#customer-experience — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #customer-experience, aggregated by home.social.
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Indian Retailer – Speciality Restaurants’ Growth Strategy for India’s Restaurant Industry https://www.diningandcooking.com/restaurants/22289/ #AsiaKitchen #CustomerExperience #dining #franchising #GONG #IndianRestaurant #IndianRestaurants #MainlandChina #QSR #Restaurant #RestaurantExpansion #RetailIndia #SpecialityRestaurants #SweetBengal #WALTERS
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Oh wow, a company actually replied to your email? 😱 How groundbreaking! Let’s all clutch our pearls while we read this riveting tale of #disappointment and customer service. 🥱 Maybe next time, try sending a carrier pigeon for more drama. 🕊️💼
https://nicolalosito.it/2026/09/03/1password-replied-to-my-disappointment/ #customerexperience #emaildrama #servicefailures #carrierpigeon #HackerNews #ngated -
Your primary website needs to talk straight to your audience, in the way they actually want to be spoken to, about the things they actually came to find out.
Read the full article: Shipping the Org Chart
▸ https://johnsandtaylor.com/articles/shipping-the-org-chart/?utm_campaign=shipping-the-org-chart&utm_medium=social_link&utm_source=missinglettr-mastodon -
✈️ Ah yes, the riveting tale of an airline mechanic who managed to outlast both the dinosaurs and customer service reps! At 100, he's finally taken the ultimate #retirement package, proving that even aircraft need more downtime than some people. 🚀👏
https://simpleflying.com/american-airlines-mechanic-passes-away-100-record-80-years/ #airlinemechanic #longevity #aircraftstories #aviationhumor #customerexperience #HackerNews #ngated -
Business is no zen garden.
Image: Anne Hathaway & Stanley Tucci in a scene from “Devil wears Prada,” directed by David Frankel.
#website #meme #humor #business #webanalytics #design #userexperience #customerexperience
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Ever wished your business could reply to every customer instantly? 🤖💬
Human-like conversations. 24/7.
📞 +91 81237 57445
📧 [email protected]#VOXBEE #AIChatbots #AIForBusiness #BusinessAutomation #CustomerSupport #Chatbot #ArtificialIntelligence #BusinessGrowth #Automation #CustomerExperience #DigitalTransformation #TechSolutions
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AI doesn't automatically improve the customer experience just because it's been added to a product. In our first Conversations On AI interview, Zendesk's Andrew Lawson explains why businesses need to start with the customer problem, fix their data foundations and measure whether AI is actually delivering better outcomes.
Read the full interview: https://www.techfinitive.com/interviews/andrew-lawson-evp-of-sales-for-emea-at-zendesk/
#AI #ConversationsOnAI #CustomerExperience #Enterprise #SaaS
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Kinney Drugs' AI phone assistant was such a colossal #flop 🤖🤦♀️ that it made customers yearn for the good old days of "Press 1 for frustration." Apparently, the robot was better at creating chaos than solving problems—who knew artificial intelligence could be so unintelligent? 😂
https://www.wcax.com/2026/08/07/kinney-drugs-pulls-back-ai-phone-assistant-after-hundreds-customer-complaints/ #KinneyDrugs #AIassistant #CustomerExperience #TechFails #Humor #HackerNews #ngated -
💡 Great e-commerce isn't about selling more—it's about delivering more value.
Know your audience, optimize the customer journey, and build trust at every step. A strong strategy turns one-time buyers into loyal customers.
#Ecommerce #DigitalMarketing #BusinessGrowth #CustomerExperience
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In 1896, a man named Joseph Lodge built a foundry in South Pittsburg, Tennessee — a town of about three thousand people on the Tennessee River, west of Chattanooga.
Read more 👉 https://lttr.ai/As2hD
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Watch Now: https://zurl.co/tdiAq
What is a Customer Journey? | Customer Touchpoints Explained | Salesforce Marketing Cloud
#Salesforce #SalesforceMarketingCloud #SFMC #CustomerJourney #CustomerTouchpoints #JourneyBuilder #MarketingAutomation #CustomerExperience #DigitalMarketing #CRM #SalesforceTraining #EmailMarketing #DataCloud #AutomationStudio #ContactBuilder #Peoplewoo #LearnSalesforce #CustomerEngagement #MarketingCloud #TechTutorial -
OpenAI introduces GPT-Live — full-duplex voice interaction that supports uninterrupted, natural dialogue. This advancement has major implications for customer experience, voice-driven products, and accessibility. Explore the practical applications and opportunities for businesses: https://wix.to/3ZBnFhm
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Not every website inquiry needs to become a phone call.
Clear answers about services, process, availability, and next steps can resolve routine questions early, while helping serious inquiries begin with better context.
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Watch Now: https://zurl.co/O4j8R
Crafting the Perfect Push Notification | Best Practices to Boost Engagement & Conversions
#PushNotification #SalesforceMarketingCloud #MarketingAutomation #DigitalMarketing #MobileMarketing #CustomerEngagement #CustomerExperience #Personalization #CRM #MarketingStrategy #PushCampaign #SalesforceTutorial #MarketingCloud #Engagement #TechTutorial -
My experience using Chinese Taobao taught me this: when a company gets big enough, it can use AI to brush people off and simply ignore the problems.
(Note: content is translated by ChatGPT.)
#Taobao #CustomerService #AI #CustomerExperience #ConsumerRights #OnlineShopping #TechSupport #UserExperience
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AI is not our friend. It was supposed to help. Instead, it’s degrading social media, content, software, customer experience, and trust.
#AI #Misinformation #enshittification #CustomerExperience #HiddenCosts
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Watch now: https://zurl.co/DJXbv
Why Digital Marketing Isn't Enough Anymore? | The Future of Marketing Explained
#DigitalMarketing #MarketingStrategy #AI #ArtificialIntelligence #MarketingAutomation #CustomerExperience #CRM #Salesforce #MarketingCloud #DataCloud #Personalization #FutureOfMarketing #BusinessGrowth #DigitalTransformation #PeoplewooSkills
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Start answering the questions your audience is actually asking — before they go ask a machine instead.
Read the full article: Shipping the Org Chart
▸ https://lttr.ai/As2ev -
Building customer #relationships through tech support didn't quite go as planned. Instead of helping users, they sent them into #Cloudflare purgatory, where #cookies are the real relationship glue 🍪🔒. Apparently, the key to customer service is a healthy serving of "you've been blocked!" 🙃🚫.
https://www.uncommonapps.nyc/p/castro-podcasts-things-i-got-wrong-support #customerexperience #techsupport #errors #HackerNews #ngated