#itsupport — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #itsupport, aggregated by home.social.
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Fun detail about using whatsapp professionally.
2 months ago a customer saved important information in whatsapp (and only there). Because it's "secure and encrypted".Yesterday they needed that information.
They had set up whatsapp to delete messages older than a week. How professional.
Hallelujah. Whatsapp is professional grade malware.
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Fun detail about using whatsapp professionally.
2 months ago a customer saved important information in whatsapp (and only there). Because it's "secure and encrypted".Yesterday they needed that information.
They had set up whatsapp to delete messages older than a week. How professional.
Hallelujah. Whatsapp is professional grade malware.
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Customer has a problem.
I ask "Can you let me know when we can connect to fix this?"
Customer: Yes please!Yes please means "now".
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Customer has a problem.
I ask "Can you let me know when we can connect to fix this?"
Customer: Yes please!Yes please means "now".
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Somehow someone is now convinced I am a powerpoint specialist.
(The trick was to actually read what's on the screen.) -
Somehow someone is now convinced I am a powerpoint specialist.
(The trick was to actually read what's on the screen.) -
Customer: Can I use new outlook?
Me: No, it's not working with most of your plugins.
Next day. Customer. I switched on new outlook and it does strange things.
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Customer: Can I use new outlook?
Me: No, it's not working with most of your plugins.
Next day. Customer. I switched on new outlook and it does strange things.
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Attempt number 4 to create a recovery USB drive to use on a Microsoft Surface laptop.
I have come to hate resetting those things after a disk wipe. -
Attempt number 4 to create a recovery USB drive to use on a Microsoft Surface laptop.
I have come to hate resetting those things after a disk wipe. -
"Vielleicht sollten wir uns auf die wichtigen Dinge konzentrieren."
"Warum sind deine Haare so schön?"xD
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"Vielleicht sollten wir uns auf die wichtigen Dinge konzentrieren."
"Warum sind deine Haare so schön?"xD
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Fixing major cock-ups.
Just a part of the job. -
Fixing major cock-ups.
Just a part of the job. -
Got a request in with so many 'not's and 'never's that I'm completely lost about what is actually asked.
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Got a request in with so many 'not's and 'never's that I'm completely lost about what is actually asked.
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Dice que le pusieron un SSD, pero que la sigue sintiendo lenta y le hace extraños..
#ITsupport #soporteIT -
Dice que le pusieron un SSD, pero que la sigue sintiendo lenta y le hace extraños..
#ITsupport #soporteIT -
Customer: "Something is broken and I need it urgently!"
Me: unbreaks what they broke. "Can you check?"
Customer: "I don't have time for that."
So much for urgent.
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Customer: "Something is broken and I need it urgently!"
Me: unbreaks what they broke. "Can you check?"
Customer: "I don't have time for that."
So much for urgent.
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"My macbook has an error!"
Restart it.
"But this is a macbook! You don't have to restart a macbook!"
Amuse me. Restart the macbook.
Grumbles. After restart: "It works again!"
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"My macbook has an error!"
Restart it.
"But this is a macbook! You don't have to restart a macbook!"
Amuse me. Restart the macbook.
Grumbles. After restart: "It works again!"
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When you enlighten a support person that the POST in "POST ERROR" stands for Power On Self Test.
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When you enlighten a support person that the POST in "POST ERROR" stands for Power On Self Test.
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I am in a chat with HP which is the 'fastest way' to be helped.
After 8 minutes we're through the social niceties (that I can do without).
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I am in a chat with HP which is the 'fastest way' to be helped.
After 8 minutes we're through the social niceties (that I can do without).
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I just discovered that Adobe Acrobat will NOT use a 'save to a specific local storage' plugin when 'Show online storage when saving' is enabled in its preferences.
Well played, Adobe.
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I just discovered that Adobe Acrobat will NOT use a 'save to a specific local storage' plugin when 'Show online storage when saving' is enabled in its preferences.
Well played, Adobe.
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Wiping the SSD of a microsoft surface laptop is not for the faint of heart.
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Wiping the SSD of a microsoft surface laptop is not for the faint of heart.
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Kind of shocking that most people have no clue what I mean when I tell them to stop a program in windows.
Click the X at the top right.
Which x? -
Kind of shocking that most people have no clue what I mean when I tell them to stop a program in windows.
Click the X at the top right.
Which x? -
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How to Create and Reset a User Password in the Microsoft 365 Admin Center
A complete, screenshot-by-screenshot walkthrough for IT admins and small business owners — written from over a decade of hands-on Microsoft 365 administration. Managing user accounts is one of the most routine — and most important — tasks for any Microsoft 365 administrator. Whether you're onboarding a new employee or helping a teammate who's locked out of their account, knowing how to create a user and reset a password correctly saves time and keeps your organization secure. In more […] -
How to Create and Reset a User Password in the Microsoft 365 Admin Center
A complete, screenshot-by-screenshot walkthrough for IT admins and small business owners — written from over a decade of hands-on Microsoft 365 administration. Managing user accounts is one of the most routine — and most important — tasks for any Microsoft 365 administrator. Whether you're onboarding a new employee or helping a teammate who's locked out of their account, knowing how to create a user and reset a password correctly saves time and keeps your organization secure. In more […] -
When you can fix a customer problem for someone in Kenya, who is in the middle of a potato field, via a 5 minute whatasp (alas but only option) phone call.
Technology is amazing.
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When you can fix a customer problem for someone in Kenya, who is in the middle of a potato field, via a 5 minute whatasp (alas but only option) phone call.
Technology is amazing.
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Funny things customers say:
"Vera has been extended for a month."
Not her contract. Vera herself.
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Funny things customers say:
"Vera has been extended for a month."
Not her contract. Vera herself.
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Amazing how you can repair video and audio issues on a windows laptop by simply switching it (being the laptop) off and back on again...
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Amazing how you can repair video and audio issues on a windows laptop by simply switching it (being the laptop) off and back on again...
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WiFi Survey Agent by ExComS.ai
Webpage: https://lnkd.in/euyx-Bsd
Free trial: https://wsa.excoms.ai/
YouTube: https://lnkd.in/e3PRgi-B
Microsoft Marketplace: https://lnkd.in/edWqq6nW#WiFi #WiFiDesign #MSP #NetworkEngineer #Ubiquiti #UniFi #ITsupport #WirelessNetwork #AI #ExComS
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WiFi Survey Agent by ExComS.ai
Webpage: https://lnkd.in/euyx-Bsd
Free trial: https://wsa.excoms.ai/
YouTube: https://lnkd.in/e3PRgi-B
Microsoft Marketplace: https://lnkd.in/edWqq6nW#WiFi #WiFiDesign #MSP #NetworkEngineer #Ubiquiti #UniFi #ITsupport #WirelessNetwork #AI #ExComS