#remotesupport — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #remotesupport, aggregated by home.social.
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How to handle QuickBooks Desktop updates without giving the users Administrator privilege level: a case study.
THE SCENARIO
A small business runs QB Desktop, not QB Online. The data files are on a local server. There are three computers in the server room for Remote Access. Each RA computer has QB installed. Employees can work from home a certain number of days per week. They remote into these computers and run QuickBooks from there.THE PROBLEM
The remote workers don’t have Administrator privileges (of course). But... QuickBooks updates can’t be installed without Admin privileges. Periodically they get stuck and can’t work until someone logs into each RA computer and applies the QB updates. This wastes valuable time and occasionally puts deadlines at risk, like payroll.THE SOLUTION
The business owner now pays me a monthly fee to login to each RA computer twice a month and apply all updates. I do this the first time shortly after “Patch Tuesday,” so I can apply all Microsoft updates at the same time. I do it again near the end of the month. I do this after hours so it doesn’t interfere with the workflow.FIFO NETWORKS
I provide small business tech support, by the hour, for companies that are too small to need a full-time IT person on staff. It’s not automated. I’m a real human being who checks the logs, pays attention, applies the fixes, and verifies the fixes work. I taught IT and Cybersecurity at a couple of colleges for 17 years. Let’s talk, and find out if I can help you. -
How to handle QuickBooks Desktop updates without giving the users Administrator privilege level: a case study.
THE SCENARIO
A small business runs QB Desktop, not QB Online. The data files are on a local server. There are three computers in the server room for Remote Access. Each RA computer has QB installed. Employees can work from home a certain number of days per week. They remote into these computers and run QuickBooks from there.THE PROBLEM
The remote workers don’t have Administrator privileges (of course). But... QuickBooks updates can’t be installed without Admin privileges. Periodically they get stuck and can’t work until someone logs into each RA computer and applies the QB updates. This wastes valuable time and occasionally puts deadlines at risk, like payroll.THE SOLUTION
The business owner now pays me a monthly fee to login to each RA computer twice a month and apply all updates. I do this the first time shortly after “Patch Tuesday,” so I can apply all Microsoft updates at the same time. I do it again near the end of the month. I do this after hours so it doesn’t interfere with the workflow.FIFO NETWORKS
I provide small business tech support, by the hour, for companies that are too small to need a full-time IT person on staff. It’s not automated. I’m a real human being who checks the logs, pays attention, applies the fixes, and verifies the fixes work. I taught IT and Cybersecurity at a couple of colleges for 17 years. Let’s talk, and find out if I can help you. -
How to handle QuickBooks Desktop updates without giving the users Administrator privilege level: a case study.
THE SCENARIO
A small business runs QB Desktop, not QB Online. The data files are on a local server. There are three computers in the server room for Remote Access. Each RA computer has QB installed. Employees can work from home a certain number of days per week. They remote into these computers and run QuickBooks from there.THE PROBLEM
The remote workers don’t have Administrator privileges (of course). But... QuickBooks updates can’t be installed without Admin privileges. Periodically they get stuck and can’t work until someone logs into each RA computer and applies the QB updates. This wastes valuable time and occasionally puts deadlines at risk, like payroll.THE SOLUTION
The business owner now pays me a monthly fee to login to each RA computer twice a month and apply all updates. I do this the first time shortly after “Patch Tuesday,” so I can apply all Microsoft updates at the same time. I do it again near the end of the month. I do this after hours so it doesn’t interfere with the workflow.FIFO NETWORKS
I provide small business tech support, by the hour, for companies that are too small to need a full-time IT person on staff. It’s not automated. I’m a real human being who checks the logs, pays attention, applies the fixes, and verifies the fixes work. I taught IT and Cybersecurity at a couple of colleges for 17 years. Let’s talk, and find out if I can help you. -
How to handle QuickBooks Desktop updates without giving the users Administrator privilege level: a case study.
THE SCENARIO
A small business runs QB Desktop, not QB Online. The data files are on a local server. There are three computers in the server room for Remote Access. Each RA computer has QB installed. Employees can work from home a certain number of days per week. They remote into these computers and run QuickBooks from there.THE PROBLEM
The remote workers don’t have Administrator privileges (of course). But... QuickBooks updates can’t be installed without Admin privileges. Periodically they get stuck and can’t work until someone logs into each RA computer and applies the QB updates. This wastes valuable time and occasionally puts deadlines at risk, like payroll.THE SOLUTION
The business owner now pays me a monthly fee to login to each RA computer twice a month and apply all updates. I do this the first time shortly after “Patch Tuesday,” so I can apply all Microsoft updates at the same time. I do it again near the end of the month. I do this after hours so it doesn’t interfere with the workflow.FIFO NETWORKS
I provide small business tech support, by the hour, for companies that are too small to need a full-time IT person on staff. It’s not automated. I’m a real human being who checks the logs, pays attention, applies the fixes, and verifies the fixes work. I taught IT and Cybersecurity at a couple of colleges for 17 years. Let’s talk, and find out if I can help you. -
How to handle QuickBooks Desktop updates without giving the users Administrator privilege level: a case study.
THE SCENARIO
A small business runs QB Desktop, not QB Online. The data files are on a local server. There are three computers in the server room for Remote Access. Each RA computer has QB installed. Employees can work from home a certain number of days per week. They remote into these computers and run QuickBooks from there.THE PROBLEM
The remote workers don’t have Administrator privileges (of course). But... QuickBooks updates can’t be installed without Admin privileges. Periodically they get stuck and can’t work until someone logs into each RA computer and applies the QB updates. This wastes valuable time and occasionally puts deadlines at risk, like payroll.THE SOLUTION
The business owner now pays me a monthly fee to login to each RA computer twice a month and apply all updates. I do this the first time shortly after “Patch Tuesday,” so I can apply all Microsoft updates at the same time. I do it again near the end of the month. I do this after hours so it doesn’t interfere with the workflow.FIFO NETWORKS
I provide small business tech support, by the hour, for companies that are too small to need a full-time IT person on staff. It’s not automated. I’m a real human being who checks the logs, pays attention, applies the fixes, and verifies the fixes work. I taught IT and Cybersecurity at a couple of colleges for 17 years. Let’s talk, and find out if I can help you. -
Over the weekend a man in Oregon called for tech support (I’m in Washington). “Bob, I can’t get my printer to work.”
I connected remotely to his computer while we talked on the phone. He’s running Windows 11 Home, 25H2. I opened “Printers & Scanners” to see what’s up. He has one printer, and it had an error message. I started from the beginning: downloaded and installed the current driver package directly from the HP website, power cycled the printer, and rebooted the computer.
I tested printing from “Printers & Scanners” with the normal test page, then tested from Microsoft Word – oops! – it’s coming up in fax mode! I set the printer as default and tested again. Then I asked the client to try printing something, whatever it was that he couldn’t print before he called me.
He opened Outlook, opened an attachment, and printed it. Success.
