#techisshitdispatch — Public Fediverse posts

#TechIsShitDispatch
OK, so, I just spent 50 minutes on the phone with #Kroll, the settlement administrator for the #Naviance #classAction lawsuit.
To recap, my wife received two emails from Kroll containing student class member IDs, and I received two emails from Kroll containing parent class member IDs, and I was supposed to be able to use the student class member IDs to file a claim, but neither of them would work on the website.
Earlier thread: https://federate.social/@jik/116631133703901962
(1/5)

#TechIsShitDispatch
OK, so, I just spent 50 minutes on the phone with #Kroll, the settlement administrator for the #Naviance #classAction lawsuit.
To recap, my wife received two emails from Kroll containing student class member IDs, and I received two emails from Kroll containing parent class member IDs, and I was supposed to be able to use the student class member IDs to file a claim, but neither of them would work on the website.
Earlier thread: https://federate.social/@jik/116631133703901962
(1/5)

#TechIsShitDispatch
OK, so, I just spent 50 minutes on the phone with #Kroll, the settlement administrator for the #Naviance #classAction lawsuit.
To recap, my wife received two emails from Kroll containing student class member IDs, and I received two emails from Kroll containing parent class member IDs, and I was supposed to be able to use the student class member IDs to file a claim, but neither of them would work on the website.
Earlier thread: https://federate.social/@jik/116631133703901962
(1/5)

#TechIsShitDispatch
OK, so, I just spent 50 minutes on the phone with #Kroll, the settlement administrator for the #Naviance #classAction lawsuit.
To recap, my wife received two emails from Kroll containing student class member IDs, and I received two emails from Kroll containing parent class member IDs, and I was supposed to be able to use the student class member IDs to file a claim, but neither of them would work on the website.
Earlier thread: https://federate.social/@jik/116631133703901962
(1/5)

#TechIsShitDispatch
OK, so, I just spent 50 minutes on the phone with #Kroll, the settlement administrator for the #Naviance #classAction lawsuit.
To recap, my wife received two emails from Kroll containing student class member IDs, and I received two emails from Kroll containing parent class member IDs, and I was supposed to be able to use the student class member IDs to file a claim, but neither of them would work on the website.
Earlier thread: https://federate.social/@jik/116631133703901962
(1/5)

#TechIsShitDispatch
The current version of #Microsoft #Outlook for #macOS has no working features for responding inline to a message when replying to it.
Previous versions of Outlook, though perhaps never on macOS, had this: https://support.microsoft.com/en-us/office/reply-with-inline-comments-within-the-original-message-text-5bc44105-aeb2-49e2-8239-5aeeff52e5a7
The current version has "Indent each line of the original message," which you could kind of use for this purpose by unindenting your comments, but… it doesn't work.
#Microsoft #Outlook

#TechIsShitDispatch
The current version of #Microsoft #Outlook for #macOS has no working features for responding inline to a message when replying to it.
Previous versions of Outlook, though perhaps never on macOS, had this: https://support.microsoft.com/en-us/office/reply-with-inline-comments-within-the-original-message-text-5bc44105-aeb2-49e2-8239-5aeeff52e5a7
The current version has "Indent each line of the original message," which you could kind of use for this purpose by unindenting your comments, but… it doesn't work.
#Microsoft #Outlook

#TechIsShitDispatch
The current version of #Microsoft #Outlook for #macOS has no working features for responding inline to a message when replying to it.
Previous versions of Outlook, though perhaps never on macOS, had this: https://support.microsoft.com/en-us/office/reply-with-inline-comments-within-the-original-message-text-5bc44105-aeb2-49e2-8239-5aeeff52e5a7
The current version has "Indent each line of the original message," which you could kind of use for this purpose by unindenting your comments, but… it doesn't work.
#Microsoft #Outlook

#TechIsShitDispatch
The current version of #Microsoft #Outlook for #macOS has no working features for responding inline to a message when replying to it.
Previous versions of Outlook, though perhaps never on macOS, had this: https://support.microsoft.com/en-us/office/reply-with-inline-comments-within-the-original-message-text-5bc44105-aeb2-49e2-8239-5aeeff52e5a7
The current version has "Indent each line of the original message," which you could kind of use for this purpose by unindenting your comments, but… it doesn't work.
#Microsoft #Outlook

#TechIsShitDispatch
The current version of #Microsoft #Outlook for #macOS has no working features for responding inline to a message when replying to it.
Previous versions of Outlook, though perhaps never on macOS, had this: https://support.microsoft.com/en-us/office/reply-with-inline-comments-within-the-original-message-text-5bc44105-aeb2-49e2-8239-5aeeff52e5a7
The current version has "Indent each line of the original message," which you could kind of use for this purpose by unindenting your comments, but… it doesn't work.
#Microsoft #Outlook

RE: https://federate.social/@jik/116518042176631274

#TechIsShitDispatch
For the 2nd time in 2 weeks Mozilla's Bugzilla is rate-limiting me (429 error) when all I did was view a bug and then try to log in so I could post a comment on the bug.
The comment I was trying to post was a response to someone asking me if I was still able to reproduce an issue I reported quite a while back.
So I took the time to check, and indeed the issue seems to have been resolved, but I can't report that because bugzilla is f*cked.
I wish #Mozilla would fix its shit.

