#customer-service — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #customer-service, aggregated by home.social.
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UK's 'worst' broadband confirmed and these big providers are bottom of the list
https://web.brid.gy/r/https://www.mirror.co.uk/tech/worst-uk-broadband-connection-issues-37487533
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UK's 'worst' broadband confirmed and these big providers are bottom of the list
https://web.brid.gy/r/https://www.mirror.co.uk/tech/worst-uk-broadband-connection-issues-37487533
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Sure, i guess…. #customerservice #fail #ticketmaster
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Sure, i guess…. #customerservice #fail #ticketmaster
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#Repost @cfh_unfiltered
A Taco Bell manager tells a customer to pick up his trash, he explodes on her, and it escalates fast. You can hear the fear in her voice, but she handled a genuinely terrifying situation like an absolute pro. I hope she’s doing okay, any woman would be scared out of her mind here. Watch for yourself. 👇 #CustomerService #TacoBell #racistkaren -
Big bank: All our representatives are assisting other customers.
Number of representatives: One
🙄
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Big bank: All our representatives are assisting other customers.
Number of representatives: One
🙄
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Don't love the experience of calling a company for service, and getting a message saying "currently closed - our hours are 9am to 6pm" and you're calling at 9:10am.
Gives a sense that they really can't be bothered.
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Don't love the experience of calling a company for service, and getting a message saying "currently closed - our hours are 9am to 6pm" and you're calling at 9:10am.
Gives a sense that they really can't be bothered.
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Britain's 'worst' broadband confirmed and some popular providers are on the list
https://web.brid.gy/r/https://www.mirror.co.uk/tech/worst-uk-broadband-providers-complaints-37473532
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Britain's 'worst' broadband confirmed and some popular providers are on the list
https://web.brid.gy/r/https://www.mirror.co.uk/tech/worst-uk-broadband-providers-complaints-37473532
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Home builder thinks hiring the hammer alone will build the house, layoffs carpenters
Uber lays off 10 percent of its customer service team in favor of using AI - Engadget
https://www.engadget.com/2221547/uber-lays-off-10-percent-customer-service-team-ai/
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Home builder thinks hiring the hammer alone will build the house, layoffs carpenters
Uber lays off 10 percent of its customer service team in favor of using AI - Engadget
https://www.engadget.com/2221547/uber-lays-off-10-percent-customer-service-team-ai/
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@hacks4pancakes
Lots of folks might not realize that any job/gig where you interact with others has a very real “ #CustomerService “ component.I do tech kinda stuff for my “day job” and there’s a large amount of it that is simply getting folks what they need/want, though there are specific skills involved.
#Politeness #listening #kindness etc -
@hacks4pancakes
Lots of folks might not realize that any job/gig where you interact with others has a very real “ #CustomerService “ component.I do tech kinda stuff for my “day job” and there’s a large amount of it that is simply getting folks what they need/want, though there are specific skills involved.
#Politeness #listening #kindness etc -
Claude By Anthropic Customer Service, Contact Information
Claude By Anthropic customer service and support page. Positive and negative reviews about Claude By Anthropic.
https://appcustomerservice.com/app/6473753684/claude-by-anthropic
#AI #artificalintelligence #claude #antrhphic #customerservice #help
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Claude By Anthropic Customer Service, Contact Information
Claude By Anthropic customer service and support page. Positive and negative reviews about Claude By Anthropic.
https://appcustomerservice.com/app/6473753684/claude-by-anthropic
#AI #artificalintelligence #claude #antrhphic #customerservice #help
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My Ebike Delivery Went Missing. When I Tried to Recover It, I Ended Up in Chatbot Hell
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My Ebike Delivery Went Missing. When I Tried to Recover It, I Ended Up in Chatbot Hell
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An active loyalty club member spends about ten percent more than one who's enrolled but checked out — and the ones who actually redeem rewards spend twenty-five percent more.
Read more 👉 https://lttr.ai/AtJV0
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An active loyalty club member spends about ten percent more than one who's enrolled but checked out — and the ones who actually redeem rewards spend twenty-five percent more.
Read more 👉 https://lttr.ai/AtJV0
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Loyalty schemes are designed around the very best customers — the top-tier flyer with the VIP line, the white-glove treatment, the invitation to the special event. What about everyone else?
Read more 👉 https://lttr.ai/AtJNl
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Loyalty schemes are designed around the very best customers — the top-tier flyer with the VIP line, the white-glove treatment, the invitation to the special event. What about everyone else?
Read more 👉 https://lttr.ai/AtJNl
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What happens when you've got a giant "middle" of users who plateaued years ago and never went deeper, because every new feature got buried under the last one?
Read more 👉 https://lttr.ai/AtHKS
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What happens when you've got a giant "middle" of users who plateaued years ago and never went deeper, because every new feature got buried under the last one?
Read more 👉 https://lttr.ai/AtHKS
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In this episode: a software team sitting on a mountain of customer complaints, all asking for the same thing — and the slow, awful realization that the thing people were begging for had been in the product the entire time.
