#servicedesign — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #servicedesign, aggregated by home.social.
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Sometimes the most difficult part of the research process can be getting full buy-in from the project team. This can be especially true when the team have strong opinions on what needs to be done and the research is contradicting this. This can lead to conflict and the validity of the research being questioned.
However, there are ways to bring the project team with you and get their buy-in and support at every stage of a project.
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Sometimes the most difficult part of the research process can be getting full buy-in from the project team. This can be especially true when the team have strong opinions on what needs to be done and the research is contradicting this. This can lead to conflict and the validity of the research being questioned.
However, there are ways to bring the project team with you and get their buy-in and support at every stage of a project.
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Sometimes the most difficult part of the research process can be getting full buy-in from the project team. This can be especially true when the team have strong opinions on what needs to be done and the research is contradicting this. This can lead to conflict and the validity of the research being questioned.
However, there are ways to bring the project team with you and get their buy-in and support at every stage of a project.
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Sometimes the most difficult part of the research process can be getting full buy-in from the project team. This can be especially true when the team have strong opinions on what needs to be done and the research is contradicting this. This can lead to conflict and the validity of the research being questioned.
However, there are ways to bring the project team with you and get their buy-in and support at every stage of a project.
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Sometimes the most difficult part of the research process can be getting full buy-in from the project team. This can be especially true when the team have strong opinions on what needs to be done and the research is contradicting this. This can lead to conflict and the validity of the research being questioned.
However, there are ways to bring the project team with you and get their buy-in and support at every stage of a project.
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This is an exercise I like to run at the start of any project. It’s based on a tweet a long time ago by Jamie Knight (and Lion, of course).
The exercise is simple. At the start of any digital project, get the whole team – devs, testers, writers, designers, stakeholders, literally anyone you can round up – together, in-person or virtually, and ask the question:
Who are we willing to exclude?
#serviceDesign #Inclusion #accessibility
https://design.scotentblog.co.uk/who-are-we-willing-to-exclude/
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Service reform fails when policy intent, operational rules, and digital implementation drift apart. The fix is not more meetings. It's tighter traceability from decision to service behaviour. #ServiceDesign #PolicyDelivery #EA
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Thanks to some truly inspirational collaboration with my colleagues recently, we’ve figured out a way to create a user story map from a Miro table.
Best of all, the story map and the table are synced. So if you update one, the other updates at the same time. No need to maintain two artefacts, or copy/paste anything. Two views. One underlying reality.
#serviceDesign #storyMap #miro
https://design.scotentblog.co.uk/how-to-create-a-user-story-map-with-a-miro-table/
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"All online activity generates carbon emissions. Every image downloaded, every click, server call and visit to our site. These types of interactions generate Scope 3 emissions.
Lowering these emissions helps Scottish Enterprise towards achieving our Net Zero targets. And, for our users, the user experience is improved, along with SEO, because pages load faster and they use less data interacting with our sites."
https://design.scotentblog.co.uk/reducing-carbon-emissions-from-our-websites/
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"Sometimes you go into user research with a hypothesis and the research validates it. That’s great. That’s easy. But what I really love is when you go in with a hypothesis and the research totally flips it on its head. That’s when you learn the most."
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"Sometimes you go into user research with a hypothesis and the research validates it. That’s great. That’s easy. But what I really love is when you go in with a hypothesis and the research totally flips it on its head. That’s when you learn the most."
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"Sometimes you go into user research with a hypothesis and the research validates it. That’s great. That’s easy. But what I really love is when you go in with a hypothesis and the research totally flips it on its head. That’s when you learn the most."
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"Sometimes you go into user research with a hypothesis and the research validates it. That’s great. That’s easy. But what I really love is when you go in with a hypothesis and the research totally flips it on its head. That’s when you learn the most."
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"Sometimes you go into user research with a hypothesis and the research validates it. That’s great. That’s easy. But what I really love is when you go in with a hypothesis and the research totally flips it on its head. That’s when you learn the most."
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DWP "Data Strategy 2023 to 2030" published.
"DWP has over 85,000 colleagues, 750 data analysts, and 9,000 dashboard users exploiting and interacting with 1 petabyte of data and 30 million digital events per day."
