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#customersupport — Public Fediverse posts

Live and recent posts from across the Fediverse tagged #customersupport, aggregated by home.social.

  1. Turn your website and internal documents into a 24/7 AI support assistant in minutes! 🤖✨
    Stop letting repetitive support questions slow down your growth. Automate your customer success today!

    Check it out here: chatnode.ai/?via=watson

    #CustomerSupport #ArtificialIntelligence #Automation #SaaS #Chatnode #BusinessGrowth

  2. Updatify is featured on Awesome Indie! 🚀

    Release notes made simple. Customer engagement made easy.

    Upvote it → awesomeindie.com/product/updat

    #Automation #CustomerSupport #DeveloperTools

  3. Updatify is featured on Awesome Indie! 🚀

    Release notes made simple. Customer engagement made easy.

    Upvote it → awesomeindie.com/product/updat

    #Automation #CustomerSupport #DeveloperTools

  4. I've been dealing with what I suspect is an #AI #chatbot in a #customersupport interaction that's been going on for over a month now without any resolution.

    Just mindless words. No actual problem-solving, no evidence of "thinking", just going around and around in circles.

    It's infuriating, and a great example of how to destroy brand value and #customerloyalty by being penny-wise and pound-foolish.

  5. Exciting news from Vodafone! 🎉 They've launched new tools like the Vodafone Remote Assistant, allowing customers to easily share their screen with technicians for quick troubleshooting. Plus, the Wi-Fi Expert System optimizes your home internet settings automatically. Enjoy a smoother online experience! #Vodafone #RemoteAssistance #WiFiExpertSystem #HomeInternet #CustomerSupport

    👉 Více informací najdete zde:
    tiskovec.cz/clanky/oci-technik

  6. Call centres.

    Enhancing Customer Experience Of Phone Wait Time:

    "There are 4 people waiting ahead of you."

    "The wait time is 7 minutes."

    "We can call you back, in the order your call was received."


    Detracting From Customer Experience:

    "By calling us, you consent to being recorded."

    "Listen carefully, as options have changed."

    "Your call is important to us."

    "You can self-serve by using our website."

    "We don't tolerate abuse."

    #UX #CallCentre #PhoneSupport #CustomerSupport #Design