Most CVs describe the job. The stronger ones describe what you did in it.
"Responsible for managing the team inbox" tells a recruiter what was in your job description. "Cleared a backlog of customer queries and set up shared templates so most replies went out the same day" tells them what changed because you were there.
A few ways to rework your bullet points:
β’ Start with a clear verb: led, built, cut, fixed, launched, trained. Use "responsible for" and "helped with" sparingly.
β’ Say what changed. Faster, cheaper, fewer errors, more customers, or a process that didn't exist before.
β’ Use numbers when you genuinely have them, and never invent them. Team size, budget, volume and turnaround time all count. If you don't have a figure, a plain before-and-after works too.
β’ Keep each bullet to a line or two. If one needs a paragraph, it's probably two achievements.
β’ Lead each role with the bullets most relevant to the job you're applying for.
Not every task has a dramatic result, and that's fine. The aim is to show how you work, not to make every line sound like a headline.
Which part of your experience do you find hardest to put into words on a CV?
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