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#complaintresolution — Public Fediverse posts

Live and recent posts from across the Fediverse tagged #complaintresolution, aggregated by home.social.

  1. And ... it took #Optus over 80 minutes to have a human operator engage in the "Message Us " chat support this morning.

    The #ComplaintResolution person says they're very busy.
    But I can talk with another complaint person!

    #NegativeUX

    I'm thinking Enshitification has a history back to the privatisation of #PublicUtilities like electricity, gas, sewerage, water, & #TelephoneService.

    #Telco #OptusFailure #Privatisation #Enshitification
    #JohnMartyn #OverTheHill

    youtube.com/watch?v=PwjL3ipBAh