You see, a lot of this isn’t hard. They just need a friend.
He’s a residential client. I looked in my records, and he’s been a client since May of 2019. This was the eighth invoice in seven years. The last invoice before this was in October, 2024 – 21 months ago! But he remembers me, and when he does need help, I get the call.
THE LESSON
Repeat business matters. But you also need to have a large, dynamic, growing customer base, because everyone doesn’t need your help every month.Does this seem insecure? Never knowing if, or when, a client will call back? No. It’s not insecure at all, if you build your client base.
The beauty of this business model is that no one person can ever fire you. No one can take away your income.
You’ve got to do the work, though, of providing consistently good service, and always be marketing. Continually be about the business of nurturing and growing your customer base.
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Over the weekend a man in Oregon called for tech support (I’m in Washington). “Bob, I can’t get my printer to work.”
I connected remotely to his computer while we talked on the phone. He’s running Windows 11 Home, 25H2. I opened “Printers & Scanners” to see what’s up. He has one printer, and it had an error message. I started from the beginning: downloaded and installed the current driver package directly from the HP website, power cycled the printer, and rebooted the computer.
I tested printing from “Printers & Scanners” with the normal test page, then tested from Microsoft Word – oops! – it’s coming up in fax mode! I set the printer as default and tested again. Then I asked the client to try printing something, whatever it was that he couldn’t print before he called me.
He opened Outlook, opened an attachment, and printed it. Success.
You see, a lot of this isn’t hard. They just need a friend.
He’s a residential client. I looked in my records, and he’s been a client since May of 2019. This was the eighth invoice in seven years. The last invoice before this was in October, 2024 – 21 months ago! But he remembers me, and when he does need help, I get the call.
THE LESSON
Repeat business matters. But you also need to have a large, dynamic, growing customer base, because everyone doesn’t need your help every month.Does this seem insecure? Never knowing if, or when, a client will call back? No. It’s not insecure at all, if you build your client base.
The beauty of this business model is that no one person can ever fire you. No one can take away your income.
You’ve got to do the work, though, of providing consistently good service, and always be marketing. Continually be about the business of nurturing and growing your customer base.
-
Over the weekend a man in Oregon called for tech support (I’m in Washington). “Bob, I can’t get my printer to work.”
I connected remotely to his computer while we talked on the phone. He’s running Windows 11 Home, 25H2. I opened “Printers & Scanners” to see what’s up. He has one printer, and it had an error message. I started from the beginning: downloaded and installed the current driver package directly from the HP website, power cycled the printer, and rebooted the computer.
I tested printing from “Printers & Scanners” with the normal test page, then tested from Microsoft Word – oops! – it’s coming up in fax mode! I set the printer as default and tested again. Then I asked the client to try printing something, whatever it was that he couldn’t print before he called me.
He opened Outlook, opened an attachment, and printed it. Success.
You see, a lot of this isn’t hard. They just need a friend.
He’s a residential client. I looked in my records, and he’s been a client since May of 2019. This was the eighth invoice in seven years. The last invoice before this was in October, 2024 – 21 months ago! But he remembers me, and when he does need help, I get the call.
THE LESSON
Repeat business matters. But you also need to have a large, dynamic, growing customer base, because everyone doesn’t need your help every month.Does this seem insecure? Never knowing if, or when, a client will call back? No. It’s not insecure at all, if you build your client base.
The beauty of this business model is that no one person can ever fire you. No one can take away your income.
You’ve got to do the work, though, of providing consistently good service, and always be marketing. Continually be about the business of nurturing and growing your customer base.
-
Over the weekend a man in Oregon called for tech support (I’m in Washington). “Bob, I can’t get my printer to work.”
I connected remotely to his computer while we talked on the phone. He’s running Windows 11 Home, 25H2. I opened “Printers & Scanners” to see what’s up. He has one printer, and it had an error message. I started from the beginning: downloaded and installed the current driver package directly from the HP website, power cycled the printer, and rebooted the computer.
I tested printing from “Printers & Scanners” with the normal test page, then tested from Microsoft Word – oops! – it’s coming up in fax mode! I set the printer as default and tested again. Then I asked the client to try printing something, whatever it was that he couldn’t print before he called me.
He opened Outlook, opened an attachment, and printed it. Success.
You see, a lot of this isn’t hard. They just need a friend.
He’s a residential client. I looked in my records, and he’s been a client since May of 2019. This was the eighth invoice in seven years. The last invoice before this was in October, 2024 – 21 months ago! But he remembers me, and when he does need help, I get the call.
THE LESSON
Repeat business matters. But you also need to have a large, dynamic, growing customer base, because everyone doesn’t need your help every month.Does this seem insecure? Never knowing if, or when, a client will call back? No. It’s not insecure at all, if you build your client base.
The beauty of this business model is that no one person can ever fire you. No one can take away your income.
You’ve got to do the work, though, of providing consistently good service, and always be marketing. Continually be about the business of nurturing and growing your customer base.
-
Over the weekend a man in Oregon called for tech support (I’m in Washington). “Bob, I can’t get my printer to work.”
I connected remotely to his computer while we talked on the phone. He’s running Windows 11 Home, 25H2. I opened “Printers & Scanners” to see what’s up. He has one printer, and it had an error message. I started from the beginning: downloaded and installed the current driver package directly from the HP website, power cycled the printer, and rebooted the computer.
I tested printing from “Printers & Scanners” with the normal test page, then tested from Microsoft Word – oops! – it’s coming up in fax mode! I set the printer as default and tested again. Then I asked the client to try printing something, whatever it was that he couldn’t print before he called me.
He opened Outlook, opened an attachment, and printed it. Success.
You see, a lot of this isn’t hard. They just need a friend.
He’s a residential client. I looked in my records, and he’s been a client since May of 2019. This was the eighth invoice in seven years. The last invoice before this was in October, 2024 – 21 months ago! But he remembers me, and when he does need help, I get the call.
THE LESSON
Repeat business matters. But you also need to have a large, dynamic, growing customer base, because everyone doesn’t need your help every month.Does this seem insecure? Never knowing if, or when, a client will call back? No. It’s not insecure at all, if you build your client base.
The beauty of this business model is that no one person can ever fire you. No one can take away your income.
You’ve got to do the work, though, of providing consistently good service, and always be marketing. Continually be about the business of nurturing and growing your customer base.
-
A client upgraded their phone system for the first time in years. The old system was IP-based, but was down-converted to deliver voice and ringing to regular old copper line phone extensions. The new system is a true end-to-end VoIP system: you can literally plug that phone into any Internet-connected port in the world, and it’ll ring when someone dials its dedicated number.
The biggest problem for the client was configuring the call flow in the Comcast Business VoiceEdge dashboard. To solve this, I worked with them on creating call flow diagrams. After a few rounds of changes, we got two complete scenarios worked out that the owner and managers all agreed on.
From that point, it’s pretty easy: I just login to the dashboard and configure it.
