#call-centers — Public Fediverse posts

American AI Companies Targeting IT-BPM Sector Of The Philippines

With a thriving information technology and business process management (IT-BPM) sector, the Philippines is attracting the attention of American artificial intelligence (AI) firms due to revenues generated and the existing large employment base, according to a Manila Bulletin news report citing the United States Commercial Service (USCS).

To put things in perspective, posted below is the excerpt from the Manila Bulletin report. Some parts in boldface…

The Philippines’ information technology and business process management (IT-BPM) sector has emerged as the most viable investment destination for American artificial intelligence (AI) firms, according to the United States Commercial Service (USCS).

USCS Manila commercial specialist Easter Villanueva said the IT-BPM sector is a promising market for US-based AI companies given the revenues it generates and its large employment base.

“Given the size of this sector, AI could play an important role in modernization, productivity, and movement toward higher value services,” she said in a webinar organized by the USCS last week.

The IT-BPM sector generated more than $40 billion in revenues last year, up five percent from $38 billion in 2024, based on data from the IT and Business Process Association of the Philippines (IBPAP).

IBPAP said the industry employed 1.9 million workers last year, four percent higher than the previous year’s 1.82 million employees.

This year, the IT-BPM industry is expected to generate $42 billion in revenues and create 1.97 million jobs.

As AI threatens to disrupt the industry, Villanueva said the sector is increasingly becoming more open to integrating AI into its operations, especially when it comes to voice-based services.

“I would think that they would be very much willing to explore [AI], since it is also important for workforce development,” said Villanueva.

“They want to also protect the jobs here in this market, [so] they would want to upskill their agents to be able to integrate their daily operations with AI,” she added.

Aside from the IT-BPM sector, other promising industries for American AI companies include digital transformation, financial services, telecommunications, healthcare, energy, infrastructure, and the public sector.

Villanueva said there are also opportunities in cybersecurity, data governance, and responsible AI, especially as companies become more conscious of data privacy and security.

Based on USCS estimates, AI adoption in the country remains limited, with only about 14.9 percent of companies currently using AI tools.

“This is not yet a mature AI market, and many buyers are still learning what AI can do, what it cannot do, how much it will cost, and how results can be measured. For US companies, this means that the opportunity is not only to sell, but also to educate, build trust, and demonstrate practical value,” said Villanueva.

For AI companies looking to enter the market, she said it is critical to make their use case clear by helping address a specific problem with measurable outcomes while offering cost-effective solutions.

She also recommended that firms work with local partners for market access and implementation support, embed data privacy and AI governance measures early, and adopt a consultative approach with buyers.

“Buyers can be price-sensitive, and companies may face competition from lower-cost providers…So the opportunity is real, but it will require patience, education, and a clear business case,” Villanueva said.

Let me end this piece by asking you readers: What is your reaction to this development? Do you think several AI firms in the United States will proceed to tap the IT-BPM sector of the Philippines soon? What kind of business developments do you think will happen once American AI firms start investing in the Philippines’ IT-BPM sector? Do you think political scandals or government-related blunders of the Philippines might discourage American AI companies from investing?

You may answer in the comments below. If you prefer to answer privately, you may do so by sending me a direct message online.

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Thank you for reading. If you find this article engaging, please click the like button below, share this article to others and also please consider making a donation to support my publishing. If you are looking for a copywriter to create content for your special project or business, check out my services and my portfolio. Feel free to contact me with a private message. Also please feel free to visit my Facebook page Author Carlo Carrasco and follow me on Twitter at @CarloCarrascoPH as well as on Tumblr at https://carlocarrasco.tumblr.com/ and on Instagram athttps://www.instagram.com/authorcarlocarrasco

American AI Companies Targeting IT-BPM Sector Of The Philippines

With a thriving information technology and business process management (IT-BPM) sector, the Philippines is attracting the attention of American artificial intelligence (AI) firms due to revenues generated and the existing large employment base, according to a Manila Bulletin news report citing the United States Commercial Service (USCS).

To put things in perspective, posted below is the excerpt from the Manila Bulletin report. Some parts in boldface…

The Philippines’ information technology and business process management (IT-BPM) sector has emerged as the most viable investment destination for American artificial intelligence (AI) firms, according to the United States Commercial Service (USCS).

USCS Manila commercial specialist Easter Villanueva said the IT-BPM sector is a promising market for US-based AI companies given the revenues it generates and its large employment base.

