#wheelchairuser — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #wheelchairuser, aggregated by home.social.
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I wonder if it'd be worth it to try and fundraise for a new cushion, backrest, and a power assist for my wheelchair. The new one isn't going to come in until January or later & I still gotta get to school in the meantime, but also $$$.
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I wonder if it'd be worth it to try and fundraise for a new cushion, backrest, and a power assist for my wheelchair. The new one isn't going to come in until January or later & I still gotta get to school in the meantime, but also $$$.
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I wonder if it'd be worth it to try and fundraise for a new cushion, backrest, and a power assist for my wheelchair. The new one isn't going to come in until January or later & I still gotta get to school in the meantime, but also $$$.
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I wonder if it'd be worth it to try and fundraise for a new cushion, backrest, and a power assist for my wheelchair. The new one isn't going to come in until January or later & I still gotta get to school in the meantime, but also $$$.
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I don't know if my Medicaid would cover power assist wheels or something like a lever drive, or a different front assist. I just know I need *something* to help so I can go to school more easily without being tore up from the floor up. It's an hour trip on 3 buses one way (2 buses if I walk, but that's where the incline issue comes in), so I really need to start using my chair as much as I can. Do I try to fundraise? Idk.
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I don't know if my Medicaid would cover power assist wheels or something like a lever drive, or a different front assist. I just know I need *something* to help so I can go to school more easily without being tore up from the floor up. It's an hour trip on 3 buses one way (2 buses if I walk, but that's where the incline issue comes in), so I really need to start using my chair as much as I can. Do I try to fundraise? Idk.
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I don't know if my Medicaid would cover power assist wheels or something like a lever drive, or a different front assist. I just know I need *something* to help so I can go to school more easily without being tore up from the floor up. It's an hour trip on 3 buses one way (2 buses if I walk, but that's where the incline issue comes in), so I really need to start using my chair as much as I can. Do I try to fundraise? Idk.
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I don't know if my Medicaid would cover power assist wheels or something like a lever drive, or a different front assist. I just know I need *something* to help so I can go to school more easily without being tore up from the floor up. It's an hour trip on 3 buses one way (2 buses if I walk, but that's where the incline issue comes in), so I really need to start using my chair as much as I can. Do I try to fundraise? Idk.
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I don't know how people use them damn smart drives on their chairs. I felt so out of control just going up & down the hallway in the rehab place. I didn't dare take it outside, esp cuz the office is in a very busy traffic area off the highway.
I liked the front assist in theory, but the model they had (Cheelcare Companion) couldn't get up a steep incline. I do not live in a flat city by any stretch of the imagination & I'm on the bus, so I'm hesitant.
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I don't know how people use them damn smart drives on their chairs. I felt so out of control just going up & down the hallway in the rehab place. I didn't dare take it outside, esp cuz the office is in a very busy traffic area off the highway.
I liked the front assist in theory, but the model they had (Cheelcare Companion) couldn't get up a steep incline. I do not live in a flat city by any stretch of the imagination & I'm on the bus, so I'm hesitant.
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I don't know how people use them damn smart drives on their chairs. I felt so out of control just going up & down the hallway in the rehab place. I didn't dare take it outside, esp cuz the office is in a very busy traffic area off the highway.
I liked the front assist in theory, but the model they had (Cheelcare Companion) couldn't get up a steep incline. I do not live in a flat city by any stretch of the imagination & I'm on the bus, so I'm hesitant.
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I don't know how people use them damn smart drives on their chairs. I felt so out of control just going up & down the hallway in the rehab place. I didn't dare take it outside, esp cuz the office is in a very busy traffic area off the highway.
I liked the front assist in theory, but the model they had (Cheelcare Companion) couldn't get up a steep incline. I do not live in a flat city by any stretch of the imagination & I'm on the bus, so I'm hesitant.
