#callcentre — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #callcentre, aggregated by home.social.
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Big Wins for Bupa, Octopus Energy & DHL Express at UK National Contact Centre Awards
Big Wins for Bupa, Octopus Energy & DHL Express at UK National Contact Centre Awards Awards night honours…
#Germany #DE #Europe #EU #Europa #DHL #CallCentre #ContactCentre #DeutschePost #UKNationalContactCentreAwards
https://www.europesays.com/germany/41854/ -
Lloyds Expands Agentic AI Capability: End of the Contact Centre Agent?
Lloyds Banking Group is recruiting for almost 300 agentic AI-related roles and offering one of the first Level…
#EuropeSays #Britain #Europe #EU #LloydsBankingGroup #ArtificialIntelligence #Callcentre #ContactCentre
https://www.europesays.com/britain/67980/ -
https://www.europesays.com/britain/67980/ Lloyds Expands Agentic AI Capability: End of the Contact Centre Agent? #ArtificialIntelligence #CallCentre #ContactCentre #LloydsBankingGroup
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@joannaholman @gabriel @bagder @Su_G The other thing that often happens is that the customer is justified at being angry, but not at the customer service worker they're speaking to.
Many, many years ago when I was between uni courses, I had a helpdesk job at Telstra (back when such jobs were still done in Australia).
Under Sol Trujillo.
There were many, many anti-consumer decisions made by management.
The internal business systems were a broken mess that regularly had outages.
They were significantly more expensive than other telcos. "Premium products have premium prices" was a phrase used unironically.
There was stuff going on like outbound telemarketing call centres contracted by the company that were illegally signing people up for products they didn't order. The first some knew they were on a $79 a month plan for 24 months was when the Nokia arrived.
There were KPIs on things like adherence to schedule, conformance to rostered hours, and calls per hour.
And they expected 20% of calls, including for tech support or billing, to result in a sale.
It was also incredibly siloed, so one person couldn't resolve an issue alone.
Awful, horrible place to work.
So you'd end up with customers who'd been transferred four or five times and being told different things by different staff.
Complicated edge case issues often fell through the cracks.
Needless to say, customers were justifiably angry.
And the poor wretch who tried to fix the problem for the person who'd just been transferred four times took the brunt of it.
#Telstra #australia #enshittification #customerservice #helpdesk #callcentre #callcenter #techsupport -
@joannaholman @gabriel @bagder @Su_G The other thing that often happens is that the customer is justified at being angry, but not at the customer service worker they're speaking to.
Many, many years ago when I was between uni courses, I had a helpdesk job at Telstra (back when such jobs were still done in Australia).
Under Sol Trujillo.
There were many, many anti-consumer decisions made by management.
The internal business systems were a broken mess that regularly had outages.
They were significantly more expensive than other telcos. "Premium products have premium prices" was a phrase used unironically.
There was stuff going on like outbound telemarketing call centres contracted by the company that were illegally signing people up for products they didn't order. The first some knew they were on a $79 a month plan for 24 months was when the Nokia arrived.
There were KPIs on things like adherence to schedule, conformance to rostered hours, and calls per hour.
And they expected 20% of calls, including for tech support or billing, to result in a sale.
It was also incredibly siloed, so one person couldn't resolve an issue alone.
Awful, horrible place to work.
So you'd end up with customers who'd been transferred four or five times and being told different things by different staff.
Complicated edge case issues often fell through the cracks.
Needless to say, customers were justifiably angry.
And the poor wretch who tried to fix the problem for the person who'd just been transferred four times took the brunt of it.
#Telstra #australia #enshittification #customerservice #helpdesk #callcentre #callcenter #techsupport -
@joannaholman @gabriel @bagder @Su_G The other thing that often happens is that the customer is justified at being angry, but not at the customer service worker they're speaking to.
Many, many years ago when I was between uni courses, I had a helpdesk job at Telstra (back when such jobs were still done in Australia).
