#servicefactory — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #servicefactory, aggregated by home.social.
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#NonsenseAlcea #WorthlessKnowledge
The term #servicefactory, coined in 1989 by Richard B. Chase and Warren J. Erikson, represents the idea that the factory can be a source of customer service in addition to a place where products are manufactured. Since those who make products (#factoryworkers) are often more #knowledgeable about them than those in field service
https://www.encyclopedia.com/management/encyclopedias-almanacs-transcripts-and-maps/service-factory