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#radpowerbikes — Public Fediverse posts

Live and recent posts from across the Fediverse tagged #radpowerbikes, aggregated by home.social.

  1. My #DadRunner adventure is on hold.

    The CSPC in the US have warned against using the batteries: cpsc.gov/Warnings/2026/CPSC-Wa

    #RadPowerBikes #RadRunner

    I've got 2 of these #ebikes I think I'll have to source aftermarket batteries instead (and I know there's no guarantee they'll be any safer)

  2. CPSC issues safety warning for Rad Power batteries, beleaguered company refuses to issue a recall or offer refunds

    Photo of an affected battery label, from the CPSC.

    The U.S. Consumer Product Safety Commission (“CPSC”) has issued a “product safety warning” urging anyone with a Rad Power Bikes battery model HL-RP-S1304 or RP-1304 to immediately cease using it and take it to a household hazardous waste collection center (here’s a list of Seattle-area locations).

    “The hazardous batteries can unexpectedly ignite and explode, posing a fire hazard to consumers, especially when the battery or the harness has been exposed to water and debris,” according to the CPSC warning (posted in full below). “CPSC is aware of 31 reports of fire, including 12 reports of property damage totaling approximately $734,500. Some of these incidents occurred when the battery was not charging, the product was not in use, and the product was in storage.”

    For Rad owners in the company’s hometown of Seattle, the warning about these e-bike batteries being “exposed to water” is particularly concerning.

    The batteries were sold with RadWagon 4, RadCity HS 4, RadRover High Step 5, RadCity Step Thru 3, RadRover Step Thru 1, RadRunner 2, RadRunner 1, RadRunner Plus, and RadExpand 5. They were also sold as replacement batteries. UPDATE: A Rad spokesperson told The New York Times they sold “100,000-plus” of the affected batteries.

    The company’s currently-available model of battery, branded as “Safe Shield” models, are not part of the recall.

    In a rare move, Rad has refused to issue a recall or offer refunds to owners. Instead, the beleaguered company that may be weeks from closing is openly disagreeing with the CPSC’s determination.

    “Rad Power Bikes firmly stands behind our batteries,” the company said in a prepared statement sent to Seattle Bike Blog (posted in full below). “Reputable, independent third-party labs tested Rad’s batteries, both as part of our typical product testing and again during the CPSC investigation, and confirmed compliance with the highest industry standards.”

    They claim that the incident rate is “a fraction of one percent,” and that “contrary to the CPSC’s statement, mere exposure to water and debris does not create a hazard; rather, significant water exposure, as warned against in our manuals, can pose a hazard.”

    Rad is putting the onus on its customers to try to parse the difference between “exposure to water” and “significant water exposure.” If this makes you uncomfortable as a Rad owner in Seattle, you’re not alone. A lot of people have been expressing confusion, anger and dismay via social media since the CPSC warning was released earlier today.

    I cannot think of another instance in which a bicycle company fought a CPSC safety warning (let us know in the comments below if you are aware of one). But Seattle Bike Blog encourages readers to take the CPSC warning seriously. Check your battery’s model for HL-RP-S1304 or RP-1304. Only exactly those models are part of the warning, so if yours is similar but not exact then you should be OK.

    Rad’s replies both at the bottom of the CPSC warning and in their longer prepared statement also point to another motive for fighting the CPSC: Staying in business. “Rad informed the agency that its demand to replace all batteries, regardless of condition, would immediately put Rad out of business, which would be of no benefit to our riders,” the company wrote in their comments included at the end of the CPSC warning.

    Your household’s health and safety is more important than Rad Power’s desire to stay in business.

    Rad is currently selling their newer model “Safe Shield” batteries at a discount for a “limited time” and “while supplies last.” For an affected RadWagon 4, for example, a replacement battery is between $300 and $450 on sale depending on capacity. Rad batteries are a proprietary design, and though there are other companies that sell battery packs marketed as replacements it is notoriously difficult for consumers to tell a reputable battery maker from one that might be cutting corners or faking certifications. This non-recall will put a lot of Rad owners in a difficult position.