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PRODUCTHEAD: Bad service! *Sit*» Bad services can arise from not realising the service and the user need have drifted apart
» GenAI shifts the focus from shipping products to stewarding living systems that are continually learning and adapting
#prodmgmt #AIAgents #dysfunction #generativeAI #service #serviceDesign 📖 Read more: https://imanageproducts.com/producthead-bad-service-sit/ -
PRODUCTHEAD: Bad service! *Sit*» Bad services can arise from not realising the service and the user need have drifted apart
» GenAI shifts the focus from shipping products to stewarding living systems that are continually learning and adapting
#prodmgmt #AIAgents #dysfunction #generativeAI #service #serviceDesign 📖 Read more: https://imanageproducts.com/producthead-bad-service-sit/ -
PRODUCTHEAD: Bad service! *Sit*» Bad services can arise from not realising the service and the user need have drifted apart
» GenAI shifts the focus from shipping products to stewarding living systems that are continually learning and adapting
#prodmgmt #AIAgents #dysfunction #generativeAI #service #serviceDesign 📖 Read more: https://imanageproducts.com/producthead-bad-service-sit/ -
PRODUCTHEAD: Bad service! *Sit*» Bad services can arise from not realising the service and the user need have drifted apart
» GenAI shifts the focus from shipping products to stewarding living systems that are continually learning and adapting
#prodmgmt #AIAgents #dysfunction #generativeAI #service #serviceDesign 📖 Read more: https://imanageproducts.com/producthead-bad-service-sit/ -
PRODUCTHEAD: Bad service! *Sit*» Bad services can arise from not realising the service and the user need have drifted apart
» GenAI shifts the focus from shipping products to stewarding living systems that are continually learning and adapting
#prodmgmt #AIAgents #dysfunction #generativeAI #service #serviceDesign 📖 Read more: https://imanageproducts.com/producthead-bad-service-sit/ -
"Sometimes you go into user research with a hypothesis and the research validates it. That’s great. That’s easy. But what I really love is when you go in with a hypothesis and the research totally flips it on its head. That’s when you learn the most."
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“ There is nothing more powerful than watching people try to use your services”
https://design.scotentblog.co.uk/from-service-designer-to-user-researcher/
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There is nothing more powerful than watching people try to use your services.
They’ll struggle with things that you never realised were difficult. They’ll stumble over language that you thought was clear. They’ll point out things that you missed because you were too close to the project. Everyone should try to observe user testing if they get the chance, especially senior managers.
https://design.scotentblog.co.uk/from-service-designer-to-user-researcher/
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so glad to see this: the south african govt has set up a digital services team. they are talking about focusing on service design, not infrastructure (one of my main complaints about digital public infra is that people get lost in the 'what' of the work rather than the 'who' and 'why')
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This is a great free course for third sector organisations in Wales
Designing Digital Services
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This is a great free course for third sector organisations in Wales
Designing Digital Services
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This is a great free course for third sector organisations in Wales
Designing Digital Services
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This is a great free course for third sector organisations in Wales
Designing Digital Services
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This is a great free course for third sector organisations in Wales
Designing Digital Services
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A #chatbot can't answer my question, so it offers to connect me to a person.
Bot: "Do you want to speak to a staff member?"
Yes/No.Me: "Yes."
Bot: "Sorry, the office is closed. Please try again on Monday after 9am."
Ask another question/Quit.🤔 Other questions I have: Why didn't your designers have you check staff availability before offering to connect me, or have you offer to queue my message for someone to answer on Monday morning?
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A #chatbot can't answer my question, so it offers to connect me to a person.
Bot: "Do you want to speak to a staff member?"
Yes/No.Me: "Yes."
Bot: "Sorry, the office is closed. Please try again on Monday after 9am."
Ask another question/Quit.🤔 Other questions I have: Why didn't your designers have you check staff availability before offering to connect me, or have you offer to queue my message for someone to answer on Monday morning?
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A #chatbot can't answer my question, so it offers to connect me to a person.
Bot: "Do you want to speak to a staff member?"
Yes/No.Me: "Yes."
Bot: "Sorry, the office is closed. Please try again on Monday after 9am."
Ask another question/Quit.🤔 Other questions I have: Why didn't your designers have you check staff availability before offering to connect me, or have you offer to queue my message for someone to answer on Monday morning?
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A #chatbot can't answer my question, so it offers to connect me to a person.
Bot: "Do you want to speak to a staff member?"
Yes/No.Me: "Yes."
Bot: "Sorry, the office is closed. Please try again on Monday after 9am."
Ask another question/Quit.🤔 Other questions I have: Why didn't your designers have you check staff availability before offering to connect me, or have you offer to queue my message for someone to answer on Monday morning?
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Spent much of this week making #HTML #Prototypes for a new service we're doing some #Discovery work on.
Feels good getting my hands dirty with some code.Especially a little bit of #InteractionDesign
I don't want to get into the "designers should code" debate, but it's a useful skill to have in your quiver.
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Samuel Martin and Pamela Javier with the Co-Design Institute shared the Continuum of Engagement and the Community Engagement Approach from ignoring to co-creation with the community in their talk "Sharing power: strategies from lived experts on engaging lived experts” at #SDinGovVirtual.
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Had to remind some folks today that making postal codes mandatory is not optimal.
They come in flavours of 3-10 numeric characters (which you can't treat as numbers) or 6-8 alphanumeric strings. And some countries/territories just don't use them at all.
