#helpdesk — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #helpdesk, aggregated by home.social.
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Adding more Wi-Fi access points does not create more bandwidth.
Adding more Wi-Fi access points does not create more bandwidth.
Adding more Wi-Fi access points does not create more bandwidth.
Adding more Wi-Fi access points does not create more bandwidth.
Adding more Wi-Fi access points does not create more bandwidth.
Adding more Wi-Fi access points does not create more bandwidth.
Adding more Wi-Fi access points does not create more bandwidth.#CallMeIfYouNeedMe #FIFONetworks +1 206-465-2422
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He did five tours in the Middle East. He came home with severe PTSD. He retired from the US Air Force a few years ago. He cut off communications with his mother and disappeared in 2020. She asked me to find him.
The dilemma with Open-Source Intelligence (OSINT) research is “privacy versus information.”
His mother wants to know where he is, and if he’s doing okay. He apparently doesn’t want his mother to know those answers.
I took the job. Property records, voter registration, crime reports, obituaries, and of course, social media – there’s lots of publicly available information, if you have a few “starter” bits of information to work from.
I found him.
He moved to a different state in 2021. He owns a home. He’s married.
#CallMeIfYouNeedMe #FIFONetworks +1 206-465-2422
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"Your #IT support background could be a strong match for this IT #Helpdesk Workflow #AI Reviewer role. AuraOne #Human Data is looking for someone with your skills to evaluate AI outputs. If you're interested..."
Ok...your AI output is shite, suspect, and bolt bitter bad. It was gened by a slopbot whose mother turns tricks for ssds. You can make the 6 figure check payable to cash.
Job done.....let's go buy a shiz ton of euro rack synths
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Botnets everywhere...
The client’s firewall was installed with the default settings only. They changed IT resources and started paying me a monthly fee for network infrastructure monitoring (yay!). I tightened up the firewall’s security settings, and discovered they were paying licensing fees for seciurity features that had never been activated. Next, I reset the log counters, set up email alerts, and started paying attention.
Wow. In a couple of days I was seeing a lot of outbound traffic communicating with known botnet command-and-control (C&C) servers.
I notified the business owner, and he authorized me to do a network scan during working hours to identify the devices with the IP addresses recorded in the logs.
Good news! Every one of the compromised devices was a mobile device; some Apple, some Android. No servers, no workstations, no printers. This company has two Wi-Fi networks: StoreName, and StoreName Guest. The next step was to change the encryption key (what most people call the Wi-Fi password) for the StoreName network, and limit access to devices like wireless printers and security cameras. This ensured that no employee or customer phones were connecting to the enterprise LAN.
As a courtesy, employees were notified that there were some infected smartphones (“We don’t know who, but it may be you”) and offered the opportunity to compare their phone’s Wi-Fi IP address against the list derived from the logfile.
LESSON 1: A firewall installed with its default settings is good. A firewall configured by someone who knows what they’re doing is better. A firewall that is configured and actively monitored is best.
LESSON 2: A guest Wi-Fi network, isolated from the company network, isn’t a luxury; it’s a necessity, if you’re going to let employees and customers use Wi-Fi in your building.
#CallMeIfYouNeedMe #FIFONetworks +1 206-465-2422
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👉 Interessierte können ohne vorherige Anmeldung einfach vorbeischauen: https://uni-goettingen.zoom-x.de/j/67331197843?pwd=84wTp1UjPbjtvGpOUaNyHpWmk4ny8C.1
ℹ️ Nähere Infos findet ihr hier: https://nfdi4culture.de/id/E6739 und in der Veranstaltungsankündigung: https://events.gwdg.de/category/320/
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Help Desk с голосовым ассистентом при ограниченном бюджете
Help Desk с голосовым ассистентом. Для руководителей ИТ-подразделений, упор делается на потребность, внедрение и принцип работы.
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“That costs more than I thought it would.”
