#ivr — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #ivr, aggregated by home.social.
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Разработчики отечественного голосового робота для управляющих компаний в сфере ЖКХ вынуждены были переучивать нейросеть из-за того, что она научилась русскому мату. «Приведу забавный случай, это нейросеть, она учится, и буквально уже в первый месяц разработчики отметили такую коллизию, что нейросеть научилась мату. Но, как это говорится, с кем поведешься, от того и наберешься. Поэтому эту коллизию, конечно, пришлось устранять. Но тем менее это показатели активной работы с нашими гражданами», – рассказал глава компании.
Он отметил, что по статистике 80% обращающихся удовлетворяются ответом от голосового помощника.
«Конечно, бывают нетипичные случаи, когда люди разгневаны, аварийные, когда уже надо переходить на живого оператора, который принимает экстренные решения», - добавил он. -
Разработчики отечественного голосового робота для управляющих компаний в сфере ЖКХ вынуждены были переучивать нейросеть из-за того, что она научилась русскому мату. «Приведу забавный случай, это нейросеть, она учится, и буквально уже в первый месяц разработчики отметили такую коллизию, что нейросеть научилась мату. Но, как это говорится, с кем поведешься, от того и наберешься. Поэтому эту коллизию, конечно, пришлось устранять. Но тем менее это показатели активной работы с нашими гражданами», – рассказал глава компании.
Он отметил, что по статистике 80% обращающихся удовлетворяются ответом от голосового помощника.
«Конечно, бывают нетипичные случаи, когда люди разгневаны, аварийные, когда уже надо переходить на живого оператора, который принимает экстренные решения», - добавил он. -
Разработчики отечественного голосового робота для управляющих компаний в сфере ЖКХ вынуждены были переучивать нейросеть из-за того, что она научилась русскому мату. «Приведу забавный случай, это нейросеть, она учится, и буквально уже в первый месяц разработчики отметили такую коллизию, что нейросеть научилась мату. Но, как это говорится, с кем поведешься, от того и наберешься. Поэтому эту коллизию, конечно, пришлось устранять. Но тем менее это показатели активной работы с нашими гражданами», – рассказал глава компании.
Он отметил, что по статистике 80% обращающихся удовлетворяются ответом от голосового помощника.
«Конечно, бывают нетипичные случаи, когда люди разгневаны, аварийные, когда уже надо переходить на живого оператора, который принимает экстренные решения», - добавил он. -
Разработчики отечественного голосового робота для управляющих компаний в сфере ЖКХ вынуждены были переучивать нейросеть из-за того, что она научилась русскому мату. «Приведу забавный случай, это нейросеть, она учится, и буквально уже в первый месяц разработчики отметили такую коллизию, что нейросеть научилась мату. Но, как это говорится, с кем поведешься, от того и наберешься. Поэтому эту коллизию, конечно, пришлось устранять. Но тем менее это показатели активной работы с нашими гражданами», – рассказал глава компании.
Он отметил, что по статистике 80% обращающихся удовлетворяются ответом от голосового помощника.
«Конечно, бывают нетипичные случаи, когда люди разгневаны, аварийные, когда уже надо переходить на живого оператора, который принимает экстренные решения», - добавил он. -
I'm pissed off and disappointed.
I just received a #telemarketing phone call on behalf of the Canadian National Institute for the Blind, #soliciting #donations.
It sounded pretty human-ish -- I believe it was using actual recorded sentences of a human being - but they were edited/glued-together in a slightly unnatural way. I believe it was an #IVR system.
So in the middle of one of its speeches, I interrupted with "You're actually a #recorded announcement, aren't you?"
And it replied with some meaningless interjection followed by "No, I'm a real live #agent". And it wasn't. It definitely wasn't. I tested it further and it immediately failed, giving nonsensical replies and then suddenly switching to a "thank you for completing..." (which I hadn't) announcement and disconnecting.
Legitimate #charities shouldn't be employing telemarketing #robots which lie and claim to be #humans. Full stop.
#Shame on the CNIB.
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I'm pissed off and disappointed.
I just received a #telemarketing phone call on behalf of the Canadian National Institute for the Blind, #soliciting #donations.
It sounded pretty human-ish -- I believe it was using actual recorded sentences of a human being - but they were edited/glued-together in a slightly unnatural way. I believe it was an #IVR system.
