#customer-service — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #customer-service, aggregated by home.social.
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"To serve you better, we're removing these channels from your TV package, increasing the monthly price, and reducing the TV+internet bundling discount by $5."
#SaskTel #CableCompany #TelephoneCompany #TelCo #service #CustomerService #SK #Canada
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"To serve you better, we're removing these channels from your TV package, increasing the monthly price, and reducing the TV+internet bundling discount by $5."
#SaskTel #CableCompany #TelephoneCompany #TelCo #service #CustomerService #SK #Canada
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"To serve you better, we're removing these channels from your TV package, increasing the monthly price, and reducing the TV+internet bundling discount by $5."
#SaskTel #CableCompany #TelephoneCompany #TelCo #service #CustomerService #SK #Canada
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"To serve you better, we're removing these channels from your TV package, increasing the monthly price, and reducing the TV+internet bundling discount by $5."
#SaskTel #CableCompany #TelephoneCompany #TelCo #service #CustomerService #SK #Canada
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"To serve you better, we're removing these channels from your TV package, increasing the monthly price, and reducing the TV+internet bundling discount by $5."
#SaskTel #CableCompany #TelephoneCompany #TelCo #service #CustomerService #SK #Canada
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https://www.europesays.com/ie/676859/ Whispering Complaints Into Your Phone May Be the Future of Customer Feedback #ArtificialIntelligence #chat #CustomerService #Éire #IE #Ireland #Software #surveys #Technology #texting
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Whispering Complaints Into Your Phone May Be the Future of Customer Feedback
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Whispering Complaints Into Your Phone May Be the Future of Customer Feedback
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Whispering Complaints Into Your Phone May Be the Future of Customer Feedback
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Whispering Complaints Into Your Phone May Be the Future of Customer Feedback
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Whispering Complaints Into Your Phone May Be the Future of Customer Feedback
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I won’t do that. Don’t worry. #CustomerService
RE: https://bsky.app/profile/did:plc:l4yd65v7hem3eraumehafk2y/post/3muskbak3h22d -
Paediatrician names vitamin most kids need in autumn and winter with 48p-a-day fix
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Why “Customer Service” Is a Lie
By Cliff Potts, CSO, and Editor-in-Chief of WPS News
Hiawatha, Iowa, USA
Published September 4, 2026A Job Title Designed to Depress Wages
The term “customer service” is not descriptive. It is strategic.
At GoDaddy, workers routinely perform technical labor—diagnosing DNS failures, troubleshooting hosting stacks, resolving SSL issues, and untangling email delivery problems—while being classified under a job title associated with low-wage call centers.
This is not semantic drift. It is wage architecture.
By labeling technical support as “customer service,” the company benchmarks pay against the lowest-paying category possible while extracting higher-value labor. The title does the work that payroll will not.
Technical Labor Without Technical Pay
The tasks are not ambiguous. They require system literacy, procedural reasoning, and error isolation under time pressure. These are not conversational skills. They are technical competencies.
Yet compensation remains anchored to the idea that the worker is primarily calming customers rather than resolving infrastructure failures. The result is predictable: skilled labor, flattened into an entry-level pay band.
This is how companies suppress wages without violating any single rule. The work is real. The title is fiction.
Metrics That Ignore the Work
Performance is measured not by problems solved, but by calls closed, scripts followed, and time reduced. Complexity is treated as inefficiency. Accuracy is secondary to throughput.
When technical problems take time—as they inevitably do—workers are penalized for the very labor they were hired to perform. The system rewards speed over correctness and politeness over resolution.
Under these conditions, the job title becomes a disciplinary tool. If the role is “customer service,” then depth is unnecessary and hesitation is failure.
Management Without Accountability
Supervisors are often empowered to motivate but not to compensate. Verbal assurances of advancement, raises, or reclassification are offered freely. When workers attempt to formalize those promises, the response is procedural: Do you have it in writing?
This structure is intentional. Authority is diffused downward. Responsibility is retained upward. Workers are encouraged to trust managers who lack the power to deliver.
Hope replaces contracts. Documentation replaces intent.
Why This Structure Persists
Calling technical labor “customer service” solves multiple problems at once. It keeps wages low. It simplifies hiring. It blunts legal exposure. It normalizes turnover.
Most importantly, it externalizes frustration. When customers are unhappy, it is framed as a service issue. When workers are underpaid, it is framed as an entry-level reality.
The system does not misclassify by accident. It misclassifies because it works.