A residential client told me that she had talked to a friend who needed someone to restore her ability to print. She gave me the name and phone number of the prospect, with the woman’s permission. She also told me that the woman is about 90 years old. Her son had tried to get her printer working, but wasn’t able to, so she needed a tech support person.
Today I called. She said, “We have two printers, and I can’t get either one of them to work since I got a new router a couple of weeks ago.”
(Side note: wait, did she just mention her router? And did she say she and her husband have two printers? Yup, and it should come as no surprise. This is the new, common reality of working tech support with the elderly. They’re often more technically literate than you think. Do the math. Let’s say she’s a full 90 years old, and retired at the age of 65. That was in 2001. Computers were everywhere in 2001. If you know elderly people who don’t understand computers, it’s not because they’re old; it’s because they had a job that didn’t involve using computers. Today, there are 90-year-olds who were software engineers).
Back to the story... I told her yes, I could help her with that, and I have a “no fix, no charge” guarantee. She was all set to have me do the work. Then I said, “First, I want to be transparent about the cost.” I told her my hourly rate.
[silence for over a second]... “Okay, I’ll talk to my husband and let you know.”
My rate is the same for residential service as for business service. Many years ago I charged less for residential. I learned my lesson. Now, if anything, I’d say (only half joking) that residential clients could legitimately be charged a premium.
I charge the same because my costs are the same, and because I’m running a for-profit business. There are several other reasons, too, but we’ll leave it at that for this post.
THE LESSON
If you’re doing residential tech support, give serious thought to your fee structure. If you try to sell it cheap, you can end up working your tail off and struggling to make ends meet. Find clients who can afford to pay you at the current competitive rates.#CallMeIfYouNeedMe #FIFONetworks +1 206-465-2422
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How to Install #Zammad on #AlmaLinux #VPS (10-Minute Quick-Start Guide) This article provides a guide on how to install Zammad on #AlmaLinux VPS.
If you're looking to run a robust open-source #helpdesk on your AlmaLinux VPS, Zammad is a great pick. It's modern, feature-packed, and supports everything from ticketing to chat and reporting. This guide ...
Continued 👉 https://blog.radwebhosting.com/how-to-install-zammad-on-almalinux-vps/?utm_source=mastodon&utm_medium=social&utm_campaign=mastodon.raddemo.host #elasticsearch #selfhosted #selfhosting #certbot #customersupportplatform #opensource #ticket #letsencrypt -
“Bob, when I tried to order a pizza I think my computer was infected with a virus.”
The infection was dramatic and instant. The client called me less than two hours after it happened.
THE SITUATION
This client in Nevada opened the web browser on his laptop and began typing the name of a popular pizza delivery service. If you’re in the USA, you’d recognize the name, they’re everywhere. He clicked on one of the search results – he thought it was the right one – and began selecting the pizza. Before he could complete the order, his laptop was unusable because of pop-ups telling him he had a virus. All of the "virus" alerts were fake.WHAT THE CLIENT DID NEXT
He set the computer aside, used his phone to order the pizza, and after dinner he called me. While we talked on the phone, I connected remotely to his computer.We were lucky. Some malware blocks remote connections.
Once I was connected, I was able to stop some malicious running processes to regain control of the computer and stop the pop-ups. But this is a temporary solution. The problem isn’t resolved until you eliminate the source file. I used System Restore to roll his Windows 11 configuration back a few days.
In a follow-up customer care check two days later, the client reported that his laptop is still working normally.
THE LESSON
If it’s a popular website, you can pretty much bet that a cybercriminal has created a look-alike site with a name that looks similar, but is spelled just a little different. Look carefully before you click on the search result. Then, it’s a good idea to bookmark a website that you’ll visit more than once. Instead of taking a risk every time you type the name, you can trust the bookmark (“favorite”) that you saved.#CallMeIfYouNeedMe #FIFONetworks +1 206-465-2422
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𝗨𝗩𝗱𝗲𝘀𝗸:
#Helpdesk #OpenSource #Symfony
https://thewhale.cc/posts/uvdesk
UVdesk offers SaaS-based and Open Source helpdesk solution to easier the overall support process to deliver best customer service. Bringing better communication approach in the eCommerce world using Standard Symfony PHP framework.
