CW: Long post about my regrets buying a Gl.iNet Comet KVM
Some months back, I purchased a Gl.iNet Comet IPKVM (GL-RM1). I regret this.
The device itself seems sturdy, solid, well put together, but the software is atrocious and their support is terrible.
Using the device locally seems to be mostly fine, though to make it work you need to open some specific ports between your subnets if you are using it from a different network. That's fine. Their cloud however... Constant 500 errors, constant timeouts, constant connection resets. On top of that, the public web version requires specific ports be accessible, and most guest networks, even non-guest networks, as a standard of security, blocks all but a handful of outbound ports. (80,443,53,123, etc) which to me means that the purpose of this device is defeated already.
I have tried reaching out to support about the problems, emailed them 3 times, never heard back, opened chats with them where I was told "We are aware" but given no solution or timeline for a fix. I was also told during those chats that I would receive an e-mail follow up. Have yet to receive that.
One more thing that I pressed them about... When getting the 400 and 500 pages from their servers, the NGINX version listed is 1.18.0 which is 6 years old at this point and has not been receiving security updates since 2021/04/20. Scary. Every time I brought this up, they ignored the question entirely.
Needless to say, I am thoroughly disappointed.
#glinet #techsupport #ipkvm #security #networking #computers #kvm