#customersupport — Public Fediverse posts

IVR Solutions for Call Centers: Automate, Route, and Resolve Calls Instantly

Read more: https://articlefun.com/ivr-solutions-for-call-centers-automate-route-and-resolve-calls-instantly/

#IVRSolutions #CallCenterSoftware #CustomerExperience #ContactCenter #Automation #CustomerSupport #VoiceTech #BusinessEfficiency #CX #SmartRouting

Handcuffed

We just had a really frustrating issue come up at work. The customer had access to their system locked down hard, for perfectly valid and acceptable reasons. They had issues with applications crashing and we couldn’t get in to see what happened. There were a slew of people from my company, the hardware vendor, and the customer on a conference call and we were all totally stumped. Then one of our tech guys and one of the tech guys from the hardware vendor started hammering away at it and they figured it out.

Sometimes this software support stuff can be incredibly frustrating, but when those frustrating moments get resolved… oh man is that satisfying. Even in a case like this where the folks who support my application ended up being innocent bystanders (the issue and the fix ended up having zero to do with us) it is still immensely satisfying.

Huge tip of the hat to the two guys who eventually worked it all out. As the commercials used to say, it’s Miller time*.

*It’s not Miller time for me. I don’t drink. The sentiment still works though.

#conferenceCall #customerService #customerSupport #frustration #satisfaction #satisfied #software #tech #technology #work

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