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🧵
(Ireland, not ME-specific)
I thought I would highlight again the Independent Travel Support (ITS) service that exists in Cork, Dublin, Limerick, Waterford and Galway. According to some search results it is also available in Drogheda and Dundalk.#Disabled #Disability #wheelchair #WheelchairUser #mobilityscooter
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🧵
(Ireland, not ME-specific)
I thought I would highlight again the Independent Travel Support (ITS) service that exists in Cork, Dublin, Limerick, Waterford and Galway. According to some search results it is also available in Drogheda and Dundalk.#Disabled #Disability #wheelchair #WheelchairUser #mobilityscooter
1/
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🧵
(Ireland, not ME-specific)
I thought I would highlight again the Independent Travel Support (ITS) service that exists in Cork, Dublin, Limerick, Waterford and Galway. According to some search results it is also available in Drogheda and Dundalk.#Disabled #Disability #wheelchair #WheelchairUser #mobilityscooter
1/
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🧵
(Ireland, not ME-specific)
I thought I would highlight again the Independent Travel Support (ITS) service that exists in Cork, Dublin, Limerick, Waterford and Galway. According to some search results it is also available in Drogheda and Dundalk.#Disabled #Disability #wheelchair #WheelchairUser #mobilityscooter
1/
-
🧵
(Ireland, not ME-specific)
I thought I would highlight again the Independent Travel Support (ITS) service that exists in Cork, Dublin, Limerick, Waterford and Galway. According to some search results it is also available in Drogheda and Dundalk.#Disabled #Disability #wheelchair #WheelchairUser #mobilityscooter
1/
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https://www.europesays.com/ie/459985/ Polio couldn’t stop her: Ludhiana Ayurvedic doctor reaches Everest Base Camp ##AdventureTravel ##AyurvedaDoctor ##DifferentlyAbled ##InspirationalJourney ##RupinderKaur ##WheelchairUser #DisabilityInspiration #Éire #EverestBaseCamp #Health #IE #Ireland #Medication #overcomingobstacles
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https://www.europesays.com/uk/926456/ Polio couldn’t stop her: Ludhiana Ayurvedic doctor reaches Everest Base Camp ##AdventureTravel ##AyurvedaDoctor ##DifferentlyAbled ##InspirationalJourney ##RupinderKaur ##WheelchairUser #DisabilityInspiration #EverestBaseCamp #Health #Medication #overcomingobstacles #UK #UnitedKingdom
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Some things can’t be helped, or at least I can’t personally think of an alternative. Some things are just on the top shelf and it’s just bad luck when I get so many in one trip.
But some things could be made more accessible.I *loathe* the doors that are fitted on all refrigerators in supermarkets now. It is ridiculously hard to open them towards me and manoeuvre my chair round while keeping them open.
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Some things can’t be helped, or at least I can’t personally think of an alternative. Some things are just on the top shelf and it’s just bad luck when I get so many in one trip.
But some things could be made more accessible.I *loathe* the doors that are fitted on all refrigerators in supermarkets now. It is ridiculously hard to open them towards me and manoeuvre my chair round while keeping them open.
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Some things can’t be helped, or at least I can’t personally think of an alternative. Some things are just on the top shelf and it’s just bad luck when I get so many in one trip.
But some things could be made more accessible.I *loathe* the doors that are fitted on all refrigerators in supermarkets now. It is ridiculously hard to open them towards me and manoeuvre my chair round while keeping them open.
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Some things can’t be helped, or at least I can’t personally think of an alternative. Some things are just on the top shelf and it’s just bad luck when I get so many in one trip.
But some things could be made more accessible.I *loathe* the doors that are fitted on all refrigerators in supermarkets now. It is ridiculously hard to open them towards me and manoeuvre my chair round while keeping them open.
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Some things can’t be helped, or at least I can’t personally think of an alternative. Some things are just on the top shelf and it’s just bad luck when I get so many in one trip.
But some things could be made more accessible.I *loathe* the doors that are fitted on all refrigerators in supermarkets now. It is ridiculously hard to open them towards me and manoeuvre my chair round while keeping them open.
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Popped to the shops for a few things. Out of 6 items, 4 I had to ask for someone’s help. It’s so tedious.
#WheelchairUser #Accessibility -
Popped to the shops for a few things. Out of 6 items, 4 I had to ask for someone’s help. It’s so tedious.
#WheelchairUser #Accessibility -
Popped to the shops for a few things. Out of 6 items, 4 I had to ask for someone’s help. It’s so tedious.
#WheelchairUser #Accessibility -
Popped to the shops for a few things. Out of 6 items, 4 I had to ask for someone’s help. It’s so tedious.
#WheelchairUser #Accessibility -
Popped to the shops for a few things. Out of 6 items, 4 I had to ask for someone’s help. It’s so tedious.
#WheelchairUser #Accessibility -
Easter conference was exhausting and yesterday I was completely gone but today I was able to go to the river and try out my new wheelchair cushion that arrived yesterday and I really liked it
#disabled #wheelchairuser #mecfs -
Gestern war dann mein Draußen Outfit komplett da mein Schlupfsack für den Rolli angekommen ist und vor paar Tagen kam meine bauchtasche wo alles reinpasst an
War dann auch gleich beim Supermarkt und habe mich super cute gefühlt
#disabled #wheelchairuser -
Gestern war dann mein Draußen Outfit komplett da mein Schlupfsack für den Rolli angekommen ist und vor paar Tagen kam meine bauchtasche wo alles reinpasst an
War dann auch gleich beim Supermarkt und habe mich super cute gefühlt
#disabled #wheelchairuser -
Time for #TipOfDay since I’ve been glowing for a few days now with joy in having a number or things go right; good coffee at hand and a quiet home to browse online and remember other pleasant things that took a lot of work yet went well. This post has many accommodations we use for #Accessibility.