The Cost of the Lie
The long-term cost is not just worker burnout, though burnout is guaranteed. The deeper cost is institutional degradation. When technical labor is undervalued, systems decay. Knowledge leaves. Errors repeat.
Customers experience this as incompetence. Workers experience it as disposability. Management experiences it as acceptable churn.
Calling this “customer service” is not a misunderstanding.
It is the mechanism.For more social commentary, please see Occupy 2.5 at https://Occupy25.com
References (APA)
Braverman, H. (1974). Labor and monopoly capital: The degradation of work in the twentieth century. Monthly Review Press.
Graeber, D. (2018). Bullshit jobs: A theory. Simon & Schuster.
Kalleberg, A. L. (2011). Good jobs, bad jobs. Russell Sage Foundation.
#customerService #GoDaddy #jobMisclassification #laborPractices #techLabor #technicalSupport #wageSuppression #WPSNews -
CEO Natasha del Barrio Discusses BMW of Pharr Opening
Natasha del Barrio. Photo by Noah Mangum González / Texas Border Busin…
#Germany #DE #Europe #EU #Europa #BMW #autoindustry #automotivenews #BertOgdenAutoGroup #BMWofPharr #BusinessGrowth #CommunityInvestment #Customerservice #economicdevelopment #grandopening #HidalgoCounty #jobcreation #PharrTexas #Philanthropy #retaildevelopment #RGV #RioGrandeValley #SouthTexas #TexasBorderBusiness #TexasBusiness
https://www.europesays.com/germany/83477/ -
“Your call is very important to us. Please continue to hold for the next available agent.”
I’ve heard that message about 300 times now in the 2+ hours I’ve been on hold with our local tax office.
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“Your call is very important to us. Please continue to hold for the next available agent.”
I’ve heard that message about 300 times now in the 2+ hours I’ve been on hold with our local tax office.
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“Your call is very important to us. Please continue to hold for the next available agent.”
I’ve heard that message about 300 times now in the 2+ hours I’ve been on hold with our local tax office.
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“Your call is very important to us. Please continue to hold for the next available agent.”
I’ve heard that message about 300 times now in the 2+ hours I’ve been on hold with our local tax office.
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“Your call is very important to us. Please continue to hold for the next available agent.”
I’ve heard that message about 300 times now in the 2+ hours I’ve been on hold with our local tax office.
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@DMakarios I bought a febc radio that way (they are very good - SW FM AM, 3 different ways of charging). The only minus with them was that it got recorded at their end as a donation and I get occasional promotional emails as a result.
#radio #customerservice -
@DMakarios I bought a febc radio that way (they are very good - SW FM AM, 3 different ways of charging). The only minus with them was that it got recorded at their end as a donation and I get occasional promotional emails as a result.
#radio #customerservice -
omggg I HATE answering questions that are - like - choose your own adventure - like - "how long will this take?" - and how am I supposed to answer that without going down all the possible routes and what ifs and communication options not to mention just "in office" traffic day by day like - NOW I'VE BEEN TALKING FOR 30 MINUTES AND I CANNOT GIVE YOU A STRAIGHT ANSWER
#work-problems #dealing-with-the-public #customer-service -
Waitrose and M&S confirm opening of new stores with full list of 7 locations named
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I'm British Airways cabin crew - do 1 thing before you board plane for easier trip
https://web.brid.gy/r/https://www.mirror.co.uk/lifestyle/im-british-airways-cabin-crew-37602240
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I'm British Airways cabin crew - do 1 thing before you board plane for easier trip
https://web.brid.gy/r/https://www.mirror.co.uk/lifestyle/im-british-airways-cabin-crew-37602240
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I'm British Airways cabin crew - do 1 thing before you board plane for easier trip
https://web.brid.gy/r/https://www.mirror.co.uk/lifestyle/im-british-airways-cabin-crew-37602240
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I'm British Airways cabin crew - do 1 thing before you board plane for easier trip
https://fed.brid.gy/r/https://www.mirror.co.uk/lifestyle/im-british-airways-cabin-crew-37602240
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I'm British Airways cabin crew - do 1 thing before you board plane for easier trip
https://web.brid.gy/r/https://www.mirror.co.uk/lifestyle/im-british-airways-cabin-crew-37602240
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Andy Burnham pledges 'cowboy builders' crackdown to stop dodgy traders ripping off households
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Andy Burnham pledges 'cowboy builders' crackdown to stop dodgy traders ripping off households
