#customer-experience — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #customer-experience, aggregated by home.social.
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As part of their follow-on funding round, Framework reserved a million dollars for what it called a community round — one hundred accredited investors, ten thousand dollars each, drawn from the customer base.
Read more 👉 https://lttr.ai/ArG1B
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Intercom is now #Fin, proving once and for all that renaming your product is clearly the key to innovation 🙄. Apparently, they think "supercharging" support agents with AI will finally make customers stop hating support calls 😜. Keep dreaming, Intercom—er, Fin. 🚀✨
https://www.intercom.com/blog/today-intercom-becomes-fin/ #Intercom #productinnovation #AIsupport #customerexperience #HackerNews #ngated -
AI-powered chat agents are transforming e-commerce experiences.
With Aisa-X AI Chat Agent for
E-commerce:• Real-time product recommendations
• Automated cart recovery
• 24/7 customer support
• Personalized shopping assistanceThis improves conversion rates, reduces cart abandonment, and enhances customer engagement.
👉 Learn more:
https://aisa-x.ai/ai-chat-agent-for-ecommerce/#ArtificialIntelligence #Ecommerce #Automation #CustomerExperience #DigitalTransformation
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AI chatbots are transforming customer engagement for businesses.
With Aisa-X Free AI Chatbot:
• Instant customer responses
• Automated lead capture
• 24/7 support availability
• Reduced support workloadBusinesses report faster response times and higher conversion efficiency through AI automation.
👉 Start free: https://aisa-x.ai/free-ai-chatbot-india/
#AI #Aisax #Chatbot #Automation #CustomerExperience #DigitalTransformation
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AI is transforming customer satisfaction management.
With Aisa-X AI Customer Satisfaction Agent:
• Automated feedback collection
• Real-time customer insights
• Faster issue resolution
• Improved engagement across channelsThis helps businesses improve retention and customer experience.
👉 Learn more:
https://aisa-x.ai/ai-customer-satisfaction-agent/#AI #Aisax
#CustomerExperience #Automation #CX #BusinessGrowth -
"Planned obsolescence" is being dismantled—by regulators, by consumers, and by a new generation of businesses built around repair, not replacement.
Read more 👉 https://lttr.ai/Aq0Ia
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AI is transforming travel communication and confirmations.
With Aisa-X AI Voice Travel Agent:
• Automated booking verification
• Real-time travel updates
• Instant query handling
• Reduced support workloadThis improves traveler experience and operational efficiency.
👉 Learn more:
https://aisa-x.ai/ai-voice-travel-confirmation-agent/#ArtificialIntelligence #TravelTech #Automation #CustomerExperience
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Recommendation systems rank items. Decisioning systems choose actions. Learn how next-best-action frameworks optimize real business value. https://hackernoon.com/how-to-design-offer-engines-that-optimize-for-real-business-value #customerexperience
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Pega’s Next Best Action shifts CX from campaigns to real-time decisions using context, AI, and constraints to manage relevance. https://hackernoon.com/improving-customer-experience-with-next-best-action-in-pega #customerexperience
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In this episode of Marginally Better, we explore the repair relationship revolution—from sweeping right-to-repair laws reshaping global manufacturing to companies like Framework and Lodge building loyalty through products designed to last.
Read more 👉 https://lttr.ai/Aqtpb
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Within months after launch, hardware hackers were posting pictures of expansion cards Framework had never built — Ethernet ports, GPIO breakout boards, even an expansion card that turned a port into a small NVMe storage drive.
Read the full article: Marginally Better S01E17: The Repair Relationship Revolution
▸ https://lttr.ai/Aqtl8 -
🚨BREAKING: #Spirit #Airlines, known for their innovative approach to redefining "budget travel" as "nonexistent travel," has officially given up the ghost. 😱💸 The airline famous for its fees on breathing has decided that no operation is better than a bad operation, leaving customers to fend for themselves, as is tradition. ✈️💥
https://www.spiritrestructuring.com/ #BudgetTravel #AirlineNews #CustomerExperience #TravelFails #HackerNews #ngated -
AI agents are transforming real estate engagement.
With AiSA-X, businesses can:
• Respond instantly to property inquiries
• Guide clients through listings
• Capture and qualify leads automatically
• Improve customer experience
This enables faster response times and better conversion rates.👉 Learn more:
https://aisa-x.ai/ai-chat-agent-for-real-estate/#ArtificialIntelligence #RealEstate #Automation #PropTech #CustomerExperience
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Technical support is evolving with AI-driven systems.
AiSA-X.AI enables:
• Instant response to technical queries
• Automated troubleshooting workflows
• 24/7 customer support
• Reduced workload for support teamsThis improves efficiency and customer satisfaction.
