#customer-service — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #customer-service, aggregated by home.social.
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Plenty of bad and annoying things about Apple and iCloud in particular, but one good experience I've always had is if I buy something on the App Store or a subscription or anything through the Apple Store, and then ask for a refund within a few hours or days, they pretty much always refund it in full within 24 hours of the request.
It makes doing things like trying out a bit of software... realizing I don't like it or it doesn't do what I want... and ‘giving it back' much easier.
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TUI Wednesday update on jet fuel after official makes direct statement to passengers
An executive spoke out as bookings for summer are down, and explained how new fuel sources are being…
#NewsBeep #News #Headlines #ABTA #Customerservice #HalfTerm #hurricane #Iran #MiddleEast #TUI #UK #UnitedKingdom
https://www.newsbeep.com/536516/ -
In a world where Gen Z would rather lose a finger than make a phone call, how do businesses keep real human connections alive?
Read more 👉 https://lttr.ai/Aq0Is
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Poundland in Accrington, Lancashire (the English one) today refused to allow access an operator till for a customer in a wheelchair, so she told the staff member she was welcome to put it all back on the shelf.
Totally agree.
They already had a girl working a proper till, but she was only willing to do a refund for a lady who’d bought the wrong batteries.
Don’t care how ‘cheap’ the goods are (and they’re not a ‘Pound’ in that store any more). If you force folk to use self-service tills, you don’t deserve any business. Not just from disabled customers either.
Can guarantee the millionaire owners/board are not on minimum wage, or using self-service tills.
#disability #Millionaires #selfservice #poundland #customerservice -
🦄✨ Breaking news: #Telus, the Canadian #telecom juggernaut, has discovered a groundbreaking use for AI—altering accents of call agents—because clearly, nothing else in tech needed improvement! 🤖🎉 Now, if only #AI could help them understand customer service... 🙄📞
https://letsdatascience.com/news/telus-uses-ai-to-alter-call-agent-accents-a3868f63 #Accent #Change #News #CustomerService #HackerNews #ngated -
1 hour and 50 minutes on hold because EverSource does not hire enough people. You are told by their automated system that if you press 1 on your phone’s keypad, they will call you back, but that is a lie because I did that Friday morning and never received a call back.
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a plant now flourishing - started from cuttings gifted by someone special
a very handy and (often) enthusiastic husband
the kind kind customer service people who go above and beyond - they are out there
#plants #honeydolist #marriage #goodvibes #customerservice #cs #bloomscrolling #threegoodthings
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A quick shoutout to Mullvad
https://piefed.blahaj.zone/c/privacy/p/724579/a-quick-shoutout-to-mullvad
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I've been dealing with a local vacation rental company to sort out our accommodations booking before we head up island on Thursday afternoon. The past 2 days have been a bit frustrating because I suspect they're using AI to do auto-reply with emails. I had to keep asking same questions & not getting answers needed. I kept receiving almost exactly the same replies for 2 days. I got fed up & sent an email stating that their email communication seems to be AI, which isn't helpful; it's costing more time without providing adequate answers to specific questions. I demanded that a human being respond or I'll just cancel entire booking & go stay elsewhere. Within 15 minutes of me sending that email, they ceased using AI to communicate with me & gave human contact. I received an apology & was able to get our booking details all sorted in less than 7 minutes.
Keep #CustomerService human being powered. #AI can't help customers as well as humans can. It's more time effective to have people not AI do customer service work.
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Anyone who has read my social media account, although it mainly concentrates on travel and photography or literature, will know that I have an interest in Customer Service. In truth, it is not so much about customer service, and more about the lack of services, and the lack of perso
Whatever Happen To Customer Service?
https://urban.camera/2026/04/whatever-happen-to-customer-service/#Banking #Business #CustomerService #Education #Entertainment #Leisure #Life #Photography #Society #Technology #Travel
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From this episode: "I thought I had failed because I didn't enjoy being a UX Designer as much as I had anticipated, and the constant comparison to others made me question my path."
Read more 👉 https://lttr.ai/Aqio9
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Called this customer support line, and I swear it was f'n AI not a human. It couldn't tell the difference between something you own and something you want to buy, the whole experience was very frustrating. If this is the future, expect economic collapse...
#AI #CustomerService #CustomerSales -
Obviously, duh. #CustomerService
"A child is crying loudly while their parent tries to shop. The parent looks overwhelmed. Which action demonstrates our service guarantee?"
Option: Say, "You need to control your child." -
@thefalcon If they were truthful:
"We're experiencing normal call volumes today but we've laid off 90% of our customer service associates and replaced them with an AI-powered chatbot that's going to be incapable of dealing with your specific issue. So please hold until a representative answers, the call unexpectedly disconnects, or your phone runs out of battery."
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Finding the right chat tool depends on your specific goals—whether it’s high-volume support, simple sales automation, or social media growth. 💬
The top contenders:
🔹Tidio: Best for small business support
🔹Intercom: Best for enterprise scale
🔹ManyChat: Best for Instagram/FB automationFull breakdown 👇
https://medium.com/@AITools4Businesses/tidio-vs-intercom-vs-manychat-which-ai-chat-platform-is-right-for-your-business-87ef1347ccb7#AI #ArtificialIntelligence #DigitalMarketing #CustomerService #Chatbots #SalesTools #Ecommerce