#learningfromincidents — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #learningfromincidents, aggregated by home.social.
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Completed an 8 page incident report at work today without using or suggesting the phrase "root cause" once.
#ResilienceEngineering #LearningFromIncidents -
pleased with this slide of mine from our monthly major incident meta-review, encouraging us towards #LearningFromIncidents and away from focusing on incident statistics
the first half says: "The insights generated from reviewing incidents are primarily qualitative, because incidents are emergent behavior"
the second half says "There is no relationship between the impact of an incident and the quality of insights generated through the review process"