person who'd just been transferred four times took the brunt of it.
#Telstra #australia #enshittification #customerservice #helpdesk #callcentre #callcenter #techsupport -
Ah, the Department of Homeland Security—a bastion of efficiency and customer service—has decided to "almost" stop granting green cards. 🚫📜 So basically, they're doing what they've always done but with a new coat of red tape. 🎨🔴 Welcome to the bureaucratic Twilight Zone, where nothing changes except the excuses! 🙄✨
https://www.cato.org/blog/dhs-quits-granting-green-cards-almost-entirely #DHS #GreenCards #Bureaucracy #RedTape #TwilightZone #CustomerService #HackerNews #ngated -
Poundland in Accrington, Lancashire (the English one) today refused to allow access an operator till for a customer in a wheelchair, so she told the staff member she was welcome to put it all back on the shelf.
Totally agree.
They already had a girl working a proper till, but she was only willing to do a refund for a lady who’d bought the wrong batteries.
Don’t care how ‘cheap’ the goods are (and they’re not a ‘Pound’ in that store any more). If you force folk to use self-service tills, you don’t deserve any business. Not just from disabled customers either.
Can guarantee the millionaire owners/board are not on minimum wage, or using self-service tills.
#disability #Millionaires #selfservice #poundland #customerservice -
#Zendesk is acquiring #Forethought, a #customerservice #automation software company, to enhance its #AIproducts and accelerate its product roadmap. The acquisition, expected to close by March, will integrate Forethought’s technology into Zendesk’s offerings, including specialised #agents and #voiceautomation. https://techcrunch.com/2026/03/11/zendesk-acquires-agentic-customer-service-startup-forethought/?eicker.news #tech #media #news
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Một nhà phát triển đã tạo ra avatar AI có khả năng trò chuyện video trực tiếp với khách hàng, mô phỏng giao tiếp như người thật. Khác với chatbot văn bản, avatar này mang lại trải nghiệm kết nối hơn, giải quyết vấn đề người dùng không thích gõ phím. Đây là bước tiến mới trong dịch vụ khách hàng tự động và đang tìm kiếm người dùng tiên phong.
#AIAvatar #CustomerService #AI #VideoChat #TechNews #CôngNghệAI #DịchVụKháchHàng #TrợLýẢo
https://www.reddit.com/r/SideProject/comments/1o5c46p/i_spent_th
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🛫🤡 Ryanair's latest genius move: turn flight attendants into #bounty #hunters for #oversized #baggage. 💼💰 Because nothing says "customer service" like a commission for humiliating passengers. 🎯😂
https://www.rte.ie/news/ireland/2025/0721/1524508-ryanair-baggage/ #Ryanair #CustomerService #AirlineHumor #TravelNews #HackerNews #ngated -
🙋♀️ #FediHire me, please! Seeking a full-time entry/mid-level #remotejob. No sales or collections roles.
- Location: Raleigh, NC, US
- BA in Communication Media
- 6+ years self-employed as a transcript #proofreader
- 18+ years in #customerservice, including 9 years in ARI have an eagle eye for detail 🔍, can learn new procedures and software quickly, and excel 😉 at building and using #spreadsheets.
Boosts appreciated! 🙏
#FediJobs #GetFediHired #Jobs #JobSearch #RemoteJobs #OpenToWork
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💬 Smart Lead Capture & Customer Service Chatbot
Turn questions into conversions — 24/7. This customizable, GDPR-compliant chatbot handles bookings, answers FAQs, and adapts to your profession’s legal needs.🔔 Get notified when it’s live:
https://nextstardrop.com/customer-service-chatbot/#Chatbot #CustomerService #LeadGeneration #LegalTech #GDPR #Nextstardrop #Automation #SmartChat
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eBay UK customer service, complaints department, seller account, buyer account, feedback contact method. Permanently suspended like me? No reason given?
“You pose a security risk to our marketplace community” but “we can’t provide any further detail to avoid compromising our policies”?
Tell them the impacts on you today!How would you ideally use ebay? What are they stopping you from doing?
Can you include a monetary impact?
Can you tabulate your time spent finding and using alternatives?How easy was it to find these addresses?
Do you even have a printer, or did you have to use someone else’s?How rude were their Customer Service staff to you?
How long were you on the phone before they started talking over you, ignoring your words, and hanging up on you as if you’d been half as insulting as they were?Were they defamatory or discriminatory? Has this royally fucked up your day for no discernible reason?
Call them now! On… Nevermind! They don’t post their phone number…!
Write them a letter the old-fashioned but legally regulated way: by snail mail!
Include all relevant details, and be as accurate, precise, and non-insulting as possible.Don’t forget: when you’re done, save the file or take a photo of the paper.
Make sure to remind them every month or year, per your anger levels!Collectivise your rage! Agitate for justice today!
(Please do not make up shit tho. Legit just include your relevant details, peas and fangs.)eBay Commerce UK Ltd.
1 More London Place
London, SE1, 2AF, United KingdomeBay (UK) Limited
5 New Street Square
London
EC4A 3TW
United KingdomNot had a response or resolution yet? Send them a monthly reminder! It’s much harder to ignore physical mail.
Remind them you’re a human being who exists in their shared environment. Fart in their general direction. (But keep the letter placidly inoffensive for best results!)#eBay #online #marketplace #market #selling #buy #buyNothing #enshittification #chatbot #CustomerDisservice #CustomerProtection #Customers #CustomerService #complaint #DestructiveCriticism #anger #mistreatment #CorporateBullshit #bullshit
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eBay UK customer service, complaints department, seller account, buyer account, feedback contact method. Permanently suspended like me? No reason given?
eBay Commerce UK Ltd.
1 More London Place
London, SE1, 2AF, United KingdomeBay (UK) Limited
5 New Street Square
London
EC4A 3TW
United KingdomNot had a response or resolution yet? Send them a monthly reminder! It’s much harder to ignore physical mail.
Remind them you’re a human being who exists in their shared environment. Fart in their general direction. (But keep the letter placidly inoffensive for best results!)#eBay #online #marketplace #market #selling #buy #buyNothing #enshittification #chatbot #CustomerDisservice #CustomerProtection #Customers #CustomerService #complaint #DestructiveCriticism #anger #mistreatment #CorporateBullshit #bullshit
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Whose job was it to decide that the strongest rubber bands known to humanity shall be used to bind bundles of asparagus?
#vegetables #groceries #customerService #packaging #rubber #rubberBands
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Rogers "Together" With Shaw can go f*ck themselves. Had no issues with Shaw before Rogers bought them. Before if I needed a supervisor? Sure no problem! Now? Nope, sorry. "They'll just tell me what to say which is what I'm already telling you."
Worst customer service ever.
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Don't worry at all if you have to work this weekend and maybe you need to update or make changes on your network.
We're here for you. We're constantly helping you.
#TechSupport #24x7Support #TechnicalAssistance #CustomerService #HelpDesk #ITSupport #ProblemSolving #CustomerCare #AlwaysAvailable #TechHelp #SupportTeam #RoundTheClock #CustomerAssistance #ServiceExcellence #ITServices #Troubleshooting #SupportExperts #ContinuousSupport #TechSolutions #CustomerSatisfaction