“Given the size of this sector, AI could play an important role in modernization, productivity, and movement toward higher value services,” she said in a webinar organized by the USCS last week.

The IT-BPM sector generated more than $40 billion in revenues last year, up five percent from $38 billion in 2024, based on data from the IT and Business Process Association of the Philippines (IBPAP).

IBPAP said the industry employed 1.9 million workers last year, four percent higher than the previous year’s 1.82 million employees.

This year, the IT-BPM industry is expected to generate $42 billion in revenues and create 1.97 million jobs.

As AI threatens to disrupt the industry, Villanueva said the sector is increasingly becoming more open to integrating AI into its operations, especially when it comes to voice-based services.

“I would think that they would be very much willing to explore [AI], since it is also important for workforce development,” said Villanueva.

“They want to also protect the jobs here in this market, [so] they would want to upskill their agents to be able to integrate their daily operations with AI,” she added.

Aside from the IT-BPM sector, other promising industries for American AI companies include digital transformation, financial services, telecommunications, healthcare, energy, infrastructure, and the public sector.

Villanueva said there are also opportunities in cybersecurity, data governance, and responsible AI, especially as companies become more conscious of data privacy and security.

Based on USCS estimates, AI adoption in the country remains limited, with only about 14.9 percent of companies currently using AI tools.

“This is not yet a mature AI market, and many buyers are still learning what AI can do, what it cannot do, how much it will cost, and how results can be measured. For US companies, this means that the opportunity is not only to sell, but also to educate, build trust, and demonstrate practical value,” said Villanueva.

For AI companies looking to enter the market, she said it is critical to make their use case clear by helping address a specific problem with measurable outcomes while offering cost-effective solutions.

She also recommended that firms work with local partners for market access and implementation support, embed data privacy and AI governance measures early, and adopt a consultative approach with buyers.

“Buyers can be price-sensitive, and companies may face competition from lower-cost providers…So the opportunity is real, but it will require patience, education, and a clear business case,” Villanueva said.

Let me end this piece by asking you readers: What is your reaction to this development? Do you think several AI firms in the United States will proceed to tap the IT-BPM sector of the Philippines soon? What kind of business developments do you think will happen once American AI firms start investing in the Philippines’ IT-BPM sector? Do you think political scandals or government-related blunders of the Philippines might discourage American AI companies from investing?

You may answer in the comments below. If you prefer to answer privately, you may do so by sending me a direct message online.

+++++

Thank you for reading. If you find this article engaging, please click the like button below, share this article to others and also please consider making a donation to support my publishing. If you are looking for a copywriter to create content for your special project or business, check out my services and my portfolio. Feel free to contact me with a private message. Also please feel free to visit my Facebook page Author Carlo Carrasco and follow me on Twitter at @CarloCarrascoPH as well as on Tumblr at https://carlocarrasco.tumblr.com/ and on Instagram athttps://www.instagram.com/authorcarlocarrasco

Detienen a siete responsables de explotación laboral en call centers de Madrid

📰 Título original: "A tartazo limpio": el vídeo que muestra la cara más cruel de la explotación laboral en 'call centers' de Madrid

🤖 IA: Es clickbait ⚠️
👥 Usuarios: Es clickbait ⚠️

Ver resumen IA completo: https://killbait.com/es/detienen-a-siete-responsables-de-explotacion-laboral-en-call-centers-de-madrid/?redirpost=c12c15b2-6441-4846-ab42-1fe764106ba8

#sucesos #explotaciónlaboral #callcenters #humillación

Brendan Carr Crafting ‘Patriotic’ Call Center Onshoring Plan To Provide Cover For Mass Looming Telecom Layoffs

https://fed.brid.gy/r/https://www.techdirt.com/2026/03/20/brendan-carr-crafting-patriotic-call-center-onshoring-plan-to-provide-cover-for-mass-looming-telecom-layoffs/

Brendan Carr Crafting ‘Patriotic’ Call Center Onshoring Plan To Provide Cover For Mass Looming Telecom Layoffs

https://fed.brid.gy/r/https://www.techdirt.com/2026/03/20/brendan-carr-crafting-patriotic-call-center-onshoring-plan-to-provide-cover-for-mass-looming-telecom-layoffs/

Why the #Philippines’ #Outsourcing #Economy Is Quietly Disappearing | AB Explained

#AsianBoss #SoutheastAsia #GigEconomy #US #USA #AI #CallCenters #CheapLabor

https://www.youtube.com/watch?v=lXm5yZct-ts

Google is killing customer service jobs with AI

https://web.brid.gy/r/https://nerds.xyz/2025/12/google-killing-customer-service-jobs/

