#remoteincidentmanager — Public Fediverse posts

Good news for #RemoteIncidentManager users:
Many of you asked. We heard you. And now, it's official.
Today, we are proud to unveil Remote Incident Manager's groundbreaking mobile companion as the next big thing in accessible, fully portable #RemoteDesktop!
Run trainings, perform technical support, or drop into your computer while out and about, directly from your mobile device.
Interested in helping shape the development of the world's first #byUsForUs mobile remote desktop solution? Fill out the form and we'll get you on board! iOS builds are ready and waiting for you all to kick the tires, with Android builds forthcoming.
https://pneumasolutions.com/remote-incident-manager/mobile-beta-signup/

As Independence Day approaches in the United States, many of us are also preparing for some of the biggest blindness-related gatherings of the year, including the #ACB and #NFB26 national conventions in the United States and the UK’s #SightVillage Exhibition.
At Pneuma Solutions, we can’t think of a better time to celebrate a new level of independence for blind and low-vision technology professionals and consumers.
For a blind technician, trainer, teacher, or support specialist, independence is not just about using your own computer. It is also about being able to help someone else use theirs.
That is where #RemoteIncidentManager changes the game.
With RIM, a blind user can connect to a sighted end user’s computer, even when that computer does not already have a screen reader installed, and still perform a fully accessible remote support or training session. Whether the user is on Windows or Mac, RIM gives blind professionals the ability to work directly, efficiently, and independently.
To celebrate this milestone, Pneuma Solutions is offering unlimited access to Remote Incident Manager completely free for the next 27 days.
Whether you are at convention and get asked to help a friend, colleague, or family member with a computer problem, or you are traveling and need to reach back to your own machine at home, RIM is ready to make the process quick, painless, and accessible.
For the rest of the month, it will not cost you a dime!
Download Remote Incident Manager, start a session, and experience remote desktop access built for the independence of blind people from the ground up.
Visit GetRim.app to get started.

Good news for all #RemoteIncidentManager users impacted by yesterday's XFinity happenings: We've found the download to be officially unblocked on XFinity's side, with successful runs of both the download and installation happening once again. Anyone who was unable to download RIM yesterday should now be able to do so, as well as run the installer normally.

**Update: Recent findings indicate this issue appears to have been resolved.**
Attention all #RemoteIncidentManager users, particularly those on #XFinity or #Comcast internet plans:
We have been made aware of, and been able to reproduce, an issue impacting downloads of the RIM installer when on XFinity networks.
It has come to our attention that XFinity's XFi Advanced Security has falsely-flagged the url for our RIM download endpoints as unsafe. This has resulted in failed attempts to download the RIM installer. Even in cases where the initial installer itself successfully downloads, the installer fails to fetch the data, thus resulting in a silent termination.
We are in communications with XFinity's escalations team and are doing our level best to ensure this issue's resolution as quickly as possible. Meanwhile, here are some immediate take-aways:
1. We wish to assure each and every one of you that Remote Incident manager is certifiably secure, with a security-by-default, privacy-first design from the outset. We as a company actively hold a SOC 2 Type II certification, which requires strict compliance with rigorous security standards. If you are a user who currently has a copy of RIM installed, rest assured that the program remains safe to use. What's more, existing installations are not impacted, and as such remain fully operational. This appears to only impact new installs, particularly under Comcast/XFinity service.
2. If you are in immediate need of a RIM installer and are impacted by this issue, we have found non-XFinity cellular hotspots or any other form of secondary network outside of XFinity to be an effective workaround. Download and run the installer while off of your main network. Once RIM has been installed, you can re-enable your main internet and continue to use RIM normally.
3. We encourage any impacted XFinity customers to submit unblock requests via their provided contact form. In order to do this:
A. Visit:
https://spa.xfinity.com/check_url_status
B. Enter the following URL:
https://rim.pneumacdn.net
C. Solve the Google re-captcha (no QR code required for this one), then click the "Submit" button. you will unfortunately not receive a confirmation of submission, so wait about ten seconds.
D. Navigate to and activate the line that says "clickable a request for re-assessment . ".
E. Fill out the resulting form that appears. the URL field should pre-populate. If not, enter:
https://rim.pneumacdn.net
before submission.
We apologize for the inconvenience and are again doing our best to ensure a quick resolution.

