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#digitalexclusion — Public Fediverse posts

Live and recent posts from across the Fediverse tagged #digitalexclusion, aggregated by home.social.

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  1. Behind Digital Walls

    A great piece of policy research from Citizens Advice on “… how people are being locked out of essential services”.

    citizensadvice.org.uk/policy/p

    “[Citizens Advice] assessed the evidence provided by advisors and found that there are three key mechanisms of harm that result in people facing #DigitalExclusion from #Services.”

    🔀 Two-tier Support - We are living in a two-tiered system, where digitally excluded individuals get second-class support.

    ⛓️ Channel Lock - People are being locked into using either digital or non-digital services, when they need to be able to switch between them.

    🔻 Poor Digital Design - Poor digital design and high levels of friction mean people struggle to access support. Sometimes they give up.

  2. Behind Digital Walls

    A great piece of policy research from Citizens Advice on “… how people are being locked out of essential services”.

    citizensadvice.org.uk/policy/p

    “[Citizens Advice] assessed the evidence provided by advisors and found that there are three key mechanisms of harm that result in people facing #DigitalExclusion from #Services.”

    🔀 Two-tier Support - We are living in a two-tiered system, where digitally excluded individuals get second-class support.

    ⛓️ Channel Lock - People are being locked into using either digital or non-digital services, when they need to be able to switch between them.

    🔻 Poor Digital Design - Poor digital design and high levels of friction mean people struggle to access support. Sometimes they give up.

  3. Behind Digital Walls

    A great piece of policy research from Citizens Advice on “… how people are being locked out of essential services”.

    citizensadvice.org.uk/policy/p

    “[Citizens Advice] assessed the evidence provided by advisors and found that there are three key mechanisms of harm that result in people facing #DigitalExclusion from #Services.”

    🔀 Two-tier Support - We are living in a two-tiered system, where digitally excluded individuals get second-class support.

    ⛓️ Channel Lock - People are being locked into using either digital or non-digital services, when they need to be able to switch between them.

    🔻 Poor Digital Design - Poor digital design and high levels of friction mean people struggle to access support. Sometimes they give up.

  4. Behind Digital Walls

    A great piece of policy research from Citizens Advice on “… how people are being locked out of essential services”.

    citizensadvice.org.uk/policy/p

    “[Citizens Advice] assessed the evidence provided by advisors and found that there are three key mechanisms of harm that result in people facing #DigitalExclusion from #Services.”

    🔀 Two-tier Support - We are living in a two-tiered system, where digitally excluded individuals get second-class support.

    ⛓️ Channel Lock - People are being locked into using either digital or non-digital services, when they need to be able to switch between them.

    🔻 Poor Digital Design - Poor digital design and high levels of friction mean people struggle to access support. Sometimes they give up.

  5. So today's little #DigitalExclusion story is about #Eurostar. I'm taking a Eurostar to Paris tomorrow, and because of all the extra faffing about at passport control thanks to Brexit, I thought I'd better take seriously any recommended time to arrive before my train is due to leave.

    Their website says to arrive at the time recommended on your ticket, except that there is no recommended arrival time on the PDF ticket. You can only see that in their app.

  6. So today's little #DigitalExclusion story is about #Eurostar. I'm taking a Eurostar to Paris tomorrow, and because of all the extra faffing about at passport control thanks to Brexit, I thought I'd better take seriously any recommended time to arrive before my train is due to leave.

    Their website says to arrive at the time recommended on your ticket, except that there is no recommended arrival time on the PDF ticket. You can only see that in their app.

  7. So today's little story is about . I'm taking a Eurostar to Paris tomorrow, and because of all the extra faffing about at passport control thanks to Brexit, I thought I'd better take seriously any recommended time to arrive before my train is due to leave.

    Their website says to arrive at the time recommended on your ticket, except that there is no recommended arrival time on the PDF ticket. You can only see that in their app.

  8. So today's little #DigitalExclusion story is about #Eurostar. I'm taking a Eurostar to Paris tomorrow, and because of all the extra faffing about at passport control thanks to Brexit, I thought I'd better take seriously any recommended time to arrive before my train is due to leave.