Solved: for my son who is a wheelchair user to sit right up to the table. The height of the chair arms was limiting how close he could sit. Tables were way too low or too high. After trips to furniture stores with no success finding a table with height to allow wheelchair to fit under it. “Counter height” tables too high.
Son has to have support for his back and arms while eating. He has declining dexterity so he has a special spoon and adult bib. I’ve kept a heavy vinyl topper on the heavy oak table and use placemats. Think: messy eater. He could only get seated close but still 8-10” farther away from the edge of our table because of the arms of his chair or wheelchair. We all wanted him to sit right up with us.
So, no new table was available and none online a height where a wheelchair user can fit in with the rest of the adults at the table. Think of how many families have this same issue! Surely a workaround is needed.
Voilá, lightbulb moment. Got very strong walnut risers 1” tall for table legs. Drilled hole through and got bolts 1 1/2” to attach to original hole in leg used for original bolt with thin hard caster. Put 2 heavy felt casters in place. Now table perfect height to allow an armchair or wheelchair to slide under. But the old chairs were a bit low for table now. Voilá, very thick chair pads solved it all. Instead of spending $1,000 or more on new table and chairs, spent about $100 and we are all happy. #Disability #Wheelchair #WheelchairUser #DisabilityAdvocacy
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Time for #TipOfDay since I’ve been glowing for a few days now with joy in having a number or things go right; good coffee at hand and a quiet home to browse online and remember other pleasant things that took a lot of work yet went well. This post has many accommodations we use for #Accessibility.
Solved: for my son who is a wheelchair user to sit right up to the table. The height of the chair arms was limiting how close he could sit. Tables were way too low or too high. After trips to furniture stores with no success finding a table with height to allow wheelchair to fit under it. “Counter height” tables too high.
Son has to have support for his back and arms while eating. He has declining dexterity so he has a special spoon and adult bib. I’ve kept a heavy vinyl topper on the heavy oak table and use placemats. Think: messy eater. He could only get seated close but still 8-10” farther away from the edge of our table because of the arms of his chair or wheelchair. We all wanted him to sit right up with us.
So, no new table was available and none online a height where a wheelchair user can fit in with the rest of the adults at the table. Think of how many families have this same issue! Surely a workaround is needed.
Voilá, lightbulb moment. Got very strong walnut risers 1” tall for table legs. Drilled hole through and got bolts 1 1/2” to attach to original hole in leg used for original bolt with thin hard caster. Put 2 heavy felt casters in place. Now table perfect height to allow an armchair or wheelchair to slide under. But the old chairs were a bit low for table now. Voilá, very thick chair pads solved it all. Instead of spending $1,000 or more on new table and chairs, spent about $100 and we are all happy. #Disability #Wheelchair #WheelchairUser #DisabilityAdvocacy
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Time for #TipOfDay since I’ve been glowing for a few days now with joy in having a number or things go right; good coffee at hand and a quiet home to browse online and remember other pleasant things that took a lot of work yet went well. This post has many accommodations we use for #Accessibility.
Solved: for my son who is a wheelchair user to sit right up to the table. The height of the chair arms was limiting how close he could sit. Tables were way too low or too high. After trips to furniture stores with no success finding a table with height to allow wheelchair to fit under it. “Counter height” tables too high.
Son has to have support for his back and arms while eating. He has declining dexterity so he has a special spoon and adult bib. I’ve kept a heavy vinyl topper on the heavy oak table and use placemats. Think: messy eater. He could only get seated close but still 8-10” farther away from the edge of our table because of the arms of his chair or wheelchair. We all wanted him to sit right up with us.
So, no new table was available and none online a height where a wheelchair user can fit in with the rest of the adults at the table. Think of how many families have this same issue! Surely a workaround is needed.
Voilá, lightbulb moment. Got very strong walnut risers 1” tall for table legs. Drilled hole through and got bolts 1 1/2” to attach to original hole in leg used for original bolt with thin hard caster. Put 2 heavy felt casters in place. Now table perfect height to allow an armchair or wheelchair to slide under. But the old chairs were a bit low for table now. Voilá, very thick chair pads solved it all. Instead of spending $1,000 or more on new table and chairs, spent about $100 and we are all happy. #Disability #Wheelchair #WheelchairUser #DisabilityAdvocacy
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Time for #TipOfDay since I’ve been glowing for a few days now with joy in having a number or things go right; good coffee at hand and a quiet home to browse online and remember other pleasant things that took a lot of work yet went well. This post has many accommodations we use for #Accessibility.