So in the middle of one of its speeches, I interrupted with "You're actually a #recorded announcement, aren't you?"
And it replied with some meaningless interjection followed by "No, I'm a real live #agent". And it wasn't. It definitely wasn't. I tested it further and it immediately failed, giving nonsensical replies and then suddenly switching to a "thank you for completing..." (which I hadn't) announcement and disconnecting.
Legitimate #charities shouldn't be employing telemarketing #robots which lie and claim to be #humans. Full stop.
#Shame on the CNIB.
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I'm pissed off and disappointed.
I just received a #telemarketing phone call on behalf of the Canadian National Institute for the Blind, #soliciting #donations.
It sounded pretty human-ish -- I believe it was using actual recorded sentences of a human being - but they were edited/glued-together in a slightly unnatural way. I believe it was an #IVR system.
So in the middle of one of its speeches, I interrupted with "You're actually a #recorded announcement, aren't you?"
And it replied with some meaningless interjection followed by "No, I'm a real live #agent". And it wasn't. It definitely wasn't. I tested it further and it immediately failed, giving nonsensical replies and then suddenly switching to a "thank you for completing..." (which I hadn't) announcement and disconnecting.
Legitimate #charities shouldn't be employing telemarketing #robots which lie and claim to be #humans. Full stop.
#Shame on the CNIB.
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I'm pissed off and disappointed.
I just received a #telemarketing phone call on behalf of the Canadian National Institute for the Blind, #soliciting #donations.
It sounded pretty human-ish -- I believe it was using actual recorded sentences of a human being - but they were edited/glued-together in a slightly unnatural way. I believe it was an #IVR system.
So in the middle of one of its speeches, I interrupted with "You're actually a #recorded announcement, aren't you?"
And it replied with some meaningless interjection followed by "No, I'm a real live #agent". And it wasn't. It definitely wasn't. I tested it further and it immediately failed, giving nonsensical replies and then suddenly switching to a "thank you for completing..." (which I hadn't) announcement and disconnecting.
Legitimate #charities shouldn't be employing telemarketing #robots which lie and claim to be #humans. Full stop.
#Shame on the CNIB.
-
I'm pissed off and disappointed.
I just received a #telemarketing phone call on behalf of the Canadian National Institute for the Blind, #soliciting #donations.
It sounded pretty human-ish -- I believe it was using actual recorded sentences of a human being - but they were edited/glued-together in a slightly unnatural way. I believe it was an #IVR system.
So in the middle of one of its speeches, I interrupted with "You're actually a #recorded announcement, aren't you?"
And it replied with some meaningless interjection followed by "No, I'm a real live #agent". And it wasn't. It definitely wasn't. I tested it further and it immediately failed, giving nonsensical replies and then suddenly switching to a "thank you for completing..." (which I hadn't) announcement and disconnecting.
Legitimate #charities shouldn't be employing telemarketing #robots which lie and claim to be #humans. Full stop.
#Shame on the CNIB.
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Doanh nghiệp nhỏ đang chuyển sang sử dụng hệ thống IVR để tự động hóa cuộc gọi, giúp định tuyến chính xác và nhanh chóng hơn tới các phòng ban như bán hàng, hỗ trợ, kế toán... qua thao tác chọn số hoặc giọng nói. Điều này giúp nâng cao hiệu suất và trải nghiệm khách hàng.
#Technology #Business #Startup #IVR #CustomerService #TechTrend #DoanhNghiệp #CôngNghệ #KhởiNghiệp #DịchVụKháchHàng #XuHướngCôngNghệ
https://www.reddit.com/r/SaaS/comments/1q0a141/why_small_businesses_are_switching_to_ivr_sys
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Một đội ngũ đang phát triển đang gặp khó khăn với lượng cuộc gọi lớn, tất cả đổ về một đường dây duy nhất, gây chậm trễ và khiến khách hàng không hài lòng. Họ cần một phần mềm IVR đơn giản để định tuyến cuộc gọi tự động đến các bộ phận hỗ trợ, kinh doanh, thanh toán. Bạn có gợi ý IVR tốt nhất không?
#IVR #PhanMemIVR #ChamSocKhachHang #CustomerService #SaaS #BusinessTools #CongNghe
https://www.reddit.com/r/SaaS/comments/1pc7seo/best_ivr_software_for_growing_teams/
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Where Can IVR Improve Customer Interactions in Call Centers?