    Their website says to arrive at the time recommended on your ticket, except that there is no recommended arrival time on the PDF ticket. You can only see that in their app.

  9. "Driverless taxis set to launch in UK as soon as September"

    I have no doubt that, once the technology is sufficiently mature, driverless cars will be safer than ones driven by humans. Humans cause a lot of crashes.

    I am yet to be convinced that the technology will be sufficiently mature by September, but let's see.

    I am also bothered by the built-in #DigitalExclusion. How are you supposed to hail a cab if you don't or can't have the app?

    bbc.co.uk/news/articles/czej9n

    #RoboTaxis

  10. "Driverless taxis set to launch in UK as soon as September"

    I have no doubt that, once the technology is sufficiently mature, driverless cars will be safer than ones driven by humans. Humans cause a lot of crashes.

    I am yet to be convinced that the technology will be sufficiently mature by September, but let's see.

    I am also bothered by the built-in #DigitalExclusion. How are you supposed to hail a cab if you don't or can't have the app?

    bbc.co.uk/news/articles/czej9n

    #RoboTaxis

  11. "Driverless taxis set to launch in UK as soon as September"

    I have no doubt that, once the technology is sufficiently mature, driverless cars will be safer than ones driven by humans. Humans cause a lot of crashes.

    I am yet to be convinced that the technology will be sufficiently mature by September, but let's see.

    I am also bothered by the built-in . How are you supposed to hail a cab if you don't or can't have the app?

    bbc.co.uk/news/articles/czej9n

  12. "Driverless taxis set to launch in UK as soon as September"

    I have no doubt that, once the technology is sufficiently mature, driverless cars will be safer than ones driven by humans. Humans cause a lot of crashes.

    I am yet to be convinced that the technology will be sufficiently mature by September, but let's see.

    I am also bothered by the built-in #DigitalExclusion. How are you supposed to hail a cab if you don't or can't have the app?

    bbc.co.uk/news/articles/czej9n

    #RoboTaxis

  13. @saxifraga That's dreadful. There must be a great many elderly people who struggle with online bookings.

    #DigitalExclusion

  14. @saxifraga That's dreadful. There must be a great many elderly people who struggle with online bookings.

    #DigitalExclusion

  15. @[email protected] That's dreadful. There must be a great many elderly people who struggle with online bookings.

  16. @saxifraga That's dreadful. There must be a great many elderly people who struggle with online bookings.

    #DigitalExclusion

  17. I think moving NHS services more online is a positive development, as long as there is still an offline version available for people who can't or won't use smartphones or similar technology.

    So all the government now needs to do is to build a massive IT system to support it.

    #WhatCouldPossiblyGoWrong

    bbc.com/news/articles/c9317k58

    #NHS #DigitalExclusion #UKPolitics

  18. I think moving NHS services more online is a positive development, as long as there is still an offline version available for people who can't or won't use smartphones or similar technology.

    So all the government now needs to do is to build a massive IT system to support it.

    #WhatCouldPossiblyGoWrong

    bbc.com/news/articles/c9317k58

    #NHS #DigitalExclusion #UKPolitics

  19. I think moving NHS services more online is a positive development, as long as there is still an offline version available for people who can't or won't use smartphones or similar technology.

    So all the government now needs to do is to build a massive IT system to support it.

    bbc.com/news/articles/c9317k58

  20. I think moving NHS services more online is a positive development, as long as there is still an offline version available for people who can't or won't use smartphones or similar technology.

    So all the government now needs to do is to build a massive IT system to support it.

    #WhatCouldPossiblyGoWrong

    bbc.com/news/articles/c9317k58

    #NHS #DigitalExclusion #UKPolitics

  21. "The plans would require anyone starting a new job or renting a home to show the card on a smartphone app"

    Does Starmer realise that not everyone has a smartphone?

    #Idiot

    If Starmer insists on going ahead with this crazy scheme I suspect it could be his Poll Tax Moment.

    news.sky.com/story/starmer-to-

    #IDCards #DigitalExclusion #Starmer

  22. "The plans would require anyone starting a new job or renting a home to show the card on a smartphone app"

    Does Starmer realise that not everyone has a smartphone?

