#customercare — Public Fediverse posts

🤖 Il supporto clienti accelera: oltre il 78% delle aziende prevede agent AI entro 18 mesi. Efficienza, scalabilità e nuove aspettative. #AI #CustomerCare

🔗 https://www.tomshw.it/business/oltre-il-78-delle-aziende-prevede-agent-ai-per-il-supporto-clienti-entro-18-mesi

American AI Companies Targeting IT-BPM Sector Of The Philippines

With a thriving information technology and business process management (IT-BPM) sector, the Philippines is attracting the attention of American artificial intelligence (AI) firms due to revenues generated and the existing large employment base, according to a Manila Bulletin news report citing the United States Commercial Service (USCS).

To put things in perspective, posted below is the excerpt from the Manila Bulletin report. Some parts in boldface…

The Philippines’ information technology and business process management (IT-BPM) sector has emerged as the most viable investment destination for American artificial intelligence (AI) firms, according to the United States Commercial Service (USCS).

USCS Manila commercial specialist Easter Villanueva said the IT-BPM sector is a promising market for US-based AI companies given the revenues it generates and its large employment base.

“Given the size of this sector, AI could play an important role in modernization, productivity, and movement toward higher value services,” she said in a webinar organized by the USCS last week.

The IT-BPM sector generated more than $40 billion in revenues last year, up five percent from $38 billion in 2024, based on data from the IT and Business Process Association of the Philippines (IBPAP).

IBPAP said the industry employed 1.9 million workers last year, four percent higher than the previous year’s 1.82 million employees.

This year, the IT-BPM industry is expected to generate $42 billion in revenues and create 1.97 million jobs.

As AI threatens to disrupt the industry, Villanueva said the sector is increasingly becoming more open to integrating AI into its operations, especially when it comes to voice-based services.

“I would think that they would be very much willing to explore [AI], since it is also important for workforce development,” said Villanueva.

“They want to also protect the jobs here in this market, [so] they would want to upskill their agents to be able to integrate their daily operations with AI,” she added.

Aside from the IT-BPM sector, other promising industries for American AI companies include digital transformation, financial services, telecommunications, healthcare, energy, infrastructure, and the public sector.

Villanueva said there are also opportunities in cybersecurity, data governance, and responsible AI, especially as companies become more conscious of data privacy and security.

Based on USCS estimates, AI adoption in the country remains limited, with only about 14.9 percent of companies currently using AI tools.

“This is not yet a mature AI market, and many buyers are still learning what AI can do, what it cannot do, how much it will cost, and how results can be measured. For US companies, this means that the opportunity is not only to sell, but also to educate, build trust, and demonstrate practical value,” said Villanueva.

For AI companies looking to enter the market, she said it is critical to make their use case clear by helping address a specific problem with measurable outcomes while offering cost-effective solutions.

She also recommended that firms work with local partners for market access and implementation support, embed data privacy and AI governance measures early, and adopt a consultative approach with buyers.

“Buyers can be price-sensitive, and companies may face competition from lower-cost providers…So the opportunity is real, but it will require patience, education, and a clear business case,” Villanueva said.

Let me end this piece by asking you readers: What is your reaction to this development? Do you think several AI firms in the United States will proceed to tap the IT-BPM sector of the Philippines soon? What kind of business developments do you think will happen once American AI firms start investing in the Philippines’ IT-BPM sector? Do you think political scandals or government-related blunders of the Philippines might discourage American AI companies from investing?

You may answer in the comments below. If you prefer to answer privately, you may do so by sending me a direct message online.

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Thank you for reading. If you find this article engaging, please click the like button below, share this article to others and also please consider making a donation to support my publishing. If you are looking for a copywriter to create content for your special project or business, check out my services and my portfolio. Feel free to contact me with a private message. Also please feel free to visit my Facebook page Author Carlo Carrasco and follow me on Twitter at @CarloCarrascoPH as well as on Tumblr at https://carlocarrasco.tumblr.com/ and on Instagram athttps://www.instagram.com/authorcarlocarrasco

American AI Companies Targeting IT-BPM Sector Of The Philippines

With a thriving information technology and business process management (IT-BPM) sector, the Philippines is attracting the attention of American artificial intelligence (AI) firms due to revenues generated and the existing large employment base, according to a Manila Bulletin news report citing the United States Commercial Service (USCS).