The Register: Call center staffers explain to researchers how their AI assistants aren’t very helpful . “Recent research details how customer service reps at a Chinese utility’s call center often struggled when trying to use an AI assistant, and were forced to make manual fixes.”

https://rbfirehose.com/2025/07/09/the-register-call-center-staffers-explain-to-researchers-how-their-ai-assistants-arent-very-helpful/

Boing Boing: Watch as scam call centers crumble under an AI siege launched by clever YouTuber (video) . “YouTuber Kitboga built an AI army capable of confounding entire scam call centers. There are moments in this video where you will root for the AI as if this were your favorite sports team playing in the greatest championship game of all time. The AI does not fail to deliver.”

https://rbfirehose.com/2025/03/23/boing-boing-watch-as-scam-call-centers-crumble-under-an-ai-siege-launched-by-clever-youtuber-video/

Boing Boing: Watch as scam call centers crumble under an AI siege launched by clever YouTuber (video) . “YouTuber Kitboga built an AI army capable of confounding entire scam call centers. There are moments in this video where you will root for the AI as if this were your favorite sports team playing in the greatest championship game of all time. The AI does not fail to deliver.”

https://rbfirehose.com/2025/03/23/boing-boing-watch-as-scam-call-centers-crumble-under-an-ai-siege-launched-by-clever-youtuber-video/

"-Financial records in the leak show that, in four years, two groups of call centers based in Israel, Europe, and the country of Georgia raked in about $275 million from would-be investors.

- These operations have all the hallmarks of a massive scam: The call center agents use false identities, forged paperwork, and deceptive advertising; “investors” were systematically prevented from withdrawing their money; and almost all of the investment “products” on offer were unlicensed and had official warnings from authorities.

- Over 20,000 hours of leaked phone calls between scammers and their victims across dozens of countries give unprecedented insight into the brutality, efficiency, and global reach of the investment scam industry.

- Many victims are left penniless; some express suicidal thoughts. But the scammers — who adopt false identities and use software that can be manipulated to create illusory profits — keep coming back for more.

- The leaked files show the call centers are professionally run, with HR departments, corporate parties, and offices in slick office buildings. Marketing firms, payment service providers, and software companies enable their operations.

- The call centers have twisted corporate strategies, running leaderboards for top scammers and issuing performance-related bonuses — including a Rolex watch awarded after a particularly lucrative swindle."

https://www.occrp.org/en/project/scam-empire/scam-empire-inside-a-merciless-international-investment-scam

#Scams #Scammers #Fraud #CallCenters

"-Financial records in the leak show that, in four years, two groups of call centers based in Israel, Europe, and the country of Georgia raked in about $275 million from would-be investors.

- These operations have all the hallmarks of a massive scam: The call center agents use false identities, forged paperwork, and deceptive advertising; “investors” were systematically prevented from withdrawing their money; and almost all of the investment “products” on offer were unlicensed and had official warnings from authorities.

- Over 20,000 hours of leaked phone calls between scammers and their victims across dozens of countries give unprecedented insight into the brutality, efficiency, and global reach of the investment scam industry.

- Many victims are left penniless; some express suicidal thoughts. But the scammers — who adopt false identities and use software that can be manipulated to create illusory profits — keep coming back for more.

- The leaked files show the call centers are professionally run, with HR departments, corporate parties, and offices in slick office buildings. Marketing firms, payment service providers, and software companies enable their operations.

- The call centers have twisted corporate strategies, running leaderboards for top scammers and issuing performance-related bonuses — including a Rolex watch awarded after a particularly lucrative swindle."

https://www.occrp.org/en/project/scam-empire/scam-empire-inside-a-merciless-international-investment-scam

#Scams #Scammers #Fraud #CallCenters

Mashable: World’s largest call center using AI to ‘neutralize’ Indian employees’ accents. “Teleperformance SE, the largest call center operator on the planet, has come up with a way to mask the fact it operates in India for customers calling for support with their latest iPhone or Galaxy device. In a new report from Bloomberg, Teleperformance shared that it invested $13 million in Sanas, an […]

https://rbfirehose.com/2025/03/04/mashable-worlds-largest-call-center-using-ai-to-neutralize-indian-employees-accents/

