#cctr — Public Fediverse posts

This company adopted #AI. Here's what happened to its human workers - great article on impact of AI, especially in the #cctr - http://ow.ly/29Vw50O9QuE

Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential. Webinar Featuring Customer Service and De-Escalation Expert @MyraGolden - Thursday, May 4th @ 1 PM CT. @balto_ai #cctr #custserv #CX https://www.balto.ai/myra-golden-do-more-with-less/?_hsmi=256205914&_hsenc=p2ANqtz-8IhXfhDNQl8537S5pseZ1XnN-0kKScuIMUhUtgIpLsQLtyT7HC3ATUd4KfznUsCBWTbzq-yPsSlCxSI5oEcFQ4-EDmzg

Contact Lens for @amazon Connect evaluation capabilities are now GA - new ML capabilities designed to reduce the time managers need for manual reviews while identifying agent coaching needs. #CCaaS #cctr #CX http://ow.ly/E5VX50NYBb9

Trends and Predictions for CCaaS and the Contact Center - #cctr #CCaaS #CX #custserv @ucxusaexpo http://ow.ly/tKBJ50NY6l2

My latest research piece on The Growing Need for Knowledge Management in the #cctr on @BCstrat #CCaaS #AI #CX @Five9 @Avaya @Cisco @Genesys @eGain @Verint @NICECXone @salesforce http://ow.ly/ukE450NHe6I

EC 2023 – All Abuzz About #AI. My takeaways from #EnterpriseConnect. Video interviews with @NICECXone @cresta @srkolman @EdwinMargulies @EdifyCMO @edifycx @SpokePhone @jasonkerr @PolyCompany #UCaaS #ucoms #CCaaS #cctr @BCstrat http://ow.ly/XPap50NAtHc

Webinar: Join @balto_ai for a Collections Roundtable: Best Practices in a Shifting Compliance Landscape. Wednesday, April 5th at 1:30 PM CST. #CCaaS #cctr #AI #custserv http://ow.ly/jPzn50Nxf58

If you're in collections, here's a @balto_ai webinar to put on your radar: Collections Roundtable: Best Practices in a Shifting Compliance Landscape. Wednesday, April 5th at 1:30 PM CST. #cctr http://ow.ly/SjRX50NxI3T

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RT @evankirstel
LIVE at #enterpriseconnect w/ @Upstream_Works CEO Rob McDougall, Providing best-in-class #Omnichannel #ContactCenter #Software to improve #CX and increase agent success. #Cisco Preferred Solution Partner #CX #CCTR #custserv https://twitter.com/i/broadcasts/1mnxeRrorjbKX
https://twitter.com/EvanKirstel/status/1641095304622792705

Looking forward to my session next week at #EC23 #EnterpriseConnect23 : #UCaaS Plus #CCaaS: What are the Use Cases, Where are the Hurdles? #ucoms #cctr #CX http://ow.ly/Eccu50Noqu3

New @balto_ai webinar with CEO Marc Bernstein - Empower Agents & Increase Efficiency with Real-Time Notetaker. Thursday, March 23rd at 1 pm CST #CX #AI #cctr http://ow.ly/F1M650Nlof3

Great integration between @RingCentral and @balto_ai - RingCentral Adds AI Guidance App for Contact Centre. #cctr #CX #CCaaS http://ow.ly/AXZA50NfZ1y

#CX and customer engagement beyond the #cctr - what I’ve been talking about for years and years. Great to see @8x8 focusing on this. #8x8AnalystUpdate

Nice to see @8x8 go all-in on #cctr
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RT @KatieWMcPherson
Introducing @8x8 Intelligent Customer Assistant & 8x8 Supervisor Workspace for 8x8 #ContactCenter + a platform-wide integration with #OpenAI. Read how these enhancements transform business & #CCTR performance: https://bit.ly/3L7WK3U #8x8AnalystUpdate https://bit.ly/3mFXh2W
https://twitter.com/KatieWMcPherson/status/1634203136662593537

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RT @arnoldjon
Am 1 of 12 @SCTCconsultants members speaking @enterprisecon - how many will you see? #enterpriseconnect #HybridWork #ucoms #ucaas #cctr #ccaas #collaboration https://www.sctcconsultants.org/ @SteveLeaden @MelissaSwartz @DaveMichels @tbrannen @martha_buyer @EnglishEenglish @blairplez
https://twitter.com/arnoldjon/status/1633837167440171008

#8x8AnalystUpdate - interim CEO Sam Wilson on rapid pace of innovation and focus on #cctr

#8x8AnalystUpdate - it’s all about customer obsession - @8x8 is moving away from collaboration and focusing more on #cctr space.