@NVAccess Congratulations on a great release and 20 wonderful years!
To anyone using #RemoteIncidentManager, our Remote Accessibility Module fully supports NVDA 2026.1, while remaining fully backward-compatible with prior builds.

IcYME: We will be appearing on @bitsacb at 8:00 PM eastern to discuss the new session recording feature in #remoteIncidentManager. Tune in!
https://us06web.zoom.us/meeting/register/kCs_luCbQ9y9mQ8FFTyIHA#/registration

To all users of #RemoteIncidentManager:
We are aware that some machines running RIM encountered a problem when updating to 3.4.8, and that as a result, some unattended target machines are no longer reachable with RIM. The underlying issue is now resolved. If this issue has affected any machines under your control, here is how to recover those machines:
1. If you haven’t done so already, reboot each affected machine.
2. Download and run the latest RIM installer from this link: https://download.getrim.app/rimsetup.exe
If you are doing this in an automated or scripted environment, use the /S option to run the installer in silent mode. If it’s easier to use a Windows Installer package, you can download one here: https://download.getrim.app/rimsetup.msi
Also note that if you previously configured a target installer for a group of unattended target machines, it is not necessary to build a new target installer for this recovery process. But if it’s more convenient for you to build a new pre-configured target installer and deploy it in the same way that you deployed your previous target installer, that will also work.
It is not necessary to uninstall RIM before running the latest installer. It is safe to install the latest version of RIM on top of your existing installation.
Once you’ve followed these steps, RIM should return to normal operation. In particular, after following these steps on unattended target machines, those machines should be remotely accessible with RIM again.
We apologize for the inconvenience that this issue has caused. We are doing everything we can to make sure that such an issue doesn’t happen again, and that you continue to enjoy uninterrupted service.
Thank you for choosing RIM.

AT instructors, support providers, and everyone else in between - rejoice!
Today, we proudly introduce session recording as an open beta for all #RemoteIncidentManager users!
Say goodbye to the struggles of juggling multiple screenshare and recording tools to cobble together a recording of your remote support session! RIM now makes it effortless to record your sessions as they happen. And did we mention it's absolutely free? Go give it a try and tell us what you think!
https://getrim.app

Ever have the need to assist a friend or colleague who is having problems with their PC?
Ever have the need to access your own PC remotely?
Tonight, at 8:00 PM EST, @bitsacb will be demonstrating #remoteIncidentManager. Tune in and find out how you can leverage this fully accessible tool for your remote support needs!
https://us06web.zoom.us/j/85276833531?pwd=cmMrRHQ4NW1HZzNIWFlBQUkyeXFYdz09

Happy Holidays from Pneuma Solutions! Have some completely free #remoteIncidentManager usage on us! From now through January 2nd, we're inviting you to try the full run of Remote Incident Manager's capabilities free of charge! Download RIM today and see for yourself how easy it is to provide fully #accessible remote support to friends, family or clients!
https://getrim.app

Whether you're heading to #ACB2025, #nfB2025, a holiday family vacation, or nowhere at all, enjoy some free #RemoteIncidentManager on us! From now until the 18th, experience a first of its kind independence that is fully accessible remote desktop, free of charge! Experience just how satisfying being able to provide assistance to any computer - even ones without a screen-reader installed - can be! Download RIM to your Windows or Mac today!
https://getrim.app
#accessibility #inclusivity

Attention #nvdasr users. By now, you all should have gotten the latest version of #RemoteIncidentManager, version 3.4.3. This makes Remote Incident Manager entirely compatible with NVDA2025.1.