Mashable: World’s largest call center using AI to ‘neutralize’ Indian employees’ accents. “Teleperformance SE, the largest call center operator on the planet, has come up with a way to mask the fact it operates in India for customers calling for support with their latest iPhone or Galaxy device. In a new report from Bloomberg, Teleperformance shared that it invested $13 million in Sanas, an […]

https://rbfirehose.com/2025/03/04/mashable-worlds-largest-call-center-using-ai-to-neutralize-indian-employees-accents/

In a sign of the times, Okinawa's call centers — which received around 125,000 Dial 104 calls a day at the peak of their operations — are moving on to other tasks, with NTT discontinuing the service in March 2026 due to a plunge in landline users. https://www.japantimes.co.jp/news/2024/11/11/japan/society/ntt-telephone-directory-okinawa/ #japan #society #ntt #phones #okinawa #usbases #telecoms #callcenters

In a sign of the times, Okinawa's call centers — which received around 125,000 Dial 104 calls a day at the peak of their operations — are moving on to other tasks, with NTT discontinuing the service in March 2026 due to a plunge in landline users. https://www.japantimes.co.jp/news/2024/11/11/japan/society/ntt-telephone-directory-okinawa/ #japan #society #ntt #phones #okinawa #usbases #telecoms #callcenters

#StateOfTheNation
#PrivateEquity Is #Profiteering From The #HearingImpaired Thru #Duopoly Mandated By #FCC
a #critical #socialservice "tt shldn't even be a #privatemarket at all. Video Relay Service is a niche area of #telecoms connecting #deaf people to #signlanguage interpreters at #callcenters around #USA, so tt they can #communicate, conduct #work, or call in #medical #emergencies.. is entirely paid for by the #federal #government.." to a #Carlyle et al-owned duopoly🤔
https://prospect.org/power/2024-09-30-private-equity-is-taking-your-calls/

Weird #callcenters calls come in more often lately. In #switzerland they break the law when they call you repeatedly against your expressed wishes. They've also figured out that they can train their staff to never give out any information about the callcenter. So, now I'm sitting here in my living room rehearsing scripts to weird them out or wast their time to hopefully land on somekind of "don't call that weirdo" list. 🫠

#scamcalls #robocalls

Ensure your business stays protected with our advanced cybersecurity solutions. Let us safeguard your data so you can focus on what matters most. Book your consultation today! #BPOs #StartUpSolutions #SMEs #CallCenters #ITServices #CyberSafety

#AI #GenerativeAI #ChatBots #CallCenters: "The head of Indian IT company Tata Consultancy Services has said artificial intelligence will result in “minimal” need for call centres in as soon as a year, with AI’s rapid advances set to upend a vast industry across Asia and beyond.

K Krithivasan, TCS chief executive, told the Financial Times that while “we have not seen any job reduction” so far, wider adoption of generative AI among multinational clients would overhaul the kind of customer help centres that have created mass employment in countries such as India and the Philippines.

“In an ideal phase, if you ask me, there should be very minimal incoming call centres having incoming calls at all,” he said. “We are in a situation where the technology should be able to predict a call coming and then proactively address the customer’s pain point.”"

https://www.ft.com/content/149681f0-ea71-42b0-b85b-86073354fb73

#AI #GenerativeAI #ChatBots #CallCenters: "The head of Indian IT company Tata Consultancy Services has said artificial intelligence will result in “minimal” need for call centres in as soon as a year, with AI’s rapid advances set to upend a vast industry across Asia and beyond.

K Krithivasan, TCS chief executive, told the Financial Times that while “we have not seen any job reduction” so far, wider adoption of generative AI among multinational clients would overhaul the kind of customer help centres that have created mass employment in countries such as India and the Philippines.

“In an ideal phase, if you ask me, there should be very minimal incoming call centres having incoming calls at all,” he said. “We are in a situation where the technology should be able to predict a call coming and then proactively address the customer’s pain point.”"

https://www.ft.com/content/149681f0-ea71-42b0-b85b-86073354fb73

Salut !
Est-ce que qq1 ici a une idée du mode de rémunération des personnes travaillant en #callcenters pour du démarchage téléphonique en France et à l'étranger ? Quels sont les critères : le temps de la conversation ? Y a-t-il un seuil ?
Les méthodes sont envahissantes, parfois agressives, mais c'est des travailleur.ses (= exploité.es) et je déteste me dire qu'iels ont des objectifs à remplir pour se faire payer impossibles à atteindre parce que tout le monde leur raccroche au nez...
Merci !

