So Xfinity had a bogus $15 charge on my bill for TV Latino. Listen, I like to listen to Spanish, but I don't want to pay $15 a month for this, okay?
So I contacted them through their chat.
Me: I don't want to pay for StreamStore.
CSR: I understand you problem with screensaver.
Dafuq? StreamStore, not screensaver.
Then he came back later with StreamSaver. Dude! Turn off the autocorrect!
My problem WAS resolved, but not before:
1. Xfiniti tacked that $15 charge on my bill.
2. They tried to upsell me on cell phone service AGAIN! Every time I talk to them, they try to sell me this shit, and every time I have to say NO.
The CSR said I was the first polite customer of the day... Well, the day (here at least) is still young, but in all honesty, I get why customers might get testy with Xfinity and their representatives, seeing as they KEEP LYING AND UPSELLING.
:headache:
