#uxresearch — Public Fediverse posts

Respecter les normes d’accessibilité numérique est essentiel, mais ce n’est pas suffisant ! ⚠️

Une interface conforme peut rester difficile à utiliser pour des personnes handicapées car les parcours sont souvent conçus sans elles.

La solution ? Les inviter à tester vos outils lors de tests utilisateurs.

Notre panel de testeurs et testeuses en situation de handicap peut vous aider à compléter votre recherche utilisateur :

https://a42.fr/recherche-utilisateur

#a11y #Accessibilité #UX #UXresearch #Handicap

"[T]o build effective docs you not only need tools and content types, but also a model of needs that documentation must satisfy as a product, or of actions users need to accomplish through docs. This model should be fairly independent from the type of software product you’re documenting, in the same way conceptual models of product design and satisfaction abstract away the specifics. Aiming for a general model is necessary because it helps professionals learn and communicate together.
What follows is my own descriptive model of user needs for documentation, one I’m following to build and arrange documentation today.
The approach I’m proposing here is a model of what user actions the docs are meant to satisfy. The model aims at connecting both UX research and documentation frameworks with a conceptual and functional layer that focuses on two aspects: docs as a product and what users are meant to accomplish through them. It’s an attempt at describing what technical documentation should do. It’s treating docs as a product that someone is going to use to achieve actual goals.
As I said, the core of the model is actions. I’ve identified seven that I think cover a decent amount of goals that a consumer of docs may want to accomplish when using documentation. They represent common patterns in how users interact with documentation across different products and domains. They’re the following, each bearing an alternative term in parentheses: Appraise (Discern), Understand (Learn), Explore (Discover), Practice (Train), Remember (Recall), Develop (Integrate), and Troubleshoot (Solve)."

https://passo.uno/seven-action-model/

#TechnicalWriting #Documentation #TechnicalCommunication #UX #DocumentationFrameworks #UXResearch #DocsAsProduct

My day was full of prototypes, components and UI updates... Now I will switch to mockup drafts I want to prepare for some user interviews. 🤓

#LongDay #ProductDesign #UXDesign #UXResearch #UserInterviews

Many companies offer a self-serve website and a call centre.

I researched why some customers use a website when the call centre is open. It could be:
• Privacy. Calling where others may overhear.
• Policy. Phones at work are banned.
• Hedging. Use website WHILE waiting on hold, until a call-centre rep answers.
• Barriers. Poor language skill or speaking ability.
• Cost. Phone, fees.

#UX #UXResearch #UR #language #ESL #privacy #speed #wait #CallCentre #CallCenter #website #SelfServe #support

The early bird deadline for the Qualitative Research Consultants Association Annual Conference is December 11th: https://www.qrca.org/page/annual-conference

Lots of mixed methods, UX, CX, and MRX content to be had, along with a steady stream of social events to strengthen your professional network.

I'm already registered, got my tickets to the Early Arrivals Dinner and the Meow Wolf tour, and I've signed up to be a Dine Around host. I'll see you there, right? #qualitativeresearch #mrx #uxresearch #cxstrategy

The early bird deadline for the Qualitative Research Consultants Association Annual Conference is December 11th: https://www.qrca.org/page/annual-conference

Lots of mixed methods, UX, CX, and MRX content to be had, along with a steady stream of social events to strengthen your professional network.

I'm already registered, got my tickets to the Early Arrivals Dinner and the Meow Wolf tour, and I've signed up to be a Dine Around host. I'll see you there, right? #qualitativeresearch #mrx #uxresearch #cxstrategy

The early bird deadline for the Qualitative Research Consultants Association Annual Conference is December 11th: https://www.qrca.org/page/annual-conference

Lots of mixed methods, UX, CX, and MRX content to be had, along with a steady stream of social events to strengthen your professional network.

I'm already registered, got my tickets to the Early Arrivals Dinner and the Meow Wolf tour, and I've signed up to be a Dine Around host. I'll see you there, right? #qualitativeresearch #mrx #uxresearch #cxstrategy

The early bird deadline for the Qualitative Research Consultants Association Annual Conference is December 11th: https://www.qrca.org/page/annual-conference

Lots of mixed methods, UX, CX, and MRX content to be had, along with a steady stream of social events to strengthen your professional network.

I'm already registered, got my tickets to the Early Arrivals Dinner and the Meow Wolf tour, and I've signed up to be a Dine Around host. I'll see you there, right? #qualitativeresearch #mrx #uxresearch #cxstrategy

As an #ethnographer, coming back to #freelancing is particularly rewarding as I get to work in #UXresearch. Here, our #fieldwork skills are valued and understood. More than in academia, at least in my experience.

Anyone who’s going through #LearningPathways in a field tied to #ethnography would benefit from interacting with #UX specialists.

#Design #Findings
The State of User Research 2023 · Current research tools, methods, practices, recruiting, salaries, and sentiments https://ilo.im/13y0v9

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#Survey #UserResearch #UxResearch #ProductDesign #UxDesign #UiDesign #WebDesign #AI #Teams #Methods #Recruitings #Salaries #Sentiments #Challenges #Opportunities #Trends