Speaking of #cyberattacks, it looks the one that hit #TruStage was a doozy! Pro-tip... Make sure your backups are offline and in a secure location (don't get me going about how insecure cloud storage is...)
TruStage CEO Acknowledges Broken Trust, Outlines Next 60 Days Of #Cyberattack Recovery
By Ray Birch
10/08/2026
MADISON, Wis. — "After nearly three months of disruption from a devastating cyberattack, TruStage president/CEO Terrance Williams says the company is entering a new phase of recovery, with a major retirement account platform back online, several critical #CreditUnion systems expected to return within weeks and most key operating systems expected to be restored around year-end.
"In an interview with CUToday.info, Williams said the next 30 to 60 days should bring some of the most significant progress yet in the insurer's recovery from the July 11 attack, including the restoration of systems that have forced credit unions, employees and members to rely on manual processes for everything from insurance claims to account information.
" 'Recovery is beginning to accelerate,' Williams said, acknowledging that the effort has taken longer than he or TruStage's credit union partners had anticipated.
"Among the most significant developments is the Oct. 6 return of #BenefitsForYou, the digital platform that allows retirement plan participants who previously established online accounts to view their balances. For many participants, it marks the first opportunity since the attack to obtain that information online rather than through a telephone-based workaround.
"That is a meaningful milestone for a company whose prolonged outage has left some consumers struggling to access retirement savings, obtain insurance benefits and manage policies. As CUToday.info reported in August, those problems have included delayed #disability payments, difficulty accessing #retirement money and challenges collecting #LifeInsurance proceeds following the death of a family member.
[...]
"As CUToday.info reported Aug. 29, the attack damaged not only TruStage's primary technology environment but portions of the backup infrastructure it expected to use for recovery. The company subsequently accelerated an existing multiyear technology modernization program, rebuilding major portions of its operating environment in the cloud."
