#customersupport — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #customersupport, aggregated by home.social.
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I've been dealing with what I suspect is an #AI #chatbot in a #customersupport interaction that's been going on for over a month now without any resolution.
Just mindless words. No actual problem-solving, no evidence of "thinking", just going around and around in circles.
It's infuriating, and a great example of how to destroy brand value and #customerloyalty by being penny-wise and pound-foolish.
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Let's try this: Anyone interested in #hiring me?
PT Canada
Experience:
- #SupportEngineer #CustomerSupport #SaaS #DevOps
- expert: #Auth #CI integrations #web
- Product #Operations
- Program Management
- #librarianExcel at:
- global collaboration
- #techSupport
- workflows (automation/AI)
- training/mentoring
- #Documentation #knowledgeBase
- troubleshooting
- detail-oriented
- learning
- recognizing patterns & fixingLinks in profile
Boosts appreciated
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WhatsApp's Meta Business Agent Arrives in India With 24/7 AI Customer Support
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#Email is still the best channel for complex #customersupport because it is asynchronous, creates a paper trail, supports attachments, and makes escalation far easier than babysitting a #chatbot
https://viewfromthewing.com/ihg-one-rewards-kills-email-support-members-can-still-argue-with-ai-or-send-a-fax/ -
Ugh customer support is still terrible. What a frustrating read! #CustomerSupport #IndieDevs
https://www.uncommonapps.nyc/p/castro-podcasts-things-i-got-wrong-support -
Whenever I am forced to escalate to human agent (100% of the time) I try to make it clear to them how much of a waste and disrespect the AI support is, and how it is literally functionally incapable of providing any form of genuine support that could not be found in a large, searchable text document.
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@protonprivacy should consider moving away from Zendesk for its customer support platform. Such a transition could align better with its commitment to privacy and open source values.
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I wish we had better titles for #Support roles that distinguish what's required.
Role titles such as: [Customer, Client, Product, Technical] [Support, Experience, Service] [Agent, Specialist, Representative]
Pay range: from 35k CAD (24.5k USD) - below living wage - up to 150k CAD (106k USD).
Expectations and skill level range from answering basic consumer questions, to what most would title as a 'support engineer' role.
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El lado del mal - The items are back, but not a single word or apology from the company. https://www.elladodelmal.com/2026/06/the-items-are-back-but-not-single-word.html #eurosender #customersupport #personal #fedex
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Merlin, one of our Tier 2 support agents, has just written a guide to getting your support issue sorted faster.
The short version: a clear subject line, the bounce message if there is one, and a few device details go a very long way. The long version is well worth your five minutes, especially if you've ever stared at an SPF error wondering what on earth just happened.
Read more:
https://www.fastmail.com/blog/a-support-agent-s-guide-to-getting-your-issue-solved-quickly/ -
No.Diet App Review: Personalized Mediterranean Wellness at Your Fingertips
no.Diet NEW YORK, Feb. 04, 2026 (GLOBE NEWSWIRE) — The No.Diet app is redefining how users adopt the Mediterranean lifestyle by combining personalized meal plans, light workouts, a…
#dining #cooking #diet #food #MediterraneanDiet #CustomerSupport #Mediterranean #mediterraneanlifestyle #personalizedmealplans
https://www.diningandcooking.com/2641466/no-diet-app-review-personalized-mediterranean-wellness-at-your-fingertips/ -
We tested Tidio using 500 real customer support chats.
It performed well on simple and repetitive queries, but still required human handling for more complex cases.
Overall, it feels like a support assistant rather than a full replacement.
Full breakdown 👇
https://blogrecode.com/tidio-review-i-ran-500-customer-chats-my-story/