    Rad Power Bikes was among the top-selling e-bike companies in the U.S. for many years. Rad customers need and deserve a clear resolution. Even if Rad disagrees, asking their customers to keep using batteries that the CPSC says could explode is simply not acceptable.

    Text of the CPSC warning

    The U.S. Consumer Product Safety Commission (CPSC) is warning consumers to immediately stop using lithium-ion batteries for Rad Power Bikes e-bikes, model numbers RP-1304 and HL-RP-S1304, because the batteries pose a risk of serious injury and death. 

    The hazardous batteries can unexpectedly ignite and explode, posing a fire hazard to consumers, especially when the battery or the harness has been exposed to water and debris. CPSC is aware of 31 reports of fire, including 12 reports of property damage totaling approximately $734,500. Some of these incidents occurred when the battery was not charging, the product was not in use, and the product was in storage. 

    CPSC urges consumers to immediately remove the battery from the e-bike and dispose of the battery following local hazardous waste disposal procedures. Do not sell or give away these hazardous batteries.

    The importer, Rad Power Bikes Inc., of Seattle, Washington has refused to agree to an acceptable recall. Given its financial situation, Rad Power Bikes has indicated to CPSC that it is unable to offer replacement batteries or refunds to all consumers. 

    The batteries were sold with the following Rad Power Bikes e-bike models and as replacement batteries: RadWagon 4, RadCity HS 4, RadRover High Step 5, RadCity Step Thru 3, RadRover Step Thru 1, RadRunner 2, RadRunner 1, RadRunner Plus, and RadExpand 5. The battery model number (HL-RP-S1304 or RP-1304) is printed on a label on the back or rear of the battery. The batteries were sold on RadPowerBikes.com and at Best Buy stores and independent bike shops nationwide for about $550 (replacement batteries) or between $1,500 and $2,000 (when sold with e-bikes).

    The batteries were manufactured in China.

    CPSC is issuing this public health and safety finding to expedite public warning about this product because individuals may be in danger from this product hazard.

    Note: Do not throw this lithium-ion battery or device in the trash, the general recycling stream (e.g., street-level or curbside recycling bins) or used battery recycling boxes found at various retail and home improvement stores. Hazardous lithium-ion batteries must be disposed of differently than other batteries because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact it ahead of time and ask whether it accepts hazardous lithium-ion batteries. If it does not, contact your municipality for further guidance.

    Upon the request of Rad Power Bikes, Inc., CPSC is including with this warning the comments of Rad Power Bikes Inc., to the extent permitted by and subject to the requirements of Section 6(b)(1) of the CPSA:

    “Rad’s Safe Shield batteries and semi-integrated batteries are not subject to the agency’s statement. Rad had the batteries re-tested by third-party labs as part of this investigation; the batteries passed these tests again. Nonetheless, in an effort to partner with the CPSC, Rad proposed multiple solutions to the agency in good faith. Rad informed the agency that its demand to replace all batteries, regardless of condition, would immediately put Rad out of business, which would be of no benefit to our riders. Rad is disappointed that it could not reach a resolution that best serves our riders and the industry at large. Rad reminds its customers to inspect batteries before use or charging and immediately stop using batteries that show signs of damage, water ingress, or corrosion, and to contact Rad so we can support our riders.”

    Incidents/Injuries: CPSC is aware of 31 reports of fire, including 12 reports of property damage totaling approximately $734,500. Some of these incidents occurred when the battery was not charging, the product was not in use, and the product was in storage. 

    Sold At: The batteries were sold on RadPowerBikes.com and at Best Buy stores and independent bike shops nationwide for about $550 (replacement batteries) or between $1,500 and $2,000 (when sold with e-bikes).