Solved: for my son who is a wheelchair user to sit right up to the table. The height of the chair arms was limiting how close he could sit. Tables were way too low or too high. After trips to furniture stores with no success finding a table with height to allow wheelchair to fit under it. “Counter height” tables too high.
Son has to have support for his back and arms while eating. He has declining dexterity so he has a special spoon and adult bib. I’ve kept a heavy vinyl topper on the heavy oak table and use placemats. Think: messy eater. He could only get seated close but still 8-10” farther away from the edge of our table because of the arms of his chair or wheelchair. We all wanted him to sit right up with us.
So, no new table was available and none online a height where a wheelchair user can fit in with the rest of the adults at the table. Think of how many families have this same issue! Surely a workaround is needed.
Voilá, lightbulb moment. Got very strong walnut risers 1” tall for table legs. Drilled hole through and got bolts 1 1/2” to attach to original hole in leg used for original bolt with thin hard caster. Put 2 heavy felt casters in place. Now table perfect height to allow an armchair or wheelchair to slide under. But the old chairs were a bit low for table now. Voilá, very thick chair pads solved it all. Instead of spending $1,000 or more on new table and chairs, spent about $100 and we are all happy. #Disability #Wheelchair #WheelchairUser #DisabilityAdvocacy
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Time for #TipOfDay since I’ve been glowing for a few days now with joy in having a number or things go right; good coffee at hand and a quiet home to browse online and remember other pleasant things that took a lot of work yet went well. This post has many accommodations we use for #Accessibility.
Solved: for my son who is a wheelchair user to sit right up to the table. The height of the chair arms was limiting how close he could sit. Tables were way too low or too high. After trips to furniture stores with no success finding a table with height to allow wheelchair to fit under it. “Counter height” tables too high.
Son has to have support for his back and arms while eating. He has declining dexterity so he has a special spoon and adult bib. I’ve kept a heavy vinyl topper on the heavy oak table and use placemats. Think: messy eater. He could only get seated close but still 8-10” farther away from the edge of our table because of the arms of his chair or wheelchair. We all wanted him to sit right up with us.
So, no new table was available and none online a height where a wheelchair user can fit in with the rest of the adults at the table. Think of how many families have this same issue! Surely a workaround is needed.
Voilá, lightbulb moment. Got very strong walnut risers 1” tall for table legs. Drilled hole through and got bolts 1 1/2” to attach to original hole in leg used for original bolt with thin hard caster. Put 2 heavy felt casters in place. Now table perfect height to allow an armchair or wheelchair to slide under. But the old chairs were a bit low for table now. Voilá, very thick chair pads solved it all. Instead of spending $1,000 or more on new table and chairs, spent about $100 and we are all happy. #Disability #Wheelchair #WheelchairUser #DisabilityAdvocacy
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I really wish I could get a job in accessibility auditing, campaigning, consulting or something.
I want to make this shit better somehow. It shouldn’t be like this, any of it. -
I really wish I could get a job in accessibility auditing, campaigning, consulting or something.
I want to make this shit better somehow. It shouldn’t be like this, any of it. -
I really wish I could get a job in accessibility auditing, campaigning, consulting or something.
I want to make this shit better somehow. It shouldn’t be like this, any of it. -
I really wish I could get a job in accessibility auditing, campaigning, consulting or something.
I want to make this shit better somehow. It shouldn’t be like this, any of it. -
I really wish I could get a job in accessibility auditing, campaigning, consulting or something.
I want to make this shit better somehow. It shouldn’t be like this, any of it. -
CW: V long rant about accessibility at the cinema
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CW: V long rant about accessibility at the cinema
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CW: V long rant about accessibility at the cinema
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CW: V long rant about accessibility at the cinema
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CW: V long rant about accessibility at the cinema
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CW: V long rant about accessibility at the cinema
Over a month since I made a complaint about accessibility and quality of their 9 year old cinema, Showcase have finally responded.
For context - we went to see Wicked 2 on my Not Birthday last month. We booked the accessible row but non-wheelchair so I could take Roach but have a recliner seat. Paid extra for Xplus or "crystal clear definition" and "breathtaking, multidimensional sound". Spent a fortune on some impressively mediocre snacks.Issue 1 - The seat didn't recline (broken) but it wasn't busy so we just moved along
Issue 2 - The screen quality was awful - there were swirly patterns all over the image throughout, which was really distracting
Issue 3 - The audio quality was possibly the worst I've ever experienced in a cinema. We could only hear it coming from the front because the accessible row had a high wall behind in where the regular stadium seating started so we were essentially in front of a baffle that blocked/muffled all the sound coming from the sides, meaning the mix was really odd in places.We approached a staff member afterwards to make a complaint or at least let them know about the broken seat. They called a manager but I didn't want to hang around any more as I was feeling pretty overstimulated by that point and just wanted to go home. So I used their contact form online the next day.