👉Read more: https://crmtech.hashnode.dev/where-can-ivr-improve-customer-interactions-in-call-centers
#IVR #CallCenter #CustomerExperience #Automation #CX #Telephony #SmartRouting #VoiceTechnology #CustomerSupport #ContactCenter
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Where Can IVR Improve Customer Interactions in Call Centers?
👉Read more: https://crmtech.hashnode.dev/where-can-ivr-improve-customer-interactions-in-call-centers
#IVR #CallCenter #CustomerExperience #Automation #CX #Telephony #SmartRouting #VoiceTechnology #CustomerSupport #ContactCenter
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Where Can IVR Improve Customer Interactions in Call Centers?
👉Read more: https://crmtech.hashnode.dev/where-can-ivr-improve-customer-interactions-in-call-centers
#IVR #CallCenter #CustomerExperience #Automation #CX #Telephony #SmartRouting #VoiceTechnology #CustomerSupport #ContactCenter
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Where Can IVR Improve Customer Interactions in Call Centers?
👉Read more: https://crmtech.hashnode.dev/where-can-ivr-improve-customer-interactions-in-call-centers
#IVR #CallCenter #CustomerExperience #Automation #CX #Telephony #SmartRouting #VoiceTechnology #CustomerSupport #ContactCenter
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IVR Systems in 2025: Voice Recognition, Self‑Service, and Beyond
👉 Read more: https://tumblr.com/telecrmtech/797724509460447232/ivr-systems-in-2025-voice-recognition?source=share
#IVR #VoiceRecognition #AI #CustomerExperience #CallCenter #Automation #SelfService #CX #TechInnovation #SANSoftwares
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IVR Systems in 2025: Voice Recognition, Self‑Service, and Beyond
👉 Read more: https://tumblr.com/telecrmtech/797724509460447232/ivr-systems-in-2025-voice-recognition?source=share
#IVR #VoiceRecognition #AI #CustomerExperience #CallCenter #Automation #SelfService #CX #TechInnovation #SANSoftwares
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IVR Systems in 2025: Voice Recognition, Self‑Service, and Beyond
👉 Read more: https://tumblr.com/telecrmtech/797724509460447232/ivr-systems-in-2025-voice-recognition?source=share
#IVR #VoiceRecognition #AI #CustomerExperience #CallCenter #Automation #SelfService #CX #TechInnovation #SANSoftwares
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IVR Systems in 2025: Voice Recognition, Self‑Service, and Beyond
👉 Read more: https://tumblr.com/telecrmtech/797724509460447232/ivr-systems-in-2025-voice-recognition?source=share
#IVR #VoiceRecognition #AI #CustomerExperience #CallCenter #Automation #SelfService #CX #TechInnovation #SANSoftwares
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The 7 Red Flags to Avoid When Evaluating IVR Service Providers
Read more: https://weeblyblog.com/the-7-red-flags-to-avoid-when-evaluating-ivr-service-providers/
#IVR #CloudTelephony #CustomerExperience #ContactCenter #CX #Automation #BusinessGrowth #VoiceSolutions #TechTips #SANSoftwares
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The 7 Red Flags to Avoid When Evaluating IVR Service Providers
Read more: https://weeblyblog.com/the-7-red-flags-to-avoid-when-evaluating-ivr-service-providers/
#IVR #CloudTelephony #CustomerExperience #ContactCenter #CX #Automation #BusinessGrowth #VoiceSolutions #TechTips #SANSoftwares
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The 7 Red Flags to Avoid When Evaluating IVR Service Providers
Read more: https://weeblyblog.com/the-7-red-flags-to-avoid-when-evaluating-ivr-service-providers/
#IVR #CloudTelephony #CustomerExperience #ContactCenter #CX #Automation #BusinessGrowth #VoiceSolutions #TechTips #SANSoftwares
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The 7 Red Flags to Avoid When Evaluating IVR Service Providers
Read more: https://weeblyblog.com/the-7-red-flags-to-avoid-when-evaluating-ivr-service-providers/
#IVR #CloudTelephony #CustomerExperience #ContactCenter #CX #Automation #BusinessGrowth #VoiceSolutions #TechTips #SANSoftwares
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Tomorrow: 📢 #IWMLecture: "Learning with Immersive Virtual Reality (immersive VR): Why Is It Relevant, and What Do We Know So Far?" Talk held by held by Prof. Dr. Guido Makransky (University of Copenhagen) on Tuesday, Sept 23 at 12:30 pm large conf. room (IWM/Schleichstr. 6, Tübingen).
