#phonetreehell — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #phonetreehell, aggregated by home.social.
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If I have a problem with most companies, I always go to self service information on the internet. I never call “customer service” numbers unless I have a problem so complex that it requires a Real Person.
I’m just trying to do the right thing and report the lost card, but Citibank made it. So. Very. Difficult.
End thread.
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Eventually I got an agent and told her that I found a lost credit card. She took the card number and took care of it in only a few seconds, as opposed to the 5 minutes it took me to get a Real Person™. #phonetreehell #ivr
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Next, I shouted “Agent” and pressed 0 on the keypad. I repeated this maybe a dozen times. It said that it would connect me to an agent but I needed to give the card number. I think I dropped an F-bomb at the computer. 🤬
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A short thread about phone tree hell.
On a walk today, I found a lost Citibank credit card. I wanted to call them to report the lost card.
The automated system first asked me to enter the card number. I refused because it’s not my card. Next, it told me to enter my social security number. Again, I don’t have that info.
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(thank fuck her supervisor speaks spanish too. i mean, her english sounded fine, but something wasn't connecting, and from experience I can tell you that's often 10000% a language difference. once he explained it in spanish she understood it just fine.) (which is a long way of saying "As frustrating as that was, I don't think she's an idiot, I think there was a language thing.")
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I didn't get the survey lol
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and I got an "interaction ID" and a number and I'm off the phone.
Basically an hour. Okay. That's a lot better than Friday's 4.5 hours.
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[long conversation overhead partly on speaker in Spanish]
okay maybe not
[she comes back]
okay it's less bad than that
she says her supervisor says the number on the billing page will reflect the previous month in the event of a subsidy/tax credit change _until_ the next monthly calendar rollover. so that's why it's showing the same number as last month.
so what _should_ happen is that this month _should_ show the right amount as of _tomorrow_, and the auto-pay _should_ bill the correct amount.
and if it doesn't i get to call back and go at this again. but that's not what _should_ happen.
the most important part is: they agree they have the correct number, they just aren't showing it.
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I think they're about to try to hand me off to Washington State again, which has everything right. But can't fix this.
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i can't get over either that she's confused that i was on the website
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[re-explains very caredfully]
"so you want to know [completely wrong thing]"
NO! NO NO NO NO NO NO NO
I still don't think she gets it.
(I've been trying to get this to happen for a week, btw.)
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[gets rep, explains everything again]
"so you want to know [completely wrong thing]"
NO. PLEASE LISTEN TO ME.
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y'know what? i will do your fucking survey if it'll let me.
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[same bullshit] [no fuck you and your extended permissions I do not want your text app]
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let's go nightmare health care system gamers let's gooooooo
[redials]
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[gets rep, explains everything again]
"Okay I'll be more than happy to help you with that in just" [RING] [disconnected]
jesus fucking christ
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no i will not be willing to take a brief survey at the end of this call
okay transfer again... ring...
oh christ it's the united health care mobile app spiel again
another ring...
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i do not give a fuck about the united health care mobile app
i will tell you "no" every time you play this same 20-second loop at me and i do not consent to the additional terms that they include no no no no no
definitely love it's 100% unskippable
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back into the phone tree
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hm no hold music this time, have I already been disconnected?
wait no a ring... AND THREE BEEPS AND CUT OFF
we're off to a great start today everyone, it's going to be a gruelling afternoon
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okay back into the phone system after wasting 20 minutes in website chat support setting the clock at 1pm let's gooooooo