@AiraVI I just shared a call with the lovely #Jaylin who made the stressful task of filling out new patient documents seamless and easy. His kind and congenial demeanor made both the call and the task a pleasure. He is an asset to your team. Sound on the call via the #iOSApp was awesome and use of #RIM #RemoteIncidentManager was excellent. It was better than TeamViewer ever was. 👏👍

Did a loved one receive a new computer under the tree? Our #RemoteIncidentManager can allow you to connect to their computer from wherever you are. Configure it to their liking, install software, and fix any problems that arise, all as if you were right in front of the machine! RIM's new AI Tools capability is ready to assist you with any questions you may have along the way.
Free, unlimited access will run through January 2nd, 2025!
https://getrim.app
#accessibility #inclusivity

Happy Holidays from Pneuma Solutions!
During the holiday season, finding a computer under the tree is all fun and games. That is, until disaster strikes mere hours following the family gathering with the technical wizard that can fix anything. We at Pneuma Solutions have just the solution for you!
From now through January 2nd, any technical wizard can download our critically acclaimed #RemoteIncidentManager on their Windows or macOS computer, sign up for a controller account, and try all of its capabilities free of charge.
But wait, there’s more! Sometimes, even the best tech gurus need a lifeline. Last month, we introduced the AITools feature, offering you one-stop access to all of the world’s assistive technology helper bots. This 12 day RIM free-for-all additionally opens up the AITools feature, allowing you to explore this cutting edge new capability. Get those hard questions answered in seconds, get those tech problems solved in minutes. Everyone wins, and for a full twelve days, it doesn’t cost a dime!
What are you waiting for? Download RIM today!

Attention all #remoteIncidentManager users with Pro, enterprise, Personal Community and Personal Weekend packages!
Introducing AI Tools!
Assistive technology companies and industry leaders alike have rolled out AI bots designed to address software-specific questions. Tools like FSCompanion in JAWS 2025 or Ask Microsoft Accessibility showcase how AI can provide tailored answers to accessibility-related inquiries.
However, these resources are scattered, leaving support professionals juggling tools during critical sessions.
RIM’s new AI Tools Menu brings these resources together in one place.
Accessible from within a RIM session or on the dashboard, this feature offers A centralized menu for quick access to all known accessibility-focused AI bots, as well as Our very own AI helper RIM bot, which is specifically trained on access software and hardware data, with new products being added regularly.
Because this bot is our own, we’re inviting you to help us improve! If you encounter any issues or have suggestions, use the bot’s interface to share your feedback. We’re committed to enhancing this experience to serve your needs better.
Why juggle multiple tools when you can have everything you need in one place? The AI Tools Menu is your shortcut to fast, reliable answers, saving you time and making your RIM experience even more seamless. Try it today—and see how we’re making technical support as intuitive as it should be!

Attention all #remoteIncidentManager technicians who may be assisting end users running macOS Sequoia:
Recent changes in macOS Sequoia have created some challenges for our Remote Accessibility Module, which allows seamless assistance without revealing the technician’s disability.
Due to changes in how #VoiceOver settings are managed in macOS Sequoia, visually impaired technicians may experience issues that disrupt their ability to perform tasks discreetly. We’ve identified these problems and are working with Apple’s Accessibility team to find a long-term solution, but we need your help to make sure this critical issue is prioritized.
If you’ve experienced difficulties using RIM on macOS Sequoia, we encourage you to contact Apple’s Accessibility department - [email protected] - and politely but firmly advocate the prioritization of a reliable API that allows for safe, controlled adjustments to VoiceOver.
Spread this message far and wide! Together, we can push for better accessibility and maintain the tools that empower visually impaired professionals, while fully preserving their dignity by preventing non-consensual disclosure of disability. Accessibility is a right to inclusivity, and true inclusivity in this case must allow for the fair and equal treatment of visually impaired technicians in this stage of the support process.
#accessibility #inclusivity