Bulgarian Businessman Loses Half a Million Dollars to Call Center Crypto Fraud - A Bulgarian investor has lost a large amount of money to fraudsters who convinced ... - https://news.bitcoin.com/bulgarian-businessman-loses-half-a-million-dollars-to-call-center-crypto-fraud/ #cryptocurrencies #cryptoinvestors #cryptoinvestor #cryptocurrency #businessman #callcenters #fraudscheme #callcenter #fraudsters #bulgarian #defrauded #bulgaria #eurojust #hongkong #scammers #europol #crypto #europe

Bulgarian Businessman Loses Half a Million Dollars to Call Center Crypto Fraud - A Bulgarian investor has lost a large amount of money to fraudsters who convinced ... - https://news.bitcoin.com/bulgarian-businessman-loses-half-a-million-dollars-to-call-center-crypto-fraud/ #cryptocurrencies #cryptoinvestors #cryptoinvestor #cryptocurrency #businessman #callcenters #fraudscheme #callcenter #fraudsters #bulgarian #defrauded #bulgaria #eurojust #hongkong #scammers #europol #crypto #europe

Bulgarian Businessman Loses Half a Million Dollars to Call Center Crypto Fraud

https://news.bitcoin.com/bulgarian-businessman-loses-half-a-million-dollars-to-call-center-crypto-fraud/

#Cryptocurrencies #Cryptoinvestors #cryptoinvestor #Cryptocurrency #businessman #callcenters #fraudscheme #callcenter #fraudsters #bulgarian #defrauded #Bulgaria #Eurojust #HongKong #scammers #Europol #Crypto #Europe #China #Fraud #News #Asia #Scam #EU #uk

Italy and Albania Bust €15 Million Crypto Investment Scam - Authorities in Italy and Albania have hit a fraud scheme enticing victims with pro... - https://news.bitcoin.com/italy-and-albania-bust-e15-million-crypto-investment-scam/ #cryptocurrencies #investmentscheme #cryptocurrency #callcenters #fraudscheme #investments #callcenter #cryptoscam #investors #eurojust #albania #ukraine #victims #crypto #scheme #fraud #italy #news #scam #eu

Italy and Albania Bust €15 Million Crypto Investment Scam - Authorities in Italy and Albania have hit a fraud scheme enticing victims with pro... - https://news.bitcoin.com/italy-and-albania-bust-e15-million-crypto-investment-scam/ #cryptocurrencies #investmentscheme #cryptocurrency #callcenters #fraudscheme #investments #callcenter #cryptoscam #investors #eurojust #albania #ukraine #victims #crypto #scheme #fraud #italy #news #scam #eu

Italy and Albania Bust €15 Million Crypto Investment Scam

https://news.bitcoin.com/italy-and-albania-bust-e15-million-crypto-investment-scam/

#Cryptocurrencies #investmentscheme #Cryptocurrency #callcenters #fraudscheme #Investments #callcenter #cryptoscam #Investors #Eurojust #albania #Ukraine #Victims #Crypto #scheme #Fraud #Italy #News #Scam #EU

Ukraine’s Cyberpolice Expose Members of Crypto Fraud Scheme Making €200 Million a Year

https://news.bitcoin.com/ukraines-cyberpolice-expose-members-of-crypto-fraud-scheme-making-e200-million-a-year/

#Cryptocurrencies #Cryptocurrency #nationalpolice #Investigation #investigators #Organization #callcenters #Cyberpolice #fraudsters #Ukrainians #defrauded #Investors #Eurojust #Europol #Ukraine #Victims #Crypto #Europe #scheme #Fraud #News #NPU

Ukraine’s Cyberpolice Expose Members of Crypto Fraud Scheme Making €200 Million a Year - A report shows Ukrainian Cyberpolice identified members of a group that defrauded ... - https://news.bitcoin.com/ukraines-cyberpolice-expose-members-of-crypto-fraud-scheme-making-e200-million-a-year/ #cryptocurrencies #cryptocurrency #nationalpolice #investigation #investigators #organization #callcenters #cyberpolice #fraudsters #ukrainians #defrauded #investors #eurojust #europol #ukraine #victims

Sanas aims to convert one accent to another in real time for smoother customer service calls - In the customer service industry, your accent dictates many aspects of your job. I... - http://feedproxy.google.com/~r/Techcrunch/~3/8mhVtwB-7sM/ #artificialintelligence #speechrecognition #customerservice #machinelearning #fundings&exits #recentfunding #callcenters #startups #funding #sanas