To put things in perspective, posted below is the excerpt from the Manila Bulletin report. Some parts in boldface…

The Philippines’ information technology and business process management (IT-BPM) sector has emerged as the most viable investment destination for American artificial intelligence (AI) firms, according to the United States Commercial Service (USCS).

USCS Manila commercial specialist Easter Villanueva said the IT-BPM sector is a promising market for US-based AI companies given the revenues it generates and its large employment base.

“Given the size of this sector, AI could play an important role in modernization, productivity, and movement toward higher value services,” she said in a webinar organized by the USCS last week.

The IT-BPM sector generated more than $40 billion in revenues last year, up five percent from $38 billion in 2024, based on data from the IT and Business Process Association of the Philippines (IBPAP).

IBPAP said the industry employed 1.9 million workers last year, four percent higher than the previous year’s 1.82 million employees.

This year, the IT-BPM industry is expected to generate $42 billion in revenues and create 1.97 million jobs.

As AI threatens to disrupt the industry, Villanueva said the sector is increasingly becoming more open to integrating AI into its operations, especially when it comes to voice-based services.

“I would think that they would be very much willing to explore [AI], since it is also important for workforce development,” said Villanueva.

“They want to also protect the jobs here in this market, [so] they would want to upskill their agents to be able to integrate their daily operations with AI,” she added.

Aside from the IT-BPM sector, other promising industries for American AI companies include digital transformation, financial services, telecommunications, healthcare, energy, infrastructure, and the public sector.

Villanueva said there are also opportunities in cybersecurity, data governance, and responsible AI, especially as companies become more conscious of data privacy and security.

Based on USCS estimates, AI adoption in the country remains limited, with only about 14.9 percent of companies currently using AI tools.

“This is not yet a mature AI market, and many buyers are still learning what AI can do, what it cannot do, how much it will cost, and how results can be measured. For US companies, this means that the opportunity is not only to sell, but also to educate, build trust, and demonstrate practical value,” said Villanueva.

For AI companies looking to enter the market, she said it is critical to make their use case clear by helping address a specific problem with measurable outcomes while offering cost-effective solutions.

She also recommended that firms work with local partners for market access and implementation support, embed data privacy and AI governance measures early, and adopt a consultative approach with buyers.

“Buyers can be price-sensitive, and companies may face competition from lower-cost providers…So the opportunity is real, but it will require patience, education, and a clear business case,” Villanueva said.

Let me end this piece by asking you readers: What is your reaction to this development? Do you think several AI firms in the United States will proceed to tap the IT-BPM sector of the Philippines soon? What kind of business developments do you think will happen once American AI firms start investing in the Philippines’ IT-BPM sector? Do you think political scandals or government-related blunders of the Philippines might discourage American AI companies from investing?

You may answer in the comments below. If you prefer to answer privately, you may do so by sending me a direct message online.

+++++

Thank you for reading. If you find this article engaging, please click the like button below, share this article to others and also please consider making a donation to support my publishing. If you are looking for a copywriter to create content for your special project or business, check out my services and my portfolio. Feel free to contact me with a private message. Also please feel free to visit my Facebook page Author Carlo Carrasco and follow me on Twitter at @CarloCarrascoPH as well as on Tumblr at https://carlocarrasco.tumblr.com/ and on Instagram athttps://www.instagram.com/authorcarlocarrasco

⚠️ Parlare con i clienti richiede empatia, contesto e responsabilità: l’AI può aiutare, ma delegarle tutto oggi resta un rischio. #CustomerCare #AI

🔗 https://www.tomshw.it/business/ai-email-clienti-fiducia-controlli

How a company treats you after the sale tells you everything.
We provide the support we'd want to receive.
Experience real support: https://massaxis.com
#CustomerSupport #CustomerService #CompanyValues #SupportExcellence #CustomerFirst #WeveGotYou #RealHelp #ResponsiveSupport #QualityService #CustomerCare

Macmiil La Xidhiidh Wixii Cabasho ah Ama Cilad ah Qaybta Daryeelka Macamiisha ee 555 Somtel

https://zurl.co/ePjvB
https://zurl.co/gs1GV
https://zurl.co/T7Urp
#bluekom #fiberoptic #bluekomfiber1 #internetserviceprovider #fiberopticcable
#CustomerCare #CallCenter

⁨A well-oiled machine:
I ordered an HDR. Welforces shipped an MDR. Via email I pointed this out and they said they'd send me a return courier bag and when they had the wrong one back they'd send me the right one. I told them this was their mistake and that they'd send the right one right now.
I just got an email with a shipping confirmation saying that they'd shipped THE WRONG ONE today. I called them and they explained they had shipped the correct one this time but because the paperwork that came with the wrong one was for the right one they had to, for stock control purposes account for the wrong one. I thanked them for the explanation but that told them that this is not helpful from a customer perspective. 😡⁩
#UX #CustomerCare

