#freescout — Public Fediverse posts

I'm looking for a good #helpdesk software for #Grannus, my little SaaS project. It must be open source, self-hostable and modern. Discovered so far #Zammad, #FreeScout and #osTicket. Zammad looks best so far, but it's a huge system with many components. What do you recommend?

#Mail2Shell zero-click attack lets hackers hijack #FreeScout mail servers

https://www.bleepingcomputer.com/news/security/mail2shell-zero-click-attack-lets-hackers-hijack-freescout-mail-servers/

#email #cybersecurity

#Mail2Shell zero-click attack lets hackers hijack #FreeScout mail servers

https://www.bleepingcomputer.com/news/security/mail2shell-zero-click-attack-lets-hackers-hijack-freescout-mail-servers/

#email #cybersecurity

#Mail2Shell zero-click attack lets hackers hijack #FreeScout mail servers

https://www.bleepingcomputer.com/news/security/mail2shell-zero-click-attack-lets-hackers-hijack-freescout-mail-servers/

#email #cybersecurity

#Mail2Shell zero-click attack lets hackers hijack #FreeScout mail servers

https://www.bleepingcomputer.com/news/security/mail2shell-zero-click-attack-lets-hackers-hijack-freescout-mail-servers/

#email #cybersecurity

#Mail2Shell zero-click attack lets hackers hijack #FreeScout mail servers

https://www.bleepingcomputer.com/news/security/mail2shell-zero-click-attack-lets-hackers-hijack-freescout-mail-servers/

#email #cybersecurity

Based on my experience, FreeScout is good, free and open source solution for implementing help desk. I worked with many companies that moved to it and are satisfied with FreeScout. In general, there is no need to add additional subscription cost to your budget, if you can have open source solution that works good and is customizable.

And if you are not techie and don't know how to implement FreeScout, you can always ask someone or some agency to implement it for you. https://itsfoss.com/freescout-open-source-help-desk/

#FreeScout #helpdesk #software #opensource #freesoftware #business #tech #technology

Maybe I should figure out a way to connect a Mastodon account with my help desk system, #FreeScout. Hmm.

It's not like you have too many projects already, Carlo

✅ Closed my #HelpScout account
✅ Removed HS from my privacy policy

And that means my migration to semi-self-hosted #FreeScout (EU, #PikaPods) is now done! 🎉 AMA

Once again, I find myself pondering a Mastodon module for #FreeScout (help desk system) that'd pipe incoming messages to my support account into my FS inbox, and would let me reply there.

FFS.

Yo #FreeScout frens, do you know of a custom module that lets you use a Mastodon account like an inbox? As in: incoming mention = customer message, outgoing answer = reply on Masto?

I very much like #FreeScout so far. Maybe a bit too much.

I'm currently thinking about creating one or two more custom modules for it, in PHP of all languages, FFS

Are you a #FreeScout user? I've made a bare-bones module that lets you (the admin) add custom JS to all your instance's pages.

https://github.com/czottmann/freescout-extrajs

Super-simple, works for me, YMMV, have fun, kthxbye lol

It took a minute, but I completed my migration from #HelpScout to #FreeScout. Reasons: €€, #digitalSovereignty.

https://freescout.net is open-source and nice out of the box. Custom modules cost me €68 (once!), hosting is ~€6/month (PikaPods + mailbox). Everything's hosted in the EU.

Migration was done via API, using some custom node scripts, with some help by Claude Code. (I had talked with a migration service but they weren't able to get custom properties from HS, and so I had to DIY it.)

Is anyone here using #PikaPods? I just noticed they're offering both hosted #Discourse and #FreeScout, and I was wondering how well they work.

I'm thinking about creating an #opensource competitor of #Freescout , but using #NodeJS and #TypeScript as core technologies.

For the past 4 months I've been working as a contractor on a private fork of FreeScout and I can say this: it is a horrible piece of software. It fails at every possible level: maintainability, performance, availability, data consistency, data integrity, many other security aspects... and it bewilders me that so many people are using it, and _recommending_ it.

That said, this kind of software is not "interesting" nor "attractive" _per se_ (although it can be made interesting if enough love is put into it), and I know I'd need external incentives to keep working on something like that. That's why it should be commercially viable, or at least "socially viable".

What does that mean? That I'd be happy if anyone felt any interest on the idea and wanted to work on something like that, this is no project to do alone.

I'm not really expecting anyone to be interested on something like this, but feel free to ping me in case I'm wrong :) .

Did you miss last week's ADMIN Update newsletter? Read it now and subscribe free to get it in your inbox every Wednesday https://mailchi.mp/admin-magazine/admin-update-integrating-linux-with-active-directory #SysAdmin #Linux #ActiveDirectory #LMQL #vulnerability #security #network #RedHat #Xorg #RHEL #GoogleCloud #FreeScout #Kubernetes #TuxCare #survey #jobs #events

Did you miss ADMIN Update last week? Read it now and subscribe free to get it every Wednesday https://mailchi.mp/admin-magazine/admin-update-free-help-desk #HelpDesk #FreeScout #TUXEDOComputers #Jupiter #exascale #NSA #Kubernetes #NetworkManager #containers #Linux #jobs #events #BeowulfBash #SC23

Did you miss ADMIN Update last week? Read it now and subscribe free to get it every Wednesday https://mailchi.mp/admin-magazine/admin-update-free-help-desk #HelpDesk #FreeScout #TUXEDOComputers #Jupiter #exascale #NSA #Kubernetes #NetworkManager #containers #Linux #jobs #events #BeowulfBash #SC23

Did you miss ADMIN Update last week? Read it now and subscribe free to get it every Wednesday https://mailchi.mp/admin-magazine/admin-update-free-help-desk #HelpDesk #FreeScout #TUXEDOComputers #Jupiter #exascale #NSA #Kubernetes #NetworkManager #containers #Linux #jobs #events #BeowulfBash #SC23

Did you miss ADMIN Update last week? Read it now and subscribe free to get it every Wednesday https://mailchi.mp/admin-magazine/admin-update-free-help-desk #HelpDesk #FreeScout #TUXEDOComputers #Jupiter #exascale #NSA #Kubernetes #NetworkManager #containers #Linux #jobs #events #BeowulfBash #SC23

Did you miss ADMIN Update last week? Read it now and subscribe free to get it every Wednesday https://mailchi.mp/admin-magazine/admin-update-free-help-desk #HelpDesk #FreeScout #TUXEDOComputers #Jupiter #exascale #NSA #Kubernetes #NetworkManager #containers #Linux #jobs #events #BeowulfBash #SC23

From the ADMIN Update newsletter, Holger Reibold examines the free version of FreeScout, a powerful, flexible, and adaptable help desk environment https://www.admin-magazine.com/Archive/2023/76/Help-Desk-with-FreeScout #FreeScout #HelpDesk #OpenSource #Zendesk #HelpScout #PHP #MySQL #Docker #Apache

I’m getting ready to migrate GravityKit’s support platform from Help Scout to FreeScout, an open-source alternative. Is anyone interested in the process? I could write a blog post about it.

#HelpScout #FreeScout #OSS #Support

Great video showing how to install #freescout on #vultr via Cloudron https://www.youtube.com/watch?v=gDvjgVnbQ8w