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Andy Burnham pledges 'cowboy builders' crackdown to stop dodgy traders ripping off households
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Andy Burnham pledges 'cowboy builders' crackdown to stop dodgy traders ripping off households
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Watch Now: https://zurl.co/gHexv
Custom Support Process Setup | Build an Efficient Customer Support Workflow
#CustomSupportProcess #CustomerSupport #SupportProcess #CRM #CustomerService #SupportWorkflow #CaseManagement #CustomerExperience #SupportAutomation #BusinessGrowth -
Not Aldi, Not Costco: This Is Consumer Reports’ Highest-Rated Grocery Chain In The Northeast
Grocery stores across the country all do things a little differently. Whether it’s taking steps to improve customer…
#Germany #DE #Europe #EU #Europa #Aldi #consumerreports #Costco #Customerservice #grocerystores #Süd&Nord #wegmans #Wegmanspharmacy
https://www.europesays.com/germany/74893/ -
Samsung Canada Named an IDC CIO Awards 2026 Canada Winner
Recognition highlights IT innovation designed to make customer support simpler, faster and more connected TORONTO, August 17, 2026–(BUSINESS…
#EuropeSays #Korea #KR #Samsung #businessvalue #Canada #customerrelationships #customerservice #DigitalTransformation #SamsungGroup
https://www.europesays.com/korea/122212/ -
Samsung Canada Named an IDC CIO Awards 2026 Canada Winner
Recognition highlights IT innovation designed to make customer support simpler, faster and more connected TORONTO, August 17, 2026–(BUSINESS…
#Canada #businessvalue #customerrelationships #customerservice #DigitalTransformation #Samsung
https://www.europesays.com/canada/170995/ -
Sweet!
Writing in a cafe (don't @ me about the cliche). Just saw an exchange between customers and one of the staff.
It seems at least one of the customers is deaf, and a staff member came over to sign to them that the cafe is closing in five minutes.
Proper discussion too, not just the one phrase a staff member had learned.
Gold star for customer service!
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Sweet!
Writing in a cafe (don't @ me about the cliche). Just saw an exchange between customers and one of the staff.
It seems at least one of the customers is deaf, and a staff member came over to sign to them that the cafe is closing in five minutes.
Proper discussion too, not just the one phrase a staff member had learned.
Gold star for customer service!
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Sweet!
Writing in a cafe (don't @ me about the cliche). Just saw an exchange between customers and one of the staff.
It seems at least one of the customers is deaf, and a staff member came over to sign to them that the cafe is closing in five minutes.
Proper discussion too, not just the one phrase a staff member had learned.
Gold star for customer service!
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Sweet!
Writing in a cafe (don't @ me about the cliche). Just saw an exchange between customers and one of the staff.
It seems at least one of the customers is deaf, and a staff member came over to sign to them that the cafe is closing in five minutes.
Proper discussion too, not just the one phrase a staff member had learned.
Gold star for customer service!
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https://www.europesays.com/ie/636677/ The next AI winners may look nothing like Nvidia or Micron: One Big Investment Idea #AI #AiInfrastructure #ArtificialIntelligence #ArtificialIntelligence #BrianChesky #CustomerService #Éire #IE #Ireland #Technology
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Dimalukan dan dipersalahkan atas imbasan QR yang rosak—kemudian terpaksa turun dari bas, tak sampai ke destinasi. Teknologi sepatutnya memberi manfaat kepada kita, bukan memalukan kita.
https://the-kalvin.pckt.blog/chaos-qr-di-bas-merah-jambu-pscefky
#blog #writing #essay #sabah #malaysia #bus #bas #publictransport #transport #commute #techfail #frustration #customerservice #urbanlife
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Dimalukan dan dipersalahkan atas imbasan QR yang rosak—kemudian terpaksa turun dari bas, tak sampai ke destinasi. Teknologi sepatutnya memberi manfaat kepada kita, bukan memalukan kita.
https://the-kalvin.pckt.blog/chaos-qr-di-bas-merah-jambu-pscefky
#blog #writing #essay #sabah #malaysia #bus #bas #publictransport #transport #commute #techfail #frustration #customerservice #urbanlife
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Dimalukan dan dipersalahkan atas imbasan QR yang rosak—kemudian terpaksa turun dari bas, tak sampai ke destinasi. Teknologi sepatutnya memberi manfaat kepada kita, bukan memalukan kita.
https://the-kalvin.pckt.blog/chaos-qr-di-bas-merah-jambu-pscefky
#blog #writing #essay #sabah #malaysia #bus #bas #publictransport #transport #commute #techfail #frustration #customerservice #urbanlife
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Dimalukan dan dipersalahkan atas imbasan QR yang rosak—kemudian terpaksa turun dari bas, tak sampai ke destinasi. Teknologi sepatutnya memberi manfaat kepada kita, bukan memalukan kita.
https://the-kalvin.pckt.blog/chaos-qr-di-bas-merah-jambu-pscefky
#blog #writing #essay #sabah #malaysia #bus #bas #publictransport #transport #commute #techfail #frustration #customerservice #urbanlife
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Dimalukan dan dipersalahkan atas imbasan QR yang rosak—kemudian terpaksa turun dari bas, tak sampai ke destinasi. Teknologi sepatutnya memberi manfaat kepada kita, bukan memalukan kita.
https://the-kalvin.pckt.blog/chaos-qr-di-bas-merah-jambu-pscefky
#blog #writing #essay #sabah #malaysia #bus #bas #publictransport #transport #commute #techfail #frustration #customerservice #urbanlife
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[MS] Embarrassed and blamed for a faulty QR scan—then forced off the bus. Technology should serve us, not shame us.
https://the-kalvin.pckt.blog/chaos-qr-di-bas-merah-jambu-pscefky
#blog #writing #essay #sabah #malaysia #bus #bas #publictransport #transport #commute #techfail #frustration #customerservice #urbanlife #dailycommute
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[MS] Embarrassed and blamed for a faulty QR scan—then forced off the bus. Technology should serve us, not shame us.
https://the-kalvin.pckt.blog/chaos-qr-di-bas-merah-jambu-pscefky
#blog #writing #essay #sabah #malaysia #bus #bas #publictransport #transport #commute #techfail #frustration #customerservice #urbanlife #dailycommute
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[MS] Embarrassed and blamed for a faulty QR scan—then forced off the bus. Technology should serve us, not shame us.
https://the-kalvin.pckt.blog/chaos-qr-di-bas-merah-jambu-pscefky
#blog #writing #essay #sabah #malaysia #bus #bas #publictransport #transport #commute #techfail #frustration #customerservice #urbanlife #dailycommute
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[MS] Embarrassed and blamed for a faulty QR scan—then forced off the bus. Technology should serve us, not shame us.
https://the-kalvin.pckt.blog/chaos-qr-di-bas-merah-jambu-pscefky
#blog #writing #essay #sabah #malaysia #bus #bas #publictransport #transport #commute #techfail #frustration #customerservice #urbanlife #dailycommute
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[MS] Embarrassed and blamed for a faulty QR scan—then forced off the bus. Technology should serve us, not shame us.
https://the-kalvin.pckt.blog/chaos-qr-di-bas-merah-jambu-pscefky
#blog #writing #essay #sabah #malaysia #bus #bas #publictransport #transport #commute #techfail #frustration #customerservice #urbanlife #dailycommute
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Standard Chartered, like many banks, has encouraged customers to embrace online and self-service banking. When online banking becomes unavailable, though, the cost is not just “inconvenience” — customers may lose time, miss payments or transactions, and have to find less convenient alternatives.
Reliable digital banking matters when customers are increasingly expected to rely on it.
#StandardChartered #OnlineBanking #DigitalBanking #CustomerService #HongKong
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Standard Chartered, like many banks, has encouraged customers to embrace online and self-service banking. When online banking becomes unavailable, though, the cost is not just “inconvenience” — customers may lose time, miss payments or transactions, and have to find less convenient alternatives.
Reliable digital banking matters when customers are increasingly expected to rely on it.
#StandardChartered #OnlineBanking #DigitalBanking #CustomerService #HongKong
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The best micro-experience happens exactly when the customer needs it, not when it's convenient for you.
Read more 👉 https://lttr.ai/At6YC
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The best micro-experience happens exactly when the customer needs it, not when it's convenient for you.
Read more 👉 https://lttr.ai/At6YC
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The best micro-experience happens exactly when the customer needs it, not when it's convenient for you.
Read more 👉 https://lttr.ai/At6YC
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The best micro-experience happens exactly when the customer needs it, not when it's convenient for you.
Read more 👉 https://lttr.ai/At6YC
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The best micro-experience happens exactly when the customer needs it, not when it's convenient for you.
Read more 👉 https://lttr.ai/At6YC
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So, that was Dorum / Dorum-Neufeld. I can cross them off my list, and not bother with them ever again. I had a good lunch, and a helpful person sold me postcards, but aside from an impressive tower and a few fishing boats, it wasn't worth walking 14km there and back.
Walking? Yes, because they do not have a functioning bus service or a friendly customer travel service. Just not worth the effort.