Read more 👉 https://lttr.ai/AtHBA
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In this episode: a software team sitting on a mountain of customer complaints, all asking for the same thing — and the slow, awful realization that the thing people were begging for had been in the product the entire time.
Read more 👉 https://lttr.ai/AtHBA
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Nooobody wants #robot #dogs! Can’t we unite around that, too? people don’t want a robot friend or robot blow up doll (a few people might want that) or a robot #writer or robot cops or killing machines or #robot drivers, robot mechanics, a robot #coder, a robot #customerservice screaming, human, please! And AS IF WE DON’T HAVE ENOUGH REAL CATS OR DOGS… NOW, a robot cleaner is something we could probably use. I also don’t want #touchscreen on everything. I don’t want #screens.
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Nooobody wants #robot #dogs! Can’t we unite around that, too? people don’t want a robot friend or robot blow up doll (a few people might want that) or a robot #writer or robot cops or killing machines or #robot drivers, robot mechanics, a robot #coder, a robot #customerservice screaming, human, please! And AS IF WE DON’T HAVE ENOUGH REAL CATS OR DOGS… NOW, a robot cleaner is something we could probably use. I also don’t want #touchscreen on everything. I don’t want #screens.
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Research shows the average business website can improve conversions by 35% or more just by fixing a few basic problems.
Read more 👉 https://lttr.ai/As2fD
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Research shows the average business website can improve conversions by 35% or more just by fixing a few basic problems.
Read more 👉 https://lttr.ai/As2fD
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Ah, nothing screams "customer service" like closing over half of home insurance #claims without paying a dime. 🏠🔒 Don’t worry, it’s not you, it's your browser's fault. Go ahead, disable all your defenses and hope for the best! 😂🤦♂️
https://www.expressnews.com/business/article/san-antonio-usaa-insurance-claims-rejected-22293061.php #customerservice #homeinsurance #fraud #browserissues #insurancefail #HackerNews #ngated -
Ah, nothing screams "customer service" like closing over half of home insurance #claims without paying a dime. 🏠🔒 Don’t worry, it’s not you, it's your browser's fault. Go ahead, disable all your defenses and hope for the best! 😂🤦♂️
https://www.expressnews.com/business/article/san-antonio-usaa-insurance-claims-rejected-22293061.php #customerservice #homeinsurance #fraud #browserissues #insurancefail #HackerNews #ngated -
I’m paying £450 a month for a #Peugeot #EV I can’t drive
The #car lease company won’t rescind my contract because it says the #vehicle is driveable.
The only problem is, it won’t even charge and hasn’t for 2 months
https://www.theguardian.com/money/2026/jun/30/im-paying-450-a-month-for-a-peugeot-ev-i-cant-drive
#consumer #AutoRepairs #irresponsible #greed #CorporateTerrorism #repairs #CustomerService
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I’m paying £450 a month for a #Peugeot #EV I can’t drive
The #car lease company won’t rescind my contract because it says the #vehicle is driveable.
The only problem is, it won’t even charge and hasn’t for 2 months
https://www.theguardian.com/money/2026/jun/30/im-paying-450-a-month-for-a-peugeot-ev-i-cant-drive
#consumer #AutoRepairs #irresponsible #greed #CorporateTerrorism #repairs #CustomerService
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My experience using Chinese Taobao taught me this: when a company gets big enough, it can use AI to brush people off and simply ignore the problems.
(Note: content is translated by ChatGPT.)
#Taobao #CustomerService #AI #CustomerExperience #ConsumerRights #OnlineShopping #TechSupport #UserExperience
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My experience using Chinese Taobao taught me this: when a company gets big enough, it can use AI to brush people off and simply ignore the problems.
(Note: content is translated by ChatGPT.)
#Taobao #CustomerService #AI #CustomerExperience #ConsumerRights #OnlineShopping #TechSupport #UserExperience
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When a small business makes a mistake, customers are more likely to give them another chance.
Read more 👉 https://lttr.ai/As90V
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When a small business makes a mistake, customers are more likely to give them another chance.
Read more 👉 https://lttr.ai/As90V
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Aussie Space Travellers 📣 Due to the #Telstra outage you might experience difficulties in reaching the Spaceships HQ (or our depots) in Australia.
Please connect to Wi-Fi or use data to send the crew an email 👇
https://spaceshipsrentals.com.au/about/contact-usOr contact us via social.