👉 Learn more:
https://aisa-x.ai/ai-chat-agent-for-technical-support/#AisaXAI #ArtificialIntelligence #TechSupport #Automation #CustomerExperience #DigitalTransformation
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AI-powered live chat is transforming customer support.
With AiSA-X, businesses can:
• Respond instantly to customer queries
• Provide 24/7 support
• Capture and qualify leads automatically
• Reduce support workload and costs
This leads to faster response times,
improved customer satisfaction, and higher conversions.👉 Learn more:
https://aisa-x.ai/ai-live-chat-customer-support/#ArtificialIntelligence #LiveChat #CustomerExperience #Automation #BusinessEfficiency
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AI is transforming banking customer support.
Financial institutions are using AI to:
• Automate customer interactions
• Provide real-time assistance
• Detect fraud faster
• Personalize services at scaleThis shift improves efficiency, reduces costs, and enhances customer experience.
👉 Read full blog:
https://aisa-x.ai/blog/the-future-of-ai-in-banking-finance-customer-support-2026/#ArtificialIntelligence #Banking #Fintech #Automation #CustomerExperience #DigitalTransformation
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FYI: Canva buys Simtheory and Ortto to turn a design tool into a full work platform: Canva on April 8 acquired Simtheory and Ortto, adding agentic AI orchestration and a customer data platform with 11,000 customers to its growing martech stack. https://ppc.land/canva-buys-simtheory-and-ortto-to-turn-a-design-tool-into-a-full-work-platform/ #Canva #MarTech #DigitalMarketing #AI #CustomerExperience
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Customer engagement is evolving from manual replies to automated systems.
AI chatbots like AiSA-X:
• Respond instantly
• Capture and qualify leads
• Automate follow-ups
• Operate 24/7This improves efficiency, reduces workload, and enhances customer experience.
👉 https://aisa-x.ai/free-ai-chatbot-india/
#ArtificialIntelligence #Chatbot #Automation #CustomerExperience #BusinessEfficiency #DigitalTransformation
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Call center operations are shifting from human-heavy processes to AI-assisted systems.
AI voice agents enable:
• Instant responses
• High-volume call handling
• Automated query resolution
• Real-time data updatesThis transformation improves efficiency and customer experience at scale.
Visit: https://aisa-x.ai/ai-voice-calling-agent/
#AisaX #ArtificialIntelligence #CallCenter #Automation #VoiceAI #CustomerExperience #DigitalTransformation
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AI is not our friend. It was supposed to help. Instead, it’s degrading social media, content, software, customer experience, and trust.
#AI #Misinformation #enshittification #CustomerExperience #HiddenCosts #post
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AI is not our friend. It was supposed to help. Instead, it’s degrading social media, content, software, customer experience, and trust.
#AI #Misinformation #enshittification #CustomerExperience #HiddenCosts
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AI is not our friend. It was supposed to help. Instead, it’s degrading social media, content, software, customer experience, and trust.
#AI #Misinformation #enshittification #CustomerExperience #HiddenCosts #newpost
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AI is not our friend. It was supposed to help. Instead, it’s degrading social media, content, software, customer experience, and trust.
#AI #Misinformation #enshittification #CustomerExperience #HiddenCosts #newpost
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AI is not our friend. It was supposed to help. Instead, it’s degrading social media, content, software, customer experience, and trust.
#newpost #AI #Misinformation #enshittification #CustomerExperience #HiddenCosts
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Experiential Brand Activations vs Traditional Marketing: What Actually Works Today?
We’re living in a world where people don’t just want to see brands — they want to experience them.
Traditional marketing still dominates reach (TV, digital ads, billboards), but let’s be honest:
👉 Most audiences are passive
👉 Attention spans are shrinking
👉 Ads are easier than ever to ignoreOn the flip side, experiential brand activations are changing the game.
✨ Instead of broadcasting messages, they create real interactions
✨ Instead of impressions, they drive emotions + memory
✨ Instead of awareness, they build loyalty + advocacyIn fact, modern consumers are far more likely to remember how a brand made them feel than what it simply told them. ()
So what’s the real difference?
🔹 Traditional Marketing
• One-way communication
• Focus on reach & visibility
• Measured in impressions🔹 Experiential Activations
• Two-way engagement
• Focus on participation & connection
• Measured in real interaction and recall ()The smartest brands today aren’t choosing one over the other — they’re combining both:
➡️ Traditional for scale
➡️ Experiential for impactBecause in a crowded digital world, attention is earned through experience — not interruption.
📖 Read the full breakdown here:
https://www.makerscafe.com/blogs/experiential-brand-activations-vs-traditional-marketing#MarketingStrategy #ExperientialMarketing #BrandActivation #DigitalMarketing #CustomerExperience #BrandBuilding
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AI is not our friend. It was supposed to help. Instead, it’s degrading social media, content, software, customer experience, and trust.
#AI #Misinformation #enshittification #CustomerExperience #HiddenCosts