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#customersupport — Public Fediverse posts

Live and recent posts from across the Fediverse tagged #customersupport, aggregated by home.social.

  1. I've been dealing with what I suspect is an #AI #chatbot in a #customersupport interaction that's been going on for over a month now without any resolution.

    Just mindless words. No actual problem-solving, no evidence of "thinking", just going around and around in circles.

    It's infuriating, and a great example of how to destroy brand value and #customerloyalty by being penny-wise and pound-foolish.