#cx — Public Fediverse posts

As part of their follow-on funding round, Framework reserved a million dollars for what it called a community round — one hundred accredited investors, ten thousand dollars each, drawn from the customer base.

Read more 👉 https://lttr.ai/ArG1B

#righttorepair #customerexperience #cx

Today I discovered a new #oldtimer garage (workshop?) in #Zurich with quite a car collection in front of it: a #Citroën #CX Série 2, a #MercedesBenz #190E, a #Volvo 480 and a #Jaguar 3.8 S.

#WeirdCarMastodon #CitroënCX #Volvo480 #480ES #MB190 #MB190E #BabyBenz #Vespa #JaguarSType

Today I discovered a new #oldtimer garage (workshop?) in #Zurich with quite a car collection in front of it: a #Citroën #CX Série 2, a #MercedesBenz #190E, a #Volvo 480 and a #Jaguar 3.8 S.

#WeirdCarMastodon #CitroënCX #Volvo480 #480ES #MB190 #MB190E #BabyBenz #Vespa #JaguarSType

AI is transforming customer satisfaction management.

With Aisa-X AI Customer Satisfaction Agent:

• Automated feedback collection
• Real-time customer insights
• Faster issue resolution
• Improved engagement across channels

This helps businesses improve retention and customer experience.

👉 Learn more:
https://aisa-x.ai/ai-customer-satisfaction-agent/

#AI #Aisax
#CustomerExperience #Automation #CX #BusinessGrowth

"Planned obsolescence" is being dismantled—by regulators, by consumers, and by a new generation of businesses built around repair, not replacement.

Read more 👉 https://lttr.ai/Aq0Ia

#righttorepair #customerexperience #cx

In this episode of Marginally Better, we explore the repair relationship revolution—from sweeping right-to-repair laws reshaping global manufacturing to companies like Framework and Lodge building loyalty through products designed to last.

Read more 👉 https://lttr.ai/Aqtpb

#righttorepair #customerexperience #cx

Within months after launch, hardware hackers were posting pictures of expansion cards Framework had never built — Ethernet ports, GPIO breakout boards, even an expansion card that turned a port into a small NVMe storage drive.

Read the full article: Marginally Better S01E17: The Repair Relationship Revolution
▸ https://lttr.ai/Aqtl8

#righttorepair #customerexperience #cx

@Salesforce , @Sap , @ServiceNow reveal the real AI fight: It's not agents. It's who owns the substrate: data, memory, & logic layer. This shifts the entire enterprise AI/CX/CRM landscape. Are you evaluating architecture or just features?
https://zurl.co/XjRgk
#AI #CRM #CX

Fix your AI "strategy" and stop training LLMs on useless call recordings (the conversational equivalent of a PDF). The vCon standard is here to fix your data plumbing, ensure C2B consent, and accelerate revenue.
https://zurl.co/3M7xk
#CX #AI #vCon #ConversationalAI

Toon Aerts is riding Paris-Roubaix for Lotto-Intermarché 🚴‍♂️

Another #CycloCross rider among the names in the road peloton 🙂

https://www.lotto-intermarche.be/en/news/detail/5708/toon-aerts-looks-ahead-to-his-very-first-monument

#CX #ParisRoubaix #Cycling #BikeTooter #Veldrijden

https://www.europesays.com/ch-fr/75500/ À Travers la Flandre Femmes 2026 – Marlen Reusser bat Demi Vollering après un final fou ! vidéo : Sports #Actualités #belgium #CoupeDuMonde #CX #CXWorldCup #cycling #CyclismActu #CyclismActuNet #cyclisme #CycloCross #digital #FFC #France #Giro #Gravel #Highlights #LaVuelta #LNC #News #road #RoadCycling #Suisse #tdf #tv #uci #UEC #video

SEO is dead. Long live the black box of GEO. Stop paying for "visibility scores" that fail the red face test. Publish expert content, not LLM fluff.
https://zurl.co/yjDGq
#CX #GenerativeAI #Marketing

Embedding AI in customer service operations is becoming common, but the technology doesn’t seem to be lightening the workloads of customer service reps. https://jpmellojr.blogspot.com/2026/03/ai-in-customer-service-efficiency-gains.html #Typewise #CX #AI

AI is killing seat-based pricing. Don't fall for "usage-based" traps. CX buyers must shift to outcome-based contracts linked to resolutions. Full framework: https://zurl.co/iFQ15 #CX #AI #Pricing

Stop celebrating ticket deflection. It’s a vanity metric. If you buy AI without cleaning your "smelly data," you're just paying an "ego tax" for a fast, confident idiot. Demand resolution.

https://zurl.co/N41BY

#CX #AI #CRM

Without adapting to AI, we ourselves will become irrelevant

Watch the on-demand webinar now: https://inapp.com/webinars/reimagining-customer-experience-smarter-user-design-with-ai/

AI can improve efficiency, productivity, and the quality of output. But only if it is integrated into daily work and used with intent.

Adapting to AI is not about hype. It is about staying relevant in a fast-changing industry.

#InApp #UserExperience #UXDesign #ProductDesign #AI #DigitalExperience #CX

CX Pros: You debate button colors for 2% conversion. Now feed the new AI your "garbage data," & get "highly personalized garbage at unprecedented scale." Don't make an "expensive mistake." #CX #AgenticCommerce #AI

"Intelligent" AI? Still paying premium for a model that can write Shakespeare but can't solve your supply chain problems? You're being fleeced.

https://zurl.co/FWJJU

#AIHype #EnterpriseSoftware #CX #CRMKonvos