I got a one line response a couple of days later asking if we'd received anything when we spoke to the staff member. I confirmed we hadn't. I got no further communication from them despite chasing it twice, until today.
Here is the response pasted directly."Thank you for the email below and we sinceely apologise for the experience you received in particular as it was your birthday to enjoy the reclining seat.
Wheelchair spaces are provided on the Gallery level as well as the low level between screens 1-6 except screen 4 , each row has is separated by a wall which does not impact the sound but provided adequate leg space for reclining the chairs and guest access.
I, sincerely apologise you have not had the correct response and it is unfortuante you did not speak with a manager on the day as the feedback would have been addressed with return tickets offered .
As a gesture of goodwill I would like to extend two complimenatry tickets to return in the near future, in hope you will accept them, please your full postal address."Firstly, it is just terribly written for a person responsible for customer service. Maybe I'm being picky but there's a typo in the first sentence ffs.
Secondly, flat out telling me I'm incorrect about the sound being impacted by a solid wall is... a choice.
And then asking for more personal information so they can send two free tickets to go back? Bold. Their entire ticketing system is online so I'm not entirely sure why they couldn't just be emailed.
No mention of them ghosting me for a month or the screen quality.But say I even wanted to go back, how would it be different? I checked out the gallery option, wondering why we hadn't seen it when we booked before. I couldn't find any available accessible tickets in the gallery in any showings I checked, until I realised that area is only available in the evening - we went mid afternoon.
It's also at least £10-15 more expensive and the actual wheelchair options? Right at the back in the corner of course! And you don't get a seat, just a space for your chair. Because ambulatory wheelchair users don't exist. What do you mean your chair doesn't recline? Ah, sucks to be you!Of course you can just book regular seats in the gallery section and assume there's somewhere to store your wheelchair. Given the gallery has its own bar I wouldn't imagine that'd be too difficult, assuming they allow you to do that.
So if you're an ambulatory wheelchair user or can't do stairs and don’t want to sit right at the front:
- You can only go to the cinema in the evening
- It'll cost you £44-50 for two, not including drinks or snacks
- It'll be less if you're happy to sit in your wheelchair AND you have a CEA card as you'll get a free carer seat, BUT you have to sit at the back in the corner with the worst view of the screen
- You may or may not be able to store your chair/mobility aid somewhere nearby
If you're a full time wheelchair user, even less choice. If you're also going alone, it's not even cheaper - you're paying the same price as everyone else for an empty space to park.This turned out even longer than I anticipated, I'm sorry. It is just SO frustrating. Even more so when you get responses like this.
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CW: V long rant about accessibility at the cinema
Over a month since I made a complaint about accessibility and quality of their 9 year old cinema, Showcase have finally responded.
For context - we went to see Wicked 2 on my Not Birthday last month. We booked the accessible row but non-wheelchair so I could take Roach but have a recliner seat. Paid extra for Xplus or "crystal clear definition" and "breathtaking, multidimensional sound". Spent a fortune on some impressively mediocre snacks.Issue 1 - The seat didn't recline (broken) but it wasn't busy so we just moved along
Issue 2 - The screen quality was awful - there were swirly patterns all over the image throughout, which was really distracting
Issue 3 - The audio quality was possibly the worst I've ever experienced in a cinema. We could only hear it coming from the front because the accessible row had a high wall behind in where the regular stadium seating started so we were essentially in front of a baffle that blocked/muffled all the sound coming from the sides, meaning the mix was really odd in places.We approached a staff member afterwards to make a complaint or at least let them know about the broken seat. They called a manager but I didn't want to hang around any more as I was feeling pretty overstimulated by that point and just wanted to go home. So I used their contact form online the next day.
I got a one line response a couple of days later asking if we'd received anything when we spoke to the staff member. I confirmed we hadn't. I got no further communication from them despite chasing it twice, until today.
Here is the response pasted directly."Thank you for the email below and we sinceely apologise for the experience you received in particular as it was your birthday to enjoy the reclining seat.
Wheelchair spaces are provided on the Gallery level as well as the low level between screens 1-6 except screen 4 , each row has is separated by a wall which does not impact the sound but provided adequate leg space for reclining the chairs and guest access.
