#callmeifyouneedme — Public Fediverse posts
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“I wish I could see what was on your screen right now.” When doing remote tech support, how many times have I said that?
FIFO Networks now offers remote tech support for iPhones, iPads, and Android smartphones and tablets.
When people call for help with setting up email on a new phone, or adding passkeys, or changing allowed notification settings, or... the list goes on. Up until now, I’ve been flying blind, trying to talk them through it, because my paid subscription for remote support software didn’t work with mobile devices. In fact, it still doesn’t. But I found another product that DOES support working on mobile devices.
The company offers a 15-day free trial. It didn’t take that long. On day 3, I converted to an annual subscription.
BTW, the remote control feature shown in the screenshot is for Android. Apple has a different security model, and the remote support software is view-only. But even so, that’s enough to walk a client through fixing their issue(s).
The screenshot shows the permission screen on an Android Pixel 9. The phone is currently in view-only mode. The background screen is darkened, and the foreground screen is for “Allow Remote Control,” with options to Allow or Decline. There are warnings on the screen notifying the user that the remote technician will be able to see their screen and control their apps. The notice warns them that they should only allow this activity if they trust the technician, and reminds them that they can pause or end the remote session at any time.
If you know someone who could use some help with their smartphone or tablet, and you’ve been stumped by not being able to see their screen, I appreciate referrals.
Just a reminder that I have a “no fix, no charge” guarantee, and I don’t take the client’s payment information until the end of the call, when I ask them, “Have I fixed the problem to your satisfaction?”
#CallMeIfYouNeedMe #FIFONetworks +1 206-465-2422