#connectedsolutions — Public Fediverse posts

#Eversource recently sent me a letter notifying me that they'd miscalculated the amount they owed me from the #ConnectedSolutions program for last summer and I'd be receiving a second check in a few weeks for the difference.
The check just came and it's for… $8.27. 🤨
Quite a let-down, given that the first check was for $1,047.
(ConnectedSolutions is a #Massachusetts program where people with home storage batteries are paid to let the utility pull power during high demand periods.)
#solar

After being sent in circles for an answer to a simple eligibility question about the residential #ConnectedSolutions #DemandResponse program by #MassSave and #Eversource, including MassSave.com sending me to Eversource.com then Eversource sending me to dead end, I sleuthed and found that they’ve outsourced customer support to energyhub.com. Waiting on an answer now six days from inquiry from #EnergyHub.
https://www.masssave.com/en/residential/programs-and-services/connectedsolutions