I, sincerely apologise you have not had the correct response and it is unfortuante you did not speak with a manager on the day as the feedback would have been addressed with return tickets offered .
As a gesture of goodwill I would like to extend two complimenatry tickets to return in the near future, in hope you will accept them, please your full postal address."Firstly, it is just terribly written for a person responsible for customer service. Maybe I'm being picky but there's a typo in the first sentence ffs.
Secondly, flat out telling me I'm incorrect about the sound being impacted by a solid wall is... a choice.
And then asking for more personal information so they can send two free tickets to go back? Bold. Their entire ticketing system is online so I'm not entirely sure why they couldn't just be emailed.
No mention of them ghosting me for a month or the screen quality.But say I even wanted to go back, how would it be different? I checked out the gallery option, wondering why we hadn't seen it when we booked before. I couldn't find any available accessible tickets in the gallery in any showings I checked, until I realised that area is only available in the evening - we went mid afternoon.
It's also at least £10-15 more expensive and the actual wheelchair options? Right at the back in the corner of course! And you don't get a seat, just a space for your chair. Because ambulatory wheelchair users don't exist. What do you mean your chair doesn't recline? Ah, sucks to be you!Of course you can just book regular seats in the gallery section and assume there's somewhere to store your wheelchair. Given the gallery has its own bar I wouldn't imagine that'd be too difficult, assuming they allow you to do that.
So if you're an ambulatory wheelchair user or can't do stairs and don’t want to sit right at the front:
- You can only go to the cinema in the evening
- It'll cost you £44-50 for two, not including drinks or snacks
- It'll be less if you're happy to sit in your wheelchair AND you have a CEA card as you'll get a free carer seat, BUT you have to sit at the back in the corner with the worst view of the screen
- You may or may not be able to store your chair/mobility aid somewhere nearby
If you're a full time wheelchair user, even less choice. If you're also going alone, it's not even cheaper - you're paying the same price as everyone else for an empty space to park.This turned out even longer than I anticipated, I'm sorry. It is just SO frustrating. Even more so when you get responses like this.
-
CW: V long rant about accessibility at the cinema
Over a month since I made a complaint about accessibility and quality of their 9 year old cinema, Showcase have finally responded.
For context - we went to see Wicked 2 on my Not Birthday last month. We booked the accessible row but non-wheelchair so I could take Roach but have a recliner seat. Paid extra for Xplus or "crystal clear definition" and "breathtaking, multidimensional sound". Spent a fortune on some impressively mediocre snacks.Issue 1 - The seat didn't recline (broken) but it wasn't busy so we just moved along
Issue 2 - The screen quality was awful - there were swirly patterns all over the image throughout, which was really distracting
Issue 3 - The audio quality was possibly the worst I've ever experienced in a cinema. We could only hear it coming from the front because the accessible row had a high wall behind in where the regular stadium seating started so we were essentially in front of a baffle that blocked/muffled all the sound coming from the sides, meaning the mix was really odd in places.We approached a staff member afterwards to make a complaint or at least let them know about the broken seat. They called a manager but I didn't want to hang around any more as I was feeling pretty overstimulated by that point and just wanted to go home. So I used their contact form online the next day.
I got a one line response a couple of days later asking if we'd received anything when we spoke to the staff member. I confirmed we hadn't. I got no further communication from them despite chasing it twice, until today.
Here is the response pasted directly."Thank you for the email below and we sinceely apologise for the experience you received in particular as it was your birthday to enjoy the reclining seat.
Wheelchair spaces are provided on the Gallery level as well as the low level between screens 1-6 except screen 4 , each row has is separated by a wall which does not impact the sound but provided adequate leg space for reclining the chairs and guest access.
I, sincerely apologise you have not had the correct response and it is unfortuante you did not speak with a manager on the day as the feedback would have been addressed with return tickets offered .
As a gesture of goodwill I would like to extend two complimenatry tickets to return in the near future, in hope you will accept them, please your full postal address."Firstly, it is just terribly written for a person responsible for customer service. Maybe I'm being picky but there's a typo in the first sentence ffs.
Secondly, flat out telling me I'm incorrect about the sound being impacted by a solid wall is... a choice.
And then asking for more personal information so they can send two free tickets to go back? Bold. Their entire ticketing system is online so I'm not entirely sure why they couldn't just be emailed.
No mention of them ghosting me for a month or the screen quality.But say I even wanted to go back, how would it be different? I checked out the gallery option, wondering why we hadn't seen it when we booked before. I couldn't find any available accessible tickets in the gallery in any showings I checked, until I realised that area is only available in the evening - we went mid afternoon.
