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#customercentricity — Public Fediverse posts

Live and recent posts from across the Fediverse tagged #customercentricity, aggregated by home.social.

  1. John Hunter @curiouscat ·

    "In Clayton Christensen’s book, Competing Against Luck, the authors delve into the importance of gaining a deep understanding of what your customers desire. The book lays out a Theory of Jobs to be Done in a very compelling way. This is a great example of extending ’s ideas with a great deal of useful content on how to effectively become more customer focused."

    deming.org/jobs-to-be-done/

    #deming #management #customer_focus #customercentricity #leadership
  2. John Hunter @curiouscat ·

    "If you have customers that see you as adequate you will keep customers based on inertia.

    But you have several big problems awaiting you. Those trying to win your customers business only have to overcome inertia – which can be very low hurdle..."

    management.curiouscatblog.net/

    #management #leadership #customer_focus #customercentricity
  3. Reboot Chronicles-Dean DeBiase @[email protected] ·

    As Cross-Border Payment companies are increasingly competing, Matt Oppenheimer joins the reboot chronicles to discuss how Remitly is providing peer-to-peer solutions.
    zurl.co/u4jq
    #therebootchronicles #deandebiase #BuildBuyBorrow #Remitly
    #Remittances #Trust #Perseverance #PublicCompany #PrivateCompany #Fintech #Payments
    #Leadership #GrowingPains #Podcast #CustomerCentricity #FinancialResults
    #InvestorRelations #Money2020 #SMB #WesternUnion #CyberSecurity #Invest #Ecommerce
    #Zelle

    #therebootchronicles #deandebiase #buildbuyborrow #remitly #remittances #trust
  4. John Hunter @curiouscat ·

    Kano model of Customer Satisfaction: Kano saw three types of customer satisfaction: required (basic quality also threshold requirements), more is better (performance quality) and delighter (excitement quality).

    Customers expectations change over time...

    management.curiouscatblog.net/

    #customer_focus #customercentricity #management #leadership #continual_improvement
  5. Inautilo @[email protected] ·

    #Business #Proposals
    A radical proposal: put UX research in charge · “Product, development, and design should all report to UX research.” ilo.im/12qnx3

    _____
    #Design #ProductDesign #UxDesign #UiDesign #WebDesign #WebDevelopment #WebDev #CustomerCentricity #UxResearch #UserResearch #ResearchTeam #ProductRoadmap

    #business #proposals #design #productdesign #uxdesign #uidesign