Everyone interested is welcome to join. ✔️ Participation online: 📧 redaktion(at)iwm-tuebingen.de
ℹ️ More information: https://www.iwm-tuebingen.de/en/research/lectures/guido_makransky
#IWMLecture #VR #IVR #VirtualReality #edu #psychology -
Tomorrow: 📢 #IWMLecture: "Learning with Immersive Virtual Reality (immersive VR): Why Is It Relevant, and What Do We Know So Far?" Talk held by held by Prof. Dr. Guido Makransky (University of Copenhagen) on Tuesday, Sept 23 at 12:30 pm large conf. room (IWM/Schleichstr. 6, Tübingen).
Everyone interested is welcome to join. ✔️ Participation online: 📧 redaktion(at)iwm-tuebingen.de
ℹ️ More information: https://www.iwm-tuebingen.de/en/research/lectures/guido_makransky
#IWMLecture #VR #IVR #VirtualReality #edu #psychology -
Tomorrow: 📢 #IWMLecture: "Learning with Immersive Virtual Reality (immersive VR): Why Is It Relevant, and What Do We Know So Far?" Talk held by held by Prof. Dr. Guido Makransky (University of Copenhagen) on Tuesday, Sept 23 at 12:30 pm large conf. room (IWM/Schleichstr. 6, Tübingen).
Everyone interested is welcome to join. ✔️ Participation online: 📧 redaktion(at)iwm-tuebingen.de
ℹ️ More information: https://www.iwm-tuebingen.de/en/research/lectures/guido_makransky
#IWMLecture #VR #IVR #VirtualReality #edu #psychology -
Tomorrow: 📢 #IWMLecture: "Learning with Immersive Virtual Reality (immersive VR): Why Is It Relevant, and What Do We Know So Far?" Talk held by held by Prof. Dr. Guido Makransky (University of Copenhagen) on Tuesday, Sept 23 at 12:30 pm large conf. room (IWM/Schleichstr. 6, Tübingen).
Everyone interested is welcome to join. ✔️ Participation online: 📧 redaktion(at)iwm-tuebingen.de
ℹ️ More information: https://www.iwm-tuebingen.de/en/research/lectures/guido_makransky
#IWMLecture #VR #IVR #VirtualReality #edu #psychology -
Tomorrow: 📢 #IWMLecture: "Learning with Immersive Virtual Reality (immersive VR): Why Is It Relevant, and What Do We Know So Far?" Talk held by held by Prof. Dr. Guido Makransky (University of Copenhagen) on Tuesday, Sept 23 at 12:30 pm large conf. room (IWM/Schleichstr. 6, Tübingen).
Everyone interested is welcome to join. ✔️ Participation online: 📧 redaktion(at)iwm-tuebingen.de
ℹ️ More information: https://www.iwm-tuebingen.de/en/research/lectures/guido_makransky
#IWMLecture #VR #IVR #VirtualReality #edu #psychology -
Anybody out there in the know regarding instrumental #IVR music, why it is what it is and its objective, where it comes from, etc.?
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Anybody out there in the know regarding instrumental #IVR music, why it is what it is and its objective, where it comes from, etc.?
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Anybody out there in the know regarding instrumental #IVR music, why it is what it is and its objective, where it comes from, etc.?
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Anybody out there in the know regarding instrumental #IVR music, why it is what it is and its objective, where it comes from, etc.?
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Anybody out there in the know regarding instrumental #IVR music, why it is what it is and its objective, where it comes from, etc.?
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📢 #IWMLecture: "Learning with Immersive Virtual Reality (immersive VR): Why Is It Relevant, and What Do We Know So Far?" Talk held by held by Prof. Dr. Guido Makransky (University of Copenhagen) on Tuesday, September 23 at 12:30 pm large conf. room (IWM/Schleichstr. 6, Tübingen).
Everyone interested is welcome to join. ✔️ Participation online: 📧 redaktion(at)iwm-tuebingen.de
ℹ️ More information: https://www.iwm-tuebingen.de/en/research/lectures/guido_makransky
#IWMLecture #VR #IVR #VirtualReality #edu #psychology -
📢 #IWMLecture: "Learning with Immersive Virtual Reality (immersive VR): Why Is It Relevant, and What Do We Know So Far?" Talk held by held by Prof. Dr. Guido Makransky (University of Copenhagen) on Tuesday, September 23 at 12:30 pm large conf. room (IWM/Schleichstr. 6, Tübingen).