The odd thing to me is that their Account Rep didn’t create those call flow diagrams before the cutover to the new system.
THE LESSON
When you’re installing a new phone system, or changing your business operations, give some thought to the call flow before you log into the phone system configuration dashboard. Your phone system works exactly as its instructed to. -
A client upgraded their phone system for the first time in years. The old system was IP-based, but was down-converted to deliver voice and ringing to regular old copper line phone extensions. The new system is a true end-to-end VoIP system: you can literally plug that phone into any Internet-connected port in the world, and it’ll ring when someone dials its dedicated number.
The biggest problem for the client was configuring the call flow in the Comcast Business VoiceEdge dashboard. To solve this, I worked with them on creating call flow diagrams. After a few rounds of changes, we got two complete scenarios worked out that the owner and managers all agreed on.
From that point, it’s pretty easy: I just login to the dashboard and configure it.
The odd thing to me is that their Account Rep didn’t create those call flow diagrams before the cutover to the new system.
THE LESSON
When you’re installing a new phone system, or changing your business operations, give some thought to the call flow before you log into the phone system configuration dashboard. Your phone system works exactly as its instructed to. -
A client upgraded their phone system for the first time in years. The old system was IP-based, but was down-converted to deliver voice and ringing to regular old copper line phone extensions. The new system is a true end-to-end VoIP system: you can literally plug that phone into any Internet-connected port in the world, and it’ll ring when someone dials its dedicated number.
The biggest problem for the client was configuring the call flow in the Comcast Business VoiceEdge dashboard. To solve this, I worked with them on creating call flow diagrams. After a few rounds of changes, we got two complete scenarios worked out that the owner and managers all agreed on.
From that point, it’s pretty easy: I just login to the dashboard and configure it.
The odd thing to me is that their Account Rep didn’t create those call flow diagrams before the cutover to the new system.
THE LESSON
When you’re installing a new phone system, or changing your business operations, give some thought to the call flow before you log into the phone system configuration dashboard. Your phone system works exactly as its instructed to. -
A client upgraded their phone system for the first time in years. The old system was IP-based, but was down-converted to deliver voice and ringing to regular old copper line phone extensions. The new system is a true end-to-end VoIP system: you can literally plug that phone into any Internet-connected port in the world, and it’ll ring when someone dials its dedicated number.
The biggest problem for the client was configuring the call flow in the Comcast Business VoiceEdge dashboard. To solve this, I worked with them on creating call flow diagrams. After a few rounds of changes, we got two complete scenarios worked out that the owner and managers all agreed on.
From that point, it’s pretty easy: I just login to the dashboard and configure it.
The odd thing to me is that their Account Rep didn’t create those call flow diagrams before the cutover to the new system.
THE LESSON
When you’re installing a new phone system, or changing your business operations, give some thought to the call flow before you log into the phone system configuration dashboard. Your phone system works exactly as its instructed to. -
A client upgraded their phone system for the first time in years. The old system was IP-based, but was down-converted to deliver voice and ringing to regular old copper line phone extensions. The new system is a true end-to-end VoIP system: you can literally plug that phone into any Internet-connected port in the world, and it’ll ring when someone dials its dedicated number.
The biggest problem for the client was configuring the call flow in the Comcast Business VoiceEdge dashboard. To solve this, I worked with them on creating call flow diagrams. After a few rounds of changes, we got two complete scenarios worked out that the owner and managers all agreed on.
From that point, it’s pretty easy: I just login to the dashboard and configure it.
The odd thing to me is that their Account Rep didn’t create those call flow diagrams before the cutover to the new system.
THE LESSON
When you’re installing a new phone system, or changing your business operations, give some thought to the call flow before you log into the phone system configuration dashboard. Your phone system works exactly as its instructed to. -
A man passed away recently. He had eight different email addresses, including a couple that belonged to his wife before she died in 2019. His family is paying me to close down his social media presence and close out the email accounts. I just closed an AOL email account that he opened in the 1990s. A couple of the other old emails (anyone remember Juno?) had no MFA, and the passwords consisted only of uppercase and lowercase letters.
These old email addresses are a spammer’s dream. Easy to crack into, well established addresses, and the deceased person won’t complain or tighten security.
If you have a loved one who passed away, make some decisions about their email addresses. Add MFA that you control if you’re going to keep the email active. And when it’s time, close the account. I know that’s a big emotional step. It seems so final. On the other hand, your loved one probably doesn’t want their old email address used for cybercrime.
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A man passed away recently. He had eight different email addresses, including a couple that belonged to his wife before she died in 2019. His family is paying me to close down his social media presence and close out the email accounts. I just closed an AOL email account that he opened in the 1990s. A couple of the other old emails (anyone remember Juno?) had no MFA, and the passwords consisted only of uppercase and lowercase letters.
These old email addresses are a spammer’s dream. Easy to crack into, well established addresses, and the deceased person won’t complain or tighten security.
If you have a loved one who passed away, make some decisions about their email addresses. Add MFA that you control if you’re going to keep the email active. And when it’s time, close the account. I know that’s a big emotional step. It seems so final. On the other hand, your loved one probably doesn’t want their old email address used for cybercrime.
-
A man passed away recently. He had eight different email addresses, including a couple that belonged to his wife before she died in 2019. His family is paying me to close down his social media presence and close out the email accounts. I just closed an AOL email account that he opened in the 1990s. A couple of the other old emails (anyone remember Juno?) had no MFA, and the passwords consisted only of uppercase and lowercase letters.
These old email addresses are a spammer’s dream. Easy to crack into, well established addresses, and the deceased person won’t complain or tighten security.
If you have a loved one who passed away, make some decisions about their email addresses. Add MFA that you control if you’re going to keep the email active. And when it’s time, close the account. I know that’s a big emotional step. It seems so final. On the other hand, your loved one probably doesn’t want their old email address used for cybercrime.
-
A man passed away recently. He had eight different email addresses, including a couple that belonged to his wife before she died in 2019. His family is paying me to close down his social media presence and close out the email accounts. I just closed an AOL email account that he opened in the 1990s. A couple of the other old emails (anyone remember Juno?) had no MFA, and the passwords consisted only of uppercase and lowercase letters.
These old email addresses are a spammer’s dream. Easy to crack into, well established addresses, and the deceased person won’t complain or tighten security.
If you have a loved one who passed away, make some decisions about their email addresses. Add MFA that you control if you’re going to keep the email active. And when it’s time, close the account. I know that’s a big emotional step. It seems so final. On the other hand, your loved one probably doesn’t want their old email address used for cybercrime.
-
A man passed away recently. He had eight different email addresses, including a couple that belonged to his wife before she died in 2019. His family is paying me to close down his social media presence and close out the email accounts. I just closed an AOL email account that he opened in the 1990s. A couple of the other old emails (anyone remember Juno?) had no MFA, and the passwords consisted only of uppercase and lowercase letters.
These old email addresses are a spammer’s dream. Easy to crack into, well established addresses, and the deceased person won’t complain or tighten security.
