#continual_improvement — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #continual_improvement, aggregated by home.social.
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I have been spending my time and energy on the Curious Cat Management Improvement Institute recently.
The Curious Cat Management Improvement Institute is dedicated to furthering the education, professional growth and development of current and future managers and the practice of management in organizations.
https://management.curiouscatblog.net/2024/09/24/curious-cat-management-improvement-institute/
Please let me know if you have suggestions, comments or questions.
#management #respect_for_people #customer_focus #continual_improvement
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I think Toyota, even with the problems, is a fantastic example of a very well managed company. Yet even with all the study of #lean_manufacturing even basic ideas are overlooked. For example, the two main pillars of the Toyota way are “continuous improvement” and “respect for people.” For all of us, it is valuable to refocusing on core principles. We are too often looking for the next new idea...
https://management.curiouscatblog.net/2010/04/15/the-toyota-way-two-pillars/
#management #culture #respect_for_people #continual_improvement
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Kano model of Customer Satisfaction: Kano saw three types of customer satisfaction: required (basic quality also threshold requirements), more is better (performance quality) and delighter (excitement quality).
Customers expectations change over time...
https://management.curiouscatblog.net/2006/02/21/quality-customer-focus/
#customer_focus #CustomerCentricity #management #leadership #continual_improvement
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Japan Airlines using #Toyota_Production_System Principles
"The team carried out their project by encouraging personnel to take on challenges. The team discovered that staff needed to learn that making a mistake while acting proactively was not a problem. The problem lay in not attempting to do anything at all."