#phonetreehell — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #phonetreehell, aggregated by home.social.
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If I have a problem with most companies, I always go to self service information on the internet. I never call “customer service” numbers unless I have a problem so complex that it requires a Real Person.
I’m just trying to do the right thing and report the lost card, but Citibank made it. So. Very. Difficult.
End thread.
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Eventually I got an agent and told her that I found a lost credit card. She took the card number and took care of it in only a few seconds, as opposed to the 5 minutes it took me to get a Real Person™. #phonetreehell #ivr
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Next, I shouted “Agent” and pressed 0 on the keypad. I repeated this maybe a dozen times. It said that it would connect me to an agent but I needed to give the card number. I think I dropped an F-bomb at the computer. 🤬
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A short thread about phone tree hell.
On a walk today, I found a lost Citibank credit card. I wanted to call them to report the lost card.
The automated system first asked me to enter the card number. I refused because it’s not my card. Next, it told me to enter my social security number. Again, I don’t have that info.