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#customerserviceproblems — Public Fediverse posts

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  1. Last evening, I took Bus number 90, from Kona to Na'alehu, around 3pm.

    At the Luhia Street stop in Kona, I was waiting for an older man to get on, who was ahead in the line for the bus. He had some belongings he was struggling with. The driver was about to close the bus door, without giving this senior citizen the time to get on. That would also mean leaving me off the bus.

    I politely stopped the bus driver, and helped the older man board, carrying his umbrella for him.

    As we approached Na'alehu Civic Center, a designated stop, I called out to the driver, "Stop, please."
    Three times, from around 300 feet before the designated stop, till 0 feet away.

    The driver did not heed me, but kept driving on at maximum speed, ignoring the stop. I shouted, "Stop the bus, please. Stop the bus!"

    At this point, the driver yelled, "You can get off at the next stop."
    When we got to the next stop, he came to the passenger aisle, yelling, "Who did that?"

    I stepped up, and said, "It was I."
    The driver went irate. Telling me to get off the bus. He said, "I remember you. From here on, I will not let you on my bus."

    I calmly pointed out that it was not his personal bus, and he did not make the rules about who could ride, at will.

    He said, "I feel threatened by you."

    The driver pulled out his camera, and started recording me.

    At this point, the older man, who had climbed out of the bus, climbed back in, saying he had forgotten his cane.

    As I was standing outside, by the bus door, to help this old man, the driver tried to close the door on me, yelling, "You are blocking the door."

    This is not even close to the first time I have had a nasty experience with the Roberts Heleon Bus System.

    In fact, I have written about the bus system in Hawai'i.

    paper.wf/penumbrage/improving-

    The driver:
    - ignored a designated stop.
    - ignored my calls to stop at the designated stop.
    - harassed me, and tried to impose his frontier justice on me.
    - claimed to be threatened by a passenger yelling, "Stop the bus!"

    This is not an isolated incident. I have many more abuses to report here, no just of myself, but of many people trying to ride the bus.

    Where is the accountability?
    Where does the buck stop?

    #hawaii #heleon #heleonbus #hawaiian #transport #transportation #tourism #usa
    #whistleblower #CustomerService #CustomerServiceProblems #CustomerCare

  2. Acting Like They're Your Boss Without Even Meeting
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    Always nice for complete random strangers to act like they control your actions while also not contributing. That'll happen when pigs have their own advanced society #customerservice #customerserviceproblems #hotelindustry #hotelmemes #hospitalityindustry

  3. Revive Superfoods makes good smoothies. However, I cannot recommend them. They make it impossible to cancel a subscription, and they outright lie when they say their products are zero waste. I have been struggling with them for months to cancel my subscription. I ended up having to put a freeze on my PayPal account so they can’t take more money out. What a shitty business practice. It’s too bad, because their food is good. #ReviveSuperfoods #BadBusiness #CustomerServiceProblems

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