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#customersupport — Public Fediverse posts

Live and recent posts from across the Fediverse tagged #customersupport, aggregated by home.social.

  1. Exciting news from Vodafone! 🎉 They've launched new tools like the Vodafone Remote Assistant, allowing customers to easily share their screen with technicians for quick troubleshooting. Plus, the Wi-Fi Expert System optimizes your home internet settings automatically. Enjoy a smoother online experience! #Vodafone #RemoteAssistance #WiFiExpertSystem #HomeInternet #CustomerSupport

    👉 Více informací najdete zde:
    tiskovec.cz/clanky/oci-technik

  2. Call centres.

    Enhancing Customer Experience Of Phone Wait Time:

    "There are 4 people waiting ahead of you."

    "The wait time is 7 minutes."

    "We can call you back, in the order your call was received."


    Detracting From Customer Experience:

    "By calling us, you consent to being recorded."

    "Listen carefully, as options have changed."

    "Your call is important to us."

    "You can self-serve by using our website."

    "We don't tolerate abuse."

    #UX #CallCentre #PhoneSupport #CustomerSupport #Design