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#ithelpdesk — Public Fediverse posts

Live and recent posts from across the Fediverse tagged #ithelpdesk, aggregated by home.social.

  1. Time for today's edition of "what went wrong with the computers today"…
    When I sat down at my computer this morning, the Windows 11 upgrade I kicked off yesterday had indeed failed as I had suspected it was going to <federate.social/@jik/115069952>, but not in the way I expected. My VM was on the boot screen with the spinning Windows booting animation, and on top of that was a pop-up: "Please insert external drive".
    #SysAdmin #ITHelpdesk #HomeIT #ITDIY
    🧵1/23

  2. Time for today's edition of "what went wrong with the computers today"…
    When I sat down at my computer this morning, the Windows 11 upgrade I kicked off yesterday had indeed failed as I had suspected it was going to <federate.social/@jik/115069952>, but not in the way I expected. My VM was on the boot screen with the spinning Windows booting animation, and on top of that was a pop-up: "Please insert external drive".
    #SysAdmin #ITHelpdesk #HomeIT #ITDIY
    🧵1/23

  3. Time for today's edition of "what went wrong with the computers today"…
    When I sat down at my computer this morning, the Windows 11 upgrade I kicked off yesterday had indeed failed as I had suspected it was going to <federate.social/@jik/115069952>, but not in the way I expected. My VM was on the boot screen with the spinning Windows booting animation, and on top of that was a pop-up: "Please insert external drive".
    #SysAdmin #ITHelpdesk #HomeIT #ITDIY
    🧵1/23

  4. Time for today's edition of "what went wrong with the computers today"…
    When I sat down at my computer this morning, the Windows 11 upgrade I kicked off yesterday had indeed failed as I had suspected it was going to <federate.social/@jik/115069952>, but not in the way I expected. My VM was on the boot screen with the spinning Windows booting animation, and on top of that was a pop-up: "Please insert external drive".
    #SysAdmin #ITHelpdesk #HomeIT #ITDIY
    🧵1/23

  5. Time for today's edition of "what went wrong with the computers today"…
    When I sat down at my computer this morning, the Windows 11 upgrade I kicked off yesterday had indeed failed as I had suspected it was going to <federate.social/@jik/115069952>, but not in the way I expected. My VM was on the boot screen with the spinning Windows booting animation, and on top of that was a pop-up: "Please insert external drive".
    #SysAdmin #ITHelpdesk #HomeIT #ITDIY
    🧵1/23

  6. 🧵 2/2 Uh ok. Can you wait five minutes until I’m home and won’t cause a wreck? No, as it turns out. By the time I reply again from my workstation they are all gone.

    I can’t even describe how triggering this. Took a very simple task and turned into some horrible and painful in the name of security theater. So angry right now.

    #ActuallyAutistic #AuDHD #ADHD #ITHelpdesk #WaitingByThePhone #triggers #SecurityTheater

  7. 🧵1/2 Someone has a really rotten sense of humor today. I make a simple request of IT, and have to do it in a channel that’s truly horrible about doing things properly. Fine.

    But then hours and hours go by. So I finally decide to run an errand for my son after lunch. I’m about five minutes from home, driving, when several people pop into my slack asking to help.

    #ActuallyAutistic #AuDHD #ADHD #ITHelpdesk #WaitingByThePhone #triggers #SecurityTheater

  8. Thinking back this morning to my very first day as an IT Helpdesk Tech when I was given a user's desktop to fix and the first thing I did was disable every single service and then reboot it.

    When I feel like I know nothing now... I just think back to me trying to logon to the workstation after that reboot.

    #informationtechnology #ithelpdesk #IT

  9. Just had to take a moment, because my last call was hair-pulling-swearing-down-the-phone inducing maddening. I'm all for people helping their friends, but not when a simple password reset takes 45 minutes because that "help" is telling them the opposite of what you're telling them.
    🤬

    #TailsFromTechSupport #ITHelpDesk #shutUpAndListen