Great to see more integrated #UCaaS & #CCaaS offerings - @Cisco Webex Contact Center Now Certified for @MicrosoftTeams Teams. #ucoms #cctr http://ow.ly/KWwr50NbhNH

Really interesting article in the WSJ about #AI in the #cctr. @NICELtd and @cresta are mentioned, but not sure it's in the most positive light. Be sure to read the comments - very eye opening. #CX #CCaaS https://www.wsj.com/articles/ai-chatgpt-chatbot-workplace-call-centers-5cd2142a?campaign_id=9&emc=edit_nn_20230302&instance_id=86649&nl=the-morning&regi_id=101905931&segment_id=126660&te=1&user_id=1a5abc62d7b75a43d31155d0899231fa

Really interesting article in the WSJ about #AI in the #cctr. @NICELtd and @balto_ai are mentioned, but not sure it's in the most positive light. #CX #CCaaS http://ow.ly/p7e750N8LVs

According to @jdrosen2 (smartest man in the room) #ChatGPT will totally disrupt various areas in the #cctr - QM, agent assist, digital channels. The new issue will be How to tame the beast . #CXNation @Five9 #disruption

A new #cctr suite from @salesforce -Einstein Conversation Insights, Identity Verification, Action Launcher, and more. #CX #custserve #CCaaS http://ow.ly/pXy650N0WQX

News: @playvoxcx Launches New Workforce Engagement Solutions for @salesforce Contact Center. Customers can now access Playvox’s workforce engagement solutions on Salesforce AppExchange. #CCaaS #WFO #WEM #cctr http://ow.ly/ErCp50MlGzS

I now know of 4 really good analyst relations or consultant relations professionals, plus 2 content writers who were laid off recently. If you're looking to hire, let me know so I can put you in touch. #layoffssuck #ucoms #UCaaS #CCaaS #CX #cctr

A new offering from @GoTo - GoTo Launches GoTo Customer Engagement, A New Unified Home for Customer Conversations. #CCaaS #cctr http://ow.ly/wSI650MMwmN

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RT @arnoldjon
Quick shout-out for @Talkdesk, and their CX Innovator Awards webinar. It's tomorrow, Feb. 1 at 11:30 ET, where the winners will be announced. I was one of the judges, and it's a pretty cool mix of companies. Details here: https://bit.ly/3DtOK8M #innovation #cctr #ccaas #cx
https://twitter.com/arnoldjon/status/1620486505654272002

Many of us can relate to this -
The death of the customer service hotline - Need to call Facebook? Frontier? Good luck. via @voxdotcom #CX #custserv #cctr http://ow.ly/J18S50MGaQY

How cool is this? @NICECXone Announces Industry’s First Conversational #CX With #ChatGPT -Enabled CXone. I'm sure others will follow. #cctr #custserve http://ow.ly/MRUx50MCZIg

Some great insights here on #CX and #cctr #custserv
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RT @Fonolo
Introducing the first episode of #CX4Now! 🎬 Join our team of experts, including, @CXCreator, @blairplez, @Hyken, @SueDuris, @shaiberger, @srgreenhaus, @dbeaumont266, @jtwatkin, as they share predictions for the future of #CX! Click to watch now! 🍿➡️https://hubs.li/Q01zlKvv0 https://twitter.com/i/web/status/1618657464152625152
https://twitter.com/Fonolo/status/1618657464152625152

I now know of 4 really good analyst relations or consultant relations professionals, plus 2 content writers who were laid off recently. If you're looking to hire, let me know so I can put you in touch. #layoffssuck #ucoms #UCaaS #CCaaS #CX #cctr

I now know of 4 really good analyst relations or consultant relations professionals, plus 2 content writers who were laid off recently. If you're looking to hire, let me know so I can put you in touch. #layoffssuck #ucoms #UCaaS #CCaaS #CX #cctr

I now know of 4 really good analyst relations or consultant relations professionals, plus 2 content writers who were laid off recently. If you're looking to hire, let me know so I can put you in touch. #layoffssuck #ucoms #UCaaS #CCaaS #CX #cctr

I now know of 4 really good analyst relations or consultant relations professionals, plus 2 content writers who were laid off recently. If you're looking to hire, let me know so I can put you in touch. #layoffssuck #ucoms #UCaaS #CCaaS #CX #cctr