A government agency I'm dealing with on my uncle's behalf asks me to send them a handful of sensitive documents.
They apparently expect me to just send them via email. I'm not going to do that.
First sharing attempt: put them on my Synology NAS, send them a sharing link. ❌ Their network won't let them access my NAS.
#TechIsShitDispatch
(1/2)

#TechIsShitDispatch
I gotta admit this one is pretty hilarious. The new FSA website that my wife's FSA administrator has switched to using, called "#Elevate", shows this on its reimbursement methods page.
"Oh, of course, the bank account whose number ends in ****! I know exactly which one that is!" 🤦

#TechIsShitDispatch
I gotta admit this one is pretty hilarious. The new FSA website that my wife's FSA administrator has switched to using, called "#Elevate", shows this on its reimbursement methods page.
"Oh, of course, the bank account whose number ends in ****! I know exactly which one that is!" 🤦

#TechIsShitDispatch
I gotta admit this one is pretty hilarious. The new FSA website that my wife's FSA administrator has switched to using, called "#Elevate", shows this on its reimbursement methods page.
"Oh, of course, the bank account whose number ends in ****! I know exactly which one that is!" 🤦

#TechIsShitDispatch
I gotta admit this one is pretty hilarious. The new FSA website that my wife's FSA administrator has switched to using, called "#Elevate", shows this on its reimbursement methods page.
"Oh, of course, the bank account whose number ends in ****! I know exactly which one that is!" 🤦

#TechIsShitDispatch
I go grocery shopping this morning. At checkout I attempt to pay for my groceries using an #ElanFinancialServices card stored in #GoogleWallet. The charge is declined. I try again using the physical card. It works.
Elan sends me email notifying me the charge was declined. "If you'd like to view this transaction, log in to your account." I log in; the transaction is not visible.
I call Elan. They are unable to tell me why the charge was declined.
😡

Also, when I was chatting with #Healthfirst about this to get them to file a ticket with their IT people, they asked for my uncle's member number, and when I pasted it into the chat it was incorrectly interpreted as a social security number and masked. They then told me I had to put dashes between all the digits to prevent that from happening so they could see it.
This is just so stupid on so many levels.
#TechIsShitDispatch

#TechIsShitDispatch
When #Microsoft365 sends me an email telling me I have messages in quarantine, and I click on the button in the email to block the sender of one of the messages, it takes _22 seconds_ for the web page with the block button to load.
The first 8 seconds is #Checkpoint deciding it's safe to redirect through to #Microsoft.
Then #M365 takes 14 seconds to load the page.
This is what Checkpoint and Microsoft consider acceptable performance. 🤦

This is what happens in the #1Password web app when I click the "Manage access" button while viewing the contents of a vault. Specifically, it pops up an incompletely rendered modal which is supposed to be the access management modal, and it stays there, incompletely rendered, forever. Sweet.
#TechIsShitDispatch

The #1Password app on #Linux has a configuration setting you can enable to tell it to start on login, and it works… sometimes. And sometimes it doesn't, and you have to launch the app by hand after you log in.
(I'm running into this issue on GNOME on Debian Testing.)
I've reported the problem to 1Password. 🤷
#TechIsShitDispatch

Someone please explain to my why the search box at the top of the page in _Confluence_ is inviting me to search _SharePoint_.
#TechIsShitDispatch #Atlassian #Confluence

Someone please explain to my why the search box at the top of the page in _Confluence_ is inviting me to search _SharePoint_.
#TechIsShitDispatch #Atlassian #Confluence

Someone please explain to my why the search box at the top of the page in _Confluence_ is inviting me to search _SharePoint_.
#TechIsShitDispatch #Atlassian #Confluence

Someone please explain to my why the search box at the top of the page in _Confluence_ is inviting me to search _SharePoint_.
#TechIsShitDispatch #Atlassian #Confluence

Someone please explain to my why the search box at the top of the page in _Confluence_ is inviting me to search _SharePoint_.
#TechIsShitDispatch #Atlassian #Confluence