It's also at least £10-15 more expensive and the actual wheelchair options? Right at the back in the corner of course! And you don't get a seat, just a space for your chair. Because ambulatory wheelchair users don't exist. What do you mean your chair doesn't recline? Ah, sucks to be you!Of course you can just book regular seats in the gallery section and assume there's somewhere to store your wheelchair. Given the gallery has its own bar I wouldn't imagine that'd be too difficult, assuming they allow you to do that.
So if you're an ambulatory wheelchair user or can't do stairs and don’t want to sit right at the front:
- You can only go to the cinema in the evening
- It'll cost you £44-50 for two, not including drinks or snacks
- It'll be less if you're happy to sit in your wheelchair AND you have a CEA card as you'll get a free carer seat, BUT you have to sit at the back in the corner with the worst view of the screen
- You may or may not be able to store your chair/mobility aid somewhere nearby
If you're a full time wheelchair user, even less choice. If you're also going alone, it's not even cheaper - you're paying the same price as everyone else for an empty space to park.This turned out even longer than I anticipated, I'm sorry. It is just SO frustrating. Even more so when you get responses like this.
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CW: V long rant about accessibility at the cinema
Over a month since I made a complaint about accessibility and quality of their 9 year old cinema, Showcase have finally responded.
For context - we went to see Wicked 2 on my Not Birthday last month. We booked the accessible row but non-wheelchair so I could take Roach but have a recliner seat. Paid extra for Xplus or "crystal clear definition" and "breathtaking, multidimensional sound". Spent a fortune on some impressively mediocre snacks.Issue 1 - The seat didn't recline (broken) but it wasn't busy so we just moved along
Issue 2 - The screen quality was awful - there were swirly patterns all over the image throughout, which was really distracting
Issue 3 - The audio quality was possibly the worst I've ever experienced in a cinema. We could only hear it coming from the front because the accessible row had a high wall behind in where the regular stadium seating started so we were essentially in front of a baffle that blocked/muffled all the sound coming from the sides, meaning the mix was really odd in places.We approached a staff member afterwards to make a complaint or at least let them know about the broken seat. They called a manager but I didn't want to hang around any more as I was feeling pretty overstimulated by that point and just wanted to go home. So I used their contact form online the next day.
I got a one line response a couple of days later asking if we'd received anything when we spoke to the staff member. I confirmed we hadn't. I got no further communication from them despite chasing it twice, until today.
Here is the response pasted directly."Thank you for the email below and we sinceely apologise for the experience you received in particular as it was your birthday to enjoy the reclining seat.
Wheelchair spaces are provided on the Gallery level as well as the low level between screens 1-6 except screen 4 , each row has is separated by a wall which does not impact the sound but provided adequate leg space for reclining the chairs and guest access.
I, sincerely apologise you have not had the correct response and it is unfortuante you did not speak with a manager on the day as the feedback would have been addressed with return tickets offered .
As a gesture of goodwill I would like to extend two complimenatry tickets to return in the near future, in hope you will accept them, please your full postal address."Firstly, it is just terribly written for a person responsible for customer service. Maybe I'm being picky but there's a typo in the first sentence ffs.
Secondly, flat out telling me I'm incorrect about the sound being impacted by a solid wall is... a choice.
And then asking for more personal information so they can send two free tickets to go back? Bold. Their entire ticketing system is online so I'm not entirely sure why they couldn't just be emailed.
No mention of them ghosting me for a month or the screen quality.But say I even wanted to go back, how would it be different? I checked out the gallery option, wondering why we hadn't seen it when we booked before. I couldn't find any available accessible tickets in the gallery in any showings I checked, until I realised that area is only available in the evening - we went mid afternoon.
It's also at least £10-15 more expensive and the actual wheelchair options? Right at the back in the corner of course! And you don't get a seat, just a space for your chair. Because ambulatory wheelchair users don't exist. What do you mean your chair doesn't recline? Ah, sucks to be you!Of course you can just book regular seats in the gallery section and assume there's somewhere to store your wheelchair. Given the gallery has its own bar I wouldn't imagine that'd be too difficult, assuming they allow you to do that.
So if you're an ambulatory wheelchair user or can't do stairs and don’t want to sit right at the front:
- You can only go to the cinema in the evening
- It'll cost you £44-50 for two, not including drinks or snacks
- It'll be less if you're happy to sit in your wheelchair AND you have a CEA card as you'll get a free carer seat, BUT you have to sit at the back in the corner with the worst view of the screen
- You may or may not be able to store your chair/mobility aid somewhere nearby
If you're a full time wheelchair user, even less choice. If you're also going alone, it's not even cheaper - you're paying the same price as everyone else for an empty space to park.This turned out even longer than I anticipated, I'm sorry. It is just SO frustrating. Even more so when you get responses like this.