Under Sol Trujillo.
There were many, many anti-consumer decisions made by management.
The internal business systems were a broken mess that regularly had outages.
They were significantly more expensive than other telcos. "Premium products have premium prices" was a phrase used unironically.
There was stuff going on like outbound telemarketing call centres contracted by the company that were illegally signing people up for products they didn't order. The first some knew they were on a $79 a month plan for 24 months was when the Nokia arrived.
There were KPIs on things like adherence to schedule, conformance to rostered hours, and calls per hour.
And they expected 20% of calls, including for tech support or billing, to result in a sale.
It was also incredibly siloed, so one person couldn't resolve an issue alone.
Awful, horrible place to work.
So you'd end up with customers who'd been transferred four or five times and being told different things by different staff.
Complicated edge case issues often fell through the cracks.
Needless to say, customers were justifiably angry.
And the poor wretch who tried to fix the problem for the person who'd just been transferred four times took the brunt of it.
#Telstra #australia #enshittification #customerservice #helpdesk #callcentre #callcenter #techsupport -
@joannaholman @gabriel @bagder @Su_G The other thing that often happens is that the customer is justified at being angry, but not at the customer service worker they're speaking to.
Many, many years ago when I was between uni courses, I had a helpdesk job at Telstra (back when such jobs were still done in Australia).
Under Sol Trujillo.
There were many, many anti-consumer decisions made by management.
The internal business systems were a broken mess that regularly had outages.
They were significantly more expensive than other telcos. "Premium products have premium prices" was a phrase used unironically.
There was stuff going on like outbound telemarketing call centres contracted by the company that were illegally signing people up for products they didn't order. The first some knew they were on a $79 a month plan for 24 months was when the Nokia arrived.
There were KPIs on things like adherence to schedule, conformance to rostered hours, and calls per hour.
And they expected 20% of calls, including for tech support or billing, to result in a sale.
It was also incredibly siloed, so one person couldn't resolve an issue alone.
Awful, horrible place to work.
So you'd end up with customers who'd been transferred four or five times and being told different things by different staff.
Complicated edge case issues often fell through the cracks.
Needless to say, customers were justifiably angry.
And the poor wretch who tried to fix the problem for the person who'd just been transferred four times took the brunt of it.
#Telstra #australia #enshittification #customerservice #helpdesk #callcentre #callcenter #techsupport -
@joannaholman @gabriel @bagder @Su_G The other thing that often happens is that the customer is justified at being angry, but not at the customer service worker they're speaking to.
Many, many years ago when I was between uni courses, I had a helpdesk job at Telstra (back when such jobs were still done in Australia).
Under Sol Trujillo.
There were many, many anti-consumer decisions made by management.
The internal business systems were a broken mess that regularly had outages.
They were significantly more expensive than other telcos. "Premium products have premium prices" was a phrase used unironically.
There was stuff going on like outbound telemarketing call centres contracted by the company that were illegally signing people up for products they didn't order. The first some knew they were on a $79 a month plan for 24 months was when the Nokia arrived.
There were KPIs on things like adherence to schedule, conformance to rostered hours, and calls per hour.
And they expected 20% of calls, including for tech support or billing, to result in a sale.
It was also incredibly siloed, so one person couldn't resolve an issue alone.
Awful, horrible place to work.
So you'd end up with customers who'd been transferred four or five times and being told different things by different staff.
Complicated edge case issues often fell through the cracks.
Needless to say, customers were justifiably angry.
And the poor wretch who tried to fix the problem for the person who'd just been transferred four times took the brunt of it.
