#customerservice — Public Fediverse posts

Dimalukan dan dipersalahkan atas imbasan QR yang rosak—kemudian terpaksa turun dari bas, tak sampai ke destinasi. Teknologi sepatutnya memberi manfaat kepada kita, bukan memalukan kita.

https://the-kalvin.pckt.blog/chaos-qr-di-bas-merah-jambu-pscefky

#blog #writing #essay #sabah #malaysia #bus #bas #publictransport #transport #commute #techfail #frustration #customerservice #urbanlife

[MS] Embarrassed and blamed for a faulty QR scan—then forced off the bus. Technology should serve us, not shame us.

https://the-kalvin.pckt.blog/chaos-qr-di-bas-merah-jambu-pscefky

#blog #writing #essay #sabah #malaysia #bus #bas #publictransport #transport #commute #techfail #frustration #customerservice #urbanlife #dailycommute

Britain's 'worst' broadband confirmed and some popular providers are on the list

https://web.brid.gy/r/https://www.mirror.co.uk/tech/worst-uk-broadband-providers-complaints-37473532

My Ebike Delivery Went Missing. When I Tried to Recover It, I Ended Up in Chatbot Hell

https://fed.brid.gy/r/https://www.wired.com/story/ebike-delivery-missing-when-i-tried-to-recover-it-i-ended-up-in-chatbot-hell/

My experience using Chinese Taobao taught me this: when a company gets big enough, it can use AI to brush people off and simply ignore the problems.

(Note: content is translated by ChatGPT.)

#Taobao #CustomerService #AI #CustomerExperience #ConsumerRights #OnlineShopping #TechSupport #UserExperience

Tidbits: Mediterranean Grill offers made-from-scratch food | Opinion

One thing among many that I have learned from delivering Decaturish is that Decatur is full of uncommon but pleasant surprises: friendl…
#dining #cooking #diet #food #DinnerTonight #MediterraneanDinner #Calamari #customerservice #decatur #greekfood #Mediterranean #mediterraneandinner #mediterraneangrill #restaurantreview
https://www.diningandcooking.com/2696327/tidbits-mediterranean-grill-offers-made-from-scratch-food-opinion/

Tidbits: Mediterranean Grill offers made-from-scratch food | Opinion https://www.diningandcooking.com/2696327/tidbits-mediterranean-grill-offers-made-from-scratch-food-opinion/ #Calamari #CustomerService #decatur #GreekFood #Mediterranean #MediterraneanDinner #MediterraneanGrill #RestaurantReview

How Do You Get Your First 100 Customers?

https://kierendaystudiosofficial.wordpress.com/2026/06/20/how-do-you-get-your-first-100-customers/

#fees #robbery #bots #privateseller #shipping #sellercosts #vinted #mercari #ebay #amazon #poshmark #theft #depop #shopify #customerservice #facebook #marketplace #angry #sellers

Poundland in Accrington, Lancashire (the English one) today refused to allow access an operator till for a customer in a wheelchair, so she told the staff member she was welcome to put it all back on the shelf.
Totally agree.
They already had a girl working a proper till, but she was only willing to do a refund for a lady who’d bought the wrong batteries.
Don’t care how ‘cheap’ the goods are (and they’re not a ‘Pound’ in that store any more). If you force folk to use self-service tills, you don’t deserve any business. Not just from disabled customers either.
Can guarantee the millionaire owners/board are not on minimum wage, or using self-service tills.
#disability #Millionaires #selfservice #poundland #customerservice

#Zendesk is acquiring #Forethought, a #customerservice #automation software company, to enhance its #AIproducts and accelerate its product roadmap. The acquisition, expected to close by March, will integrate Forethought’s technology into Zendesk’s offerings, including specialised #agents and #voiceautomation. https://techcrunch.com/2026/03/11/zendesk-acquires-agentic-customer-service-startup-forethought/?eicker.news #tech #media #news

UK customers prefer human support over AI despite automation push: UK consumers show 83% preference for human customer service agents, though 30% would accept AI automation for lower prices in 8x8 survey of 2,000 adults. https://ppc.land/uk-customers-prefer-human-support-over-ai-despite-automation-push/ #CustomerService #HumanTouch #AI #Automation #UKBusiness

🛫🤡 Ryanair's latest genius move: turn flight attendants into #bounty #hunters for #oversized #baggage. 💼💰 Because nothing says "customer service" like a commission for humiliating passengers. 🎯😂
https://www.rte.ie/news/ireland/2025/0721/1524508-ryanair-baggage/ #Ryanair #CustomerService #AirlineHumor #TravelNews #HackerNews #ngated

Just had an absolute moment with the person behind the counter at #dunkindonuts . I ordered an #icedcoffee. They asked me what size and my confusion probably telegraphed that I was a "just #coffee " customer. They launched into the whole corporate mandeted questionair about flavours and toppings etc. Half way through they started giggling and I had to laugh too. They knew what I wanted, I knew that they had to ask and they knew that I knew. It was just really comical. I'm so grateful for all the patient souls who work any #customerservice jobs.

