#customer_focus — Public Fediverse posts

I have been spending my time and energy on the Curious Cat Management Improvement Institute recently.

The Curious Cat Management Improvement Institute is dedicated to furthering the education, professional growth and development of current and future managers and the practice of management in organizations.

https://management.curiouscatblog.net/2024/09/24/curious-cat-management-improvement-institute/

Please let me know if you have suggestions, comments or questions.

#management #respect_for_people #customer_focus #continual_improvement

Kano model of Customer Satisfaction: Kano saw three types of customer satisfaction: required (basic quality also threshold requirements), more is better (performance quality) and delighter (excitement quality).

Customers expectations change over time...

https://management.curiouscatblog.net/2006/02/21/quality-customer-focus/

#customer_focus #CustomerCentricity #management #leadership #continual_improvement