-
CW: V long rant about accessibility at the cinema
Over a month since I made a complaint about accessibility and quality of their 9 year old cinema, Showcase have finally responded.
For context - we went to see Wicked 2 on my Not Birthday last month. We booked the accessible row but non-wheelchair so I could take Roach but have a recliner seat. Paid extra for Xplus or "crystal clear definition" and "breathtaking, multidimensional sound". Spent a fortune on some impressively mediocre snacks.Issue 1 - The seat didn't recline (broken) but it wasn't busy so we just moved along
Issue 2 - The screen quality was awful - there were swirly patterns all over the image throughout, which was really distracting
Issue 3 - The audio quality was possibly the worst I've ever experienced in a cinema. We could only hear it coming from the front because the accessible row had a high wall behind in where the regular stadium seating started so we were essentially in front of a baffle that blocked/muffled all the sound coming from the sides, meaning the mix was really odd in places.We approached a staff member afterwards to make a complaint or at least let them know about the broken seat. They called a manager but I didn't want to hang around any more as I was feeling pretty overstimulated by that point and just wanted to go home. So I used their contact form online the next day.
I got a one line response a couple of days later asking if we'd received anything when we spoke to the staff member. I confirmed we hadn't. I got no further communication from them despite chasing it twice, until today.
Here is the response pasted directly."Thank you for the email below and we sinceely apologise for the experience you received in particular as it was your birthday to enjoy the reclining seat.
Wheelchair spaces are provided on the Gallery level as well as the low level between screens 1-6 except screen 4 , each row has is separated by a wall which does not impact the sound but provided adequate leg space for reclining the chairs and guest access.
I, sincerely apologise you have not had the correct response and it is unfortuante you did not speak with a manager on the day as the feedback would have been addressed with return tickets offered .
As a gesture of goodwill I would like to extend two complimenatry tickets to return in the near future, in hope you will accept them, please your full postal address."Firstly, it is just terribly written for a person responsible for customer service. Maybe I'm being picky but there's a typo in the first sentence ffs.
Secondly, flat out telling me I'm incorrect about the sound being impacted by a solid wall is... a choice.
And then asking for more personal information so they can send two free tickets to go back? Bold. Their entire ticketing system is online so I'm not entirely sure why they couldn't just be emailed.
No mention of them ghosting me for a month or the screen quality.But say I even wanted to go back, how would it be different? I checked out the gallery option, wondering why we hadn't seen it when we booked before. I couldn't find any available accessible tickets in the gallery in any showings I checked, until I realised that area is only available in the evening - we went mid afternoon.
It's also at least £10-15 more expensive and the actual wheelchair options? Right at the back in the corner of course! And you don't get a seat, just a space for your chair. Because ambulatory wheelchair users don't exist. What do you mean your chair doesn't recline? Ah, sucks to be you!Of course you can just book regular seats in the gallery section and assume there's somewhere to store your wheelchair. Given the gallery has its own bar I wouldn't imagine that'd be too difficult, assuming they allow you to do that.
So if you're an ambulatory wheelchair user or can't do stairs and don’t want to sit right at the front:
- You can only go to the cinema in the evening
- It'll cost you £44-50 for two, not including drinks or snacks
- It'll be less if you're happy to sit in your wheelchair AND you have a CEA card as you'll get a free carer seat, BUT you have to sit at the back in the corner with the worst view of the screen
- You may or may not be able to store your chair/mobility aid somewhere nearby
If you're a full time wheelchair user, even less choice. If you're also going alone, it's not even cheaper - you're paying the same price as everyone else for an empty space to park.This turned out even longer than I anticipated, I'm sorry. It is just SO frustrating. Even more so when you get responses like this.
-
I’m thinking I might take myself to the cinema tomorrow.
I haven’t been to the cinema since before lockdown and I’ve never gone as a wheelchair user so that might be fun.
Of course it’s school holidays but maybe it won’t be too bad midday on a Friday?
Or I could just go see something 18 or foreign.
Tips and recommendations welcome ☺️
-
I’m thinking I might take myself to the cinema tomorrow.
I haven’t been to the cinema since before lockdown and I’ve never gone as a wheelchair user so that might be fun.
Of course it’s school holidays but maybe it won’t be too bad midday on a Friday?
Or I could just go see something 18 or foreign.
Tips and recommendations welcome ☺️
-
I’m thinking I might take myself to the cinema tomorrow.
I haven’t been to the cinema since before lockdown and I’ve never gone as a wheelchair user so that might be fun.
Of course it’s school holidays but maybe it won’t be too bad midday on a Friday?
Or I could just go see something 18 or foreign.
Tips and recommendations welcome ☺️