#TechIsShitDispatch #AI #slop #Atlassian #Confluence
Nowadays I resort to using Microsoft Copilot web chat as a glorified search engine when I can't find the answer to a question using a real search engine, both because all of the search engines suck (some of them on purpose to make you view more ads) and because the search engines are polluted with slop. (1/7)

#TechIsShitDispatch #AI #slop #Atlassian #Confluence
Nowadays I resort to using Microsoft Copilot web chat as a glorified search engine when I can't find the answer to a question using a real search engine, both because all of the search engines suck (some of them on purpose to make you view more ads) and because the search engines are polluted with slop. (1/7)

#TechIsShitDispatch #AI #slop #Atlassian #Confluence
Nowadays I resort to using Microsoft Copilot web chat as a glorified search engine when I can't find the answer to a question using a real search engine, both because all of the search engines suck (some of them on purpose to make you view more ads) and because the search engines are polluted with slop. (1/7)

#TechIsShitDispatch #AI #slop #Atlassian #Confluence
Nowadays I resort to using Microsoft Copilot web chat as a glorified search engine when I can't find the answer to a question using a real search engine, both because all of the search engines suck (some of them on purpose to make you view more ads) and because the search engines are polluted with slop. (1/7)

#TechIsShitDispatch #AI #slop #Atlassian #Confluence
Nowadays I resort to using Microsoft Copilot web chat as a glorified search engine when I can't find the answer to a question using a real search engine, both because all of the search engines suck (some of them on purpose to make you view more ads) and because the search engines are polluted with slop. (1/7)

RE: https://federate.social/@jik/116389282919616599

#TechIsShitDispatch
Yesterday, #Spectrum decided to have another hours-long email outage on a Saturday afternoon.
It started at around 1:29pm US Eastern time and lasted until around 11:13pm, nearly ten hours.
I know about the exact timing because of the script I run every minute against my uncle's email account to clean spam and scams (Spectrum's spam filter sucks).
My uncle pays nearly $300 per month for cable and internet. For that much you'd think they'd be able to keep his email up.

#TechIsShitDispatch
Why do we put up with this bullshit day after, week after week, month after month, year after year?
Why are tech companies so shit at providing reliable services that people want?
I've worked in this industry my whole career, and I am ashamed that things have just gotten worse and worse and worse.
(This isn't a blip, Spectrum's email—not just webmail, but also IMAP—has been broken for several hours now.)
#Spectrum

#TechIsShitDispatch
Either #AARP recently had a security incident and therefore reset everybody's passwords without admitting it, or they periodically reset people's passwords without telling them, or they're just incompetent, because I just had to reset my password, which is stored in a password manager, so I know I was typing it correctly, but the site wouldn't accept it. #infosec (1/4)

#TechIsShitDispatch
I ordered two remanufactured toner cartridges for my #HP #printer. These are Staples-branded cartridges and the #Staples website claims they're compatible.
Today I tried to use them and the printer rejected them: bad chip.
It's bullshit that HP is still pulling this cartridge lock crap.
It's bullshit that Staples lied about the compatibility.
It's bullshit that because of these my printer is out of toner and the earliest I can get replacement cartridges is in three days.
😡😡😡😡

#TechIsShitDispatch
I ordered two remanufactured toner cartridges for my #HP #printer. These are Staples-branded cartridges and the #Staples website claims they're compatible.
Today I tried to use them and the printer rejected them: bad chip.
It's bullshit that HP is still pulling this cartridge lock crap.
It's bullshit that Staples lied about the compatibility.
It's bullshit that because of these my printer is out of toner and the earliest I can get replacement cartridges is in three days.
😡😡😡😡

#TechIsShitDispatch
I ordered two remanufactured toner cartridges for my #HP #printer. These are Staples-branded cartridges and the #Staples website claims they're compatible.
Today I tried to use them and the printer rejected them: bad chip.
It's bullshit that HP is still pulling this cartridge lock crap.
It's bullshit that Staples lied about the compatibility.
It's bullshit that because of these my printer is out of toner and the earliest I can get replacement cartridges is in three days.
😡😡😡😡

#TechIsShitDispatch
I ordered two remanufactured toner cartridges for my #HP #printer. These are Staples-branded cartridges and the #Staples website claims they're compatible.
Today I tried to use them and the printer rejected them: bad chip.
It's bullshit that HP is still pulling this cartridge lock crap.
It's bullshit that Staples lied about the compatibility.
It's bullshit that because of these my printer is out of toner and the earliest I can get replacement cartridges is in three days.
😡😡😡😡

#TechIsShitDispatch
I ordered two remanufactured toner cartridges for my #HP #printer. These are Staples-branded cartridges and the #Staples website claims they're compatible.
Today I tried to use them and the printer rejected them: bad chip.
It's bullshit that HP is still pulling this cartridge lock crap.
It's bullshit that Staples lied about the compatibility.
It's bullshit that because of these my printer is out of toner and the earliest I can get replacement cartridges is in three days.
😡😡😡😡

#TechIsShitDispatch
Over six months ago I got a cortisone injection in my hip. It caused my blood pressure to dramatically increase for several days. I spoke with my PCP about it and she prescribed a blood pressure medication for me to take prophylactically before the next injection. I never got another injection, so I've never filled that prescription or taken the medication.
#healthCare #EMR #MyChart (1/4)

#TechIsShitDispatch
Over six months ago I got a cortisone injection in my hip. It caused my blood pressure to dramatically increase for several days. I spoke with my PCP about it and she prescribed a blood pressure medication for me to take prophylactically before the next injection. I never got another injection, so I've never filled that prescription or taken the medication.
#healthCare #EMR #MyChart (1/4)

#TechIsShitDispatch
Over six months ago I got a cortisone injection in my hip. It caused my blood pressure to dramatically increase for several days. I spoke with my PCP about it and she prescribed a blood pressure medication for me to take prophylactically before the next injection. I never got another injection, so I've never filled that prescription or taken the medication.
#healthCare #EMR #MyChart (1/4)

#TechIsShitDispatch
Over six months ago I got a cortisone injection in my hip. It caused my blood pressure to dramatically increase for several days. I spoke with my PCP about it and she prescribed a blood pressure medication for me to take prophylactically before the next injection. I never got another injection, so I've never filled that prescription or taken the medication.
#healthCare #EMR #MyChart (1/4)

#TechIsShitDispatch
Over six months ago I got a cortisone injection in my hip. It caused my blood pressure to dramatically increase for several days. I spoke with my PCP about it and she prescribed a blood pressure medication for me to take prophylactically before the next injection. I never got another injection, so I've never filled that prescription or taken the medication.
#healthCare #EMR #MyChart (1/4)

#TechIsShitDispatch
I receive marketing #spam from Thrift Savings Plan, a.k.a. #TSP, the 401k-like thing that federal government employees participate in.
I've never been particularly interested in TSP spam, but I tolerated it while I was a participant. However, DOGE fired me a year ago and I'm no longer a federal employee, and I recently finally got around to closing my TSP account and rolling over its contents into an IRA, so now I really want to unsubscribe. (1/6)

#TechIsShitDispatch
I get this email today from Thrift Savings Plan (the 401k equivalent for federal employees).
It says I should "click on the red circle icon in the upper right-hand corner of [my] home screen," but there is no red circle icon in the upper right corner when I log in. It's yellow.
The "tsp.gov" link in the footer isn't clickable because they've written '<a href="tsp.gov">' instead of '<a href="https ://tsp.gov">' in the HTML source for the email.
Sheer incompetence.
#TSP

#TechIsShitDispatch
This is what I see when I try to log into #GrubHub on my phone.
It tells me to "confirm that [I'm] not a robot" but offers me no instructions or guidance for how to do that.
I am able to log into the GrubHub website with the same username and password with no problem whatsoever.
I chatted with GrubHub support about this through the website and the only solution they offered was for me to use the website instead of my phone. That's bullshit and I told him so.
1/?

Take a break from thinking about World War III to think instead about all the shitty tech we're forced to put up with.
My child in grad school just filled a prescription at #CVS. I got the receipt for it in email because despite the fact that they're 26 years old and fully launched, their CVS record is still linked to my ExtraCare account. They asked the clerk how to fix that and was told they had to call CVS on the phone. Can't be changed in the store or the app. 😡
#TechIsShitDispatch

#TechIsShitDispatch
You get an email from #Microsoft365 with the subject "Microsoft 365 security: You have messages in quarantine". Below one of the listed quarantined emails listed there's a button: "Block Sender".
You click the button. It brings up a page. You click the button on the page to confirm blocking the sender. It confirms that the sender was blocked.
A day later, you get another quarantine email from #M365 listing another message from the same sender. (1/2)

#TechIsShitDispatch
I'm using #MicrosoftPlanner at work to organize my team's work, because the team is small enough and its organizational strategy informal enough that it is (or should be) sufficient, and because we get the basic version for free as part of our company #Microsoft365 subscription.
#Planner has always been kind of a dumpster fire, but they've recently taken it to a new level.
#Microsoft (1/6)