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I'm intentionally shifting my focus away from public utilities and jobs that require a lot of long distance travel, and marketing now toward residential and small business "help desk" work. "IT by the hour."
Today I tried something new. I used the "Contact Us" page at an upscale senior living community to send this message:
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I provide computer tech support by the hour, on site or remote. I live in Renton. My business is licensed and insured. I’m 71 years old, but not retired. A lot of my work is with elderly residential clients. I taught computer repair and computer networks at Bellevue College and Everett Community College for 17 years. Is there any demand for “help desk” services among your residents? I’d love the opportunity to come to the office and have a no-cost “getting to know you” meeting in person. Then, if you approve, I can give you some business cards and a card holder to put on a counter or desk.
Thank you for your consideration.
--Bob Young
LinkedIn profile: https://www.linkedin.com/in/fifonetworks/
Website: https://fifonetworks.com/
---The Contact Us page has an advantage: they can't mark my email domain as spam.
I'm going to do some more of these. We'll see if it works.
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Техподдержка «на коленке» или как организовать работу Help Desk
Статья больше подходит для руководителя подразделения в бюджете, но общий подход думаю подойдёт и для бизнеса. Упор делается на процесс внедрения.
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👩🏫 📚Wir möchten euch auf spannende #FDM- und #DataLiteracy -Events verweisen:
📅 Donnerstag, 20.08., 10–11 Uhr: Nächste virtuelle FDM-Sprechstunde Humanities@NFDI (mit @nfdi4culture, @nfdi4objects, @NFDI4Memory und @Textplus )
🔗 https://events.gwdg.de/category/320/
📅 Montag, 24.08, 16 Uhr: Tino Melzer, Landesdatenschutzbeauftragter für Thüringen "Datenschutz, Wissenschaft und Forschung – Widerspruch oder Chance?" (@NFDI Talk)
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How to Install #Zammad on #AlmaLinux #VPS (10-Minute Quick-Start Guide) This article provides a guide on how to install Zammad on #AlmaLinux VPS.
If you're looking to run a robust open-source #helpdesk on your AlmaLinux VPS, Zammad is a great pick. It's modern, feature-packed, and supports everything from ticketing to chat and reporting. This guide ...
Continued 👉 https://blog.radwebhosting.com/how-to-install-zammad-on-almalinux-vps/?utm_source=mastodon&utm_medium=social&utm_campaign=mastodon.raddemo.host #elasticsearch #certbot #letsencrypt #opensource #selfhosted #ticket #selfhosting #customersupportplatform -
How to Install #Zammad on #AlmaLinux #VPS (10-Minute Quick-Start Guide) This article provides a guide on how to install Zammad on #AlmaLinux VPS.
If you're looking to run a robust open-source #helpdesk on your AlmaLinux VPS, Zammad is a great pick. It's modern, feature-packed, and supports everything from ticketing to chat and reporting. This guide ...
Continued 👉 https://blog.radwebhosting.com/how-to-install-zammad-on-almalinux-vps/?utm_source=mastodon&utm_medium=social&utm_campaign=mastodon.raddemo.host #customersupportplatform #selfhosted #certbot #ticket #letsencrypt #opensource #selfhosting #elasticsearch -
How to handle QuickBooks Desktop updates without giving the users Administrator privilege level: a case study.