If you have a loved one who passed away, make some decisions about their email addresses. Add MFA that you control if you’re going to keep the email active. And when it’s time, close the account. I know that’s a big emotional step. It seems so final. On the other hand, your loved one probably doesn’t want their old email address used for cybercrime.
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BeyondTrust Software Flaws Expose Risk of Authentication Bypass
Critical software flaws in BeyondTrust's Remote Support and Privileged Remote Access products could allow hackers to bypass authentication and gain unauthorized access, potentially putting your system integrity at risk. Two vulnerabilities, CVE-2026-40138 and CVE-2026-40139, have been identified, highlighting the urgent need…
#AuthenticationBypass #Cve202640138 #Cve202640139 #Beyondtrust #RemoteSupport
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BeyondTrust patched a critical pre-authentication vulnerability (CVE-2026-40138, CVE-2026-40139, CVE-2026-40140). Update Remote Support instances now.
#BeyondTrust #Vulnerability #CVE202640138 #CyberSecurity #RemoteSupport
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BeyondTrust patched a critical pre-authentication vulnerability (CVE-2026-40138, CVE-2026-40139, CVE-2026-40140). Update Remote Support instances now.
#BeyondTrust #Vulnerability #CVE202640138 #CyberSecurity #RemoteSupport
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Remote support just got smarter with Zoho Lens.
Use real-time AR assistance, visual collaboration, and remote troubleshooting to resolve issues faster, reduce downtime, and deliver better customer support.
👉 https://zurl.co/Ufwx8
#ZohoLens #RemoteSupport #ZohoExperts -
https://www.youtube.com/watch?v=xqqfZd75tMs
SecPoint® Protector™ V69 introduces automatic support service deactivation for improved security.This function helps ensure that the support service does not remain active longer than needed after a remote support session.
By automatically disabling the support service, administrators can reduce unnecessary exposure and keep the firewall environment more tightly controlled.
#SecPoint #CyberSecurity #Protector #Firewall #RemoteSupport
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This week I did an interesting data recovery task for a family. (This was a legal data access. The identities were verified). They were trying to put together a notification list for an upcoming funeral. They could tell the contacts in the person’s laptop were incomplete because names they knew should be there were missing. And the person’s Android phone, with Google Contacts, won’t directly sync to the email app on the laptop. They could go through the phone contacts one at a time, but, was there an easier way?
Yes, there is.
In this case, it was an Android phone. Refer to the picture.
You can export the Google Contacts to a single .vcf file (vcf is an abbreviation of an abbreviation. It stands for vCard File, and vCard is short for Virtual (Business) Card).
People sometimes think that a .vcf file is a single contact, but a .vcf file can contain multiple contact records. It can be quite large and contain hundreds, even thousands, of contacts.
You can view some of the information with any text editor like Notepad. To easily view all of the information, import the .vcf file into a new or existing address book in an email program.
SUMMARY
For this client, the solution was to export the contacts as a .vcf file from the phone, import the .vcf file into the contacts in the computer, and merge duplicates. Now they have a relatively complete list of contacts in one place, and they can manage announcements and invitations using a full-size keyboard.The client is in another state. A family member did the steps while I coached them over the phone.
#CallMeIfYouNeedMe #FIFONetworks
#TechSupport #RemoteSupport #HelpDesk
Cybersecurity - Networks - Wireless – Telecom – VoIP
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This week I did an interesting data recovery task for a family. (This was a legal data access. The identities were verified). They were trying to put together a notification list for an upcoming funeral. They could tell the contacts in the person’s laptop were incomplete because names they knew should be there were missing. And the person’s Android phone, with Google Contacts, won’t directly sync to the email app on the laptop. They could go through the phone contacts one at a time, but, was there an easier way?
Yes, there is.
In this case, it was an Android phone. Refer to the picture.
You can export the Google Contacts to a single .vcf file (vcf is an abbreviation of an abbreviation. It stands for vCard File, and vCard is short for Virtual (Business) Card).
People sometimes think that a .vcf file is a single contact, but a .vcf file can contain multiple contact records. It can be quite large and contain hundreds, even thousands, of contacts.
You can view some of the information with any text editor like Notepad. To easily view all of the information, import the .vcf file into a new or existing address book in an email program.
SUMMARY
For this client, the solution was to export the contacts as a .vcf file from the phone, import the .vcf file into the contacts in the computer, and merge duplicates. Now they have a relatively complete list of contacts in one place, and they can manage announcements and invitations using a full-size keyboard.The client is in another state. A family member did the steps while I coached them over the phone.
#CallMeIfYouNeedMe #FIFONetworks
#TechSupport #RemoteSupport #HelpDesk
Cybersecurity - Networks - Wireless – Telecom – VoIP
-
This week I did an interesting data recovery task for a family. (This was a legal data access. The identities were verified). They were trying to put together a notification list for an upcoming funeral. They could tell the contacts in the person’s laptop were incomplete because names they knew should be there were missing. And the person’s Android phone, with Google Contacts, won’t directly sync to the email app on the laptop. They could go through the phone contacts one at a time, but, was there an easier way?
Yes, there is.
In this case, it was an Android phone. Refer to the picture.
You can export the Google Contacts to a single .vcf file (vcf is an abbreviation of an abbreviation. It stands for vCard File, and vCard is short for Virtual (Business) Card).
People sometimes think that a .vcf file is a single contact, but a .vcf file can contain multiple contact records. It can be quite large and contain hundreds, even thousands, of contacts.
You can view some of the information with any text editor like Notepad. To easily view all of the information, import the .vcf file into a new or existing address book in an email program.
SUMMARY
For this client, the solution was to export the contacts as a .vcf file from the phone, import the .vcf file into the contacts in the computer, and merge duplicates. Now they have a relatively complete list of contacts in one place, and they can manage announcements and invitations using a full-size keyboard.The client is in another state. A family member did the steps while I coached them over the phone.
#CallMeIfYouNeedMe #FIFONetworks
#TechSupport #RemoteSupport #HelpDesk
Cybersecurity - Networks - Wireless – Telecom – VoIP
-
This week I did an interesting data recovery task for a family. (This was a legal data access. The identities were verified). They were trying to put together a notification list for an upcoming funeral. They could tell the contacts in the person’s laptop were incomplete because names they knew should be there were missing. And the person’s Android phone, with Google Contacts, won’t directly sync to the email app on the laptop. They could go through the phone contacts one at a time, but, was there an easier way?
Yes, there is.
In this case, it was an Android phone. Refer to the picture.
You can export the Google Contacts to a single .vcf file (vcf is an abbreviation of an abbreviation. It stands for vCard File, and vCard is short for Virtual (Business) Card).
People sometimes think that a .vcf file is a single contact, but a .vcf file can contain multiple contact records. It can be quite large and contain hundreds, even thousands, of contacts.
You can view some of the information with any text editor like Notepad. To easily view all of the information, import the .vcf file into a new or existing address book in an email program.
