#selfserve — Public Fediverse posts

Many companies offer a self-serve website and a call centre.

I researched why some customers use a website when the call centre is open. It could be:
• Privacy. Calling where others may overhear.
• Policy. Phones at work are banned.
• Hedging. Use website WHILE waiting on hold, until a call-centre rep answers.
• Barriers. Poor language skill or speaking ability.
• Cost. Phone, fees.

#UX #UXResearch #UR #language #ESL #privacy #speed #wait #CallCentre #CallCenter #website #SelfServe #support

Another #MaxMorning.

After a lovely #Walk in the #Snowy #Woods, Max found a patch of #Mud when we got home & tried to #Prance through the house like he was #Clean as a #Whistle.

This led to our first #SelfServe #Bath at #BubblyPaws, which was WAY better than using the shower.

I especially loved Max's Beyonce pose during the blow-drying.

#Maximoo #Maxodon #Labrador #Blacklab
#GardenersDog #Dog
#DogsofMastodon
#Boop