THE SCENARIO
A small business runs QB Desktop, not QB Online. The data files are on a local server. There are three computers in the server room for Remote Access. Each RA computer has QB installed. Employees can work from home a certain number of days per week. They remote into these computers and run QuickBooks from there.THE PROBLEM
The remote workers don’t have Administrator privileges (of course). But... QuickBooks updates can’t be installed without Admin privileges. Periodically they get stuck and can’t work until someone logs into each RA computer and applies the QB updates. This wastes valuable time and occasionally puts deadlines at risk, like payroll.THE SOLUTION
The business owner now pays me a monthly fee to login to each RA computer twice a month and apply all updates. I do this the first time shortly after “Patch Tuesday,” so I can apply all Microsoft updates at the same time. I do it again near the end of the month. I do this after hours so it doesn’t interfere with the workflow.FIFO NETWORKS
I provide small business tech support, by the hour, for companies that are too small to need a full-time IT person on staff. It’s not automated. I’m a real human being who checks the logs, pays attention, applies the fixes, and verifies the fixes work. I taught IT and Cybersecurity at a couple of colleges for 17 years. Let’s talk, and find out if I can help you. -
Over the weekend a man in Oregon called for tech support (I’m in Washington). “Bob, I can’t get my printer to work.”
I connected remotely to his computer while we talked on the phone. He’s running Windows 11 Home, 25H2. I opened “Printers & Scanners” to see what’s up. He has one printer, and it had an error message. I started from the beginning: downloaded and installed the current driver package directly from the HP website, power cycled the printer, and rebooted the computer.
I tested printing from “Printers & Scanners” with the normal test page, then tested from Microsoft Word – oops! – it’s coming up in fax mode! I set the printer as default and tested again. Then I asked the client to try printing something, whatever it was that he couldn’t print before he called me.
He opened Outlook, opened an attachment, and printed it. Success.
You see, a lot of this isn’t hard. They just need a friend.
He’s a residential client. I looked in my records, and he’s been a client since May of 2019. This was the eighth invoice in seven years. The last invoice before this was in October, 2024 – 21 months ago! But he remembers me, and when he does need help, I get the call.
THE LESSON
Repeat business matters. But you also need to have a large, dynamic, growing customer base, because everyone doesn’t need your help every month.Does this seem insecure? Never knowing if, or when, a client will call back? No. It’s not insecure at all, if you build your client base.
The beauty of this business model is that no one person can ever fire you. No one can take away your income.
You’ve got to do the work, though, of providing consistently good service, and always be marketing. Continually be about the business of nurturing and growing your customer base.
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How to Install #Zammad on #AlmaLinux #VPS (10-Minute Quick-Start Guide) This article provides a guide on how to install Zammad on #AlmaLinux VPS.
If you're looking to run a robust open-source #helpdesk on your AlmaLinux VPS, Zammad is a great pick. It's modern, feature-packed, and supports everything from ticketing to chat and reporting. This guide ...
Continued 👉 https://blog.radwebhosting.com/how-to-install-zammad-on-almalinux-vps/?utm_source=mastodon&utm_medium=social&utm_campaign=mastodon.raddemo.host #opensource #letsencrypt #customersupportplatform #elasticsearch #ticket #selfhosted #selfhosting #certbot -
A client upgraded their phone system for the first time in years. The old system was IP-based, but was down-converted to deliver voice and ringing to regular old copper line phone extensions. The new system is a true end-to-end VoIP system: you can literally plug that phone into any Internet-connected port in the world, and it’ll ring when someone dials its dedicated number.
The biggest problem for the client was configuring the call flow in the Comcast Business VoiceEdge dashboard. To solve this, I worked with them on creating call flow diagrams. After a few rounds of changes, we got two complete scenarios worked out that the owner and managers all agreed on.
From that point, it’s pretty easy: I just login to the dashboard and configure it.
The odd thing to me is that their Account Rep didn’t create those call flow diagrams before the cutover to the new system.
THE LESSON
When you’re installing a new phone system, or changing your business operations, give some thought to the call flow before you log into the phone system configuration dashboard. Your phone system works exactly as its instructed to. -
One thing we don't see on most small-business help desks: a live-collaboration notepad techs can share while working the same ticket, alongside the usual incident/request/problem/change ticketing, KB, and CMDB. Small detail, but it matters when two people are troubleshooting the same outage at once.
