#selfserve — Public Fediverse posts

Một công ty SaaS chuyển hoàn toàn sang mô hình tự phục vụ, bỏ qua khách hàng doanh nghiệp lớn. Ban đầu doanh thu giảm 35%, nhưng giảm 60% yêu cầu hỗ trợ, tiết kiệm 25+ giờ/tháng. Sau 1 năm, doanh thu hồi phục với số lượng khách hàng nhỏ tăng gấp 3, giúp mô hình kinh doanh ổn định và ít rủi ro hơn. Đổi lại là sự đơn giản trong vận hành và tinh thần thoải mái hơn.

#SaaS #BusinessModel #SelfServe #Enterprise #Startup #MôHìnhKinhDoanh #KhởiNghiệp #TựPhụcVụ #DoanhNghiệp

https://www.reddit.com/r/Saa

Đang xây dựng SaaS, muốn self‑serve nhưng khách hàng cần phê duyệt IT. Cần cân nhắc onboarding, có thể cung cấp thử nghiệm miễn phí hoặc hỗ trợ IT để giảm bớt rào cản. #SelfServe #SaaS #ITApproval #Onboarding #TựDịchVụ #ĐưaKhôngBắtBuộc

https://www.reddit.com/r/SaaS/comments/1ownk29/onprem_vs_selfserve/

MNTN’s SMB CTV Ad Business Is Growing Like Gangbusters https://www.byteseu.com/1512987/ #business #CTV #Earnings #MarkDouglas #MNTN #PatrickPohlen #Q32025 #RyanReynolds #SelfServe #SelfServeCTV

Warm lunch vending machine on the street. #Netherlands #retro #vendingmachine #blackandwhitephotography #bw_photo #selfserve

Many companies offer a self-serve website and a call centre.

I researched why some customers use a website when the call centre is open. It could be:
• Privacy. Calling where others may overhear.
• Policy. Phones at work are banned.
• Hedging. Use website WHILE waiting on hold, until a call-centre rep answers.
• Barriers. Poor language skill or speaking ability.
• Cost. Phone, fees.

#UX #UXResearch #UR #language #ESL #privacy #speed #wait #CallCentre #CallCenter #website #SelfServe #support

Many companies offer a self-serve website and a call centre.

I researched why some customers use a website when the call centre is open. It could be:
• Privacy. Calling where others may overhear.
• Policy. Phones at work are banned.
• Hedging. Use website WHILE waiting on hold, until a call-centre rep answers.
• Barriers. Poor language skill or speaking ability.
• Cost. Phone, fees.

#UX #UXResearch #UR #language #ESL #privacy #speed #wait #CallCentre #CallCenter #website #SelfServe #support

Many companies offer a self-serve website and a call centre.

I researched why some customers use a website when the call centre is open. It could be:
• Privacy. Calling where others may overhear.
• Policy. Phones at work are banned.
• Hedging. Use website WHILE waiting on hold, until a call-centre rep answers.
• Barriers. Poor language skill or speaking ability.
• Cost. Phone, fees.

#UX #UXResearch #UR #language #ESL #privacy #speed #wait #CallCentre #CallCenter #website #SelfServe #support

Many companies offer a self-serve website and a call centre.

I researched why some customers use a website when the call centre is open. It could be:
• Privacy. Calling where others may overhear.
• Policy. Phones at work are banned.
• Hedging. Use website WHILE waiting on hold, until a call-centre rep answers.
• Barriers. Poor language skill or speaking ability.
• Cost. Phone, fees.

#UX #UXResearch #UR #language #ESL #privacy #speed #wait #CallCentre #CallCenter #website #SelfServe #support

Another #MaxMorning.

After a lovely #Walk in the #Snowy #Woods, Max found a patch of #Mud when we got home & tried to #Prance through the house like he was #Clean as a #Whistle.

This led to our first #SelfServe #Bath at #BubblyPaws, which was WAY better than using the shower.

I especially loved Max's Beyonce pose during the blow-drying.

#Maximoo #Maxodon #Labrador #Blacklab
#GardenersDog #Dog
#DogsofMastodon
#Boop

Another #MaxMorning.

After a lovely #Walk in the #Snowy #Woods, Max found a patch of #Mud when we got home & tried to #Prance through the house like he was #Clean as a #Whistle.

This led to our first #SelfServe #Bath at #BubblyPaws, which was WAY better than using the shower.

I especially loved Max's Beyonce pose during the blow-drying.

#Maximoo #Maxodon #Labrador #Blacklab
#GardenersDog #Dog
#DogsofMastodon
#Boop

Another #MaxMorning.

After a lovely #Walk in the #Snowy #Woods, Max found a patch of #Mud when we got home & tried to #Prance through the house like he was #Clean as a #Whistle.

This led to our first #SelfServe #Bath at #BubblyPaws, which was WAY better than using the shower.

I especially loved Max's Beyonce pose during the blow-drying.

#Maximoo #Maxodon #Labrador #Blacklab
#GardenersDog #Dog
#DogsofMastodon
#Boop

Another #MaxMorning.

After a lovely #Walk in the #Snowy #Woods, Max found a patch of #Mud when we got home & tried to #Prance through the house like he was #Clean as a #Whistle.

This led to our first #SelfServe #Bath at #BubblyPaws, which was WAY better than using the shower.

I especially loved Max's Beyonce pose during the blow-drying.

#Maximoo #Maxodon #Labrador #Blacklab
#GardenersDog #Dog
#DogsofMastodon
#Boop

Another #MaxMorning.

After a lovely #Walk in the #Snowy #Woods, Max found a patch of #Mud when we got home & tried to #Prance through the house like he was #Clean as a #Whistle.

This led to our first #SelfServe #Bath at #BubblyPaws, which was WAY better than using the shower.

I especially loved Max's Beyonce pose during the blow-drying.

#Maximoo #Maxodon #Labrador #Blacklab
#GardenersDog #Dog
#DogsofMastodon
#Boop