#healsrages — Public Fediverse posts

Yes ofc #Amazon.. setting bullshit data in your DNS records without verifying them and likely using a way too small TTL is absolutely a “latent fault in DNS”..

It is NOT the job of a #DNS server to verify you’re not feeding it dogfood :facepalm:

(Article source: Ground News Summary)

#AWS #AWSoutage #AWSpostmortem #healsRages

Me:

Opens a support ticket explaining in detail that all gen2 BackBone one controllers on the current firmware version seem to have an issue when trying to use the pass-through USB-C charging feature with a USB-C PD capable charger.[1]

-- 2 weeks pass —

Backbone Support:

we are sorry that you needed to open a warranty case, please supply your purchase documents and the serial number for an RMA

… did anyone read my request text?

There’s *dozens* of reports of people owning the very same device all experiencing the same issue with a USB-C PD charger regardless if the connected phone is iOS / Android or anything else.

Does this sound like replacing my unit will fix the firmware or hardware issue the whole series seems to have?

[1] The issue in question manifests as an instant disconnect / reconnect / freeze loop where the BackBone does a software-dc from the connected phone (iPhone AND Android) a moment after the phone tries to negotiate USB-C fast charging. It can be completely avoided by using a non-power-deliver / non fastcharging USB-C charger.

#USBPD #usb3 #backbone #backboneOne #passThrough #disconnect #freeze #healsRages

Me:

Opens a support ticket explaining in detail that all gen2 BackBone one controllers on the current firmware version seem to have an issue when trying to use the pass-through USB-C charging feature with a USB-C PD capable charger.[1]

-- 2 weeks pass —

Backbone Support:

we are sorry that you needed to open a warranty case, please supply your purchase documents and the serial number for an RMA

… did anyone read my request text?

There’s *dozens* of reports of people owning the very same device all experiencing the same issue with a USB-C PD charger regardless if the connected phone is iOS / Android or anything else.

Does this sound like replacing my unit will fix the firmware or hardware issue the whole series seems to have?

[1] The issue in question manifests as an instant disconnect / reconnect / freeze loop where the BackBone does a software-dc from the connected phone (iPhone AND Android) a moment after the phone tries to negotiate USB-C fast charging. It can be completely avoided by using a non-power-deliver / non fastcharging USB-C charger.

#USBPD #usb3 #backbone #backboneOne #passThrough #disconnect #freeze #healsRages