Hopefully the phone issues will be fixed soon.In the meantime, what would be a good song for such a moment? Probably not the Stereo MC’s Connected 🫣
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Lookout Santa Cruz: How buying a washing machine became an AI comedy: Why the AI customer service revolution is a failure. “In too many cases, AI is deployed less to improve service than to create a barrier between customers and the people who could actually help them. The result is a system that saves businesses money while shifting costs onto customers.”
https://rbfirehose.com/2026/07/06/lookout-santa-cruz-how-buying-a-washing-machine-became-an-ai-comedy-why-the-ai-customer-service-revolution-is-a-failure/ -
Lookout Santa Cruz: How buying a washing machine became an AI comedy: Why the AI customer service revolution is a failure. “In too many cases, AI is deployed less to improve service than to create a barrier between customers and the people who could actually help them. The result is a system that saves businesses money while shifting costs onto customers.”
https://rbfirehose.com/2026/07/06/lookout-santa-cruz-how-buying-a-washing-machine-became-an-ai-comedy-why-the-ai-customer-service-revolution-is-a-failure/ -
Since when are Walmart and Goodwill the same company?
I ordered 12 packs of toilet paper from Walmart but received only 2. The delivery driver claimed the app showed 12, but the store only handed him 2. It was easy to get a refund, but since I have 4 local Walmarts, I asked the chat agent which specific store fulfilled the order so I could avoid it when I re-order. Instead, the Walmart agent gave me the address for a Goodwill in another state. 🤔
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Since when are Walmart and Goodwill the same company?
I ordered 12 packs of toilet paper from Walmart but received only 2. The delivery driver claimed the app showed 12, but the store only handed him 2. It was easy to get a refund, but since I have 4 local Walmarts, I asked the chat agent which specific store fulfilled the order so I could avoid it when I re-order. Instead, the Walmart agent gave me the address for a Goodwill in another state. 🤔
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Research from multiple UX sources shows that every accessibility improvement for seniors makes products better for everyone.
Read more 👉 https://lttr.ai/AstvV
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Research from multiple UX sources shows that every accessibility improvement for seniors makes products better for everyone.
Read more 👉 https://lttr.ai/AstvV
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So I generally hate being forced to use AI, but Cloudflare's isn't half bad when I'm asking questions -- it can read the page data and it shows full reasoning, and they've built skills for it to invoke. Ok, so far not bad.
Three times today I've watched this thing argue itself in frigging circles trying to solve my problem. I'm pretty sure I've just lit a section of forest on fire roughly equivalent to the area of Rhode Island.
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So I generally hate being forced to use AI, but Cloudflare's isn't half bad when I'm asking questions -- it can read the page data and it shows full reasoning, and they've built skills for it to invoke. Ok, so far not bad.
Three times today I've watched this thing argue itself in frigging circles trying to solve my problem. I'm pretty sure I've just lit a section of forest on fire roughly equivalent to the area of Rhode Island.
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Wie gut funktioniert #KI im Support wirklich? Eine Bekannte aus dem eCommerce-Mittelstand hat gerade den perfekten Usecase geliefert.
Nach der Einführung einer 80.000€ teuren custom-trainierten KI ür den Support-Chat fiel ihr Net-Promoter-Score von guten 8 auf magere 3. Die Quote der direkt gelösten Fälle (1. Kontakt) brach von 64% auf unter 25% ein.
Das Management so: "Lass mal 1/3 der menschlichen Agents entlassen!"
Der Rest der Abteilung darf nun per Anordnung 5 Überstunden pro Woche machen, um den ungelösten KI-Rückstau manuell abzuarbeiten. Läuft, würde ich sagen.
#KuenstlicheIntelligenz #AI #Service #Arbeitsbedingungen #CustomerService
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Wie gut funktioniert #KI im Support wirklich? Eine Bekannte aus dem eCommerce-Mittelstand hat gerade den perfekten Usecase geliefert.
Nach der Einführung einer 80.000€ teuren custom-trainierten KI ür den Support-Chat fiel ihr Net-Promoter-Score von guten 8 auf magere 3. Die Quote der direkt gelösten Fälle (1. Kontakt) brach von 64% auf unter 25% ein.
Das Management so: "Lass mal 1/3 der menschlichen Agents entlassen!"
Der Rest der Abteilung darf nun per Anordnung 5 Überstunden pro Woche machen, um den ungelösten KI-Rückstau manuell abzuarbeiten. Läuft, würde ich sagen.
#KuenstlicheIntelligenz #AI #Service #Arbeitsbedingungen #CustomerService
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Why Are Small Businesses Winning in the Age of Artificial Intelligence?
For decades, large businesses had advantages that smaller companies could only dream about.They had larger marketing budgets.They had bigger teams.They had dedicated departments for design, finance, customer service, software development, and operations.Small businesses often struggled to compete because they simply did not have the same resources.Today, that advantage is beginning to shrink.Artificial intelligence is helping level the playing field, allowing small businesses to operate more […] -
Why Are Small Businesses Winning in the Age of Artificial Intelligence?
For decades, large businesses had advantages that smaller companies could only dream about.They had larger marketing budgets.They had bigger teams.They had dedicated departments for design, finance, customer service, software development, and operations.Small businesses often struggled to compete because they simply did not have the same resources.Today, that advantage is beginning to shrink.Artificial intelligence is helping level the playing field, allowing small businesses to operate more […]