#Telstra #australia #enshittification #customerservice #helpdesk #callcentre #callcenter #techsupport -
https://www.europesays.com/africa/275198/ Cartrack employee dies at work after complaining of fatigue #CallCentre #Cartrack #exhuasted #GcinaDhladhla #Health #rosebank #Sicknotes #SouthAfrica #TeamLeader
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AI ‘accent masking’ at overseas call centres sparks union backlash in Canada
A growing use of artificial intelligence to alter the accents of call centre workers in real time is…
#NewsBeep #News #US #USA #UnitedStates #UnitedStatesOfAmerica #Artificialintelligence #AI #ArtificialIntelligence #callcentre #Canada #Consumer #Tech #Technology
https://www.newsbeep.com/us/628865/ -
AI ‘accent masking’ at overseas call centres sparks union backlash in Canada
A growing use of artificial intelligence to alter the accents of call centre workers in real time is…
#NewsBeep #News #US #USA #UnitedStates #UnitedStatesOfAmerica #Artificialintelligence #AI #ArtificialIntelligence #callcentre #Canada #Consumer #Tech #Technology
https://www.newsbeep.com/us/628865/ -
AI ‘accent masking’ at overseas call centres sparks union backlash in Canada
https://fed.brid.gy/r/https://globalnews.ca/news/11832217/canada-ai-accent-masking-call-centres/
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AI ‘accent masking’ at overseas call centres sparks union backlash in Canada
https://web.brid.gy/r/https://globalnews.ca/news/11832217/canada-ai-accent-masking-call-centres/
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AI ‘accent masking’ at overseas call centres sparks union backlash in Canada
https://web.brid.gy/r/https://globalnews.ca/news/11832217/canada-ai-accent-masking-call-centres/
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AI ‘accent masking’ at overseas call centres sparks union backlash in Canada
https://web.brid.gy/r/https://globalnews.ca/news/11832217/canada-ai-accent-masking-call-centres/
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AI ‘accent masking’ at overseas call centres sparks union backlash in Canada
https://web.brid.gy/r/https://globalnews.ca/news/11832217/canada-ai-accent-masking-call-centres/
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https://www.europesays.com/uk/890573/ The Exchange – Gain Access to Europe’s Award-Winning Contact Centre Operations #CallCentre #ContactCentre #EU #Europe #European #Events
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It's 2026 and so many business phone lines are extremely poor quality, cut in and out, have distortion and static. And many play hold music or recordings that have a bitrate in single digits.
It quite literally scrambles my brain and makes me unable to think. Luckily for most of those businesses I will simply hang up before I get angry but it's a simple fix that can really pay off if you cared enough to bother.
#PhoneTech #Phone #Business #CallCentre #HoldMusic #Quality #Autism #Neurodivergent
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It's 2026 and so many business phone lines are extremely poor quality, cut in and out, have distortion and static. And many play hold music or recordings that have a bitrate in single digits.
It quite literally scrambles my brain and makes me unable to think. Luckily for most of those businesses I will simply hang up before I get angry but it's a simple fix that can really pay off if you cared enough to bother.
#PhoneTech #Phone #Business #CallCentre #HoldMusic #Quality #Autism #Neurodivergent
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It's 2026 and so many business phone lines are extremely poor quality, cut in and out, have distortion and static. And many play hold music or recordings that have a bitrate in single digits.
It quite literally scrambles my brain and makes me unable to think. Luckily for most of those businesses I will simply hang up before I get angry but it's a simple fix that can really pay off if you cared enough to bother.
#PhoneTech #Phone #Business #CallCentre #HoldMusic #Quality #Autism #Neurodivergent
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It's 2026 and so many business phone lines are extremely poor quality, cut in and out, have distortion and static. And many play hold music or recordings that have a bitrate in single digits.
It quite literally scrambles my brain and makes me unable to think. Luckily for most of those businesses I will simply hang up before I get angry but it's a simple fix that can really pay off if you cared enough to bother.
#PhoneTech #Phone #Business #CallCentre #HoldMusic #Quality #Autism #Neurodivergent
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It's 2026 and so many business phone lines are extremely poor quality, cut in and out, have distortion and static. And many play hold music or recordings that have a bitrate in single digits.
