#customercentricity — Public Fediverse posts

Neuer Artikel im Blog:

Sichtbar mit TYPO3: Warum Offenheit hilft

https://wwagner.net/blog/a/sichtbar-mit-typo3-warum-offenheit-hilft

#TYPO3Visibility #CustomerCentricity #CMSolution

BLS E-Services Honoured for Innovation in Financial Inclusion Solutions

#AsianTalks #BLSEServices #FinancialInclusion #TimesBusinessAward2025 #InnovationInBanking #DigitalIndia #InclusiveFinance #RuralBanking #BankingCorrespondents #AssistedEServices #TechForGood #LastMileConnectivity #BLSInternational #Egovernance #DigitalEmpowerment #FinancialAccess #FintechIndia #CustomerCentricity #DigitalTransformation #AwardWinningInnovation #IndiaDevelopment

https://theasiantalks.com/bls-e-services-honoured-for-innovation-in-financial-inclusion-solutions/

BLS E-Services Honoured for Innovation in Financial Inclusion Solutions

#TycoonWorld #BLSEServices #FinancialInclusion #TimesBusinessAward2025 #InnovationInBanking #DigitalIndia #InclusiveFinance #RuralBanking #BankingCorrespondents #AssistedEServices #TechForGood #LastMileConnectivity #BLSInternational #Egovernance #DigitalEmpowerment #FinancialAccess #FintechIndia #CustomerCentricity #DigitalTransformation #AwardWinningInnovation #IndiaDevelopment

https://tycoonworld.in/bls-e-services-honoured-for-innovation-in-financial-inclusion-solutions/

"In Clayton Christensen’s book, Competing Against Luck, the authors delve into the importance of gaining a deep understanding of what your customers desire. The book lays out a Theory of Jobs to be Done in a very compelling way. This is a great example of extending #Deming ’s ideas with a great deal of useful content on how to effectively become more customer focused."

https://deming.org/jobs-to-be-done/

#Management #customer_focus #CustomerCentricity #Leadership

Pivot with Purpose: A Deep Dive into Product Evolution with Vikas Awasthi

#ProductInnovation #PivotWithPurpose #VikasAwasthi #ProductEvolution #StrategicGrowth #AgileLeadership #BusinessTransformation #ProductManagement #CustomerCentricity #TechLeadership #StartupSuccess #SustainedGrowth #BusinessAgility #ProductLongevity #LeadershipInsights #DecisionMaking #EntrepreneurialJourney #TechInnovation #BusinessResilience #AmazonBooks #MasterProductGrowth

https://tycoonworld.in/pivot-with-purpose-a-deep-dive-into-product-evolution-with-vikas-awasthi/

"If you have customers that see you as adequate you will keep customers based on inertia.

But you have several big problems awaiting you. Those trying to win your customers business only have to overcome inertia – which can be very low hurdle..."

https://management.curiouscatblog.net/2010/07/26/delighting-customers/

#Management #Leadership #customer_focus #CustomerCentricity

As Cross-Border Payment companies are increasingly competing, Matt Oppenheimer joins the reboot chronicles to discuss how Remitly is providing peer-to-peer solutions.
https://zurl.co/u4jq
#therebootchronicles #deandebiase #BuildBuyBorrow #Remitly
#Remittances #Trust #Perseverance #PublicCompany #PrivateCompany #Fintech #Payments
#Leadership #GrowingPains #Podcast #CustomerCentricity #FinancialResults
#InvestorRelations #Money2020 #SMB #WesternUnion #CyberSecurity #Invest #Ecommerce
#Zelle

@chema
It a complete abandonment of the pretense for #CustomerCentricity.

Which customers who pay green dollars for services would prefer to be •sold• to by a machine?

Customers don’t even like the human sales people, but knowing it’s a bot will make them feel even better and more likely to buy.

These are fundamentally unserious people.

On the website #airbnb automatically translates text in messages that are sent to me to my language (at least for me with the messages I received today it is) but it sends the text in email in the language I don't read. It seems like it would be more sensible to send the email in my language also.

#CustomerCentricity #travel #technology

Kano model of Customer Satisfaction: Kano saw three types of customer satisfaction: required (basic quality also threshold requirements), more is better (performance quality) and delighter (excitement quality).

Customers expectations change over time...

https://management.curiouscatblog.net/2006/02/21/quality-customer-focus/

#customer_focus #CustomerCentricity #management #leadership #continual_improvement

IT-Seminare – Warum ich ausschließlich für meine IT-Kunden und ARKM-Kunden tätig bin …

IT-Seminare finden vor Ort, oder als Webinar statt. Für 2024 will ich mich im Rahmen der Customer Centricity auf meine Kunden konzentrieren.

https://www.sor.de/blog/it-seminare/

#Akademie #ARKM #CustomerCentricity #Datenschutz #Internetexperte #Mitarbeiterweiterbildung #Seminare #SOR #SuzanneGriegerLanger #Webinare

#Business #Proposals
A radical proposal: put UX research in charge · “Product, development, and design should all report to UX research.” https://ilo.im/12qnx3

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#Design #ProductDesign #UxDesign #UiDesign #WebDesign #WebDevelopment #WebDev #CustomerCentricity #UxResearch #UserResearch #ResearchTeam #ProductRoadmap

Adopting a customer-centric approach means understanding your audience's needs, pain points and preferences, and tailoring your products/services to exceed their expectations.
It's not just about satisfying, it's about delighting. #CustomerExperience #CustomerCentricity