SUMMARY
For this client, the solution was to export the contacts as a .vcf file from the phone, import the .vcf file into the contacts in the computer, and merge duplicates. Now they have a relatively complete list of contacts in one place, and they can manage announcements and invitations using a full-size keyboard.The client is in another state. A family member did the steps while I coached them over the phone.
#CallMeIfYouNeedMe #FIFONetworks
#TechSupport #RemoteSupport #HelpDesk
Cybersecurity - Networks - Wireless – Telecom – VoIP
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This week I did an interesting data recovery task for a family. (This was a legal data access. The identities were verified). They were trying to put together a notification list for an upcoming funeral. They could tell the contacts in the person’s laptop were incomplete because names they knew should be there were missing. And the person’s Android phone, with Google Contacts, won’t directly sync to the email app on the laptop. They could go through the phone contacts one at a time, but, was there an easier way?
Yes, there is.
In this case, it was an Android phone. Refer to the picture.
You can export the Google Contacts to a single .vcf file (vcf is an abbreviation of an abbreviation. It stands for vCard File, and vCard is short for Virtual (Business) Card).
People sometimes think that a .vcf file is a single contact, but a .vcf file can contain multiple contact records. It can be quite large and contain hundreds, even thousands, of contacts.
You can view some of the information with any text editor like Notepad. To easily view all of the information, import the .vcf file into a new or existing address book in an email program.
SUMMARY
For this client, the solution was to export the contacts as a .vcf file from the phone, import the .vcf file into the contacts in the computer, and merge duplicates. Now they have a relatively complete list of contacts in one place, and they can manage announcements and invitations using a full-size keyboard.The client is in another state. A family member did the steps while I coached them over the phone.
#CallMeIfYouNeedMe #FIFONetworks
#TechSupport #RemoteSupport #HelpDesk
Cybersecurity - Networks - Wireless – Telecom – VoIP
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Last Thursday I was doing a remote tech support call for an elderly gentleman and his wife in Macon, Georgia (I’m in Seattle). He said, “The printer is in another room, and I want to check the status to see if my document is done printing. It takes a lot of steps. Is there an easy way to see when the printer is done?”
SOLUTION
I put a shortcut to the printer queue on his Windows desktop, which was actually on a laptop. They both liked it, so I put another shortcut on the desktop of her laptop.HOW TO DO IT
If you’d like a shortcut to open your printer queue, here are the steps. If you have more than one printer, you can make one for each of them.Step 1: In Printer Properties, copy the name of your printer.
Step 2: On the desktop, Right-Click - New - Shortcut.
Step 3: Where it says, "Type the location of the item," write:
C:\Windows\System32\rundll32.exe printui.dll,PrintUIEntry /o /n "YourPrinterName"
Between the quote marks, replace YourPrinterName with the name of your printer, found in Step 1.Example:
C:\Windows\System32\rundll32.exe printui.dll,PrintUIEntry /o /n "WF-2930 Series(Network)"Step 4: Give the shortcut a name and save it.
Step 5: While something is printing, double-click the icon to see the current document queue and status.
#CallMeIfYouNeedMe #FIFONetworks
#TechSupport #RemoteSupport #HelpDesk
Cybersecurity - Networks - Wireless – Telecom – VoIP
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Last Thursday I was doing a remote tech support call for an elderly gentleman and his wife in Macon, Georgia (I’m in Seattle). He said, “The printer is in another room, and I want to check the status to see if my document is done printing. It takes a lot of steps. Is there an easy way to see when the printer is done?”
SOLUTION
I put a shortcut to the printer queue on his Windows desktop, which was actually on a laptop. They both liked it, so I put another shortcut on the desktop of her laptop.HOW TO DO IT
If you’d like a shortcut to open your printer queue, here are the steps. If you have more than one printer, you can make one for each of them.Step 1: In Printer Properties, copy the name of your printer.
Step 2: On the desktop, Right-Click - New - Shortcut.
Step 3: Where it says, "Type the location of the item," write:
C:\Windows\System32\rundll32.exe printui.dll,PrintUIEntry /o /n "YourPrinterName"
Between the quote marks, replace YourPrinterName with the name of your printer, found in Step 1.Example:
C:\Windows\System32\rundll32.exe printui.dll,PrintUIEntry /o /n "WF-2930 Series(Network)"Step 4: Give the shortcut a name and save it.
Step 5: While something is printing, double-click the icon to see the current document queue and status.
#CallMeIfYouNeedMe #FIFONetworks
#TechSupport #RemoteSupport #HelpDesk
Cybersecurity - Networks - Wireless – Telecom – VoIP
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Last Thursday I was doing a remote tech support call for an elderly gentleman and his wife in Macon, Georgia (I’m in Seattle). He said, “The printer is in another room, and I want to check the status to see if my document is done printing. It takes a lot of steps. Is there an easy way to see when the printer is done?”
SOLUTION
I put a shortcut to the printer queue on his Windows desktop, which was actually on a laptop. They both liked it, so I put another shortcut on the desktop of her laptop.HOW TO DO IT
If you’d like a shortcut to open your printer queue, here are the steps. If you have more than one printer, you can make one for each of them.Step 1: In Printer Properties, copy the name of your printer.
Step 2: On the desktop, Right-Click - New - Shortcut.
Step 3: Where it says, "Type the location of the item," write:
C:\Windows\System32\rundll32.exe printui.dll,PrintUIEntry /o /n "YourPrinterName"
Between the quote marks, replace YourPrinterName with the name of your printer, found in Step 1.Example:
C:\Windows\System32\rundll32.exe printui.dll,PrintUIEntry /o /n "WF-2930 Series(Network)"Step 4: Give the shortcut a name and save it.
Step 5: While something is printing, double-click the icon to see the current document queue and status.
#CallMeIfYouNeedMe #FIFONetworks
#TechSupport #RemoteSupport #HelpDesk
Cybersecurity - Networks - Wireless – Telecom – VoIP
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Last Thursday I was doing a remote tech support call for an elderly gentleman and his wife in Macon, Georgia (I’m in Seattle). He said, “The printer is in another room, and I want to check the status to see if my document is done printing. It takes a lot of steps. Is there an easy way to see when the printer is done?”
SOLUTION
I put a shortcut to the printer queue on his Windows desktop, which was actually on a laptop. They both liked it, so I put another shortcut on the desktop of her laptop.HOW TO DO IT
If you’d like a shortcut to open your printer queue, here are the steps. If you have more than one printer, you can make one for each of them.Step 1: In Printer Properties, copy the name of your printer.
Step 2: On the desktop, Right-Click - New - Shortcut.
Step 3: Where it says, "Type the location of the item," write:
C:\Windows\System32\rundll32.exe printui.dll,PrintUIEntry /o /n "YourPrinterName"
Between the quote marks, replace YourPrinterName with the name of your printer, found in Step 1.Example:
C:\Windows\System32\rundll32.exe printui.dll,PrintUIEntry /o /n "WF-2930 Series(Network)"Step 4: Give the shortcut a name and save it.
