#continual_improvement — Public Fediverse posts

"Good process improvement practices include:

- standardized improvement process (pdsa, or whatever)

- Going to the gemba – improvement is done where the work is done. You must go to the where the action is. Sitting in meeting rooms, or offices, reading reports and making decisions is not the way to improve effectively.

- evidence based decision making..."

https://management.curiouscatblog.net/2010/11/08/good-process-improvement-practices/

#Management #process_improvement #continual_improvement #systems_thinking #Leadership

I have been spending my time and energy on the Curious Cat Management Improvement Institute recently.

The Curious Cat Management Improvement Institute is dedicated to furthering the education, professional growth and development of current and future managers and the practice of management in organizations.

https://management.curiouscatblog.net/2024/09/24/curious-cat-management-improvement-institute/

Please let me know if you have suggestions, comments or questions.

#management #respect_for_people #customer_focus #continual_improvement

...Try to fix the system and convince others to fix the system as you can. If some efforts are resisted try to adjust. Sometimes try a different strategy to get improvement. Sometimes I just drop trying to improve that particular thing. There are usually so many options for improvement it isn’t tough to find plenty of others that may be more successfully tackled...

https://management.curiouscatblog.net/2010/05/04/ignoring-unpleasant-truths-is-often-encouraged/

#management #Leadership #continual_improvement #critical_thinking

Kano model of Customer Satisfaction: Kano saw three types of customer satisfaction: required (basic quality also threshold requirements), more is better (performance quality) and delighter (excitement quality).

Customers expectations change over time...

https://management.curiouscatblog.net/2006/02/21/quality-customer-focus/

#customer_focus #CustomerCentricity #management #leadership #continual_improvement

The Improvement Guide: the Practical Approach to Enhancing Organizational Performance, is an excellent handbook on making changes that are improvements rather than just a way to create the illusion of progress. The book uses three simple questions to frame the improvement strategy...

https://management.curiouscatblog.net/2006/01/25/change-is-not-improvement/

#management #improvement #change #continual_improvement #critical_thinking