Everyone interested is welcome to join. ✔️ Participation online: 📧 redaktion(at)iwm-tuebingen.de
ℹ️ More information: https://www.iwm-tuebingen.de/en/research/lectures/guido_makransky
#IWMLecture #VR #IVR #VirtualReality #edu #psychology -
📢 #IWMLecture: "Learning with Immersive Virtual Reality (immersive VR): Why Is It Relevant, and What Do We Know So Far?" Talk held by held by Prof. Dr. Guido Makransky (University of Copenhagen) on Tuesday, September 23 at 12:30 pm large conf. room (IWM/Schleichstr. 6, Tübingen).
Everyone interested is welcome to join. ✔️ Participation online: 📧 redaktion(at)iwm-tuebingen.de
ℹ️ More information: https://www.iwm-tuebingen.de/en/research/lectures/guido_makransky
#IWMLecture #VR #IVR #VirtualReality #edu #psychology -
📢 #IWMLecture: "Learning with Immersive Virtual Reality (immersive VR): Why Is It Relevant, and What Do We Know So Far?" Talk held by held by Prof. Dr. Guido Makransky (University of Copenhagen) on Tuesday, September 23 at 12:30 pm large conf. room (IWM/Schleichstr. 6, Tübingen).
Everyone interested is welcome to join. ✔️ Participation online: 📧 redaktion(at)iwm-tuebingen.de
ℹ️ More information: https://www.iwm-tuebingen.de/en/research/lectures/guido_makransky
#IWMLecture #VR #IVR #VirtualReality #edu #psychology -
📢 #IWMLecture: "Learning with Immersive Virtual Reality (immersive VR): Why Is It Relevant, and What Do We Know So Far?" Talk held by held by Prof. Dr. Guido Makransky (University of Copenhagen) on Tuesday, September 23 at 12:30 pm large conf. room (IWM/Schleichstr. 6, Tübingen).
Everyone interested is welcome to join. ✔️ Participation online: 📧 redaktion(at)iwm-tuebingen.de
ℹ️ More information: https://www.iwm-tuebingen.de/en/research/lectures/guido_makransky
#IWMLecture #VR #IVR #VirtualReality #edu #psychology -
AI feels like a gold rush, but nobody agrees on where the gold is. 🤷🏻♂️
The tech world keeps shifting, and honestly? It's exhausting trying to “keep up.” So instead, I’m focusing on building small, scalable tools that actually help people:
📚 A cross-platform prompt library that’s industry-ready
☎️ Voice automation flows for IVR/IVA clients
💻 A versioning system that tests, chains, and even scores prompts
🕯️Oh, and a ritual-inspired candle biz powered by AI, because why not?
In my latest post, I share how I’m staying nimble in this chaos and why micro-offerings might be the best move in an unstable AI market.
If you’re building too (or thinking about it), give this a read. Then drop a comment and share what you’re working on.
Let’s stop chasing the gold and start making the shovels!
#AI #PromptEngineering #AIConsulting #TechCareers #VoiceAI #IVR #GenerativeAI #LLM #GPT4 #AIProjects #Claude #FreelanceAI #AIInnovation #AItools #Gemini
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AI feels like a gold rush, but nobody agrees on where the gold is. 🤷🏻♂️
The tech world keeps shifting, and honestly? It's exhausting trying to “keep up.” So instead, I’m focusing on building small, scalable tools that actually help people:
📚 A cross-platform prompt library that’s industry-ready
☎️ Voice automation flows for IVR/IVA clients
💻 A versioning system that tests, chains, and even scores prompts
🕯️Oh, and a ritual-inspired candle biz powered by AI, because why not?
In my latest post, I share how I’m staying nimble in this chaos and why micro-offerings might be the best move in an unstable AI market.
If you’re building too (or thinking about it), give this a read. Then drop a comment and share what you’re working on.
Let’s stop chasing the gold and start making the shovels!