Step 5: While something is printing, double-click the icon to see the current document queue and status.
#CallMeIfYouNeedMe #FIFONetworks
#TechSupport #RemoteSupport #HelpDesk
Cybersecurity - Networks - Wireless – Telecom – VoIP
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Last Thursday I was doing a remote tech support call for an elderly gentleman and his wife in Macon, Georgia (I’m in Seattle). He said, “The printer is in another room, and I want to check the status to see if my document is done printing. It takes a lot of steps. Is there an easy way to see when the printer is done?”
SOLUTION
I put a shortcut to the printer queue on his Windows desktop, which was actually on a laptop. They both liked it, so I put another shortcut on the desktop of her laptop.HOW TO DO IT
If you’d like a shortcut to open your printer queue, here are the steps. If you have more than one printer, you can make one for each of them.Step 1: In Printer Properties, copy the name of your printer.
Step 2: On the desktop, Right-Click - New - Shortcut.
Step 3: Where it says, "Type the location of the item," write:
C:\Windows\System32\rundll32.exe printui.dll,PrintUIEntry /o /n "YourPrinterName"
Between the quote marks, replace YourPrinterName with the name of your printer, found in Step 1.Example:
C:\Windows\System32\rundll32.exe printui.dll,PrintUIEntry /o /n "WF-2930 Series(Network)"Step 4: Give the shortcut a name and save it.
Step 5: While something is printing, double-click the icon to see the current document queue and status.
#CallMeIfYouNeedMe #FIFONetworks
#TechSupport #RemoteSupport #HelpDesk
Cybersecurity - Networks - Wireless – Telecom – VoIP
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🖥️ “Big Brother is Watching!” by Bartek Bielawski taught how to troubleshoot client machines remotely using #PowerShell without disrupting users: 🧰 #Sysinternals (Handle, Procmon, RAMMap) 📡 #pktmon > netsh 🧪 Smart prep = zero friction 🎟️ psconf.eu #RemoteSupport #PSConfEU
- YouTube -
🖥️ “Big Brother is Watching!” by Bartek Bielawski taught how to troubleshoot client machines remotely using #PowerShell without disrupting users: 🧰 #Sysinternals (Handle, Procmon, RAMMap) 📡 #pktmon > netsh 🧪 Smart prep = zero friction 🎟️ psconf.eu #RemoteSupport #PSConfEU
- YouTube -
🖥️ “Big Brother is Watching!” by Bartek Bielawski taught how to troubleshoot client machines remotely using #PowerShell without disrupting users: 🧰 #Sysinternals (Handle, Procmon, RAMMap) 📡 #pktmon > netsh 🧪 Smart prep = zero friction 🎟️ psconf.eu #RemoteSupport #PSConfEU
- YouTube -
🖥️ “Big Brother is Watching!” by Bartek Bielawski taught how to troubleshoot client machines remotely using #PowerShell without disrupting users: 🧰 #Sysinternals (Handle, Procmon, RAMMap) 📡 #pktmon > netsh 🧪 Smart prep = zero friction 🎟️ psconf.eu #RemoteSupport #PSConfEU
- YouTube -
🖥️ “Big Brother is Watching!” by Bartek Bielawski taught how to troubleshoot client machines remotely using #PowerShell without disrupting users: 🧰 #Sysinternals (Handle, Procmon, RAMMap) 📡 #pktmon > netsh 🧪 Smart prep = zero friction 🎟️ psconf.eu #RemoteSupport #PSConfEU
- YouTube -
full uninstall of Anydesk from macOS
I found myself needing to completely remove the AnyDesk remote assistance software. The normal procedures aren't enough, and you have to go into the file system details to remove all folders and settings. So I'm writing this post as a reminder to myself. I'll open the command line in Terminal and issue the following commands: sudo rm -rf /Applications/AnyDesk.apprm -rf ~/.anydesksudo rm -rf /etc/anydeskrm -rf ~/Library/Application\ Support/AnyDeskrm -rf ~/Library/Logs/AnyDeskrm -f […]https://nicolalosito.it/2026/01/13/full-uninstall-of-anydesk-from-macos/
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Celebrating the 23th anniversary of our project:
- https://forum.uvnc.com/viewtopic.php?t=38130#UltraVNC / #VNC / #VirtualNetworkComputing / #RFB / #RemoteFrameBuffer / #RemoteDesktopSoftware / #RemoteDesktop / #RemoteAccess / #RemoteAssistance / #RemoteSupport / #RemotePC / #RemoteSoftware / #RemoteComputer
UltraVNC links (join us on social networks):
- Website: https://uvnc.com/
- Bluesky/AT Protocol: https://bsky.app/profile/ultravnc.bsky.social
- Facebook: https://www.facebook.com/ultravnc1
- X/Twitter: https://x.com/ultravnc1
- ... -
Celebrating the 23th anniversary of our project:
- https://forum.uvnc.com/viewtopic.php?t=38130#UltraVNC / #VNC / #VirtualNetworkComputing / #RFB / #RemoteFrameBuffer / #RemoteDesktopSoftware / #RemoteDesktop / #RemoteAccess / #RemoteAssistance / #RemoteSupport / #RemotePC / #RemoteSoftware / #RemoteComputer
UltraVNC links (join us on social networks):
- Website: https://uvnc.com/
- Bluesky/AT Protocol: https://bsky.app/profile/ultravnc.bsky.social
- Facebook: https://www.facebook.com/ultravnc1
- X/Twitter: https://x.com/ultravnc1
- ... -
NextGen Assistive Technology Introduces LaunchPad: A Low-Risk Path for I/DD Providers to Explore Remote Support and Modernize Care https://www.byteseu.com/1474692/ #CMS #DisabilityServices #HCBS #HCBSProviders #I/DD #Medicaid #NDEAM #NextGenAssistiveTechnology #NextGenAT #PersonCenteredServices #RemoteSupport #Technology
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This week I fixed a laptop for a client. It was the second time this client has had me do work for her. The first invoice was in 2016.
2016. It’s been nine years. Her husband isn’t in IT, but he’s a tech-savvy person, so he provides most of her tech support. But when he couldn’t resolve the issue, she still remembered me and came back to me for service in 2025.
That’s customer loyalty. Treat them right. They remember. They’ll come back.
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This week I fixed a laptop for a client. It was the second time this client has had me do work for her. The first invoice was in 2016.
2016. It’s been nine years. Her husband isn’t in IT, but he’s a tech-savvy person, so he provides most of her tech support. But when he couldn’t resolve the issue, she still remembered me and came back to me for service in 2025.
That’s customer loyalty. Treat them right. They remember. They’ll come back.
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This week I fixed a laptop for a client. It was the second time this client has had me do work for her. The first invoice was in 2016.
