Live and recent posts from across the Fediverse tagged #callcentres, aggregated by home.social.
I got a call from "the bank" regarding "your card" about a suspicious charge for train tickets.
It said press 1 to accept the charge, which I did, but still got put through to a call centre.
I told him I accepted the payment and the person at "the bank" sounded a bit annoyed like I was wasting his time And he told me "The payment has been made. Bye!"
Such professionalism!
ICYMI: Telemarketers face $85 per area code as FTC raises Do Not Call fees: Nationwide access hits $23,425 and half-year codes reach $43, a cost landing on call centres and lead buyers. October 1 also starts Google's missed-call charge. https://ppc.land/telemarketers-face-85-per-area-code-as-ftc-raises-do-not-call-fees/ #Telemarketing #DoNotCall #FTC #MarketingNews #CallCentres
ATO outsource call centre workers paid 40% less than public service peers, Fair Work submission claims https://www.theguardian.com/business/2026/jun/17/ato-outsource-call-centre-workers-paid-less-fair-work-submission #CallCentres #ConsumerAffairs #WorkersRights #Tax #Business #Business #AustraliaNews
Hold music is eating my soul. Can anyone save me from the doom loop? | Adrian Chiles https://www.theguardian.com/commentisfree/2025/sep/04/hold-music-doom-loop-repeated-tunes-speak-person #Lifeandstyle #Callcentres #Business #Telecoms #Music
Speedier drug trials and better films: how AI is transforming businesses https://www.theguardian.com/technology/2025/jan/17/speedier-drug-trials-and-better-films-how-ai-is-transforming-businesses #Artificialintelligence(AI) #Pharmaceuticalsindustry #Energyindustry #Retailindustry #Callcentres #KeirStarmer #Technology #Computing #Business #Labour
She's said I'm moving forward in the queue so often now that I'm getting dizzy.
Does there come a stage where the she starts to say I'm moving backwards in the queue?
#CallCentres
I thiink customers can predict with unerring accuracy that there will always be unexpectedly high call volunes. How can this come as any sort of surprise to the provider, which sends out the same message day after day?
#CallCentres
This week’s column…Is your call really important to us? Have we become too accustomed to lies? https://www.smh.com.au/business/workplace/why-you-should-take-off-those-noise-cancelling-headphones-for-a-moment-20230920-p5e69p.html #work #lies #trump #callcentres #careers #hr #psychology #callcentres #coaching #politics
For anyone worried about our #RobotOverlords, this is a reminder of the challenges of dealing with #telcos
- Jargon filled #marketing
- Flashy but functionally limited #websites
- Badly implemented first generation #chatbots
- Limited capacity #callCentres pushing the waiting times onto Customers
and soon, more content created by #llamas
#Managers often forget that #technology is a means to an end, not an end in itself
How do ordinary consumers opt out of phone calls recorded by businesses and call centres?
This has been bugging me a bit this week again. I made calls to banks, a medical aid, and I was called again by my mobile phone company wanting to renew my contract. In every case I first hear a prerecorded message telling me, amongst other things, that my ca ...continues
How do ordinary consumers opt out of phone calls recorded by businesses and call centres?
Old reel-to-reel tape recorder This has been bugging me a bit this week again. I made calls to banks, a medical aid, and I was called again by my mobile phone company wanting to renew my contract. In every […]
https://squeet.me/display/962c3e10-a2623c95-debabeb0888cd4c2
Do you know what annoys me about call centres?
"Your custom is important to us ..."
So important they put me oh hold for half-an-hour with dreadful music!
Why is it that any time you ring a call centre, they're ALWAYS 'experiencing a high volume of calls'? Could it be that they never have enough staff to serve their customers properly, because it's cheaper to just make people wait and hope they go away?
#CustomerService #CallCentres #LeftOnHoldAgain