#supportengineer — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #supportengineer, aggregated by home.social.
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I know you don’t do it, so pass it on to somebody who does: When you’re talking to a support representative, and they tell you what their name is, that’s how you address them. Unless they’ve told you what their nickname is, that’s not what you call them. #SupportEngineer
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Coinbase accuses its “overseas” support engineers of accepting bribes in return for tricking its customers into sending funds to extortionists. #SupportEngineer https://www.coinbase.com/blog/protecting-our-customers-standing-up-to-extortionists
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Are you an IT specialist that would like to become a support engineer for the ALMA Observatory? You might want to consider this ALMA Front Line Support Engineer vacancy!
If you're interested, please apply at https://www.comeet.com/jobs/almaobservatory/F5.001/front-line-software-support-engineer--grade-13/9A.E41, and you can also see the job particulars in the alt-text of the accompanying image.
Please, share it for others that might be interested!
#AtacamaLargeMillimeterSubmillimeterArray #atacamalargemillimeterarray #ALMA #Vacancies #IT #SupportEngineer #FrontLineSupportEngineer
Update: this toot originally talked about a *Font* Line Support engineer, and hilarity ensued… https://mstdn.social/@juliewebgirl/113640433437238428
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“Dumb support from dumb chatbots does not educate. It makes it look like more customers are being pushed through the support feed, but guess what? They’ll be back. With the same problems. Clogging up the support feed, over and over again.” #SupportEngineer https://anniemueller.com/posts/doing-dumb-stuff-faster-is-still-dumb
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Do you play Bad Job Bingo when looking for a job in customer support? #SupportEngineer https://www.supporthuman.cx/bad-job-bingo/
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It’s interesting to me that Support Human publishes a list of customer experience hirings and promotions in their briefs. #SupportEngineer https://www.supporthuman.cx/23jun24-brief/
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@roland Also as a support engineer, I find it hard to file support requests because I know how busy they are. I also, from being on the receiving end of them, know what a good support request is, so I always try to endeavour to file them with steps to reproduce, links to documentation I’ve consulted, output in copy & paste format, and, baring that, screenshots etc., and if applicable, URLs. #SupportEngineer
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As somebody who works in support, I guffawed at this: “Glassdoor's support team would take the real name that she provided in her support email and add it to her Glassdoor profile”
If you work in support and your company asks you to do this, refuse to do so on principle.
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I don’t get the sense that Josh Bernoff has ever worked in customer support. #CustomerSupport #SupportEngineer https://bernoff.com/blog/in-praise-of-triage-and-urgent-care
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@roland Thanks Roland! I passed on your warm wishes to my colleagues. Happy Holidays! #SupportEngineer
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One of the nicest things about working US Thanksgiving is that things are quiet.
It lets me focus on writing all the promotion peer reviews that I need to do.
I have quite a few to do. I guess that’s what happens when you’re one of two Staff #SupportEngineer. (And while I’m not in Support anymore, I still get to do them because I left so recently.)
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After 5.5 years as a #SupportEngineer in #CustomerSupport, I'm moving on to a new team.
Say hello to the newest member of the #ChiefOfStaff to CEO Team at #GitLab! 😃
For those unfamiliar, think "special projects", or stuff that doesn't fit in existing departments. For me, at the Staff level, it'll be a mix of projects and supporting others on the team.
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Stories from #Support:
I'm sorry, but if you had to read "Git for Dummies" to answer a basic git question and *still* get it wrong, then you should not be applying for a #SupportEngineer job.
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We're excited to welcome Johnny Squardo to the @amazeeio team!
Johnny is a passionate technologist and software engineer with a wealth of experience in IT systems administration and software development. Read our blog for more on Johnny: https://www.amazee.io/blog/post/welcome-johnny-squardo
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Today was a "screaming into the void" kind of day.
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#Reflection: The last third of my fifth year at #GitLab and expanding Staff #SupportEngineer
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The Omni Show interviews Marley Wissner, a support engineer with The Omni Group. #SupportEngineer https://theomnishow.omnigroup.com/episode/marley-wissner-technical-support-specialist
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So I'm done with my bootcamp now and I learned a ton - I can full-stack develop stuff with React and Node and I had an amazing time building projects and I even already found a new job with a company that I believe will just be awesome and a really really cool experience.
Just wanted to share that, thank you.
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Stories from a #SupportEngineer:
Reading a discussion thread that @mhoye started made me realize how unusual it is for someone in #Support to do something like turn off a feature flag.
I did this last week after discovering a bug that a customer encountered: https://gitlab.com/gitlab-org/gitlab/-/issues/413079I turned it off and commented on the roll out issue. No fuss.
#EveryoneCanContribute -
Will customer support AI replace human agents? #SupportEngineer https://textexpander.com/blog/will-customer-support-ai-replace-human-agents
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It took me 5 minutes plus the 10,000 hours of experience in the field of computer support to figure that out. #SupportEngineer
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You might find this hard to believe, but clearing the browser cache resolved a computer support issue just now. #SupportEngineer
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@mathowie I work as a support engineer for a company that does not do Everybody Does Support, though I recall with some vividness the software developer for the company that leapt at the opportunity to join us on the front lines during that one Customer Service Week we did. I was like, “Oh, come on, I already admired you.” #SupportEngineer
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Should be obvious pro-tip from a #SupportEngineer :
Do a backup before you delete stuff, or be *really* *really* sure you're deleting the right thing.
Most sites will not be able to recover individual projects and items if you delete them. They have backups for #DisasterRecovery not if you "delete" and then force delete it (from the "recycle bin" or whatever).
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I work for a not-big tech company, so it’s always interesting to read about the quality of support from a tech company with a large user base. #CustomerSupport #SupportEngineer https://www.playstationlifestyle.net/2023/03/18/playstation-support-worse-with-time/
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#GitLab is #hiring #CustomerSupport #SupportEngineer in *every* region!
plus #SupportOperations specialist in #Australia https://about.gitlab.com/jobs/all-jobs/#EngineeringKnow someone at #GitLab? Reach out for a possible referral.
Happy to answer any questions!
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I know this is fairly common, but it’s still hard to know you’re good at something, have insights you want to share about it, but can’t talk about it publicly because of an NDA. I’m good at customer support. Like, really good. I have my fair share of faults, but I’ve have built up a lot of credibility, that I deserve. Anything specific I talk about outside of a small group risks revealing information about specific customers. #CustomerSupport #SupportEngineer
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Stories from a #SupportEngineer (slight rant):
Customer says waiting up to five hours for logs on all activity relating to them is too long. (We did it in less.)
I'm often confused by this sort of thing, because we mostly work with #technologists who should understand that we have massive logs, and for different parts of the architecture, which then need to be reviewed by security & legal. (I think it was 8 log files totalling 3.5 GB.)
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Stories from a #SupportEngineer:
When you're on a call with a confused customer and you realize #documentation is missing, clearly you just need to add it https://gitlab.com/gitlab-org/gitlab/-/merge_requests/113914
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Changing communication to be open for anyone to connect with everyone, #ElementHQ is seeking support and Rust engineers to join its team. Learn more on #OSJobHub https://opensourcejobhub.com/company/739/ #jobs #career #Rust #SupportEngineer #FOSS #RemoteWork #engineer #OpenSource #Matrix #Element