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1000 results for “curiouscat”

  1. John Hunter @curiouscat ·

    "The quality of a product or service alone is no longer a differentiator; instead the overall quality of the experience is now the differentiator for customers..."

    management.curiouscatblog.net/

    #management #leadership #customer_experience
  2. John Hunter @curiouscat ·

    Good practices include:

    standardized improvement process (pdsa, or whatever)
    Going to the gemba – improvement is done where the work is done. You must go to the where the action is. Sitting in meeting rooms, or offices, reading reports and making decisions is not the way to improve effectively.
    evidence based decision making
    ...

    management.curiouscatblog.net/

    #process_improvement #management #leadership
  3. John Hunter @[email protected] ·

    "Simple ideas like this only work within the right context. Taking such ideas and applying them to an organization that isn’t ready will backfire. But if you build a culture where trust, respect, customer service and responsibility are encouraged lots of rules just get in the way of people doing their best."

    management.curiouscatblog.net/

    #management #respect_for_people #leadership

    #management #respect_for_people #leadership
  4. John Hunter @curiouscat ·

    "Simple ideas like this only work within the right context. Taking such ideas and applying them to an organization that isn’t ready will backfire. But if you build a culture where trust, respect, customer service and responsibility are encouraged lots of rules just get in the way of people doing their best."

    management.curiouscatblog.net/

    #management #respect_for_people #leadership
  5. John Hunter @[email protected] ·

    "Simple ideas like this only work within the right context. Taking such ideas and applying them to an organization that isn’t ready will backfire. But if you build a culture where trust, respect, customer service and responsibility are encouraged lots of rules just get in the way of people doing their best."

    management.curiouscatblog.net/

    #management #respect_for_people #leadership

    #management #respect_for_people #leadership
  6. John Hunter @[email protected] ·

    "Simple ideas like this only work within the right context. Taking such ideas and applying them to an organization that isn’t ready will backfire. But if you build a culture where trust, respect, customer service and responsibility are encouraged lots of rules just get in the way of people doing their best."

    management.curiouscatblog.net/

    #management #respect_for_people #leadership

    #leadership #respect_for_people #management
  7. John Hunter @curiouscat ·

    Excerpts from The Deming Library Volume XXI, Dr. W. Edwards Dr. Russell Ackoff and David Langford demonstrate that educators can begin a quality transformation by developing an understanding of the properties and powers of systems-oriented thinking...

    management.curiouscatblog.net/

    #deming #management
  8. John Hunter @[email protected] ·

    "Welcome to Nordstrom
    We’re glad to have you with our Company. Our number one goal is to provide outstanding customer service. Set both your personal and professional goals high. We have great confidence in your ability to achieve them. So our employee handbook is very simple.

    We have only one rule: Use good judgment in all situations..."

    management.curiouscatblog.net/

    #management #respect_for_people #leadership

    #management #respect_for_people #leadership
  9. John Hunter @curiouscat ·

    "Welcome to Nordstrom
    We’re glad to have you with our Company. Our number one goal is to provide outstanding customer service. Set both your personal and professional goals high. We have great confidence in your ability to achieve them. So our employee handbook is very simple.

    We have only one rule: Use good judgment in all situations..."

    management.curiouscatblog.net/

    #management #respect_for_people #leadership
  10. John Hunter @[email protected] ·

    "Welcome to Nordstrom
    We’re glad to have you with our Company. Our number one goal is to provide outstanding customer service. Set both your personal and professional goals high. We have great confidence in your ability to achieve them. So our employee handbook is very simple.

    We have only one rule: Use good judgment in all situations..."

    management.curiouscatblog.net/

    #management #respect_for_people #leadership

    #management #respect_for_people #leadership
  11. John Hunter @[email protected] ·

    "Welcome to Nordstrom
    We’re glad to have you with our Company. Our number one goal is to provide outstanding customer service. Set both your personal and professional goals high. We have great confidence in your ability to achieve them. So our employee handbook is very simple.