It quite literally scrambles my brain and makes me unable to think. Luckily for most of those businesses I will simply hang up before I get angry but it's a simple fix that can really pay off if you cared enough to bother.
#PhoneTech #Phone #Business #CallCentre #HoldMusic #Quality #Autism #Neurodivergent
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‘Dhurandhar 2’ actor Mustafa Ahmed who played Hamza’s aide Rizwan, started his journey with Rs 10,000 a month as a gym trainer |
Celebrity trainer turned actor Mustafa Ahmed got a lot of love for his role in ‘Dhurandhar 2’. He…
#NewsBeep #News #US #USA #UnitedStates #UnitedStatesOfAmerica #Movies #AdityaDhar #callcentre #Celebritytrainer #dhurandhar2 #dyslexia #Entertainment #fitnesstrainer #HrithikRoshan #Indianfitnessindustry #MustafaAhmed #Rizwan
https://www.newsbeep.com/us/539163/ -
‘Dhurandhar 2’ actor Mustafa Ahmed who played Hamza’s aide Rizwan, started his journey with Rs 10,000 a month as a gym trainer |
Celebrity trainer turned actor Mustafa Ahmed got a lot of love for his role in ‘Dhurandhar 2’. He…
#NewsBeep #News #US #USA #UnitedStates #UnitedStatesOfAmerica #Movies #AdityaDhar #callcentre #Celebritytrainer #dhurandhar2 #dyslexia #Entertainment #fitnesstrainer #HrithikRoshan #Indianfitnessindustry #MustafaAhmed #Rizwan
https://www.newsbeep.com/us/539163/ -
‘Dhurandhar 2’ actor Mustafa Ahmed who played Hamza’s aide Rizwan, started his journey with Rs 10,000 a month as a gym trainer |
Celebrity trainer turned actor Mustafa Ahmed got a lot of love for his role in ‘Dhurandhar 2’. He…
#NewsBeep #News #Movies #AdityaDhar #AU #Australia #callcentre #Celebritytrainer #Dhurandhar2 #dyslexia #Entertainment #fitnesstrainer #HrithikRoshan #Indianfitnessindustry #MustafaAhmed #Rizwan
https://www.newsbeep.com/au/557525/ -
‘Dhurandhar 2’ actor Mustafa Ahmed who played Hamza’s aide Rizwan, started his journey with Rs 10,000 a month as a gym trainer |
Celebrity trainer turned actor Mustafa Ahmed got a lot of love for his role in ‘Dhurandhar 2’. He…
#NewsBeep #News #Movies #AdityaDhar #AU #Australia #callcentre #Celebritytrainer #Dhurandhar2 #dyslexia #Entertainment #fitnesstrainer #HrithikRoshan #Indianfitnessindustry #MustafaAhmed #Rizwan
https://www.newsbeep.com/au/557525/ -
https://www.europesays.com/ie/398501/ ‘Dhurandhar 2’ actor Mustafa Ahmed who played Hamza’s aide Rizwan, started his journey with Rs 10,000 a month as a gym trainer | #AdityaDhar #CallCentre #Celebrities #CelebrityTrainer #Dhurandhar2 #dyslexia #Éire #Entertainment #FitnessTrainer #HrithikRoshan #IE #IndianFitnessIndustry #Ireland #MustafaAhmed #Rizwan
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https://www.europesays.com/africa/99111/ TRAFFICKERS TRAPPED – Hawks arrest two mense in Kraaifontein in connection with Thailand human smuggling #BellvilleMagistrateCourt #BellvilleMagistrates #BrendaHansen #CallCentre #cambodia #combodia #Hawks #HawksWesternCape #kraaifontein #makgato #ProvincialHead #scottsville #SouthAfrica #suspects #thailand #victims #ward #WesternCapeEconomicProtectedResources #ZinziHani
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Call centre operator that won major Centrelink contract paid no corporate tax for two years
The Perth-headquartered company, Telco Services Australia, generated more than $185m in revenue in 2024-25 but reported no taxable income, new financial documents show.
