#tailsfromtechsupport — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #tailsfromtechsupport, aggregated by home.social.
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Actual ticket I've had today:
User: hi, please give [name] access to the mailbox.
Me: we have 2 people called [name], which one do you mean, & which mailbox do you want them added to?
User: yes please, they shouldn't be in it.
Me: who shouldn't be in what?
User: I don't know.
Me: ok, who does have access to the mailbox that you want & I'll try and copy.
User: um, I really don't know, it's nothing to do with me.
Me: 🤔 I suggest the people with the issue raise a ticket then.
#TailsFromTechSupport -
If ever there was an advert for self hosting, it would be our trusts move from a self hosted product to the SaaS version of it:
Ever since we went SaaS, it's been a continuing issue. The most recent "joy" is that it will deploy to people's devices, but it won't start. And the best bit? There are up to 5 ways to fix it, and it's trial and error which one works. 🤦🏻♂️
When it was self hosted, we hardly ever had issues.
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Just had my first "This-Meeting-could-have-been-an-email" meeting. Am I now officially in IT?
#tailsFromTechSupport -
I'm staffing the incidents desk today at work. We just got a ticket from someone which, I kid you not was this:
"Internet problem"
Followed by a picture of two electric plugs and a network problem.That was it, nothing else. No location, no context, no error message... I felt like replying with a picture of my own sockets and saying "try this". 🤦🏻♂️
#tailsFromTechSupport
#HelloITHaveYouTriedTurningItOffAndOnAgain -
Ok, who mucked up and pushed to prod and broke the system?! Come on, I'm not angry, just disappointed. #badStartToWorkDay #tailsFromTechSupport
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User: "you closed my ticket without doing what I asked, so I'm raising a new ticket😡"
Me: "I did your ticket this morning, the change has been made, so I'm closing this 2nd ticket"
User: "no you didn't, the change hasn't been done!😡"
Me: "yes it has [screenshot], like I said when I closed the 1st ticket, it takes 24 hours to show
User: "well I didn't know that! 😡"
Me: "as above"
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I don't get people sometimes:
User: "I need my name changed before Tuesday, or I won't be paid!"
Me: "have you raised a ticket?"
User: "no, but I need it done before Tuesday"
Me: it's a bank holiday weekend, and we close for 3 days in 60 minutes. 🤦🏻♂️"Here's their number, good luck"
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A swear, sometimes our users just mash their keyboard when reporting incidents.
"What's the problem?"
User: "ajfnrodb baanabread window bluescreen"
Me: 🤔
User: "it doesn't work!"
Me: 🤷🏻♂️ -
Just had to take a moment, because my last call was hair-pulling-swearing-down-the-phone inducing maddening. I'm all for people helping their friends, but not when a simple password reset takes 45 minutes because that "help" is telling them the opposite of what you're telling them.
🤬 -
User: I'm a new starter and can't log in using the username and password I was given
Me: what username were you sent? (Knowing it hadn't been sent because I was waiting for details)
User: it's ****.***2@***.com
Me: that username doesn't exist, which is why it doesn't work.
User: but my manager said it would.
Me: I asked your manager for your correct details 2 weeks ago and never heard back.
User:...
Me: hello?
User:[cut off]
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User: I'm a new starter and can't log in using the username and password I was given
Me: what username were you sent? (Knowing it hadn't been sent because I was waiting for details)
User: it's ****.***2@***.com
Me: that username doesn't exist, which is why it doesn't work.
User: but my manager said it would.
Me: I asked your manager for your correct details 2 weeks ago and never heard back.
User:...
Me: hello?
User:[cut off]
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User: I'm a new starter and can't log in using the username and password I was given
Me: what username were you sent? (Knowing it hadn't been sent because I was waiting for details)
User: it's ****.***2@***.com
Me: that username doesn't exist, which is why it doesn't work.
User: but my manager said it would.
Me: I asked your manager for your correct details 2 weeks ago and never heard back.
User:...
Me: hello?
User:[cut off]
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User: I'm a new starter and can't log in using the username and password I was given
Me: what username were you sent? (Knowing it hadn't been sent because I was waiting for details)
User: it's ****.***2@***.com
Me: that username doesn't exist, which is why it doesn't work.
User: but my manager said it would.
Me: I asked your manager for your correct details 2 weeks ago and never heard back.
User:...
Me: hello?
User:[cut off]
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User: I'm a new starter and can't log in using the username and password I was given
Me: what username were you sent? (Knowing it hadn't been sent because I was waiting for details)
User: it's ****.***2@***.com
Me: that username doesn't exist, which is why it doesn't work.
User: but my manager said it would.
Me: I asked your manager for your correct details 2 weeks ago and never heard back.
User:...
Me: hello?
User:[cut off]