    We have only one rule: Use good judgment in all situations..."

    management.curiouscatblog.net/

    #management #respect_for_people #leadership

    #leadership #respect_for_people #management
  12. Ms. Que Banh @[email protected] ·

    These are the two #carnivorous #plants that I got for Mom's early birthday gift 🙂💚
    Venus fly trap & Sarracenia Farnhamii pitcher plant. Natural bug catchers.
    Asher was inspecting them.

    #houseplants #IndoorPlants #VenusFlyTrap #PitcherPlant #SarraceniaFarnhamii #CuriousCat

    #curiouscat #sarraceniafarnhamii #pitcherplant #venusflytrap #indoorplants #houseplants
  13. John Hunter @curiouscat ·

    "What can learn from Duke and Wisconsin’s basketball teams?
    ...
    The lesson many people miss is that college teams are mostly about developing a team that wins. Developing individual players is a part of that, but it is subordinate to developing a team..."

    management.curiouscatblog.net/

    #managers #teams #management #leadership #coaching
  14. John Hunter @curiouscat ·

    My belief is Deming’s ideas work extremely well in a context. The main issue is often unlearning some assumptions that people might have about what the system is.

    ... many “knowledge workers” respect Deming’s ideas but then say his attempts to treat factory workers as thoughtful people who should be respected and involved in improving their processes doesn’t make sense for them because they are “knowledge workers.”

    management.curiouscatblog.net/

    #softwaredevelopment #deming #management
  15. John Hunter @curiouscat ·

    "you have to try to build that strong organizational structure; one that isn’t so fragile that when one or two senior leaders change, things fall apart. But it’s very difficult and many organizations have weak management systems..."

    management.curiouscatblog.net/

    #leadership #organization_as_a_system
  16. John Hunter @curiouscat ·

    I see that agile is very consistent with Deming. Agile has all sorts of variants, so to different extents, they fit in. But one of the things I find really interesting is the agile folks, and of course the lean software folks, they much more than any other group of people I’ve seen traced the ideas back to find Deming’s ideas.

    So it seems to me many of the leading agile and lean folks have tracked it back to and then incorporated some Deming’s thinking...

    management.curiouscatblog.net/

    #agile #deming
  17. John Hunter @curiouscat ·

    ...John says if you focus on building the capability in the organization to understand variation and to appreciate how to use - then you are on the right path, and can increase your influence in addition.

    “You need to build into the organization things like a focus on pleasing the customer instead of pleasing your boss.” When combining all of these methods, that is when your is going to be most effective...

    management.curiouscatblog.net/

    #data #leadership #management #systems_thinking
  18. John Hunter @curiouscat ·

    Avoid Bad Technology Non-Solutions Using Agile and PDSA

    evop.blogspot.com/2011/09/avoi

    "Many technology solutions are lousy. If people applied PDSA thinking curiouscat.com/management/dict they would be much better off. software development does this to a reasonable degree... A big reason I moved into technology myself was because getting IT solutions implemented properly (even half way decently) was nearly impossible. And this is true all over..."

    #agile #management #softwaredevelopment #pdsa #usability
  19. Maggie 🐹 @[email protected] ·

    “I smell secrets. And maybe tuna.”
    Investigation is in progress. Please do not disturb the detective. 🕵️‍♀️
    #CuriousCat
    #catsofmastodon

    #curiouscat #catsofmastodon
  20. Porru :toka: @[email protected] ·

    #CuriousCat​ en kontua ingo banu, galdera anonimoak jasotzeko webgune batian, ingo zenizkiakete galderak?

    #curiouscat
  21. Picanúmeros @[email protected] ·

    Ayer contesté una pregunta en #CuriousCat bastante excéntrica pero que contesté por haber sido formulada por alguien a quien aprecio y porque supone una ocasión de explicar cómo funciona un problema de cálculo de probabilidades. Allá va:

    Cuál es la probabilidad de embarazo no deseado o contraer ETS de una persona que liga mucho, pongámosle 3 polvos … — [DISCLAIMER: NO TENGO NI IDEA DE SEXOLOGÍA ASÍ QUE NO ME CREÁIS MUCHO EN ESTA RESPUESTA. LA RESPONDO PARA EXPONER…

    curiouscat.live/Picanumeros/po

    #curiouscat
  22. Picanúmeros @[email protected] ·

    Me ha llegado una pregunta al #CuriousCat relacionada con un tema escurridizo: la relación entre ANOVA y regresión lineal (!!!). Os dejo mi respuesta:

    Hola!! Espero que vaya bien el verano :) ¿Podrías explicar la relación entre Anova y Regresión Lineal? — En Graná muriendo del calor, pero no me quejo :)
    Grosso modo y sin meternos en detalles numéricos, la ANOVA se basa en los residuos del modelo de regresión lineal (generalmente con variables independientes cualitativas aunque también se puede hacer con cuantitativas). Más concretamente, compara la media de estos residuos con la varianza del modelo en sí para saber si el factor o los factores están explicando lo suficiente y, por tanto, si son significativos o no. Esto lo podemos hacer gracias a las propiedades de descomposición de la varianza de la variable explicada Y.
    curiouscat.live/Picanumeros/po

    #curiouscat
  23. John Hunter @curiouscat ·

    I do not like the actions of many in ... I just object to those that unjustly take from the other stakeholders involved.
    ...
    Those gimmicks that leave stakeholders that built such companies in ruin should be criticized. It is a core principle that I share with Dr. Deming, Toyota… that companies exist not to be plundered by those in positions of power but to benefit all the stakeholders: employees, owners, customers...

    management.curiouscatblog.net/

    #private_equity #leadership #management #ethics
  24. John Hunter @curiouscat ·

    "What you want is not just to fix the bugs software testers catch but figure out the reasons those bugs were created and improve you process so you create fewer bugs in the future."

    management.curiouscatblog.net/

    #management #softwaredevelopment #software_testing #organization_as_a_system
  25. John Hunter @curiouscat ·

    Combinatorial Testing – The Quadrant of Massive Efficiency Gains

    Creating software test to test complex software with many factors that interact in ways that create bugs is quite challenging. But there are tools that are extremely useful.

    management.curiouscatblog.net/

    #softwaredevelopment #software_testing
  26. John Hunter @curiouscat ·

    Is Executive Pay Excessive? In 1977, 's answer was, no. As pay did become increasingly excessive, Drucker became a prominent voice against the unjust pay of CEO’s.

    "Economically, [the] few very large executive salaries are quite unimportant. Socially, they do enormous damage. They are highly visible and highly publicized. And they are therefore taken as typical, rather than as the extreme exceptions they are."

    ...

    management.curiouscatblog.net/

    #peterdrucker #management #leadership #executive_pay
  27. John Hunter @curiouscat ·

    "Too often I see simplistic thinking used to accept that the results were good so what we did was wise or the results were bad so what we did was unwise. Sometimes those conclusions have merit. Sometimes they don’t. The results matter but understanding the nature of those results is important..."

    management.curiouscatblog.net/

    #management #leadership #critical_thinking #systems_thinking
  28. John Hunter @curiouscat ·

    "Good process improvement practices include:

    - standardized improvement process (pdsa, or whatever)

    - Going to the gemba – improvement is done where the work is done. You must go to the where the action is. Sitting in meeting rooms, or offices, reading reports and making decisions is not the way to improve effectively.

    - evidence based decision making..."

    management.curiouscatblog.net/

    #management #process_improvement #continual_improvement #systems_thinking #leadership
  29. John Hunter @curiouscat ·

    ...The reason the blaming a person is a bad idea is that your organization will improve much more effectively if you keep asking why.

    Why did they make that error? Why did the process let them make that error? When you follow the why chain a couple more steps you can find root causes that will allow you to find a much more effective solution...

    management.curiouscatblog.net/

    #management #leadership #blame #systems_thinking
  30. John Hunter @curiouscat ·

    Interruptions can severely degrade your performance. The type of work you are doing impacts the cost greatly. I have spent some of my time programming web applications. When I am doing that interruptions are a huge drain on my performance (for me the costs of interruptions while programming are far higher than any other type of work I have done – many times higher). If the interruption disrupts my flow...

    management.curiouscatblog.net/

    #management #psychology #systems_thinking
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