#custserv — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #custserv, aggregated by home.social.
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*clears throat*
Want a job? We are expanding our #custserv team. #jobfairy #irishjobs #hosting #domains #broadband
https://www.irishjobs.ie/job/technical-support-executive/blacknight-internet-solutions-job105531097 -
I'm not sure if it's a good thing that the pharmacy knows me by name and only needs my birthday to get my scripts. LOL.
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🤖 Transforming QA in customer service! Klaus's #AI enables a jump from 2% to a full 100% interaction analysis, taking #Zendesk to new heights. #QualityAssurance
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Just letting everyone know that bitly aka bit.ly is a greedy company with zero interest in customer service.
They forced me to pay for a higher subscription and then removed several features I had on the previous, "lower" plan.
Avoid them like the plague.
#CustServ #CustomerService #CSFail #BitlySucks -
Zendesk to acquire Klaus
MyPoV: This signifies the increasing trend in offering 360 degree solutions that help in understanding and improving #custserv interactions.
As a word of caution: #Vendors and #buyers alike need to be sure that the #agents clearly understand the benefit for them, too.
https://www.zendesk.com/newsroom/articles/klaus-acquisition24/
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When you get customers, you have to offer support. Support requests are not always sunshine and roses. You need to know how to respond in a positive way, keeping your tone in check.
For #opensource maintainers, this applies to issues on GitHub and other public support channels you offer.
➡️ https://www.helpscout.com/helpu/customer-support-tone/
#buildinpublic #custserv #customerservice #business #CustomerSupport #saas #foss #startups
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Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential. Webinar Featuring Customer Service and De-Escalation Expert @MyraGolden - Thursday, May 4th @ 1 PM CT. @balto_ai #cctr #custserv #CX https://www.balto.ai/myra-golden-do-more-with-less/?_hsmi=256205914&_hsenc=p2ANqtz-8IhXfhDNQl8537S5pseZ1XnN-0kKScuIMUhUtgIpLsQLtyT7HC3ATUd4KfznUsCBWTbzq-yPsSlCxSI5oEcFQ4-EDmzg
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Trends and Predictions for CCaaS and the Contact Center - #cctr #CCaaS #CX #custserv @ucxusaexpo http://ow.ly/tKBJ50NY6l2
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.@dialpad is on a roll - surpassed $200M in ARR, and announced a series of major generative #AI advancements to transform how companies communicate, collaborate, and sell. Meeting recaps, RT guidance, & more. #CCaaS #CX #custserv http://ow.ly/f42950NLfBe
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So whose #custserv tech will the IRS be using? "the I.R.S. intends to become a “digital first” organization that provides “world class” service to taxpayers. ..will allow easier communication with the I.R.S. #CX #CCaaS http://ow.ly/KLw350NEbJ0
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Webinar: Join @balto_ai for a Collections Roundtable: Best Practices in a Shifting Compliance Landscape. Wednesday, April 5th at 1:30 PM CST. #CCaaS #cctr #AI #custserv http://ow.ly/jPzn50Nxf58
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RT @evankirstel
LIVE at #enterpriseconnect w/ @Upstream_Works CEO Rob McDougall, Providing best-in-class #Omnichannel #ContactCenter #Software to improve #CX and increase agent success. #Cisco Preferred Solution Partner #CX #CCTR #custserv https://twitter.com/i/broadcasts/1mnxeRrorjbKX
https://twitter.com/EvanKirstel/status/1641095304622792705 -
Waiting in the line at a bank. Guy in front of me tells the teller she was rude to the customer before him (she wasn't). Then proceeds to be rude to the teller because his account is locked & he has to call a number to deal with it 🤣🤣
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As someone who has worked with "talent" in various capacities for my whole career — yeah, this rings true.
"Over the years, our staff members were told to... cover up infidelities, cover up relapses, buy alcohol, buy drugs, set off fireworks, and put out literal fires... (There were also some very nice people; you cling to the memories of the very nice people.)"
#talentmanagement #management #hr #custserv
https://www.theatlantic.com/ideas/archive/2023/01/chateau-marmont-hotel-boycott-union/672879/
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Many of us can relate to this -
The death of the customer service hotline - Need to call Facebook? Frontier? Good luck. via @voxdotcom #CX #custserv #cctr http://ow.ly/J18S50MGaQY -
Some great insights here on #CX and #cctr #custserv
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RT @Fonolo
Introducing the first episode of #CX4Now! 🎬 Join our team of experts, including, @CXCreator, @blairplez, @Hyken, @SueDuris, @shaiberger, @srgreenhaus, @dbeaumont266, @jtwatkin, as they share predictions for the future of #CX! Click to watch now! 🍿➡️https://hubs.li/Q01zlKvv0 https://twitter.com/i/web/status/1618657464152625152
https://twitter.com/Fonolo/status/1618657464152625152 -
Insights from the recent @Zendesk customer survey - Immersive customer experience is only a few steps away. #CRM #CCaaS #CX #custserv http://ow.ly/lniX50Mwof3