    Manufactured In: China

    Product Safety Warning Number: 26-118

    Text of Rad Power Bikes’ prepared statement

    Rad Power Bikes firmly stands behind our batteries and our reputation as leaders in the ebike industry, and strongly disagrees with the CPSC’s characterization of certain Rad batteries as defective or unsafe.

    We have a long and well-documented track record of building safe, reliable ebikes equipped with batteries that meet or exceed rigorous international safety standards, including UL-2271 and UL-2849. The CPSC proposed requiring these UL standards in January 2025, but has yet to adopt them. Rad ebikes have met these standards for years.

    Reputable, independent third-party labs tested Rad’s batteries, both as part of our typical product testing and again during the CPSC investigation, and confirmed compliance with the highest industry standards. Our understanding is that the CPSC does not dispute the conclusions of these tests. It is also our understanding that the battery itself was not independently examined per industry-accepted test standards.

    Context Matters

    The incident rate associated with the batteries in the CPSC’s notice is a fraction of one percent. While that number is low, we know even one incident is one too many, and we are heartbroken by any report involving our products.

    It is also widely understood that all lithium-ion batteries—whether in ebikes, e-scooters, laptops, or power tools—can pose a fire risk if damaged, improperly charged, exposed to excess moisture, subjected to extreme temperatures or improper modifications to the electrical components, all of which Rad repeatedly advises against in user manuals and customer safety guides. Contrary to the CPSC’s statement, mere exposure to water and debris does not create a hazard; rather, significant water exposure, as warned against in our manuals, can pose a hazard.

    These risks apply across industries and exist even in products that are fully UL compliant. Ebike batteries are significantly more powerful than household device batteries, which is why proper care and maintenance are so important and why Rad continues to invest in rider education and safety innovation.

    Rad’s Cooperation with the CPSC

    Rad hoped this process would be an opportunity to work with the agency and others in the industry to improve rider education and offer clearer, more consistent safety guidance on how to use and store ebikes and their batteries safely.

    Rad offered multiple good-faith solutions to address the agency’s concerns, including offering consumers an opportunity to upgrade to Safe Shield batteries (described below) at a substantial discount. CPSC rejected this opportunity. The significant cost of the all-or-nothing demand would force Rad to shut its doors immediately, leaving no way to support our riders or our employees.

    A Commitment to Safety and Innovation

    Rad has been a pioneer in promoting and advancing energy-efficient transportation, and our efforts to innovate and build safer, better batteries led to the development of the Rad Safe Shield battery. However, a product that incorporates new, safer, and better technology does not thereby mean that preceding products are not safe or defective. For example, when anti-lock brakes were developed, that did not render earlier cars unsafe; it simply meant a better, safer technology was available to consumers.

    That kind of thinking discourages innovation and limits the accessibility that ebikes bring to millions of people. Without the adoption of clear, common-sense standards, no electric bike manufacturer can operate with confidence.

    #SEAbikes #Seattle

  3. From what was at the time the bike industry's largest ever cash raise for a brand to scale rapidly, to now a potential closure by January. Rad Power Bikes' steady wind-up appears imminent.

    cyclingelectric.com/news/rad-p

    #radpowerbikes #ebikes #cycling #electricbikes

  4. I'm considering getting an e-bike, and the price on Rad Power bikes looks right (I also live near one of their in-person stores). Do they still have safety issues around their tires?

    #askFedi #bikes #ebikes #radbikes #radpowerbikes #radwagon

  5. Today marks hopefully the final chapter in a journey through #RadPowerBikes customer support.

    - Late November, lights fail on my #RadWagon4. When front light is disconnected, back light works, but front is borked regardless.

    - "Looks like a controller issue."
    "You certain?"
    "Oh yes, we'll send you one."

    - Two months pass, it arrives. Install it. Nope. Still borked.

    - "It's not the controller. Can you send a replacement light?"
    "We could, but it's out of stock. We'll send it once it's back."