The year before, it reported $130m in income and also paid zero tax.
The two-year reporting period coincides with the company’s multi-year $90m-plus contract to run call centre operations for Services Australia, the agency responsible for social security.
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https://www.europesays.com/uk/461028/ Celebrating Innovation, Talent & Excellence – Cnect Wales Awards 2025 #Awards #Britain #CallCentre #ContactCentre #GreatBritain #UK #UnitedKingdom #Wales
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https://www.europesays.com/uk/344245/ Shortlist Announced for Cnect Wales Contact Centre Awards #Awards #Britain #CallCentre #ContactCentre #GreatBritain #UK #UnitedKingdom #Wales
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Commonwealth Bank replaces dozens of call centre jobs with AI chatbot
One of Australia’s largest employers has axed 45 jobs in its customer call centres after rolling out an…
#NewsBeep #News #Artificialintelligence #AI #ArtificialIntelligence #AU #Australia #axed #callcentre #CBA #commonwealthbankofaustralia #customerservice #Jobs #Technology
https://www.newsbeep.com/au/29534/ -
"We are currently experiencing higher than usual calls" (on every #callcentre I have dialled in the last year) loosely translated means "we have got rid of lots of staff and you suckers are paying the price"
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"We are currently experiencing higher than usual calls" (on every #callcentre I have dialled in the last year) loosely translated means "we have got rid of lots of staff and you suckers are paying the price"
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"We are currently experiencing higher than usual calls" (on every #callcentre I have dialled in the last year) loosely translated means "we have got rid of lots of staff and you suckers are paying the price"
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"We are currently experiencing higher than usual calls" (on every #callcentre I have dialled in the last year) loosely translated means "we have got rid of lots of staff and you suckers are paying the price"
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"We are currently experiencing higher than usual calls" (on every #callcentre I have dialled in the last year) loosely translated means "we have got rid of lots of staff and you suckers are paying the price"
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A new many-headed monster #AI to deal with but we haven't killed the corporate #callcentre monster yet 😩
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A new many-headed monster #AI to deal with but we haven't killed the corporate #callcentre monster yet 😩
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A new many-headed monster #AI to deal with but we haven't killed the corporate #callcentre monster yet 😩
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A new many-headed monster #AI to deal with but we haven't killed the corporate #callcentre monster yet 😩
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A new many-headed monster #AI to deal with but we haven't killed the corporate #callcentre monster yet 😩
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#Cambodia deports 119 Thai #callcentre workers
🤦♂️"The #Thais admitted to entering Cambodia illegally to engage in #onlinecrimes, attracted by #highwages, the statement said. They said they were not deceived into joining the organisation and were not being held against their will. None of those arrested have sought assistance from the Thai or Cambodian #governments" #greed #scammers #zerotolerance #corruption #lawenforcement
https://www.bangkokpost.com/thailand/general/2970761/cambodia-deports-119-thai-call-centre-workers -
#Cambodia deports 119 Thai #callcentre workers
🤦♂️"The #Thais admitted to entering Cambodia illegally to engage in #onlinecrimes, attracted by #highwages, the statement said. They said they were not deceived into joining the organisation and were not being held against their will. None of those arrested have sought assistance from the Thai or Cambodian #governments" #greed #scammers #zerotolerance #corruption #lawenforcement
https://www.bangkokpost.com/thailand/general/2970761/cambodia-deports-119-thai-call-centre-workers -
#Cambodia deports 119 Thai #callcentre workers
🤦♂️"The #Thais admitted to entering Cambodia illegally to engage in #onlinecrimes, attracted by #highwages, the statement said. They said they were not deceived into joining the organisation and were not being held against their will. None of those arrested have sought assistance from the Thai or Cambodian #governments" #greed #scammers #zerotolerance #corruption #lawenforcement
https://www.bangkokpost.com/thailand/general/2970761/cambodia-deports-119-thai-call-centre-workers