⁨A well-oiled machine:
I ordered an HDR. Welforces shipped an MDR. Via email I pointed this out and they said they'd send me a return courier bag and when they had the wrong one back they'd send me the right one. I told them this was their mistake and that they'd send the right one right now.
I just got an email with a shipping confirmation saying that they'd shipped THE WRONG ONE today. I called them and they explained they had shipped the correct one this time but because the paperwork that came with the wrong one was for the right one they had to, for stock control purposes account for the wrong one. I thanked them for the explanation but that told them that this is not helpful from a customer perspective. 😡⁩
#UX #CustomerCare

Macmiil La Xidhiidh Wixii Cabasho ah Ama Cilad ah Qaybta Daryeelka Macamiisha ee 555 Somtel

https://zurl.co/IyCey
https://zurl.co/13SOJ
https://zurl.co/OKKJ3
#bluekom #fiberoptic #bluekomfiber1 #internetserviceprovider #fiberopticcable
#CustomerCare #CallCenter

These days customer service is even more important. Delighted to report that we @EverythingDinosaur received six, 5-star Google reviews yesterday.

We have 428 ⭐ ⭐ ⭐ ⭐ ⭐ on Google.

Our thanks to all our customers who have taken the time and trouble to provide feedback.

It is greatly appreciated.

#CustomerService #CustomerCare #EverythingDinosaur

🤖 Scopri come l'AI può trasformare il tuo customer care, migliorando l'efficienza e la soddisfazione del cliente! #AI #CustomerCare💡

🔗 https://www.tomshw.it/business/come-usare-lai-per-migliorare-il-customer-care-2026-02-17

If you’re an SBI debit cardholder and need immediate support for lost cards, blocked transactions, replacement requests, or fraud reporting, knowing the right customer care number can save time and money.
Need support for your SBI debit card?📞
Find the official customer care numbers for lost card help, fraud reporting, PIN support & more:

https://sbi.bank.in/web/customer-care/contact-centre
https://www.bankbazaar.com/debit-card/sbi-debit-card-customer-care-number.html

#SBI #Banking #CustomerCare #DebitCard

If you’ve been with Aira since the early days, you probably know Carlo. 💙

Carlo started as a Visual Interpreter and, for long-time users, you might have worked with him to navigate through a store or solve a tricky task. When the Customer Care team formed, Carlo was one of the first to jump in and build it from the ground up.

Over nearly a decade, he’s become known for his problem-solving style and his calm presence. His favorite kind of call: the very first one. That moment when someone tries Aira for the first time and experiences the independence and empowerment it can bring.

Read Carlo's full profile → https://aira.io/staff-profile-carlo-duarte/

#AccessForAll #OnMyTerms #ExplorerCommunity #CustomerCare #VisualInterpreter #BlindAndLowVision

If you’ve been with Aira since the early days, you probably know Carlo. 💙

Carlo started as a Visual Interpreter and, for long-time users, you might have worked with him to navigate through a store or solve a tricky task. When the Customer Care team formed, Carlo was one of the first to jump in and build it from the ground up.

Over nearly a decade, he’s become known for his problem-solving style and his calm presence. His favorite kind of call: the very first one. That moment when someone tries Aira for the first time and experiences the independence and empowerment it can bring.

Read Carlo's full profile → https://aira.io/staff-profile-carlo-duarte/

#AccessForAll #OnMyTerms #ExplorerCommunity #CustomerCare #VisualInterpreter #BlindAndLowVision

I cancelled #Xfinity this morning. The #CustomerCare agent did not suck. I've heard so many stories of them sucking during this process. I've had my own experience with them sucking in one way or another. But he didn't suck. He warned me I'd be getting a survey TXT.

I cancelled #Xfinity this morning. The #CustomerCare agent did not suck. I've heard so many stories of them sucking during this process. I've had my own experience with them sucking in one way or another. But he didn't suck. He warned me I'd be getting a survey TXT.