2016. It’s been nine years. Her husband isn’t in IT, but he’s a tech-savvy person, so he provides most of her tech support. But when he couldn’t resolve the issue, she still remembered me and came back to me for service in 2025.
That’s customer loyalty. Treat them right. They remember. They’ll come back.
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This week I fixed a laptop for a client. It was the second time this client has had me do work for her. The first invoice was in 2016.
2016. It’s been nine years. Her husband isn’t in IT, but he’s a tech-savvy person, so he provides most of her tech support. But when he couldn’t resolve the issue, she still remembered me and came back to me for service in 2025.
That’s customer loyalty. Treat them right. They remember. They’ll come back.
-
This week I fixed a laptop for a client. It was the second time this client has had me do work for her. The first invoice was in 2016.
2016. It’s been nine years. Her husband isn’t in IT, but he’s a tech-savvy person, so he provides most of her tech support. But when he couldn’t resolve the issue, she still remembered me and came back to me for service in 2025.
That’s customer loyalty. Treat them right. They remember. They’ll come back.
-
“Bob, do I need a new iPad?”
The client complained that the iPad was slow. Pretty vague, but that’s okay. The client isn’t expected to know that there can be a lot of reasons for slowness.FIRST: What does “slow” mean?
1) “Slow” can mean the device itself is slow, for any one of several reasons. Usually it’s background tasks that are running and using up CPU clock cycles. But it can also be insufficient RAM, or even more rare conditions like internal or external RF interference affecting the CPU, or a failing component.
2) “Slow” can mean the Internet connection is slow. This can be caused by inadequate Wi-Fi signal, external RF interference affecting the 1st RF amplifier, or a problem with the ISP that could be just down the street or miles away.
3) “Slow” can mean the web server the iPad is connected to is having performance issues.SECOND: Narrow it down.
1) To see if the device itself is slow, try opening and using an app that doesn’t require an Internet connection at all. A good choice is to open Photos. Run a slideshow. Try local editing (not online, but something on the device like cropping or resizing). Play a local MP3, or start a local video. Not streaming. Be sure it’s on the device. If operation is normal, the device is fine.
2) To see if the Internet connection is slow, run a speed test. If the speed is good, it’s definitely not the ISP. But, be careful! If the speed is bad, it doesn’t prove the ISP is the problem. It could be a weak signal, interference, a bad antenna in the device... lots of reasons for slow Internet that are separate from the ISP. In the example picture, we can see that the ISP is not the problem. This Internet connection is rated at 500 down, 35 up, so the speeds are within normal range.
If the ISP is good, but the Internet connection is slow, rule out a weak signal by moving closer to the wireless access point. Rule out interference by testing from a different location: maybe a neighbor’s house, or a coffee shop. Also, if the speed test is bad, check the speed with some other devices. If the speed is only slow on the complainant’s device, it may be an internal problem.
3) To see if the web server is slow, first, ask the device owner: “Were you experiencing slowness while connected to a particular site?” Maybe they’re having a problem with a slow game, or with online shopping. Start by opening a connection to the web server and try it out. If it is indeed slow, try OTHER web servers. Maybe stream a video, or try a game by a different company, hosted on a different server. If the slowness is caused by a particular server, you’ll have clear evidence now.THIRD: Should I buy a new iPad?
If the device is slow (test #1), you may want to get a new device.
If the ISP is good and the signal is good on other devices, you may want to get a new device.
If the web server is slow, there’s no reason to get a new device. -
“Bob, do I need a new iPad?”
The client complained that the iPad was slow. Pretty vague, but that’s okay. The client isn’t expected to know that there can be a lot of reasons for slowness.FIRST: What does “slow” mean?
1) “Slow” can mean the device itself is slow, for any one of several reasons. Usually it’s background tasks that are running and using up CPU clock cycles. But it can also be insufficient RAM, or even more rare conditions like internal or external RF interference affecting the CPU, or a failing component.
2) “Slow” can mean the Internet connection is slow. This can be caused by inadequate Wi-Fi signal, external RF interference affecting the 1st RF amplifier, or a problem with the ISP that could be just down the street or miles away.
3) “Slow” can mean the web server the iPad is connected to is having performance issues.SECOND: Narrow it down.
1) To see if the device itself is slow, try opening and using an app that doesn’t require an Internet connection at all. A good choice is to open Photos. Run a slideshow. Try local editing (not online, but something on the device like cropping or resizing). Play a local MP3, or start a local video. Not streaming. Be sure it’s on the device. If operation is normal, the device is fine.
2) To see if the Internet connection is slow, run a speed test. If the speed is good, it’s definitely not the ISP. But, be careful! If the speed is bad, it doesn’t prove the ISP is the problem. It could be a weak signal, interference, a bad antenna in the device... lots of reasons for slow Internet that are separate from the ISP. In the example picture, we can see that the ISP is not the problem. This Internet connection is rated at 500 down, 35 up, so the speeds are within normal range.
If the ISP is good, but the Internet connection is slow, rule out a weak signal by moving closer to the wireless access point. Rule out interference by testing from a different location: maybe a neighbor’s house, or a coffee shop. Also, if the speed test is bad, check the speed with some other devices. If the speed is only slow on the complainant’s device, it may be an internal problem.
3) To see if the web server is slow, first, ask the device owner: “Were you experiencing slowness while connected to a particular site?” Maybe they’re having a problem with a slow game, or with online shopping. Start by opening a connection to the web server and try it out. If it is indeed slow, try OTHER web servers. Maybe stream a video, or try a game by a different company, hosted on a different server. If the slowness is caused by a particular server, you’ll have clear evidence now.THIRD: Should I buy a new iPad?
If the device is slow (test #1), you may want to get a new device.
If the ISP is good and the signal is good on other devices, you may want to get a new device.
If the web server is slow, there’s no reason to get a new device. -
“Bob, do I need a new iPad?”
The client complained that the iPad was slow. Pretty vague, but that’s okay. The client isn’t expected to know that there can be a lot of reasons for slowness.FIRST: What does “slow” mean?
1) “Slow” can mean the device itself is slow, for any one of several reasons. Usually it’s background tasks that are running and using up CPU clock cycles. But it can also be insufficient RAM, or even more rare conditions like internal or external RF interference affecting the CPU, or a failing component.
2) “Slow” can mean the Internet connection is slow. This can be caused by inadequate Wi-Fi signal, external RF interference affecting the 1st RF amplifier, or a problem with the ISP that could be just down the street or miles away.
3) “Slow” can mean the web server the iPad is connected to is having performance issues.SECOND: Narrow it down.
1) To see if the device itself is slow, try opening and using an app that doesn’t require an Internet connection at all. A good choice is to open Photos. Run a slideshow. Try local editing (not online, but something on the device like cropping or resizing). Play a local MP3, or start a local video. Not streaming. Be sure it’s on the device. If operation is normal, the device is fine.