  6. Having said that, I'm still waiting for Rad Power Bikes to send me a replacement front light. Their EU support is rather dismal, taking weeks to reply, and need guiding by the hand to a solution.

    I have an issue I told them about in December, got sent a replacement part TWO MONTHS later, which didn't solve the problem at all. And now I'm waiting again for something as simple as a front light, because supposedly it's not in stock.

    #RadPowerBikes #Cycling #bikes #warranty #support

  7. Something I should've done soon as I got my Radwagon 4, but today the Bike Register kit arrived.

    I'm not sure how effective it may be, should the bike ever get stolen, but can't say I don't take precautions.

    #cycling #bikes #RadWagon4 #RadPowerBikes

  8. #RadWagon4 #RadPowerBikes
    Few months ago, my front light crapped out. Discovered that when it's plugged in, the rear light don't work either, but soon as it's unplugged, rear light works again.

    I emailed support, and they said it was a controller issue. So after two long months, I finally received a replacement controller.

    Just spent an hour unplugging, plugging in, testing, unplugging, plugging in again, etc. 3 times just to make sure.

    Lo and behold... it's not the controller.

  9. Today has felt productive.
    Gave my bike a proper wash down getting the worst of the winter gunk off. It'll need it again before summer.

    But also degreased and oiled the chain, cleaned the battery cradle, and replaced the brake pads.

    Feels good, man.

    #ebike #radwagon4 #radpowerbikes #bikesnotcars #FuckCars

  10. Managed to unleash the full power of my #RadWagon4 today.
    Dry surface, low wind, long (private) road.
    Topped out at 26mph.
    That might not sound like a lot, but remember this is a longtail cargo bike.
    Suffice to say, I'm happy.
    #cycling #CargoBike #ebike #EggRider #RadPowerBikes

  11. Progress report with my #Radwagon4 :
    Just installed the Eggrider V2, gonna 3D print a wee little hood for it.
    Haven't done a test run yet as it's raining outside, but did get a large enough bicycle cover (No shed or indoor storage I'm afraid) so now it's at least protected from the rain and I don't get a wet bum at the start.

    I do believe however it's time to prep for a big maintenance job. Needs a good clean, brake pads and cables checking, etc.

    #Cycling #FuckCars #RadPowerBikes #CargoBike

  12. After weighing costs and future upgrades and all that, decided to purchase an Eggrider V2.

    Supposedly, the UK version of the #Radwagon4 has a 500w motor, but is restricted to 250w.
    I'd originally been thinking of upgrading the motor, but if that's what is in there already, I'll hold off for now and just unlock what I have.

    #ebike #cycling #cargobike #RadPowerBikes

  13. Ok which of you #somerville #biketooter is my #ebike twin? And where did you get the extra long milk crate? (Seen in Davis square around 7:30pm) #radpowerbikes

  14. I snapped a spoke last week, emailed #RadPowerBikes EU, and only got a response from a human yesterday. By which time I'd already ordered replacements from customspokes.co.uk. RPB wanted €3 per spoke, compared to 96p, and shipping was a fiver more from RPB! I know Rad are exiting the EU & UK markets, but I'm confident I'll be able to source replacements elsewhere.

    #ebike

  15. Some of you know I absolutely LOVE my long tail e-cargo bike.
    Today however, I got an email from the manufacturer saying they're going to be wrapping up and closing sales in the UK and EU.
    If you're interested in a Rad power bike, please go check them out now while you still can. They're probably the cheapest and best value e-cargo bikes on the market.
    There are still 3rd party suppliers of accessories like batteries and controllers, so I wont be left high and dry.
    #RadPowerBikes #RadWagon

  16. I would like to submit my entry into the #CarryShitOlympics
    Mainly because that is EXACTLY what is in those bags courtesy of my four legged friends, and destined for my compost pile.
    #RadPowerBikes #RadWagon #Cargobike