Klarna's brilliant plan: 🤖✨ #AI for customer service... until they needed humans 🧑‍💻🙄 again because, surprise, robots can't handle "human" problems. Who knew that people might prefer talking to other people? 🤷‍♂️ #InnovationFail
https://www.customerexperiencedive.com/news/klarna-reinvests-human-talent-customer-service-AI-chatbot/747586/ #Klarna #CustomerService #HumanTouch #InnovationFail #TechnologyTrends #HackerNews #ngated

Well this sounds potentially horrid. Of course I'm going to go to an employee I know that gives good service, and heaven forbid, interact with more. We're rapidly expanding from expecting service staff to act like robots to having customers act like robots too.

#AI #missioncreep #customerservice #theftprevention

Facial Recognition That Tracks Suspicious Friendliness Is Coming to a Store Near You https://gizmodo.com/facial-recognition-that-tracks-suspicious-friendliness-is-coming-to-a-store-near-you-2000519190?utm_source=pocket-newtab-en-us

Want to own the games you buy in the future and have them accessible after the publisher ceases support? Do you live in a European country that’s party of the EU? Then you can help by signing this initiative.

Stop Killing Games. The project has a goal; have games in functional state at the end of their life. Lot of games already have this built-in. However, every game that requires always-online functionality has a high probability of just dying on you. You won’t get to play the game because the publisher doesn’t support it anymore. The game’s obsolescence is built-in, planned to get you off that game and move to another product of their. Shut up and consume products, you have no right to this license. I don’t think many will agree with my take here, but this is something I want to get out of my system. Give the above links a read if consider the idea of Stop Killing Games a good one.

I hate the idea of government needing to tell companies to stop being abusive towards their customers. However, current laws across the globe largely benefit the companies, as they’ve had lobbyists doing that for them. The balance of power between consumers and corporations is grossly unbalanced. Consumers are expected to pay up and be happy to own nothing.

Therefore, you go in bed with the devil yourself in the best way you can. This EU Initiative is not making a law. It can be a start for a ruling. It’s a far shot, as members of the EU parliament are largely clueless idiots, who don’t read the papers and rulings they vote on. These parliament members are informed by their assistants, whose job is to read through these papers and help to make informed voting decisions. Of course, these assistants have their own agendas and will mislead the parliament members if they want.

I have no love for the EU, but this is a chance consumers can’t really sit on. On the long run, this isn’t just about having all video and computer games independently functional. This is also about ownership and license purchases work. There’s only a net positive if purchasing a license would end up equating to purchasing a physical product. Think it much like buying a music CD. You own that particular copy of the CD, but not the intellectual property on it. That’s your copy to do what you want with, even sell it to someone else. We should have the right to sell digital goods we’ve bought. The only reason you can’t is because the gaming industry might lose revenue from that. Again, the teeter-totter is against the consumer.

If this initiative would pass and the ruling would require publishers to ensure games would be in a reasonably working condition, it would also make a precedent for other industries. For example, a music player that requires an always-Online connection to the provider servers might be required to ensure the player would still work after they drop support and close the servers down. This naturally ties to Right to Repair, where customers fixing their own stuff to make them work again would be that much easier and simpler if the companies wouldn’t fight them to tooth and nail.

Unlike some buzz on the Internet about this initiative solely being to kill Live Service model games, that’s not the case. Live service games would be heavily impacted, but that’s just because they’re inherently anti-consumer. The core audience of video games have been treated like trash for long enough, and if this initiative doesn’t pass, and then hit its intended target, the industry will end up even more draconian. In no part of history has an industry looked at itself and considered whether or not they’re going too far. Instead, they’ll plough straight through into injuring other consumer protection laws and then decimate them through lobbyists and gerrymandering.

The game industry won’t stop the bad, anti-consumer practices and standards they have going on wilfully. It’d be nice if they’d start being consumer friendly and transparent, yet only a few developer and publisher ever seems to go for that. Instead, there have been even more layers obfuscating the separation between the consumers, developers and publishers. It doesn’t help that the gaming media is just another arm of the publisher PR machine. Hype the Big Game, buy the Big Game and a year later the Big Game is announced a disappointment after million dollars initial sales. There’s no monetary benefit for the industry to be pro-consumer, not at this point. Some talking heads have raised worries of this initiative opening publishers and developers for abuse from the consumers, but that’s goddamn rich talk when the industry is openly abusing its customers. To be make a very extreme point, anyone who sells you something should be treated with high suspicion, like they’re a drug seller trying to sell you bad juju instead of the good and pure stuff.