2) To see if the Internet connection is slow, run a speed test. If the speed is good, it’s definitely not the ISP. But, be careful! If the speed is bad, it doesn’t prove the ISP is the problem. It could be a weak signal, interference, a bad antenna in the device... lots of reasons for slow Internet that are separate from the ISP. In the example picture, we can see that the ISP is not the problem. This Internet connection is rated at 500 down, 35 up, so the speeds are within normal range.
If the ISP is good, but the Internet connection is slow, rule out a weak signal by moving closer to the wireless access point. Rule out interference by testing from a different location: maybe a neighbor’s house, or a coffee shop. Also, if the speed test is bad, check the speed with some other devices. If the speed is only slow on the complainant’s device, it may be an internal problem.
3) To see if the web server is slow, first, ask the device owner: “Were you experiencing slowness while connected to a particular site?” Maybe they’re having a problem with a slow game, or with online shopping. Start by opening a connection to the web server and try it out. If it is indeed slow, try OTHER web servers. Maybe stream a video, or try a game by a different company, hosted on a different server. If the slowness is caused by a particular server, you’ll have clear evidence now.THIRD: Should I buy a new iPad?
If the device is slow (test #1), you may want to get a new device.
If the ISP is good and the signal is good on other devices, you may want to get a new device.
If the web server is slow, there’s no reason to get a new device. -
“Bob, do I need a new iPad?”
The client complained that the iPad was slow. Pretty vague, but that’s okay. The client isn’t expected to know that there can be a lot of reasons for slowness.FIRST: What does “slow” mean?
1) “Slow” can mean the device itself is slow, for any one of several reasons. Usually it’s background tasks that are running and using up CPU clock cycles. But it can also be insufficient RAM, or even more rare conditions like internal or external RF interference affecting the CPU, or a failing component.
2) “Slow” can mean the Internet connection is slow. This can be caused by inadequate Wi-Fi signal, external RF interference affecting the 1st RF amplifier, or a problem with the ISP that could be just down the street or miles away.
3) “Slow” can mean the web server the iPad is connected to is having performance issues.SECOND: Narrow it down.
1) To see if the device itself is slow, try opening and using an app that doesn’t require an Internet connection at all. A good choice is to open Photos. Run a slideshow. Try local editing (not online, but something on the device like cropping or resizing). Play a local MP3, or start a local video. Not streaming. Be sure it’s on the device. If operation is normal, the device is fine.
2) To see if the Internet connection is slow, run a speed test. If the speed is good, it’s definitely not the ISP. But, be careful! If the speed is bad, it doesn’t prove the ISP is the problem. It could be a weak signal, interference, a bad antenna in the device... lots of reasons for slow Internet that are separate from the ISP. In the example picture, we can see that the ISP is not the problem. This Internet connection is rated at 500 down, 35 up, so the speeds are within normal range.
If the ISP is good, but the Internet connection is slow, rule out a weak signal by moving closer to the wireless access point. Rule out interference by testing from a different location: maybe a neighbor’s house, or a coffee shop. Also, if the speed test is bad, check the speed with some other devices. If the speed is only slow on the complainant’s device, it may be an internal problem.
3) To see if the web server is slow, first, ask the device owner: “Were you experiencing slowness while connected to a particular site?” Maybe they’re having a problem with a slow game, or with online shopping. Start by opening a connection to the web server and try it out. If it is indeed slow, try OTHER web servers. Maybe stream a video, or try a game by a different company, hosted on a different server. If the slowness is caused by a particular server, you’ll have clear evidence now.THIRD: Should I buy a new iPad?
If the device is slow (test #1), you may want to get a new device.
If the ISP is good and the signal is good on other devices, you may want to get a new device.
If the web server is slow, there’s no reason to get a new device. -
“Bob, do I need a new iPad?”
The client complained that the iPad was slow. Pretty vague, but that’s okay. The client isn’t expected to know that there can be a lot of reasons for slowness.FIRST: What does “slow” mean?
1) “Slow” can mean the device itself is slow, for any one of several reasons. Usually it’s background tasks that are running and using up CPU clock cycles. But it can also be insufficient RAM, or even more rare conditions like internal or external RF interference affecting the CPU, or a failing component.
2) “Slow” can mean the Internet connection is slow. This can be caused by inadequate Wi-Fi signal, external RF interference affecting the 1st RF amplifier, or a problem with the ISP that could be just down the street or miles away.
3) “Slow” can mean the web server the iPad is connected to is having performance issues.SECOND: Narrow it down.
1) To see if the device itself is slow, try opening and using an app that doesn’t require an Internet connection at all. A good choice is to open Photos. Run a slideshow. Try local editing (not online, but something on the device like cropping or resizing). Play a local MP3, or start a local video. Not streaming. Be sure it’s on the device. If operation is normal, the device is fine.
2) To see if the Internet connection is slow, run a speed test. If the speed is good, it’s definitely not the ISP. But, be careful! If the speed is bad, it doesn’t prove the ISP is the problem. It could be a weak signal, interference, a bad antenna in the device... lots of reasons for slow Internet that are separate from the ISP. In the example picture, we can see that the ISP is not the problem. This Internet connection is rated at 500 down, 35 up, so the speeds are within normal range.
If the ISP is good, but the Internet connection is slow, rule out a weak signal by moving closer to the wireless access point. Rule out interference by testing from a different location: maybe a neighbor’s house, or a coffee shop. Also, if the speed test is bad, check the speed with some other devices. If the speed is only slow on the complainant’s device, it may be an internal problem.
3) To see if the web server is slow, first, ask the device owner: “Were you experiencing slowness while connected to a particular site?” Maybe they’re having a problem with a slow game, or with online shopping. Start by opening a connection to the web server and try it out. If it is indeed slow, try OTHER web servers. Maybe stream a video, or try a game by a different company, hosted on a different server. If the slowness is caused by a particular server, you’ll have clear evidence now.THIRD: Should I buy a new iPad?
If the device is slow (test #1), you may want to get a new device.
If the ISP is good and the signal is good on other devices, you may want to get a new device.
If the web server is slow, there’s no reason to get a new device. -
Sicher helfen: RustDesk im Selbsthosting-Betrieb
https://www.georglutz.de/blog/2025/10/04/sicher-helfen-rustdesk-im-selbsthosting-betrieb/
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Sicher helfen: RustDesk im Selbsthosting-Betrieb
https://www.georglutz.de/blog/2025/10/04/sicher-helfen-rustdesk-im-selbsthosting-betrieb/
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Sicher helfen: RustDesk im Selbsthosting-Betrieb
https://www.georglutz.de/blog/2025/10/04/sicher-helfen-rustdesk-im-selbsthosting-betrieb/
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Sicher helfen: RustDesk im Selbsthosting-Betrieb
https://www.georglutz.de/blog/2025/10/04/sicher-helfen-rustdesk-im-selbsthosting-betrieb/
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Sicher helfen: RustDesk im Selbsthosting-Betrieb
https://www.georglutz.de/blog/2025/10/04/sicher-helfen-rustdesk-im-selbsthosting-betrieb/