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A man passed away recently. He had eight different email addresses, including a couple that belonged to his wife before she died in 2019. His family is paying me to close down his social media presence and close out the email accounts. I just closed an AOL email account that he opened in the 1990s. A couple of the other old emails (anyone remember Juno?) had no MFA, and the passwords consisted only of uppercase and lowercase letters.
These old email addresses are a spammer’s dream. Easy to crack into, well established addresses, and the deceased person won’t complain or tighten security.
If you have a loved one who passed away, make some decisions about their email addresses. Add MFA that you control if you’re going to keep the email active. And when it’s time, close the account. I know that’s a big emotional step. It seems so final. On the other hand, your loved one probably doesn’t want their old email address used for cybercrime.
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Forum WordPress theme is a perfect choice if you want to create a community, help-center or social network https://visualmodo.com/theme/forum-wordpress-theme/ 📰🎟️📞🔖📢 #Forum #WordPress #Theme #WebDesign #PageBuilder #HelpDesk #Plugins #Network #Community
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Forum WordPress theme is a perfect choice if you want to create a community, help-center or social network https://visualmodo.com/theme/forum-wordpress-theme/ 📰🎟️📞🔖📢 #Forum #WordPress #Theme #WebDesign #PageBuilder #HelpDesk #Plugins #Network #Community
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@schwuld00d @catsalad If people are calling the help desk about minor issues, then they're implying that everything leading up to that issue is working.
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How to Install #Zammad on #AlmaLinux #VPS (10-Minute Quick-Start Guide) This article provides a guide on how to install Zammad on #AlmaLinux VPS.
If you're looking to run a robust open-source #helpdesk on your AlmaLinux VPS, Zammad is a great pick. It's modern, feature-packed, and supports everything from ticketing to chat and reporting. This guide ...
Continued 👉 https://blog.radwebhosting.com/how-to-install-zammad-on-almalinux-vps/?utm_source=mastodon&utm_medium=social&utm_campaign=mastodon.raddemo.host #selfhosting #elasticsearch #opensource #letsencrypt #certbot #customersupportplatform #selfhosted #ticket -
How to Install #Zammad on #AlmaLinux #VPS (10-Minute Quick-Start Guide) This article provides a guide on how to install Zammad on #AlmaLinux VPS.
If you're looking to run a robust open-source #helpdesk on your AlmaLinux VPS, Zammad is a great pick. It's modern, feature-packed, and supports everything from ticketing to chat and reporting. This guide ...
Continued 👉 https://blog.radwebhosting.com/how-to-install-zammad-on-almalinux-vps/?utm_source=mastodon&utm_medium=social&utm_campaign=mastodon.raddemo.host #selfhosting #elasticsearch #selfhosted #customersupportplatform #opensource #ticket #certbot #letsencrypt -
Техническая поддержка: ключевые метрики и тренды 2026–2027
Данный отчет составлен на основе актуальных данных ведущих аналитических агентств и исследовательских компаний мира — Gartner, Forrester, Zendesk, Salesforce и других. Он дает объективную картину того, в каком состоянии находится индустрия технической поддержки прямо сейчас: какие вызовы стоят перед командами, как меняются ожидания клиентов, где теряются деньги и где есть реальные возможности для роста. Отчет охватывает все ключевые аспекты: от экономики потерь из-за некачественного сервиса — до конкретных инструментов, позволяющих компаниям сокращать затраты, повышать удовлетворенность клиентов и удерживать сотрудников. Данные структурированы как последовательная история: от масштаба проблемы — к ее причинам, от причин — к решениям.
https://habr.com/ru/articles/1056554/
#techsupport #поддержка #исследование_рынка #исследования_в_ит #техподдержка #helpdesk #хелпдеск #прогнозы_в_ит #support_team #support