The initiative isn’t perfect and is intentionally rather vague. There are tons of stuff that can’t be pinpointed down until the later by the parliament starts their discussions on the topic. Some people want to know the details how these games would be kept functional. All that minutia would just slow down the conversation, and in the end, that’s up to the developers. Be it allowing consumers to access server binaries or built a multiplayer-only game to have AI opponents, that’s fully on the developers to figure out as far as I’m concerned. Every industry rejects and fights change that’s for the customer, but just like how car manufacturers nowadays have seatbelts, the game industry will too adjust and design games to be accessible in the future as well.

Future being the keyword, as it wouldn’t be fair to grandfather in games that have been already published and abandoned. I would include games that are currently active and live, e.g. Street Fighter 6 wouldn’t just go poof after Capcom shuts the servers down.

Which of course begs the question about console games. The Big N, MS and Sony would need to provide some method to access certain online functions after they drop support on their consoles. For example, they could patch the Wii to have an option to access a custom server that can run online-only game. Or maybe an older example, Capcom would need to offer a way to access Online-only quests in the original Monster Hunter. Not that either examples would be grandfathered in, they’re just examples. Still, that’s mostly beside the point. The minutia of how comes after.

It shouldn’t be any surprise that I support this initiative. Everything that’s pro-consumer, pro-Right to Repair and pro-ownership is only a net good thing. Anything that empowers individual more and allows individual rights and freedoms to be expressed without oppressive corporate oversight is one step toward a brighter future.

https://aaltomies.wordpress.com/2024/08/20/you-can-help-to-stop-killing-games-if-you-are-a-eu-citizen/

#customerAndService #customerService #electronicGames #games #gaming #videoGames #videogames

WHERE DOES HE KEEP IT HIDDEN?
.
.
.
.
.
#work #dayjob #bossproblems #customerserviceproblems #customerservice #worksucks #ihatemyjob #ihatemyjobtoday #raygunn #rachaelgunn #olympics2024 #olympicbreaking #olympicbreakdancing #wheredotheygettheaudacity #theaudacity

Fourth #dedication for the artbook: in a parallel universe, Esther is a #witch and #quidditch teacher at #poudlard/#Hogwarts ! #harrypotter and Ron are happy with that, Hermione… not so 😬 Thanks Christophe & Céline for your trust!

#art #fanart #artwork #artoftheday #nautilebleu #oc #owncharacter #artistsupportingartists #originalcharacter #pencilskirt #highheels #characterart #esthernerie #clientheureux #happycustomer #customerservice #dedicace #dark #fediart #mastoart #creativetoots

Blacknight Webmail is Getting a Major Facelift https://feedpress.me/link/10551/16278011/blacknight-webmail-is-getting-a-major-facelift.html?utm_source=dlvr.it&utm_medium=mastodon #Blacknight #CustomerService

My heart is overflowing! 🐈‍⬛🌈🖤 #Chewy — the online pet store — sent me flowers in honor of sweet Spanky’s passing last month AND refunded the expensive case of prescription wet food I had sitting unopened in the cabinet. What incredible #Empathy in #CustomerService.

Here, Wamba looks up at the beautiful arrangement in loving memory of her brother.

#CatsOfMastodon #Catsodon #PetGrief #Grief #WritersFamiliar #FelineFamiliar #Gattara #CatMom #WambaForever #Caliby

Using AI to reboot brand-client relationships - Michael Gorman
Contributor

Share on Twitt... - http://feedproxy.google.com/~r/Techcrunch/~3/_RTFc1L2nW0/ #artificialintelligence #data-drivenmarketing #customerexperience #ececommerceandd2c #productmanagement #brandmanagement #customerservice #socialmedia #ecommerce #marketing #pinterest #eccolumn #column #brand #tc

Online retailers: Stop trying to beat Amazon - Kenny Small
Contributor

Share on Twitter
... - http://feedproxy.google.com/~r/Techcrunch/~3/4VHEsYG_iM0/ #supplychainmanagement #customerexperience #ececommerceandd2c #brandmanagement #customerservice #onlineshopping #e-commerce #ecommerce #eccolumn #column #amazon #tc

Apple’s StoreKit 2 simplifies App Store subscriptions and refunds by making them accessible inside apps - If you’ve ever bought a subscription inside an iOS app and later decided you wante... - http://feedproxy.google.com/~r/Techcrunch/~3/QIktLH-qYnw/ #customerservice #subscriptions #smartphones #developers #revenuecat #appstores #app-store #appleinc #wwdc2021 #appleid #refunds #mobile #iphone #apple #apps #api #ios