#zendesk — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #zendesk, aggregated by home.social.
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Meta、企業向けAI「Meta Business Agent」投入 WhatsAppやInstagramの顧客対応を自動化 https://www.yayafa.com/2814544/ #AgenticAi #AI #AIエージェント #ArtificialGeneralIntelligence #ArtificialIntelligence #Instagram #LLAMA #Messenger #Meta #MetaAI #MetaBusinessAgent #MetaOne #Shopify #WhatsApp #Zendesk #エージェント型AI #人工知能 #汎用人工知能
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Meta、企業向けAI「Meta Business Agent」投入 WhatsAppやInstagramの顧客対応を自動化 https://www.yayafa.com/2814544/ #AgenticAi #AI #AIエージェント #ArtificialGeneralIntelligence #ArtificialIntelligence #Instagram #LLAMA #Messenger #Meta #MetaAI #MetaBusinessAgent #MetaOne #Shopify #WhatsApp #Zendesk #エージェント型AI #人工知能 #汎用人工知能
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TROCCOの転送先カスタムコネクタを利用して、Zendeskのチケットにフォロワーを自動追加する
https://qiita.com/kimura34/items/29ad3abf97c8fc182493?utm_campaign=popular_items&utm_medium=feed&utm_source=popular_items -
Zendesk forced a customer from 2016 to pay 4X more, they rebuilt it in 48 hours
https://tradecore.com/resources/blog/we-replaced-zendesk-in-48-hours
#HackerNews #Zendesk #Rebuild #CustomerExperience #BusinessTransformation #TechNews #48Hours
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Zendesk forced a customer from 2016 to pay 4X more, they rebuilt it in 48 hours
https://tradecore.com/resources/blog/we-replaced-zendesk-in-48-hours
#HackerNews #Zendesk #Rebuild #CustomerExperience #BusinessTransformation #TechNews #48Hours
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#Zendesk is the most popular customer support platform.
https://w3techs.com/technologies/subdetails/customersupport -
#Zendesk is the most popular customer support platform.
https://w3techs.com/technologies/subdetails/customersupport -
UNC6783 Hackers Infiltrate BPOs to Steal Corporate Support Tickets
Hackers known as UNC6783 are exploiting business process outsourcing providers to gain access to sensitive corporate support tickets on platforms like Zendesk, putting high-value companies across multiple sectors at risk. This sneaky tactic opens the door for cybercriminals to infiltrate and wreak havoc on…
#Unc6783 #BusinessProcessOutsourcing #Zendesk #CorporateSupportTickets #ThreatActors
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Crunchyroll und das schwächste Glied in der Kette
https://techupdate.io/sicherheit/crunchyroll-und-das-schwaechste-glied-in-der-kette/51079/
#technews #cybersecurity #techupdate #databreach #crunchyroll #zendesk
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Today's #HorribleAdminUX is brought to you by the #Zendesk admin interface.
I'M SURE SOMEONE TOLD YOU TO MAKE YOUR ADMIN INTERFACE MOBILE FRIENDLY, BUT IN THE PROCESS YOU'VE MADE IT THE MOST DESKTOP HOSTILE THING I'VE SEEN ALL DAY.
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Today's #HorribleAdminUX is brought to you by the #Zendesk admin interface.
I'M SURE SOMEONE TOLD YOU TO MAKE YOUR ADMIN INTERFACE MOBILE FRIENDLY, BUT IN THE PROCESS YOU'VE MADE IT THE MOST DESKTOP HOSTILE THING I'VE SEEN ALL DAY.
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#Zendesk is acquiring #Forethought, a #customerservice #automation software company, to enhance its #AIproducts and accelerate its product roadmap. The acquisition, expected to close by March, will integrate Forethought’s technology into Zendesk’s offerings, including specialised #agents and #voiceautomation. https://techcrunch.com/2026/03/11/zendesk-acquires-agentic-customer-service-startup-forethought/?eicker.news #tech #media #news
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#Zendesk is acquiring #Forethought, a #customerservice #automation software company, to enhance its #AIproducts and accelerate its product roadmap. The acquisition, expected to close by March, will integrate Forethought’s technology into Zendesk’s offerings, including specialised #agents and #voiceautomation. https://techcrunch.com/2026/03/11/zendesk-acquires-agentic-customer-service-startup-forethought/?eicker.news #tech #media #news
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Zendesk is acquiring Forethought for more than 200M USD to build AI agents for customer service. The deal is Zendesk's seventh AI acquisition in 2.5 years. The company expects over half of all voice and chat interactions on its platform to be handled by AI agents this year. https://martech.org/the-latest-ai-powered-martech-news-and-releases/ #Marketing #Strategy #AI #Zendesk
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Zendesk is acquiring Forethought for more than 200M USD to build AI agents for customer service. The deal is Zendesk's seventh AI acquisition in 2.5 years. The company expects over half of all voice and chat interactions on its platform to be handled by AI agents this year. https://martech.org/the-latest-ai-powered-martech-news-and-releases/ #Marketing #Strategy #AI #Zendesk
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Zendesk has acquired Forethought, an agentic customer service startup that won TechCrunch's 2018 Startup Battlefield competition. The deal strengthens Zendesk's position in the AI agent space. https://techcrunch.com/2026/03/11/zendesk-acquires-agentic-customer-service-startup-forethought/ #AIagent #AI #GenAI #AgenticAI #Zendesk
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Zendesk has acquired Forethought, an agentic customer service startup that won TechCrunch's 2018 Startup Battlefield competition. The deal strengthens Zendesk's position in the AI agent space. https://techcrunch.com/2026/03/11/zendesk-acquires-agentic-customer-service-startup-forethought/ #AIagent #AI #GenAI #AgenticAI #Zendesk
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Zendesk acquires Forethought, an agentic customer service startup that won TechCrunch Battlefield in 2018. The deal signals enterprise AI's shift toward autonomous support agents. https://techcrunch.com/2026/03/11/zendesk-acquires-agentic-customer-service-startup-forethought/ #AIagent #AI #GenAI #AgenticAI #Zendesk