#AI #PromptEngineering #AIConsulting #TechCareers #VoiceAI #IVR #GenerativeAI #LLM #GPT4 #AIProjects #Claude #FreelanceAI #AIInnovation #AItools #Gemini
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AI feels like a gold rush, but nobody agrees on where the gold is. 🤷🏻♂️
The tech world keeps shifting, and honestly? It's exhausting trying to “keep up.” So instead, I’m focusing on building small, scalable tools that actually help people:
📚 A cross-platform prompt library that’s industry-ready
☎️ Voice automation flows for IVR/IVA clients
💻 A versioning system that tests, chains, and even scores prompts
🕯️Oh, and a ritual-inspired candle biz powered by AI, because why not?
In my latest post, I share how I’m staying nimble in this chaos and why micro-offerings might be the best move in an unstable AI market.
If you’re building too (or thinking about it), give this a read. Then drop a comment and share what you’re working on.
Let’s stop chasing the gold and start making the shovels!
#AI #PromptEngineering #AIConsulting #TechCareers #VoiceAI #IVR #GenerativeAI #LLM #GPT4 #AIProjects #Claude #FreelanceAI #AIInnovation #AItools #Gemini
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AI feels like a gold rush, but nobody agrees on where the gold is. 🤷🏻♂️
The tech world keeps shifting, and honestly? It's exhausting trying to “keep up.” So instead, I’m focusing on building small, scalable tools that actually help people:
📚 A cross-platform prompt library that’s industry-ready
☎️ Voice automation flows for IVR/IVA clients
💻 A versioning system that tests, chains, and even scores prompts
🕯️Oh, and a ritual-inspired candle biz powered by AI, because why not?
In my latest post, I share how I’m staying nimble in this chaos and why micro-offerings might be the best move in an unstable AI market.
If you’re building too (or thinking about it), give this a read. Then drop a comment and share what you’re working on.
Let’s stop chasing the gold and start making the shovels!
#AI #PromptEngineering #AIConsulting #TechCareers #VoiceAI #IVR #GenerativeAI #LLM #GPT4 #AIProjects #Claude #FreelanceAI #AIInnovation #AItools #Gemini
-
AI feels like a gold rush, but nobody agrees on where the gold is. 🤷🏻♂️
The tech world keeps shifting, and honestly? It's exhausting trying to “keep up.” So instead, I’m focusing on building small, scalable tools that actually help people:
📚 A cross-platform prompt library that’s industry-ready
☎️ Voice automation flows for IVR/IVA clients
💻 A versioning system that tests, chains, and even scores prompts
🕯️Oh, and a ritual-inspired candle biz powered by AI, because why not?
In my latest post, I share how I’m staying nimble in this chaos and why micro-offerings might be the best move in an unstable AI market.
If you’re building too (or thinking about it), give this a read. Then drop a comment and share what you’re working on.
Let’s stop chasing the gold and start making the shovels!
#AI #PromptEngineering #AIConsulting #TechCareers #VoiceAI #IVR #GenerativeAI #LLM #GPT4 #AIProjects #Claude #FreelanceAI #AIInnovation #AItools #Gemini
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If I have a problem with most companies, I always go to self service information on the internet. I never call “customer service” numbers unless I have a problem so complex that it requires a Real Person.
I’m just trying to do the right thing and report the lost card, but Citibank made it. So. Very. Difficult.
End thread.
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If I have a problem with most companies, I always go to self service information on the internet. I never call “customer service” numbers unless I have a problem so complex that it requires a Real Person.
I’m just trying to do the right thing and report the lost card, but Citibank made it. So. Very. Difficult.
End thread.
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If I have a problem with most companies, I always go to self service information on the internet. I never call “customer service” numbers unless I have a problem so complex that it requires a Real Person.
I’m just trying to do the right thing and report the lost card, but Citibank made it. So. Very. Difficult.
End thread.
-
If I have a problem with most companies, I always go to self service information on the internet. I never call “customer service” numbers unless I have a problem so complex that it requires a Real Person.
I’m just trying to do the right thing and report the lost card, but Citibank made it. So. Very. Difficult.
End thread.
-
If I have a problem with most companies, I always go to self service information on the internet. I never call “customer service” numbers unless I have a problem so complex that it requires a Real Person.
I’m just trying to do the right thing and report the lost card, but Citibank made it. So. Very. Difficult.
End thread.
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Eventually I got an agent and told her that I found a lost credit card. She took the card number and took care of it in only a few seconds, as opposed to the 5 minutes it took me to get a Real Person™. #phonetreehell #ivr