#remotesupport — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #remotesupport, aggregated by home.social.
-
This week I did an interesting data recovery task for a family. (This was a legal data access. The identities were verified). They were trying to put together a notification list for an upcoming funeral. They could tell the contacts in the person’s laptop were incomplete because names they knew should be there were missing. And the person’s Android phone, with Google Contacts, won’t directly sync to the email app on the laptop. They could go through the phone contacts one at a time, but, was there an easier way?
Yes, there is.
In this case, it was an Android phone. Refer to the picture.
You can export the Google Contacts to a single .vcf file (vcf is an abbreviation of an abbreviation. It stands for vCard File, and vCard is short for Virtual (Business) Card).
People sometimes think that a .vcf file is a single contact, but a .vcf file can contain multiple contact records. It can be quite large and contain hundreds, even thousands, of contacts.
You can view some of the information with any text editor like Notepad. To easily view all of the information, import the .vcf file into a new or existing address book in an email program.
SUMMARY
For this client, the solution was to export the contacts as a .vcf file from the phone, import the .vcf file into the contacts in the computer, and merge duplicates. Now they have a relatively complete list of contacts in one place, and they can manage announcements and invitations using a full-size keyboard.The client is in another state. A family member did the steps while I coached them over the phone.
#CallMeIfYouNeedMe #FIFONetworks
#TechSupport #RemoteSupport #HelpDesk
Cybersecurity - Networks - Wireless – Telecom – VoIP
-
Last Thursday I was doing a remote tech support call for an elderly gentleman and his wife in Macon, Georgia (I’m in Seattle). He said, “The printer is in another room, and I want to check the status to see if my document is done printing. It takes a lot of steps. Is there an easy way to see when the printer is done?”
SOLUTION
I put a shortcut to the printer queue on his Windows desktop, which was actually on a laptop. They both liked it, so I put another shortcut on the desktop of her laptop.HOW TO DO IT
If you’d like a shortcut to open your printer queue, here are the steps. If you have more than one printer, you can make one for each of them.Step 1: In Printer Properties, copy the name of your printer.
Step 2: On the desktop, Right-Click - New - Shortcut.
Step 3: Where it says, "Type the location of the item," write:
C:\Windows\System32\rundll32.exe printui.dll,PrintUIEntry /o /n "YourPrinterName"
Between the quote marks, replace YourPrinterName with the name of your printer, found in Step 1.Example:
C:\Windows\System32\rundll32.exe printui.dll,PrintUIEntry /o /n "WF-2930 Series(Network)"Step 4: Give the shortcut a name and save it.
Step 5: While something is printing, double-click the icon to see the current document queue and status.
#CallMeIfYouNeedMe #FIFONetworks
#TechSupport #RemoteSupport #HelpDesk
Cybersecurity - Networks - Wireless – Telecom – VoIP
-
🖥️ “Big Brother is Watching!” by Bartek Bielawski taught how to troubleshoot client machines remotely using #PowerShell without disrupting users: 🧰 #Sysinternals (Handle, Procmon, RAMMap) 📡 #pktmon > netsh 🧪 Smart prep = zero friction 🎟️ psconf.eu #RemoteSupport #PSConfEU
- YouTube -
This week I fixed a laptop for a client. It was the second time this client has had me do work for her. The first invoice was in 2016.
2016. It’s been nine years. Her husband isn’t in IT, but he’s a tech-savvy person, so he provides most of her tech support. But when he couldn’t resolve the issue, she still remembered me and came back to me for service in 2025.
That’s customer loyalty. Treat them right. They remember. They’ll come back.
-
🖥️ “Big Brother is Watching!” by Bartek Bielawski taught how to troubleshoot client machines remotely using #PowerShell without disrupting users: 🧰 #Sysinternals (Handle, Procmon, RAMMap) 📡 #pktmon > netsh 🧪 Smart prep = zero friction 🎟️ psconf.eu #RemoteSupport #PSConfEU
- YouTube -
🖥️ “Big Brother is Watching!” by Bartek Bielawski taught how to troubleshoot client machines remotely using #PowerShell without disrupting users: 🧰 #Sysinternals (Handle, Procmon, RAMMap) 📡 #pktmon > netsh 🧪 Smart prep = zero friction 🎟️ psconf.eu #RemoteSupport #PSConfEU
- YouTube -
Remote MCP Support in Claude Code
#HackerNews #RemoteSupport #ClaudeCode #MCPSupport #Anthropic #NewsTech