Like people's names, best not to even try.
Image by Stadscykel - Own work, CC0, https://commons.wikimedia.org/w/index.php?curid=15948580
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This past month, we’ve explored diverse topics from the #EV ecosystem to innovative corporate strategies in #BFSI.
Dive into our July publications and let us know your favorite in the comments!
🔗 Unravel gridlock: An exploratory workshop for business transformation with evolutionary #ServiceDesign by Minette Mangahas, Tanja Yeh and Liang Lu - https://ter.li/tn17kx
Continued in replies
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This past month, we’ve explored diverse topics from the #EV ecosystem to innovative corporate strategies in #BFSI.
Dive into our July publications and let us know your favorite in the comments!
🔗 Unravel gridlock: An exploratory workshop for business transformation with evolutionary #ServiceDesign by Minette Mangahas, Tanja Yeh and Liang Lu - https://ter.li/tn17kx
Continued in replies
-
This past month, we’ve explored diverse topics from the #EV ecosystem to innovative corporate strategies in #BFSI.
Dive into our July publications and let us know your favorite in the comments!
🔗 Unravel gridlock: An exploratory workshop for business transformation with evolutionary #ServiceDesign by Minette Mangahas, Tanja Yeh and Liang Lu - https://ter.li/tn17kx
Continued in replies
-
This past month, we’ve explored diverse topics from the #EV ecosystem to innovative corporate strategies in #BFSI.
Dive into our July publications and let us know your favorite in the comments!
🔗 Unravel gridlock: An exploratory workshop for business transformation with evolutionary #ServiceDesign by Minette Mangahas, Tanja Yeh and Liang Lu - https://ter.li/tn17kx
Continued in replies
-
This past month, we’ve explored diverse topics from the #EV ecosystem to innovative corporate strategies in #BFSI.
Dive into our July publications and let us know your favorite in the comments!
🔗 Unravel gridlock: An exploratory workshop for business transformation with evolutionary #ServiceDesign by Minette Mangahas, Tanja Yeh and Liang Lu - https://ter.li/tn17kx
Continued in replies
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My former colleague, Katie Dickerson, wrote up this post on some research into what businesses understand by terms like "Fair work" and "Net zero" a while back.
I've not seen any evidence that much has changed since she wrote this 3 years ago.
Bottom line is, I think we need to be much clearer about what we mean, and not rely on our own jargon to convey that information.
#NetZero #FairWork #climateChange #ServiceDesign
https://design.scotentblog.co.uk/what-businesses-think-about-fair-work-and-net-zero/
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UX Camp Brighton is only 13 days away, do you have your ticket yet? If you are still deciding, let us convince you and then feel extra stoked on the day by attending our spin-off event first.
Use our pre-event on Weds 24th to practice, work on your presentation, ask questions, or chat.
There will be plenty of space for everyone!
#UXCB24 #LTUX #LTUXBrighton #UX #ContentDesign #UserResearch #HCI #UI #ServiceDesign
Get your free ticket for our pre-event: https://www.eventbrite.co.uk/e/ltux-brighton-questions-before-ux-camp-brighton-tickets-870644409867
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Hey Folks/Folx, guess what?
There are only 21 sleeps left until UX Camp Brighton. You still have plenty of time to prepare your session. Let us break down the steps for success…
Step 1) get your UX Camp Brighton ticket 🎟
Step 2) get your FREE LTUX Brighton ‘Questions’ event ticket 🎫
Step 3) crack on with your presentation prep 🧠
Step 4) Present at UX Camp Brighton
Check out the replies for details
#UXCB24 #LTUX #LTUXBrighton #UX #ContentDesign #UserResearch #HCI #UI #ServiceDesign
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Exciting news! Have you heard about our upcoming 'Questions' event on Weds, April 24th, just before UX Camp Brighton on Sat, April 27th? What's even better? UX Camp Brighton is generously sponsoring this event. LTUX Brighton is thrilled and deeply appreciative! 🙌
Feel assured, whether you're a newbie or a seasoned attendee, all are warmly welcomed to this FREE LTUX Brighton event. https://www.eventbrite.co.uk/e/ltux-brighton-questions-before-ux-camp-brighton-tickets-870644409867?aff
#UXCB24 #LTUX #LTUXBrighton #UX #ContentDesign #UserResearch #HCI #UI #ServiceDesign
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Are you planning to host a session at UX Camp Brighton this year? Or attending for the first time? Well LTUX Brighton are here to help! This FREE event is open to all and is a chance to ask questions, work on your UX Camp Brighton presentation, or just have a chat.
We can’t wait to see you!
Do get your tickets for UX Camp Brighton too (link in the comments below) (£20-25) 🎟
#UXCB24 #LTUX #LTUXBrighton #UX #ContentDesign #UserResearch #HCI #UI #ServiceDesign