Attention all #macOS users of #RemoteIncidentManager:
As you may be aware, Apple is releasing macOS #Sequoia today. Every effort is being made to ensure Remote Incident Manager’s readiness for Sequoia as soon as possible. At the time of writing, we are hard at work addressing some challenges brought about by Sequoia. In particular, a new permissions condition currently strongly impacts the long-term viability of unattended sessions on Mac targets. The remote accessibility module on Mac targets has also been impacted. We are currently in talks with Apple support concerning these issues, and it is our hope to have a solution ready in due course. However, at this time, we strongly recommend remaining on macOS Sonoma if at all possible. We further recommend that you advise any Mac users you provide support/training to to hold off on updating to Sequoia as well. We will keep you apprised of further developments, and will give an all clear once Rim can be pronounced fit for use on Sequoia.
We apologize for any inconvenience, and we thank you for your understanding and continued support.

It’s hard to believe that two years have passed since the launch of the
enhanced #RemoteIncidentManager (RIM). The journey has been nothing
short of remarkable, with RIM making a significant impact globally.
We’ve experienced tremendous growth in both features and user adoption,
and the most rewarding part is seeing how many lives we’ve been able to touch.

RIM has been utilized in a wide range of scenarios, from assisting
sighted family members with their computers without needing a screen
reader to helping a friend explore macOS without ever setting foot in
an Apple store—and everything in between!

Our community continues to grow with an impressive roster of
organizations, including @bitsacb, the Spanish National Organization for the Blind (ONCE), and
@AiraVI, all of whom have successfully integrated RIM into their
workflows. These partnerships underscore RIM’s versatility and its role
as a vital tool in accessibility and beyond.

With new localization support, RIM’s popularity is soaring worldwide.
And this is just the beginning — stay tuned for even more exciting
features in the coming year! Here’s to another fantastic year of RIM!
#accessibility #inclusivity

Some of you have been asking us about the #remoteIncidentManager integration with @AiraVI and what this means for pricing. Good news, no changes whatsoever!
Receiving assistance through RIM itself is completely free, in fact, if all you plan to use RIM for is receiving help, you need not even register an account! Therefore, receiving help from an Aira agent incurs no extra cost to your Aira plan!
#accessibility

Today, @AiraVI has launched a landmark partnership that will make the process of receiving remote technical support even more accessible! By deploying our critically acclaimed #remoteIncidentManager across their team of agents dedicated to providing top notch visual interpretation, Aira explorers will now be able to effortlessly connect to an agent for help with any inaccessible task with nothing more than a simple keyword! Download RIM on your Windows or macOS machine today, it's completely free! https://getrim.app
Thanks to RIM, receiving computer assistance through Aira will now be more accessible than ever!
#accessibility

Today, Aira has announced a landmark partnership that will make the process of receiving remote technical support even more accessible! By deploying our critically acclaimed #remoteIncidentManager across their team of agents dedicated to providing top notch visual interpretation, Aira explorers will now be able to effortlessly connect to an agent for help with any inaccessible task with nothing more than a simple keyword! Download RIM on your Windows or macOS machine today, it's completely free! https://getrim.app
Soon, receiving computer assistance through Aira will be more accessible than ever!
Read the announcement from @AiraVI for more information:
https://aira.io/new-integration-free-remote-incident-manager/

It's time to experience a never-before-seen level of independence in the field of remote technical support! Our critically acclaimed #RemoteIncidentManager is completely free from now through July 18th! Need to access your home desktop from your laptop while at the conventions? Need to provide some technical support to friends and family? Download Remote Incident Manager on your Windows or macOS machine and witness the power of fully accessible, cross-platform remote desktop access! For the next 18 days, it won't cost you a dime! https://getrim.app
#acb24 #nfb24 #SightVillage24