Je näher es auf Weihnachten zugeht, desto größer wird die Anzahl der Anrufer (bei gleichzeitig sinkender Gesamtzahl der Anrufe) die alle Regeln höflichen Miteinanders ignorieren.
Schimpfen und pöbeln was das Zeug hält. Belehren uns, wieso IHRE Fehler ausschließlich UNSER Problem sind. Wir hätten dies und sollten jenes. Null Dankbarkeit für unsere Hilfe, keinen Funken Respekt... aber fordern, das können sie. Fordern, fordern, fordern. Mir reicht s echt langsam.
#CustomerCare

🌿💞 Are you looking to grow your business and need a reliable, long-term partner who brings fresh ideas and genuine commitment? With years of experience in customer care services, I offer a blend of passion, creativity, and dedication to every project. Fluent in English, German. Feel free to reach out via my website, X, Facebook, or Instagram.
With love,
Jeanne 💫
www.jeannejess.com
💗 🙏
💕
#multilingual #CustomerCare #ClientSupport #BusinessSupport #BusinessPartner #success
#mentalhealth

2/2 the noon on doctor's orders, or when I'm having a bath, etc. Even worse - I cannot call back on the number since they have made it outgoing calls only!

At this point, I don't think self-service customer care is AI-ready. 'Customer support with a human' can well be a marketable USP that could drive interest and adoption, for any brand!

#customercare #customersupport #AI

2/2 the noon on doctor's orders, or when I'm having a bath, etc. Even worse - I cannot call back on the number since they have made it outgoing calls only!

At this point, I don't think self-service customer care is AI-ready. 'Customer support with a human' can well be a marketable USP that could drive interest and adoption, for any brand!

#customercare #customersupport #AI

Frustrated as I have to keep fighting with #Airtel #customercare over email explaining them that more than 1 people in the world can have the same name but not everyone of them are their customer.

They are continuously sending their customer's private data to me over email. I wish India had a proper department where I could complain.

Frustrated as I have to keep fighting with #Airtel #customercare over email explaining them that more than 1 people in the world can have the same name but not everyone of them are their customer.

They are continuously sending their customer's private data to me over email. I wish India had a proper department where I could complain.

https://www.evshift.com/320011/new-peugeot-e-3008-customer-experience/ New Peugeot E-3008 |  Customer Experience #AllElectric #Allure #automobile #CARS #customer #CustomerCare #CustomerExperience #Design #DrivingExpertise #e3008 #ElectricCars #ElectricVehicles #EV #experience #French #NewPeugeotE3008 #peugeot #Technology #UKRoadshow

🌟 Uncover the secrets behind AI startups’ success in customer service with ChatGPT. A must-read for tech enthusiasts! 📖 https://boldlyblogged.blogspot.com/2025/02/harnessing-power-of-chatgpt-how-ai.html #AIBusiness #CustomerCare #TechStartups #TechTalk #AI

Wouldn't it be a lot more helpful if Boat and Ola had a running countdown of the number of warranty claims and refunds that are left per day/month on their website/app so that people can—like they do with IRCTC ticket booking—plan their warranty claims and refunds accordingly? 😒

#customercare #customersupport

Wouldn't it be a lot more helpful if Boat and Ola had a running countdown of the number of warranty claims and refunds that are left per day/month on their website/app so that people can—like they do with IRCTC ticket booking—plan their warranty claims and refunds accordingly? 😒

#customercare #customersupport

The evolution of #customercare: #AI and the #GenZ effect

https://www.mckinsey.com/capabilities/operations/our-insights/the-evolution-of-customer-care-ai-and-the-gen-z-effect

The evolution of #customercare: #AI and the #GenZ effect

https://www.mckinsey.com/capabilities/operations/our-insights/the-evolution-of-customer-care-ai-and-the-gen-z-effect

cliccare per ingrandire

pdf del testo di Roberto Borghi sulla mostra:
https://slowforward.net/wp-content/uploads/2024/10/testo-vetrina_70x100_customer-care-selected-items_-roberto-borghi-per-antonio-syxty.pdf
_

https://slowforward.net/2024/10/24/oggi-24-ottobre-a-milano-e-lugano-inaugurazione-della-mostra-di-antonio-syxty-customer-care-adec-arte-folini-arte/

#000000 #ADECArte #AntonioSyxty #art #arte #CustomerCare #ffffff #FoliniArte #GaiaPassaler #inaugurazione #LaMostraDellaMiaVita #mostra #RobertoBorghi #selectedItems #selectedLifeItems #vernissage

cliccare per ingrandire

pdf del testo di Roberto Borghi sulla mostra:
https://slowforward.net/wp-content/uploads/2024/10/testo-vetrina_70x100_customer-care-selected-items_-roberto-borghi-per-antonio-syxty.pdf
_

https://slowforward.net/2024/10/20/milano-lugano-dal-24-ottobre-inaugurazione-della-mostra-di-antonio-syxty-customer-care-adec-arte-folini-arte/

#000000 #ADECArte #AntonioSyxty #art #arte #CustomerCare #ffffff #FoliniArte #GaiaPassaler #inaugurazione #LaMostraDellaMiaVita #mostra #RobertoBorghi #selectedItems #selectedLifeItems #vernissage

What does "customer rights" mean in a 148,460 km² country of 171 million people?