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Zendesk acquires Forethought, an agentic customer service startup that won TechCrunch Battlefield in 2018. The deal signals enterprise AI's shift toward autonomous support agents. https://techcrunch.com/2026/03/11/zendesk-acquires-agentic-customer-service-startup-forethought/ #AIagent #AI #GenAI #AgenticAI #Zendesk
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Zendesk adquiere la startup de servicio al cliente Forethought #adquiere #adquisiciones #cliente #Forethought #previsión_ai #servicio #startup #Startup_battlefied #Zendesk #ButterWord #Spanish_News Comenta tu opinión 👇
https://butterword.com/zendesk-adquiere-la-startup-de-servicio-al-cliente-forethought/?feed_id=73207&_unique_id=69b1f0f7ba810 -
Zendesk adquiere la startup de servicio al cliente Forethought #adquiere #adquisiciones #cliente #Forethought #previsión_ai #servicio #startup #Startup_battlefied #Zendesk #ButterWord #Spanish_News Comenta tu opinión 👇
https://butterword.com/zendesk-adquiere-la-startup-de-servicio-al-cliente-forethought/?feed_id=73207&_unique_id=69b1f0f7ba810 -
@jbz
One has to highlight they had a data leak where all ID passport photos, mail addresses and other support data were leaked due to the #zendesk support incident. https://www.bbc.com/news/articles/c8jmzd972leo -
@jbz
One has to highlight they had a data leak where all ID passport photos, mail addresses and other support data were leaked due to the #zendesk support incident. https://www.bbc.com/news/articles/c8jmzd972leo -
I guess I'm part of the Zendesk spam fun now, 18 messages in 30 minutes. https://www.bleepingcomputer.com/news/security/zendesk-ticket-systems-hijacked-in-massive-global-spam-wave/
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~550 spam emails using #Zendesk as a reflector since the end of January.
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~550 spam emails using #Zendesk as a reflector since the end of January.
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@davetron5000 yeap, that's what I meant in OP, the breach was real and people got SPAM, back in those day I received zero SPAM messages.
This is kind of new, it's a legit registration, no fake domains, all emails for real. A _clean_ automation. It's an annoying situation but inconsequential.
My guessing about endgame: make #zendesk know their bases belongs to whoever hacked them.
My second guess is this a very low scale, and we are not important enough so the media don't pick this issue up
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@davetron5000 yeap, that's what I meant in OP, the breach was real and people got SPAM, back in those day I received zero SPAM messages.
This is kind of new, it's a legit registration, no fake domains, all emails for real. A _clean_ automation. It's an annoying situation but inconsequential.
My guessing about endgame: make #zendesk know their bases belongs to whoever hacked them.
My second guess is this a very low scale, and we are not important enough so the media don't pick this issue up
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@davetron5000 thanks!
you made me look in my old gmail account, and that's correct: a couple of registrations with `[email protected]`
- Medium
- HeadSpacethe only pattern now still #github + #zendesk
I'm still scratching my head about the why? Do they try to DDoS their registration systems?
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@davetron5000 thanks!
you made me look in my old gmail account, and that's correct: a couple of registrations with `[email protected]`
- Medium
- HeadSpacethe only pattern now still #github + #zendesk
I'm still scratching my head about the why? Do they try to DDoS their registration systems?
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@davetron5000 all of them today, or accumulated?
I've notice that this is happening with #discord-related email, so it's possible all of them: #github, #zendesk, #discord ?Do you notice some pattern?
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@davetron5000 all of them today, or accumulated?
I've notice that this is happening with #discord-related email, so it's possible all of them: #github, #zendesk, #discord ?Do you notice some pattern?
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Experiencing a spam wave of "Activate your account" e-mails (from known brands like Cloudinary to Japan Times, all from #zendesk mailer...
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Experiencing a spam wave of "Activate your account" e-mails (from known brands like Cloudinary to Japan Times, all from #zendesk mailer...
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This morning I did receive five (5) notification of services created on my behalf using GitHub-related (and #discord) email accounts:
- Canary Mail
- Angel Studios
- Quora
- Branded
- Cardi.Health
- (new since posted)
- Replika
- VSCO
- Medium
- Headspace
- Commuinity.com
- Survive the ARK
- Jimdo
- DropboxI'm still not sure if this still an issue with the last #zendesk breach or an ongoing #GitHub one.
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This morning I did receive five (5) notification of services created on my behalf using GitHub-related (and #discord) email accounts:
- Canary Mail
- Angel Studios
- Quora
- Branded
- Cardi.Health
- (new since posted)
- Replika
- VSCO
- Medium
- Headspace
- Commuinity.com
- Survive the ARK
- Jimdo
- DropboxI'm still not sure if this still an issue with the last #zendesk breach or an ongoing #GitHub one.
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I've always thought it strange that #Slack, which is owned by #SalesForce, uses #Zendesk as its ticket management system.
I'd initially chalked that up to "when Salesforce aquired it, they had an active Zendesk contract but they'll switch over to SalesForce eventually."
Well, anyway, not so far. Still Zendesk Chat and Support products in use.
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The Register: Zendesk users targeted as Scattered Lapsus$ Hunters spin up fake support sites. “Scattered Lapsus$ Hunters may be circling Zendesk users for its latest extortion campaign, with new phishing domains and weaponized helpdesk tickets uncovered by ReliaQuest.”
