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#helpscout — Public Fediverse posts

Live and recent posts from across the Fediverse tagged #helpscout, aggregated by home.social.

  1. Carlo Zottmann @[email protected] ·

    ✅ Closed my #HelpScout account
    ✅ Removed HS from my privacy policy

    And that means my migration to semi-self-hosted #FreeScout (EU, #PikaPods) is now done! 🎉 AMA

    #helpscout #freescout #pikapods
  2. Carlo Zottmann @[email protected] ·

    It took a minute, but I completed my migration from #HelpScout to #FreeScout. Reasons: €€, #digitalSovereignty.

    freescout.net is open-source and nice out of the box. Custom modules cost me €68 (once!), hosting is ~€6/month (PikaPods + mailbox). Everything's hosted in the EU.

    Migration was done via API, using some custom node scripts, with some help by Claude Code. (I had talked with a migration service but they weren't able to get custom properties from HS, and so I had to DIY it.)

    #helpscout #freescout #digitalsovereignty
  3. ADMIN magazine @[email protected] ·

    From the ADMIN Update newsletter, Holger Reibold examines the free version of FreeScout, a powerful, flexible, and adaptable help desk environment admin-magazine.com/Archive/202 #FreeScout #HelpDesk #OpenSource #Zendesk #HelpScout #PHP #MySQL #Docker #Apache

    #freescout #helpdesk #opensource #zendesk #helpscout #php
  4. Zack Katz @[email protected] ·

    I’m getting ready to migrate GravityKit’s support platform from Help Scout to FreeScout, an open-source alternative. Is anyone interested in the process? I could write a blog post about it.

    #HelpScout #FreeScout #OSS #Support

    #helpscout #freescout #oss #support