#CustomerCare
#DirtyBusiness

https://hjr265.me/blog/all-our-customer-care-agents-are-busy-at-this-moment/

Let's show our customers that we really care about what they want... 😑🤔

https://arstechnica.com/gadgets/2024/06/microsoft-removes-documentation-for-switching-to-a-local-account-in-windows-11/

#Microsoft #windows11 #customersfirst #customercare

Let's show our customers that we really care about what they want... 😑🤔

https://arstechnica.com/gadgets/2024/06/microsoft-removes-documentation-for-switching-to-a-local-account-in-windows-11/

#Microsoft #windows11 #customersfirst #customercare

Almost every customer care call or chat I have these days includes, after solving or not solving my issue (the reason for my call/chat), "Is there anything else that I can help you with?". It briefly stumps me, since I will anyway bring up if there was indeed 'anything else'. The quip seems so bland and templatized. I think this dialog could be safely removed from the customer care script.

#customercare #communication #customerservice

Almost every customer care call or chat I have these days includes, after solving or not solving my issue (the reason for my call/chat), "Is there anything else that I can help you with?". It briefly stumps me, since I will anyway bring up if there was indeed 'anything else'. The quip seems so bland and templatized. I think this dialog could be safely removed from the customer care script.

#customercare #communication #customerservice

Don't worry at all if you have to work this weekend and maybe you need to update or make changes on your network.
We're here for you. We're constantly helping you.
#TechSupport #24x7Support #TechnicalAssistance #CustomerService #HelpDesk #ITSupport #ProblemSolving #CustomerCare #AlwaysAvailable #TechHelp #SupportTeam #RoundTheClock #CustomerAssistance #ServiceExcellence #ITServices #Troubleshooting #SupportExperts #ContinuousSupport #TechSolutions #CustomerSatisfaction

Every year, once a year, Nat West sends me a printed statement for an account that I have no memory of opening, and have never used.

This year, I thought I'd save them the trouble, and phoned to close the account.

I just wasted ten minutes of my life on hold trying to save them time and money. No answer.

Screw it. I'll just keep throwing the annual statement away every year. It's no skin of my nose.

#CustomerCare #IDontThinkSo

Every year, once a year, Nat West sends me a printed statement for an account that I have no memory of opening, and have never used.

This year, I thought I'd save them the trouble, and phoned to close the account.

I just wasted ten minutes of my life on hold trying to save them time and money. No answer.

Screw it. I'll just keep throwing the annual statement away every year. It's no skin of my nose.

#CustomerCare #IDontThinkSo

I don’t generally miss #Twitter but I’m realizing the #customercare piece really served a psychological function. Now that I’ve stopped using Twitter, customer service irritants that I used to resolve by tweet linger and annoy me.

I don’t generally miss #Twitter but I’m realizing the #customercare piece really served a psychological function. Now that I’ve stopped using Twitter, customer service irritants that I used to resolve by tweet linger and annoy me.

This, after they discriminated against me as a Deaf customer (“my supervisor will call you”) and assumed I have $1300 to put on hold to get a replacement device even though I’ve paid for Apple Care. I told them multiple times throughout the chat that I was not happy with the support I was given and was actually pretty angry. This is so incredibly inappropriate.

#Apple #CustomerCare #DisabilityDiscrimination #BadCustomerService

@stux This is really impressive! #customerservice #customercare

@stux This is really impressive! #customerservice #customercare

Gli ERP sono sistemi integrati avanzati per la gestione del proprio business e indispensabili in determinati contesti.
Nel mondo del software libero ce ne sono pochissimi con licenza interamente libera. Uno di questi è ERPNext: https://github.com/frappe/erpnext

Valide alternative, ma più limitate, sono Odoo e SuiteCRM.

PS: Anche noi lo stiamo utilizzando da alcune settimane 😃

#erp #gnulinux #crm #customercare #unitoo #unitootips