    #Idiot

    If Starmer insists on going ahead with this crazy scheme I suspect it could be his Poll Tax Moment.

    news.sky.com/story/starmer-to-

    #IDCards #DigitalExclusion #Starmer

  23. "The plans would require anyone starting a new job or renting a home to show the card on a smartphone app"

    Does Starmer realise that not everyone has a smartphone?

    If Starmer insists on going ahead with this crazy scheme I suspect it could be his Poll Tax Moment.

    news.sky.com/story/starmer-to-

  24. "The plans would require anyone starting a new job or renting a home to show the card on a smartphone app"

    Does Starmer realise that not everyone has a smartphone?

    #Idiot

    If Starmer insists on going ahead with this crazy scheme I suspect it could be his Poll Tax Moment.

    news.sky.com/story/starmer-to-

    #IDCards #DigitalExclusion #Starmer

  25. DVLA Catch 22.
    Basically says, 'If you are unable to transact online or by phone, go online at.....'
    #DigitalExclusion

  26. DVLA Catch 22.
    Basically says, 'If you are unable to transact online or by phone, go online at.....'
    #DigitalExclusion

  27. DVLA Catch 22.
    Basically says, 'If you are unable to transact online or by phone, go online at.....'
    #DigitalExclusion

  28. DVLA Catch 22.
    Basically says, 'If you are unable to transact online or by phone, go online at.....'
    #DigitalExclusion

  29. I strongly disapprove of companies who provide some kind of service which I could interact with perfectly well online via a web browser, but they try to push me into using their app.

    Sure, there are times when a dedicated app is handy, but there are many more times when everything I need could be done perfectly well through a web browser, no app required.

    I just came across a particularly egregious example of this from Trading 212.

    #BigTech #FinTech #Apps #DigitalExclusion

  30. I strongly disapprove of companies who provide some kind of service which I could interact with perfectly well online via a web browser, but they try to push me into using their app.

    Sure, there are times when a dedicated app is handy, but there are many more times when everything I need could be done perfectly well through a web browser, no app required.

    I just came across a particularly egregious example of this from Trading 212.

    #BigTech #FinTech #Apps #DigitalExclusion

  31. I strongly disapprove of companies who provide some kind of service which I could interact with perfectly well online via a web browser, but they try to push me into using their app.

    Sure, there are times when a dedicated app is handy, but there are many more times when everything I need could be done perfectly well through a web browser, no app required.

    I just came across a particularly egregious example of this from Trading 212.

  32. I strongly disapprove of companies who provide some kind of service which I could interact with perfectly well online via a web browser, but they try to push me into using their app.

    Sure, there are times when a dedicated app is handy, but there are many more times when everything I need could be done perfectly well through a web browser, no app required.

    I just came across a particularly egregious example of this from Trading 212.

    #BigTech #FinTech #Apps #DigitalExclusion

  33. ... My own response to this consultation highlights how the specification, design, implementation and operation of digitised services affects citizen access, as described in my own research findings, summarised at digitalbenefits.uk - see also system review tool DBD Cornucopia mastodon.social/@DBD_Cornucopia

    #digitalinclusion #digitalexclusion #egovernment #servicedelivery #hci #uk

  34. ... My own response to this consultation highlights how the specification, design, implementation and operation of digitised services affects citizen access, as described in my own research findings, summarised at digitalbenefits.uk - see also system review tool DBD Cornucopia mastodon.social/@DBD_Cornucopia

    #digitalinclusion #digitalexclusion #egovernment #servicedelivery #hci #uk

  35. The UK Government is consulting on its Digital Inclusion Action Plan which was published in February gov.uk/government/publications

    The consultation seeks evidence from individuals and groups on the proposed four areas of future work, focus groups and action. Deadline 09 April 2025. Information on how to respond at gov.uk/government/calls-for-ev

    #digitalinclusion #digitalexclusion #egovernment #servicedelivery #hci #uk

  36. The UK Government is consulting on its Digital Inclusion Action Plan which was published in February gov.uk/government/publications

    The consultation seeks evidence from individuals and groups on the proposed four areas of future work, focus groups and action. Deadline 09 April 2025. Information on how to respond at gov.uk/government/calls-for-ev

    #digitalinclusion #digitalexclusion #egovernment #servicedelivery #hci #uk