#digitalexclusion — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #digitalexclusion, aggregated by home.social.
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Behind Digital Walls
A great piece of policy research from Citizens Advice on “… how people are being locked out of essential services”.
“[Citizens Advice] assessed the evidence provided by advisors and found that there are three key mechanisms of harm that result in people facing #DigitalExclusion from #Services.”
🔀 Two-tier Support - We are living in a two-tiered system, where digitally excluded individuals get second-class support.
⛓️ Channel Lock - People are being locked into using either digital or non-digital services, when they need to be able to switch between them.
🔻 Poor Digital Design - Poor digital design and high levels of friction mean people struggle to access support. Sometimes they give up.
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Behind Digital Walls
A great piece of policy research from Citizens Advice on “… how people are being locked out of essential services”.
“[Citizens Advice] assessed the evidence provided by advisors and found that there are three key mechanisms of harm that result in people facing #DigitalExclusion from #Services.”
🔀 Two-tier Support - We are living in a two-tiered system, where digitally excluded individuals get second-class support.
⛓️ Channel Lock - People are being locked into using either digital or non-digital services, when they need to be able to switch between them.
🔻 Poor Digital Design - Poor digital design and high levels of friction mean people struggle to access support. Sometimes they give up.
-
Behind Digital Walls
A great piece of policy research from Citizens Advice on “… how people are being locked out of essential services”.
“[Citizens Advice] assessed the evidence provided by advisors and found that there are three key mechanisms of harm that result in people facing #DigitalExclusion from #Services.”
🔀 Two-tier Support - We are living in a two-tiered system, where digitally excluded individuals get second-class support.
⛓️ Channel Lock - People are being locked into using either digital or non-digital services, when they need to be able to switch between them.
🔻 Poor Digital Design - Poor digital design and high levels of friction mean people struggle to access support. Sometimes they give up.
-
Behind Digital Walls
A great piece of policy research from Citizens Advice on “… how people are being locked out of essential services”.
“[Citizens Advice] assessed the evidence provided by advisors and found that there are three key mechanisms of harm that result in people facing #DigitalExclusion from #Services.”
🔀 Two-tier Support - We are living in a two-tiered system, where digitally excluded individuals get second-class support.
⛓️ Channel Lock - People are being locked into using either digital or non-digital services, when they need to be able to switch between them.
🔻 Poor Digital Design - Poor digital design and high levels of friction mean people struggle to access support. Sometimes they give up.
-
Behind Digital Walls
A great piece of policy research from Citizens Advice on “… how people are being locked out of essential services”.
“[Citizens Advice] assessed the evidence provided by advisors and found that there are three key mechanisms of harm that result in people facing #DigitalExclusion from #Services.”
🔀 Two-tier Support - We are living in a two-tiered system, where digitally excluded individuals get second-class support.
⛓️ Channel Lock - People are being locked into using either digital or non-digital services, when they need to be able to switch between them.
🔻 Poor Digital Design - Poor digital design and high levels of friction mean people struggle to access support. Sometimes they give up.