service: our devices are too hard to install
me: our devices aren't too hard to install, they are #embedded #linux devices installed on customer networks, in #IT environments we cannot control, requiring ad-hoc and typically bespoke configuration
#service: well you should make a configurator
me: we totes can, itll take 15 staff months of work or $xxxxxx.
service: #productmanagement doesn't want to spend that
me: as is their perogative. So if we can't make our product better (for you guys) we have to better equip your guys to deal with the product as is. I can whip up a course, or recommend some online courses.
service: we don't have time for that.
me: ok, then your alternative is stop hiring your guys from traditional industries, thinking you can train #networking skills and start hiring your guys from IT backgrounds and train them on our customer industries
service: welcome to the new service guy he has 20 yrs of aerospace experience
me: I fucking give up.