#upsell — Public Fediverse posts

I had the opportunity to talk with Xfinity (Comcast) support this morning.

I was treated to an upsell. Sure, it costs nothing for the first year, but then what does it cost? It is an upsell pure and simple. She said "you can cancel any time." I replied "You can cancel it now." :derpface:

I was also treated to technical nonsense. The problem (which I still cannot say has been fixed) has to do with bridging and port forwarding. She asked for the name of my Wi-Fi network, which has nothing to do with these issues.

She should have realized she was talking to someone who knows something about networking when I sent her a traceroute output.

Screenshot of the upsell below.

And they wonder why they are so hated... :holdthepain:

#Xfinity #Comcast #CSRs #upsell #networking #traceroute

I had the opportunity to talk with Xfinity (Comcast) support this morning.

I was treated to an upsell. Sure, it costs nothing for the first year, but then what does it cost? It is an upsell pure and simple. She said "you can cancel any time." I replied "You can cancel it now." :derpface:

I was also treated to technical nonsense. The problem (which I still cannot say has been fixed) has to do with bridging and port forwarding. She asked for the name of my Wi-Fi network, which has nothing to do with these issues.

She should have realized she was talking to someone who knows something about networking when I sent her a traceroute output.

Screenshot of the upsell below.

And they wonder why they are so hated... :holdthepain:

#Xfinity #Comcast #CSRs #upsell #networking #traceroute

I had the opportunity to talk with Xfinity (Comcast) support this morning.

I was treated to an upsell. Sure, it costs nothing for the first year, but then what does it cost? It is an upsell pure and simple. She said "you can cancel any time." I replied "You can cancel it now." :derpface:

I was also treated to technical nonsense. The problem (which I still cannot say has been fixed) has to do with bridging and port forwarding. She asked for the name of my Wi-Fi network, which has nothing to do with these issues.

She should have realized she was talking to someone who knows something about networking when I sent her a traceroute output.

Screenshot of the upsell below.

And they wonder why they are so hated... :holdthepain:

#Xfinity #Comcast #CSRs #upsell #networking #traceroute

I had the opportunity to talk with Xfinity (Comcast) support this morning.

I was treated to an upsell. Sure, it costs nothing for the first year, but then what does it cost? It is an upsell pure and simple. She said "you can cancel any time." I replied "You can cancel it now." :derpface:

I was also treated to technical nonsense. The problem (which I still cannot say has been fixed) has to do with bridging and port forwarding. She asked for the name of my Wi-Fi network, which has nothing to do with these issues.

She should have realized she was talking to someone who knows something about networking when I sent her a traceroute output.

Screenshot of the upsell below.

And they wonder why they are so hated... :holdthepain:

#Xfinity #Comcast #CSRs #upsell #networking #traceroute

Как работает персонализированная воронка продаж и почему кейс Askona нужно разбирать в учебниках

Большинство компаний до сих пор строят воронки продаж «вслепую». Трафик купили, объявления открутили, емейлы размазали по базе, а дальше надеются, что покупатель сам догадается докупить еще что-то, ну или догадается зайти на сайт и еще что-то посмотреть. Результат предсказуем. Люди покупают только один товар, дополнительные продажи не запускаются, а маркетинговый бюджет улетает в трубу и на привлечение трафика, а не на увеличение среднего чека и LTV. Главная ошибка проста. Персонализация не встроена в процесс. Предложения не основаны на предыдущих действиях клиента, а значит не попадают в его реальную потребность, желания и хотелки. По данным Retail Dive , до 70% покупателей готовы докупить товар при условии, что предложение основано на их предыдущей покупке. Но только ~20% процентов брендов умеют подбирать такие офферы системно и предлагать релевантные варианты. А не классическая история, всех под одну гребенку, купили подушку, вот вам матрас, шкаф, кровать... Это приводит к трем потерям.

https://habr.com/ru/articles/970136/

#маркетинг #маркетинговый_анализ #маркетинговая_стратегия #upsell #продажи #средний_чек